# Aena — user reviews > 82 indexed App Store user reviews of Aena by Aena Aeropuertos S.A., rated 4.40/5 from 219 ratings. - Source: https://appshunter.io/ios/app/aena/id686440022/reviews - App overview in markdown: https://appshunter.io/ios/app/aena/id686440022.md - Rating breakdown: 5★ 174 · 4★ 12 · 3★ 6 · 2★ 2 · 1★ 25 ## What do users think of Aena? Overall sentiment: negative **Pros** - 📍 Accurate airport maps and navigation - 🔔 Helpful gate change notifications - 🅿️ Convenient parking booking functionality - ✈️ Flight information and tracking - 🌐 Useful for non-Spanish speakers at Spanish airports - ⚡ Simple and straightforward interface when working **Cons** - 🐛 Frequent app crashes and freezing - ❌ Login authentication failures - 💳 Payment processing errors - 🔐 Complex registration process for WiFi access - ⚠️ Poor error handling and unclear error messages - 📱 App stops working after updates - 🚫 No Apple Pay support - 🌍 Limited language support (Spanish/English only) - ⏱️ Slow performance and loading times - 🔄 Inconsistent functionality across different airports - 📧 Delayed or missing confirmation emails - 🎯 Unintuitive user interface and navigation **Commonly reported bugs** - App freezes on loading screen with Aena logo - Login credentials work on website but not in app - Cannot add flights with January 2026 dates - PRM assistance form submission errors at certain airports - WiFi password loss and connection failures - Service errors during account creation - Parking booking form broken for single-terminal airports - Screen freezing during transaction processing - Keyboard not visible during login - App crashes when accessing VIP lounge purchase - Booking information disappears after app exit - Unable to find booked parking without confirmation code - Fast Lane QR codes showing as invalid - Payment amount field non-functional - Password character limit restrictions (max 10 characters) - Text paste disabled in multiple form fields - Payment method not saved properly (Via T) - Email validation timing issues **Most requested features** - Add Apple Pay payment option - Support for all official Spanish languages - Ability to manage and extend existing bookings - Better WiFi connection reliability - Improved error messages and user guidance - Faster email confirmation delivery - Password paste functionality - Terminal selection field for single-terminal airports - Persistent booking display without requiring 'manage' action - Comprehensive airport information (airside facilities, amenities) ## Newest reviews (14 of 82) ### 4/5 — Parking booking broken *2025-05-23* In the most recent version the booking form for parking is broken. It requires you choose a terminal but there is no field on the form for specifying a terminal if the airport has only one. For example Santander. It is now impossible to book parking at that airport. Otherwise the app is great. Please fix asap! **Developer response:** Good morning. We are sorry for the inconvenience caused. We hope to resolve the problem as soon as possible. Please, in the meantime, access our website aenaparking.com to make your Parking reservations. All the best. ### 4/5 — Special Assistance *2025-05-10, version 3.10.0* Guys are brilliant but under staffed👍👍👍👍❤️ ### 1/5 — The app has got worse *2025-05-10* I needed to extend my parking booking because of an unexpected commitment. I have occasionally had to do this in the past and it was a simple matter of finding the booking and then tapping ‘manage my booking’ to add a few extra days. The app won’t allow me to do it any more. I have had to make a new booking to follow on. Why make it so difficult? **Developer response:** Hi! We're sorry to read that your experience with the app wasn't what you expected. Alternatively, you can manage your reservation at parking.aena.es. If you'd like, you can send an email to app@aena.es with as much information as possible, including screenshots or your UDID (you'll find it at the bottom of Home > Settings). Best regards, and sorry for the inconvenience. ### 2/5 — Unable to pay on the app also often unable to log in *2025-04-13* I have recently been unable to pay for parking on the app. This was in Malaga and mor recently Girona. Fortunately I found an open kiosk where I