# Aena — Airports, flight info & more

> Official app for Spanish airports, flights, parking, and VIP services. (iPhone/iPad app by Aena Aeropuertos S.A..)

- Source: https://appshunter.io/ios/app/aena/id686440022 (this page in markdown: same URL + `.md`)
- Developer: [Aena Aeropuertos S.A.](https://appshunter.io/developer/686440025)
- Category: Travel
- Price: Free
- Rating: 4.40/5 from 219 App Store ratings · 82 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 246 MB
- Languages: American English, Basque, Catalan, Galician, European Spanish
- Released: 2013-09-05
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/aena/id686440022/reviews.md

## What is Aena?

Aena: Your official app for airports and flights in Spain

Use the official Aena app to check flights in real-time, book official parking places, access VIP Lounges and other airport services at the 43 Spanish airports managed by Aena, including Madrid-Barajas (MAD), Barcelona-El Prat (BCN), Palma de Mallorca (PMI), and many more.

Download it for free and enhance your airport experience with these features:

Flight Planning and Tracking
•	Check departures and arrivals in real time up to two weeks in advance.
•	Scan your boarding pass to access the most important information about your flight, terminal, boarding gate, schedules and updates.
Airport maps and Services
•	Navigate the airport with detailed maps of terminals, gates, security checkpoints, restaurants, shops, car rentals, and more.
•	Book and manage your official parking space and VIP services: Find your parking space, and access VIP Lounges, Fast Lane / Fast Track, and the Meet & Assist service.

Benefits, Assistance and Offers
•	Aena Club: Exclusive discounts for members.
•	Real-time alerts and personalised notifications based on your location and flight.
•	Barrier-free service to assist people with reduced mobility or disabilities.
•	Chatbot to answer your questions instantly.

Available in Spanish, English, Catalan, Basque, and Galician.

Download the app and improve your airport experience!
More information at www.aena.es/es/app-oficial.html

## Key features

- Real-time flight tracking
- Airport terminal maps
- Official parking booking
- VIP lounge access
- Personalized flight alerts
- Barrier-free assistance

## What do users think of Aena?

Overall sentiment: negative

**Pros**

- 📍 Accurate airport maps and navigation
- 🔔 Helpful gate change notifications
- 🅿️ Convenient parking booking functionality
- ✈️ Flight information and tracking
- 🌐 Useful for non-Spanish speakers at Spanish airports
- ⚡ Simple and straightforward interface when working

**Cons**

- 🐛 Frequent app crashes and freezing
- ❌ Login authentication failures
- 💳 Payment processing errors
- 🔐 Complex registration process for WiFi access
- ⚠️ Poor error handling and unclear error messages
- 📱 App stops working after updates
- 🚫 No Apple Pay support
- 🌍 Limited language support (Spanish/English only)
- ⏱️ Slow performance and loading times
- 🔄 Inconsistent functionality across different airports
- 📧 Delayed or missing confirmation emails
- 🎯 Unintuitive user interface and navigation

**Commonly reported bugs**

- App freezes on loading screen with Aena logo
- Login credentials work on website but not in app
- Cannot add flights with January 2026 dates
- PRM assistance form submission errors at certain airports
- WiFi password loss and connection failures
- Service errors during account creation
- Parking booking form broken for single-terminal airports
- Screen freezing during transaction processing
- Keyboard not visible during login
- App crashes when accessing VIP lounge purchase
- Booking information disappears after app exit
- Unable to find booked parking without confirmation code
- Fast Lane QR codes showing as invalid
- Payment amount field non-functional
- Password character limit restrictions (max 10 characters)
- Text paste disabled in multiple form fields
- Payment method not saved properly (Via T)
- Email validation timing issues

**Most requested features**

- Add Apple Pay payment option
- Support for all official Spanish languages
- Ability to manage and extend existing bookings
- Better WiFi connection reliability
- Improved error messages and user guidance
- Faster email confirmation delivery
- Password paste functionality
- Terminal selection field for single-terminal airports
- Persistent booking display without requiring 'manage' action
- Comprehensive airport information (airside facilities, amenities)

## Recent user reviews (10 of 82)

All indexed reviews: https://appshunter.io/ios/app/aena/id686440022/reviews.md

### 5/5 — HIGHLY RECOMMEND

*2026-06-21*

Excellent Service! WELL WORTH IT!

**Developer response:** Good morning. Thank you very much for your review and for sharing your experience. We’re glad the app is useful for you. Kind regards.

### 1/5 — Pointless

*2026-06-11*

Don’t really understand the purpose of the app. If you’re at the airport, there are already signs everywhere with apprx times it takes to get there and gate information boards. So who needs this? They do, to serve you ads and track your every move I guess.

