# AES Student Loans

> Mobile application for managing student loan accounts and payments. (iPhone/iPad app by Avereo.)

- Source: https://appshunter.io/ios/app/aes-student-loans/id1118003328 (this page in markdown: same URL + `.md`)
- Developer: [Avereo](https://appshunter.io/developer/1527778923)
- Category: Finance, Education
- Price: Free
- Rating: 4.55/5 from 16,178 App Store ratings · 185 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.3 · 41 MB
- Languages: English
- Released: 2016-07-23
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/aes-student-loans/id1118003328/reviews.md

## What is AES Student Loans?

The AES Student Loans App makes managing your student loan account as convenient as can be! Manage your AES account from anywhere, anytime!

ACCESS YOUR ACCOUNT
· Create your online account
· Recover your username or reset your password if you're having trouble signing in
· Use verification code to securely access your account information
· Change your password and manage your preferences from your account profile

ACCOUNT DETAILS AT YOUR FINGERTIPS
· Visualize your loan balance
· View your individual loan details
· See a history of payments you've made
· Update your contact information and manage saved bank accounts
· Access your bills, letters, and tax documents
· Upload photos of documents required for account change processing

MAKE PAYMENTS
· Schedule payments quickly with saved bank accounts
· Target payments to specific loans
· Payoff loans (with current or future date quotes)

MANAGE DIRECT DEBIT
· View Direct Debit details
· Suspend a scheduled Direct Debit payment
· Cancel your Direct Debit agreement

HELP CENTER
· Access American Education Services contact information for obtaining customer support.
· Submit account related customer support inquiries.

PLAN FOR SUCCESSFUL REPAYMENT OF YOUR LOANS
· Get payment estimates for repayment plans that best meet your goals
· Change your payment due date
· Review the status of your request for Income-Driven Repayment (IDR) Plans

## Key features

- Access account details
- Visualize loan balance
- Make and schedule payments
- Manage Direct Debit
- Upload documents
- Payment estimates
- Update contact information

## What do users think of AES Student Loans?

Overall sentiment: negative

**Pros**

- 👍 User-friendly app
- 💡 Convenient payment process
- 🚀 Simple and straightforward

**Cons**

- 🐛 Frequent login issues
- 🐛 Blank screen after login
- 🐛 Face ID/Touch ID not working
- 🐛 Unreliable app functionality
- 🐛 Confusing payment information
- 🔒 Security concerns with account access

**Commonly reported bugs**

- Inability to log in or access account
- Blank screens and app crashes
- Inconsistent behavior across devices

**Most requested features**

- Automatic payment scheduling
- Detailed payment history and analytics
- Improved notification system for payments

## Recent user reviews (10 of 185)

All indexed reviews: https://appshunter.io/ios/app/aes-student-loans/id1118003328/reviews.md

### 3/5 — Mobil App has issues

*2026-08-05, version 6.0.3*

The Mobil app is a little hard to use. The type is large and doesn’t fit on the screen, and it requires moving the app around to find the buttons.

### 1/5 — Awful App

*2026-07-07, version 6.0.3*

It doesn’t remember your phone.  The Face ID doesn’t work.  You have to sign in every single time!  Get with it and actually get someone that knows how to develop apps.

### 1/5 — Doesn’t work

*2026-06-08, version 6.0.3*

I just created a login and it didn’t recognize the verification code. Now, I can’t login at all, it gives an error “Something went wrong. The app is not responding. Try your request again or come back later.” I’ve tried over several hours and have the same issue every time.

### 1/5 — Log in

*2026-06-02, version 6.0.3*

I am not a fan of the new log in page. The old way saved my user name and all I needed was my password. It was so much more convenient to use.

### 4/5 — Bug in account creation

*2026-05-10, version 6.0.3*

I was going through the process of creating an account for myself. I arrived at the step where I put in the verification code and it did not work. It responded in an error when the code was correct. I proceeded to send another code which resulted in an ongoing buffering page. This review is not meant to put the app down but provide a fix if not seen.

### 1/5 — Sucks

*2026-04-10, version 6.0.3*

App is glitchy and doesn’t respond. Phone is up to date

### 2/5 — Use

*2026-03-12, version 6.0.2*

Setting the dollar amt is difficult to change.

### 1/5 — Bad

*2026-01-31, version 6.0.0*

I tried to make an account which allow me to make an account, but when it was time to sign in, it did not allow me to sign in at all. Is there something went wrong with the app but it wanted to ask me what my Social Security number was again. I do not trust this app.

### 5/5 — Loading

*2026-01-31, version 6.0.0*

Won’t load. Font way too big

### 1/5 — I can’t get in to my account at all now!

*2026-01-21, version 6.0.0*

This upgrade is completely ineffective. I’ve tried multiple times and never get an email code or a text code. I’m completely frustrated.

## Frequently asked questions about AES Student Loans

### What can I do with the AES Student Loans App?

The app allows you to manage your student loan account from anywhere. You can access your account details, visualize your loan balance, view payment history, make payments, manage direct debit, and update your contact information. It also provides access to bills, letters, and tax documents, and allows you to upload required documents.

### How can I make payments through the app?

You can schedule payments quickly using saved bank accounts. The app allows you to target payments to specific loans and even pay off loans with current or future date quotes. You can also manage your Direct Debit details, including suspending or canceling scheduled payments.

### Is the AES Student Loans App free to use?

Yes, the AES Student Loans App is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

### What kind of support is available through the app?

The app includes a Help Center where you can access American Education Services contact information for customer support. You can also submit account-related customer support inquiries directly through the app.

### Can I get help planning my loan repayment with this app?

Yes, the app helps you plan for successful repayment. You can get payment estimates for different repayment plans that best suit your goals, change your payment due date, and review the status of your request for Income-Driven Repayment (IDR) Plans.

## Version history (last 5 releases)

### 6.0.3 — 2026-03-23

Bug Fixes

### 6.0.2 — 2026-02-15

Added Email OTP

### 6.0.1 — 2026-02-02

Bug Fixes and Security Updates

### 6.0.0 — 2026-01-18

We’ve added new ways to keep your account safe! You can now protect your login using:
· Text Message Codes (SMS): Get a secure code sent directly to your phone.
· Authenticator Apps (TOTP): Use apps like Google Authenticator or Authy to generate security codes, even when you're offline.

### 5.4.2 — 2025-12-16

Bug Fixes

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## More apps by Avereo

- [Aspire Servicing Center](https://appshunter.io/ios/app/aspire-servicing-center/id1527778921)

All apps by Avereo: https://appshunter.io/developer/1527778923

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*