# AES Student Loans — user reviews > 185 indexed App Store user reviews of AES Student Loans by Avereo, rated 4.55/5 from 16,178 ratings. - Source: https://appshunter.io/ios/app/aes-student-loans/id1118003328/reviews - App overview in markdown: https://appshunter.io/ios/app/aes-student-loans/id1118003328.md - Rating breakdown: 5★ 13,118 · 4★ 1,201 · 3★ 403 · 2★ 199 · 1★ 1,141 ## What do users think of AES Student Loans? Overall sentiment: negative **Pros** - 👍 User-friendly app - 💡 Convenient payment process - 🚀 Simple and straightforward **Cons** - 🐛 Frequent login issues - 🐛 Blank screen after login - 🐛 Face ID/Touch ID not working - 🐛 Unreliable app functionality - 🐛 Confusing payment information - 🔒 Security concerns with account access **Commonly reported bugs** - Inability to log in or access account - Blank screens and app crashes - Inconsistent behavior across devices **Most requested features** - Automatic payment scheduling - Detailed payment history and analytics - Improved notification system for payments ## Newest reviews (17 of 185) ### 3/5 — Mobil App has issues *2026-08-05, version 6.0.3* The Mobil app is a little hard to use. The type is large and doesn’t fit on the screen, and it requires moving the app around to find the buttons. ### 4/5 — Bug in account creation *2026-05-10, version 6.0.3* I was going through the process of creating an account for myself. I arrived at the step where I put in the verification code and it did not work. It responded in an error when the code was correct. I proceeded to send another code which resulted in an ongoing buffering page. This review is not meant to put the app down but provide a fix if not seen. ### 2/5 — Use *2026-03-12, version 6.0.2* Setting the dollar amt is difficult to change. ### 1/5 — Some screens are not scrollable so the button is hidden *2025-12-03, version 5.4.0* When I open the keyboard the ability to click on the button is completely impossible. I’m a mobile dev so let me know if I can help with fixing this it’s a very simple fix and I’d love to work for you so I can pay off these student loans faster!! These screens need a scroll view. It should be illegal for how unusable this app is. I can’t even use the bank I know I have linked to pay off loans. I also can’t even read add my bank. It’s ridiculous! ### 1/5 — System went down for days when pymt was due *2025-11-17, version 5.4.0* It was very poor timing to close for maintenance when payments are scheduled on the 15th. We usually keep the account paid ahead and we’re shocked that this made a late notice. It should not go against us when it was not our fault when we unexpectedly couldn’t log in to pay on time. ### 2/5 — Glitch *2025-11-17, version 5.4.0* There’s a glitch in the phone app that won’t allow me to type the “set any amount” option. The key board gets in the day and I can’t click set. Very annoying and impossible to use this way. ### 3/5 — Logging out problems *2025-11-01, version 5.2.3* The app is pretty easy. My only issues is when I save password and Face ID it tells me every month the information is not right. So every month I have to change the password quit frustrating. ### 1/5 — Some screens are not scrollable so the button is hidden *2025-10-22, version 5.2.3* When I open the keyboard the ability to click on the button is completely impossible. I’m a mobile dev so let me know if I can help with fixing this it’s a very simple fix and I’d love to work for you so I can pay off these student loans faster!! These screens need a scroll view. ### 2/5 — Payment *2025-10-14, version 5.2.3* If you are trying to make a payment for anything other than the amount due the app is not convenient. Once you have completed entering the amount you cannot get rid of the keypad to get to the Set button. Even if you drag up to reset the screen and it goes away, as soon as you release the swipe to make it go away the keypad is back covering the set button. If you have an app you should test all parts and it should work without having to jump through hoops. ### 1/5 — Sad *2025-10-10, version 5.2.3* My father took this loan out in my name. I have tried to speak w people from this institution and was not helped. You don’t even want to help me get a standard date ### 2/5 — Glitchy *2025-10-03, version 5.2.3* App doesn’t work half of the time. Face ID doesn’t work. And trying to tap on anything will make the app glitch. ### 2/5 — Updates have made app inoperable & frustrating. *2025-09-27, version 5.2.3* Whenever the company switched over to new contractors, I’ve had nothing but issues with logging in. Many of the issues have been resolved. However, even though I’ve given the app access to use face analytics to open, it never has worked. I always have to enter my password anyways. Aside from that, the app is easy to navigate and easy to make payments. ### 1/5 — IBR calculations *2025-09-25, version 5.2.3* Learn how to calculate individual’s monthly payment. It’s getting ridiculous that i have to call AES