**Developer response:** Good morning. We apologize for any inconvenience. You cand find information about our app at https://www.aena.es/en/official-app.html. Kind regards.

### 5/5 — Brilliant app

*2026-03-27*

Very good app 👍 really kept you up to date with flight information

**Developer response:** Hi Liz! Thanks for taking the time to leave us your comment and rate. Kind regards.

### 5/5 — Ff

*2026-02-24*

Everyone should use it to help plan there journey. Thank you

**Developer response:** Thank you for your feedback. Best Regards

### 1/5 — Most Useless Airport App -  ever!

*2026-01-15*

we just want to get Wifi while in airport.   this country-wide app makes it as hard as signing up for a banking application.    Useless in so many ways.

**Developer response:** Buenos día. Lamentamos las molestias ocasionadas. ¿Puedes contáctanos a través de la web (https://www.aena.es/en/contact.html)? Pantallazos del problema que te muestra, sería de gran ayuda para el equipo técnico. Un saludo.

### 5/5 — Super helpful app!

*2026-01-02*

Great app for determining where to check in.  Map is very accurate.  Updates for gate changes are very helpful.

**Developer response:** Thank you for your feedback! We’re glad the map and gate updates are helpful.

### 1/5 — Thomas Smith

*2025-12-18, version 3.18.3*

Why is it not possible to submit a request for PRM Assistance at FUE for a WCHC Passenger, with out constantly receiving an error message? Despite all areas of form completed ..

### 1/5 — 👎🏼

*2025-12-17, version 3.18.2*

Impossible to add a flight with a date in January 2026

### 1/5 — Almost Non functional

*2025-11-04*

AENA continues to try to force users to use this app to use airport wifi but the app often loses the passwords or doesn’t connect to the wifi.   Just let us use wifi please

**Developer response:** Buenos día. Lamentamos las molestias ocasionadas. ¿Puedes contáctanos a través de la web (https://www.aena.es/en/contact.html)? Pantallazos del problema que te muestra, sería de gran ayuda para el equipo técnico. Un saludo.

### 1/5 — Not working

*2025-10-29*

Did not work at all. Kept getting a “service error” when creating an account.

**Developer response:** Good afternoon. We apologize for the inconvenience. Please, reinstall the app from App Store after deleting the current one. If you need further assistance, please contact app@aena.es with as much information as possible so we can review your case with our technical team. Kind regards.

## Frequently asked questions about Aena

### What does the Aena app do?

The Aena app provides real-time flight information for departures and arrivals at 43 Spanish airports. It also allows users to book official parking, access VIP Lounges, and utilize other airport services. The app aims to enhance the overall airport experience for travelers.

### What are the key features of the Aena app?

Key features include real-time flight tracking up to two weeks in advance, detailed airport terminal maps for navigation, booking and managing official parking spaces, and access to VIP services like lounges and fast track. Users also benefit from personalized flight alerts and a chatbot for instant queries.

### Is the Aena app free to download?

Yes, the Aena app is free to download. While the app itself is free, it does offer in-app purchases for services such as parking and VIP lounge access.

### What airports are covered by the Aena app?

The app covers all 43 Spanish airports managed by Aena. This includes major hubs like Madrid-Barajas (MAD) and Barcelona-El Prat (BCN), as well as Palma de Mallorca (PMI) and many others across Spain.

### How can the Aena app help with airport navigation and services?

The app features detailed maps of airport terminals, showing the location of gates, security checkpoints, restaurants, shops, and car rentals. It also facilitates booking official parking and VIP services, and provides real-time updates and assistance for a smoother travel experience.

## Version history (last 5 releases)

### 3.21.4 — 2026-08-11

Compliance with new security policies

### 3.21.3 — 2026-07-30

Bug fixes and improvements

### 3.21.2 — 2026-07-10

Bug fixes

### 3.21.1 — 2026-07-08

- Improvements to Flights info.
- Improvements to information about Free Wi-Fi, License Plate Payment and Mobile Payment services.
- New Altitude VIP Lounge at Adolfo Suárez Madrid-Barajas Airport.
- Aena Maps update.

### 3.21.0 — 2026-06-29

Improvements to forms and data validation.

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## More apps by Aena Aeropuertos S.A.

- [Aena. Registro biométrico](https://appshunter.io/ios/app/aena-registro-biometrico/id1536413411)
- [Aena Mobility](https://appshunter.io/ios/app/aena-mobility/id1660240932)
- [Yay! You fly, we’ll park](https://appshunter.io/ios/app/yay-you-fly-well-park/id1667235231)

All apps by Aena Aeropuertos S.A.: https://appshunter.io/developer/686440025

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*