was able to pay for parking. Each time I asked for an explanation or reason I received dismissive shrugged shoulders and rolling eyes suggesting this was an every day occurrence with this app. Very disappointing response…. **Developer response:** Hello KentishChrisUK. We’re sorry to hear about the issues you’ve experienced with the app and the service received at the kiosks. This is certainly not the experience we aim to provide. For a detailed review of your case and assistance with future reservations or payments, please contact us at aenaaparcamientos@aena.es. Thank you for your feedback — it helps us improve. Best regards. ### 1/5 — Hopeless *2025-04-02, version 3.7.0* It’s about as useful as the Spanish government’s covid app for non EU visitors. How can a state produce such useless apps? ### 1/5 — Not a good app *2025-03-13, version 3.4.2* Absolute waste of time as the Club does not allow the logging in. This really is a bad app as it has happened for a number of years. ### 1/5 — Cannot Login *2024-12-28* Downloaded the app when prompted and registered. I can login to the website fine with my email address and password. But the same details do not work when I try to login using the app. I’ve tried password reset and can still login to web but not to app. **Developer response:** Good morning Ian_G_Phillips. Thank you very much for leaving us your review. We apologize for any inconvenience caused. The website and the APP are independent systems, so if you have registered on the website with a specific user you must register a new user in the APP. Thank You! ### 3/5 — Regular *2024-12-15* No sé si es mi conexión que es muy mala pero no me cargan los mapas aunque espere durante varios minutos **Developer response:** Buenos días, Amy. Lamentamos las molestias ocasionadas. ¿Puedes enviarnos a app@aena.es más detalles sobre el problema que reportas? Pantallazos, aeropuerto, modo de conexión o tu UUID (encuentras el código en la parte inferior de Menú > Ajustes) serían de gran ayuda para el equipo técnico. Un saludo. ### 1/5 — Not a good app *2024-12-01, version 3.2.14* A few issues with this app. After booking parking it does not show in the app as I have to “manage” it to show my pre booked parking but then it disappears on exiting the app. Also a number of airports have no information on the airport like what is available airside. ### 1/5 — User Undriendly *2024-11-23* After registering as a user, booking a wheelchair is extremely labor intensive, as well as unreliable as it cannot find flights a lot of the times. On return flights leaving Spain it’s hopeless as it won’t let you continue as it cannot find the destination airport. Being that it’s the official app for Spanish Airports, it needs a lot of work, especially if you are disabled. ### 1/5 — App freezing *2024-10-17, version 3.2.10* Downloaded app to use at Alicante. App would freeze and then close down ### 1/5 — Imposible registrarse *2024-08-29, version 3.2.9* He probado dos veces pero no me llega el correo para confirmacion. Tiempo perdido para nada ### 2/5 — A bit useless *2024-07-10* I downloaded this app for help/info on VAT refunds in the airport, after being directed to it from Aena’s website. It didn’t help at all. It seems to want to collect a lot of personal data about me. I will delete this app immediately. **Developer response:** Good morning, Scott. We are sorry for the inconvenience. Can you send us more details about what you need to app@aena.es? Kind regards. ### 1/5 — They take your money *2024-06-23, version 3.2.7* Don’t use, they take your money and don’t issue entrance. Joke company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pointless *2026-06-11* Don’t really understand the purpose of the app. If you’re at the airport, there are already signs everywhere with apprx times it takes to get there and gate information boards. So who needs this? They do, to serve you ads and track your every move I guess. **Developer response:** Good morning. We apologize for any inconvenience. You cand find information about our app at https://www.aena.es/en/official-app.html. Kind regards. ### 1/5 — Most Useless Airport App - ever! *2026-01-15* we just want to get Wifi while in airport. this country-wide app makes it as hard as signing