several times in order to the correct calculations. I don’t like this company! ### 2/5 — Hate the login process from the app *2025-09-17, version 5.2.3* Face ID don’t work and pw won’t populate from my authenticator app, ### 1/5 — Ok *2025-09-16, version 5.2.3* Never logs in correctly ### 2/5 — Loan payments *2025-09-10, version 5.2.3* It’s too hard to change the amount of money to a higher amount on the monthly payment. ### 1/5 — Customer service useless , but god forbid youre a day late *2025-08-19, version 5.2.3* Gay ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful App *2026-07-07, version 6.0.3* It doesn’t remember your phone. The Face ID doesn’t work. You have to sign in every single time! Get with it and actually get someone that knows how to develop apps. ### 1/5 — Doesn’t work *2026-06-08, version 6.0.3* I just created a login and it didn’t recognize the verification code. Now, I can’t login at all, it gives an error “Something went wrong. The app is not responding. Try your request again or come back later.” I’ve tried over several hours and have the same issue every time. ### 1/5 — Log in *2026-06-02, version 6.0.3* I am not a fan of the new log in page. The old way saved my user name and all I needed was my password. It was so much more convenient to use. ### 1/5 — Sucks *2026-04-10, version 6.0.3* App is glitchy and doesn’t respond. Phone is up to date ### 1/5 — Bad *2026-01-31, version 6.0.0* I tried to make an account which allow me to make an account, but when it was time to sign in, it did not allow me to sign in at all. Is there something went wrong with the app but it wanted to ask me what my Social Security number was again. I do not trust this app. ### 1/5 — I can’t get in to my account at all now! *2026-01-21, version 6.0.0* This upgrade is completely ineffective. I’ve tried multiple times and never get an email code or a text code. I’m completely frustrated. ### 1/5 — Terrible UI/UX *2026-01-18, version 6.0.0* I am fully convinced there is ZERO testing done on this app. When I first downloaded it, I couldn’t even fully type in fields. There is no return button on the keyboard and the keyboard covers what you are typing. Just recently updated the app and for whatever reason my credentials weren’t automatically filled in and couldn’t use Face ID. Awesome! Then when trying to login, I am told my credentials are wrong and that I need to update my account. Went to go type in all my account info to change my password, I hit next, a loading icon appears for one second and nothing happens. No text box, no indication, no page change, nothing. This app is so unbelievably bad that it makes me want to refinance my loans through someone else. ### 1/5 — Trash *2026-01-15, version 5.4.2* AES is trash ### 1/5 — Worst App ever?! *2026-01-05, version 5.4.2* You try to login…enter your password, then it asks for the last for of your ss#, last name & DOB. Literally 9 out of 10 times it comes back with the message “this information does not match our records.” WTF!? It has been this way for years. If you go to the website & enter the same info, it works just fine. It has been this way so long, that it really seems intentional. How do you not fix this over a period or years????? ### 1/5 — Buggy *2025-12-24, version 5.4.2* Facial recognition to unlock never works. For awhile it kept deleting my accounting when I would go to pay and wouldn’t let me add it back. So I had to pay online. And now it keeps making me check my email for a code despite making my phone a trusted device about 10 times now. My theory, I’m paying to much and they’re losing interest money so they have to make it as inconvenient as possible to login 😂 but foreal app is not great at all. Can’t wait to be done with it. Hopefully January. ## Most praised reviews (10 highest-rated) ### 5/5 — Loading *2026-01-31, version 6.0.0* Won’t load. Font way too big ### 5/5 — App is Easy to Use *2025-10-27, version 5.2.3* I can make payments on my student loan at my fingertips using the app. ### 5/5 — Great app *2025-08-15, version 5.2.3* The app works great and I never have any login issues or payment transfer issues. ### 5/5 — Man *2025-05-29, version 5.2.3* Excellent service ### 5/5 — Very easy and straightforward *2025-04-26, version 5.2.3* This app is so simple to the point. You know exactly where to find everything and there’s zero confusion about which account you’re paying or paying out of. I would definitely recommend it to anyone with an AES account. ### 5/5 — Easy access *2025-04-23, version 5.2.3* Easy to use!! ### 5/5 — Easy *2025-04-19, version 5.2.3* That’s it ### 5/5 — Lee *2025-03-31, version 5.2.3* I applied for loan forgiveness and I have not heard from you about whether or not it will be forgiven? ### 5/5 — Getting much better *2025-03-27, version 5.2.3* Getting much better ### 5/5 — Easy to use *2025-03-22, version 5.2.3* Love this app to pay my student loan. Only takes a minute to do! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*