# Aella App — user reviews > 135 indexed App Store user reviews of Aella App by Aella Credit Limited, rated 2.89/5 from 167 ratings. - Source: https://appshunter.io/ios/app/aella-app/id1498675625/reviews - App overview in markdown: https://appshunter.io/ios/app/aella-app/id1498675625.md - Rating breakdown: 5★ 63 · 4★ 9 · 3★ 14 · 2★ 9 · 1★ 72 ## What do users think of Aella App? Overall sentiment: negative **Pros** - 🚀 Fast and reliable transactions - 💡 Innovative features - 👍 Smooth user experience - 🔒 Secure payment processing - 🤑 Helpful loan services **Cons** - 🐛 Frequent app crashes - 🤬 Unresponsive customer support - 💸 Deceptive loan practices - 🔒 Security and privacy concerns - 🤯 Difficulty accessing/withdrawing funds **Commonly reported bugs** - Login screen issues - Wallet deactivation problems - Card linking errors - Delayed transaction processing - Inconsistent app performance **Most requested features** - Improve customer support responsiveness - Enhance security and privacy measures - Streamline loan application and disbursement process - Provide more transparency on fees and charges - Introduce multi-device login and account management ## Newest reviews (14 of 135) ### 2/5 — Unable to login for years *2025-11-01, version 9.19.11* This app has kept me logged out for years and I have 150k inside of it , whenever I try to login it says “exceeded bvn tries but it’s my correct bvn please I need assistance ### 1/5 — Useless app *2025-09-27* I once deleted the app, downloaded it again on the same phone later , but it keeps saying i should login with my old device ( literally using the same device o) customer care did nothing, useless app I’ve spoke to people who have the same issue. Useless app , my money is stuck on it . ### 1/5 — Useless people *2025-09-27* Very useless app u can’t sign in your account in another phone except if only they call you , this is the worse banking app i have ever seen in my life, ordinary to verify location they ask for 3000 , do not take such risk they will take your money they don’t even give you any loan i rate them zero ### 1/5 — Complain *2025-08-31, version 9.19.11* Your mobile app is very poor, you need to work on it really… I can’t even purchase airtime after completing the necessary upgrade steps.. yet saying my account is still under going verification for how long?nonsense ### 1/5 — Theives *2025-07-25, version 9.19.11* There’re bunch of theives lurking around and waiting for you to fund your account then lock your money inside with no customer support ### 1/5 — Useless app *2025-06-30* I opened the account to patronize and keep using the account for me personal account to keep Money in there , after linked my bvn and it was successful and I tried to link my NIN because I need to upgrade my account I can use it with the low credit limit for the tier 2 and possibly to tier 3 but after linked my NIN I was told my recent phone on my profile is mismatched with my picture on my NIN that’s totally nonsense I linked as well to other banks and the verified it me why your useless bank did not verify and I even report but too response , you call yourself a bank but you’re not ### 1/5 — Thieves *2025-05-07, version 9.19.11* If you value your time and money run from this thieving app. ### 1/5 — They are bunch of rippers *2025-05-01, version 9.19.11* Avoid them . They are rippers ### 2/5 — Please disburse my loan to my Aella account I have linked direct debit account already *2025-04-25, version 9.19.11* Please disburse loan ### 1/5 — Bad Team *2025-04-17, version 9.19.11* very bad support ### 1/5 — AELLA IS A CRIMINAL APPLICATION *2025-03-08, version 9.19.11* AELLA is a criminal application, they will steal your BVN, NIN and other data to use for they’re benefit purposes like taking a large amount of loan under your data. This application should be banned immediately in all platforms ### 1/5 — Please don’t use this app they’re rippers 🤦‍♂️ *2025-01-17, version 9.19.2* Sent money to the account they don’t show balance and they even debited me for no reason ### 1/5 — Criminals *2025-01-11, version 9.19.1* A scam and a complete waste of time it is impossible to delete your account because these criminals are just out to make money. Don’t download until they fix their rotten ways. ### 1/5 — Complaint *2024-10-01, version 9.14.1* Why is your app needing update everytime tired of all these ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam ! scam !! scam !!! *2026-01-26* If you come across this run for your life. No matter the urgency.. this is the most scamming bank app I’ve ever come across, I applied for loan they took all my Vital info and asked me to send money to the app to verify me which I did for like 3 time. The app can’t confirm my payment which means the loans will keep getting declined and no refund.. if u download this app you’re a loser already. I don’t know why Apple Store didn’t bring down this app. ### 1/5 — Fradulent Activities *2026-01-25, version 9.19.11* Do not download or use app!!!!!!!!!! For your own safety ### 1/5 — Scam *2026-01-20, version 9.19.11* I applied for a loan and yet haven’t received it ### 1/5 — Nonsense app thieves *2025-11-27, version 9.19.11* Very useless bank and thieves debiting someone for loan that wasn’t giving. Bunch of thieves another type of Blord promax that’s what you guys are and it sha never be well with you ### 1/5 — I can’t withdraw from the application *2025-10-27, version 9.19.11* I want to remove my money from this useless app and the app is just saying rubbish that my profile is undergoing verification while I’m In tier 2 This Aella application is bad ### 1/5 — Scram *2025-10-21* This people are scram when you try to take a loan they they will tell you to transfer 50 naira from the bank attached to their own bank for confirmation after sending they will tell you they haven’t seen it and they have few minutes before it expires then you keep sending and sending they are thief I will never rate them ### 1/5 — Bad app *2025-10-20, version 9.19.11* They are just lying ### 1/5 — Rubbish *2025-10-19, version 9.19.11* This is a very useless app for banking why would you tell me my recent photo mismatch with my nin I verified with other banks why is yours different so you expect me to be young forever ### 1/5 — This is the most useless app I've seen *2025-10-08, version 9.19.11* No need wasting your time and energy downloading it. I guess they are just getting people's data for reasons best known to them. ### 1/5 — Such a useless bank app *2025-10-04, version 9.19.11* I regret wasting my data to download this useless app, I have tried to put all necessary credentials and update my bank to Gold and still yet it brings oops whenever I want to get a loan, then why do you call it loan app? Useless bank ever ## Most praised reviews (10 highest-rated) ### 5/5 — Useless and wasting of time *2025-09-27* I download the app after I have fill in my BVN I try to login back to the app I press my email and password more that 30times it keep saying wrong password nothing should happen to my old account that I have linked my BVN to ### 5/5 — I was unable to login on my new phone *2025-09-01* What can I do to login my new device? ### 5/5 — I love this bank *2025-04-30* The started badly but you guys are awesome now please keep up the good work as you get bigger ### 5/5 — A good loan app *2025-02-14* This app is a very reliable app I’ve been able to borrow 10k from Aella without any stress thank you ### 5/5 — Good loan Company *2025-01-29* I took a loan and repayed back in 3 months, they made the loan so comfortable for me, they didn’t call me and start threatening, their workers are not rude despite the fact that they know my address, none of them has never come and harassed me even tho I still defaulted the loan, Good people ❤️ ### 5/5 — Aella *2024-09-14, version 9.13.1* Good ### 5/5 — Great experience *2024-07-21, version 9.12.1* Aella is probably the most reliable fintech solution I have used in Nigeria. The onboarding and account creation process was seamless and I was able to recieve funds into my account within minutes of signing up. Alert notifications were instant too. Highly recommend ### 5/5 — Very Seamless Onboarding Process *2024-07-20, version 9.12.1* I was able to sign up to Aella and upgrade my account to Silver all within 5 minutes of downloading it. The payment process has also been seamless so far. Highly recommend! ### 5/5 — Game changer *2024-01-25, version 9.9.1* This app has changed how I see fintech , looking forward to seeing their growth ### 5/5 — I love the app *2024-01-24* My love for this aella is out of this world, since my friend told me about it, it’s been a smooth ride. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*