up for a banking application. Useless in so many ways. **Developer response:** Buenos día. Lamentamos las molestias ocasionadas. ¿Puedes contáctanos a través de la web (https://www.aena.es/en/contact.html)? Pantallazos del problema que te muestra, sería de gran ayuda para el equipo técnico. Un saludo. ### 1/5 — Thomas Smith *2025-12-18, version 3.18.3* Why is it not possible to submit a request for PRM Assistance at FUE for a WCHC Passenger, with out constantly receiving an error message? Despite all areas of form completed .. ### 1/5 — 👎🏼 *2025-12-17, version 3.18.2* Impossible to add a flight with a date in January 2026 ### 1/5 — Almost Non functional *2025-11-04* AENA continues to try to force users to use this app to use airport wifi but the app often loses the passwords or doesn’t connect to the wifi. Just let us use wifi please **Developer response:** Buenos día. Lamentamos las molestias ocasionadas. ¿Puedes contáctanos a través de la web (https://www.aena.es/en/contact.html)? Pantallazos del problema que te muestra, sería de gran ayuda para el equipo técnico. Un saludo. ### 1/5 — Not working *2025-10-29* Did not work at all. Kept getting a “service error” when creating an account. **Developer response:** Good afternoon. We apologize for the inconvenience. Please, reinstall the app from App Store after deleting the current one. If you need further assistance, please contact app@aena.es with as much information as possible so we can review your case with our technical team. Kind regards. ### 1/5 — Stopped working after update *2025-08-07, version 3.12.3* Doesn’t work now. Poor. ### 1/5 — Can't log in *2025-08-05, version 3.12.3* Unable to login ### 1/5 — Unusable *2025-07-24, version 3.12.1* Constant errors, no support of Apple Pay. Use the website ### 1/5 — Worthless *2025-05-24* Whats the point in having an app if it doesn’t work? Completely worthless. It worked just fine before the update. Now, screen freezes and does not process the transaction. **Developer response:** Good morning. We are sorry for the inconvenience caused. We hope to resolve the problem as soon as possible. Please, in the meantime, access our website aenaparking.com to make your Parking reservations. All the best. ## Most praised reviews (10 highest-rated) ### 5/5 — HIGHLY RECOMMEND *2026-06-21* Excellent Service! WELL WORTH IT! **Developer response:** Good morning. Thank you very much for your review and for sharing your experience. We’re glad the app is useful for you. Kind regards. ### 5/5 — Brilliant app *2026-03-27* Very good app 👍 really kept you up to date with flight information **Developer response:** Hi Liz! Thanks for taking the time to leave us your comment and rate. Kind regards. ### 5/5 — Ff *2026-02-24* Everyone should use it to help plan there journey. Thank you **Developer response:** Thank you for your feedback. Best Regards ### 5/5 — Super helpful app! *2026-01-02* Great app for determining where to check in. Map is very accurate. Updates for gate changes are very helpful. **Developer response:** Thank you for your feedback! We’re glad the map and gate updates are helpful. ### 5/5 — Great app! *2025-04-30, version 3.10.0* A great help in Spanish airports if you don’t speak Spanish!! Five stars! ### 5/5 — Easy to use for departures and arrivals *2024-10-30, version 3.2.10* Wonderful app! ### 5/5 — Excellent *2024-04-27* Straight forward and user-friendly, thank for each single effort put forth to develop such great app. **Developer response:** Hi azzzi746! Thanks for taking the time to leave us your comment and rate. Kind regards. ### 5/5 — Great simple airport app *2024-02-23* The app is simple to use. Also offer Wi-Fi settings and you can purchase fast pass. **Developer response:** Hi! We are sorry for this, could you please send us your UUID at app@aena.es to find out more about this issue? Thanks. ### 5/5 — Useful *2023-01-23* Not a bad application. You could save in your flight and it will notify you about gate, Last Call, etc. you can book a parking via app as well. **Developer response:** Hi art_hart! Thanks for taking the time to leave us your comment and rating. Kind regards. ### 5/5 — Underrated *2022-12-13, version 2.3.0* So underrated I love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*