# Aesthetic Record EMR — user reviews > 141 indexed App Store user reviews of Aesthetic Record EMR by Aesthetic Record LLC, rated 4.30/5 from 4,906 ratings. - Source: https://appshunter.io/ios/app/aesthetic-record-emr/id1228049519/reviews - App overview in markdown: https://appshunter.io/ios/app/aesthetic-record-emr/id1228049519.md - Rating breakdown: 5★ 3,772 · 4★ 224 · 3★ 202 · 2★ 134 · 1★ 574 ## What do users think of Aesthetic Record EMR? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Efficient charting and inventory management - 💡 Integrated before/after photos - 🔒 Secure platform **Cons** - 🐛 Constant glitches and crashes - ⏱️ Slow performance and frequent freezes - 🕰️ Disruptive mid-day updates - 🤖 Poor customer support and lack of phone support - 🔒 Restrictive login policies (e.g. single device login) **Commonly reported bugs** - Disappearing patient data and consents - Inventory tracking issues - Inconsistent app behavior across devices - Login and authentication problems **Most requested features** - Improved scheduling and rescheduling functionality - Enhanced photo and drawing tools for charting - Ability to view full provider schedules - Streamlined online booking process - Customizable consent forms and paperwork ## Newest reviews (19 of 141) ### 2/5 — You get what you pay for *2026-07-29, version 8.49.3* It is very inexpensive! Customer service is frustrating and slow. The updates are frequent and can slow down progress with charting to a turtles pace. When you speak with customer service, they blame it on your device, your cache anything but their app. It can take way too long to actually get support while you have a patient in your office and you’re getting increasingly frustrated and need immediate assistance. If it weren’t so difficult to port over to a new EMR, I would’ve done it years ago. ### 2/5 — Second authentication *2025-12-13, version 8.47.8* When we are in the workplace, we cannot look for our phones for a code to get into our records. In fact, most workspaces would like for us to not be on our phones. They are locked and put away during work hours. To check people in and check people out or even take payment. Having the second authentication makes Aesthetic Record very difficult to use in the workspace it is a very slow and hard process just to get Aesthetic Record to work properly or even sign in. Has not been our favorite! ### 4/5 — Improve Provider Schedule Calendar View *2025-09-29, version 8.46.9* When building out the schedule for the month, the only view is the individual provider schedule. There is no way to see when all providers are scheduled to work in the calendar month. It would be beneficial to have a full view of who is in the schedule and sort out providers by Color to see who’s working what days. This would be for the provider scheduling view only. Most providers don’t have a basic 9-5 and many have alternating schedules that can’t be duplicated so this would make it easier to see the schedule ahead and to know where there is a need for a provider to work ### 4/5 — Online booking needs improvement *2025-09-20, version 8.46.8* Need to update online booking. Patient has trouble clicking service on online booking they then have to click service again at the bottom to allow processing to next screen. Many calls where patients are getting stuck. Asked company to fix it several times. It’s an easy update. ### 2/5 — Annoying *2025-09-16, version 8.46.8* This app is extremely inconvenient because it doesn’t allow you to be logged in on more than one device at a time. While at home I use my phone to book clients and at the office I use my computer. The app kicks me out every time from one. It’s very annoying. Also the constant updates are obnoxious too because they don’t seem to make anything easier. ### 2/5 — Photos *2025-05-31, version 8.44.1* Why did the photos move? Now you have to take photos before you can get to the New Patient questionnaire and consent forms. Before you can do the consultation on what treatment and photos you are going to need. Not helpful can you please change it back. ### 3/5 — Aesthetic practices *2025-04-03, version 8.41.0* System seems to be doing better. ### 2/5 — Drawing tool is terrible *2025-02-26, version 8.39.9* With technology possible today it seems like AR should be able to provide a better drawing tool. This one is so archaic and doesn’t even calibrate to draw with a stylus or change the thickness of the line, or draw in a different color. Super basic. ### 4/5 — Customer Service Listened *2025-02-12, version 8.39.7* I previously rated 2 stars due to the fact that the Aestheticians Record app locks you out every 30 minutes and requires you to enter log in credentials, both email and password, every time. For some reason it would not ask for the 4 digit code all the time. I suggested that the developer trust the users and reduce the frequency to lock us out, or the app introduce a Face ID or fingerprint identification, and they truly responded added that feature. Thank you! It does not change the fact that the app locks out the user very often, which is inconvenient on our shared devices. However, at least it is easier to use on our personal phones. ### 1/5 — Updates keep getting worse *2025-01-30, version 8.39.5* When I’m trying to work efficiently and check out clients, update charts, have them sign consents, and it kicks me out every 5-10 minutes, it ruins the moments I’m having with my patients. It’s beyond irritating ### 1/5 — Frustrating *2025-01-29, version 8.39.5* Updates correct one problem and then create another one. So frustrated right now with the program running like molasses. ### 2/5 — Not Great! *2025-01-29, version 8.39.5* This app, like the other reviews reported requires too many updates! And it requires too many steps for the provider and the patients to schedule appointments. It is super frustrating! There should be a live customer service representative for immediate assistance when needed. ### 1/5 — Very glitchy *2025-01-27, version 8.39.4* I’ve been using the system for a while and it constantly boot me out of my charts when I’m charting. It’s very glitchy you cannot write on the faces. The pen is not precise. Does not work well on iMac. ### 1/5 — Excessive Updates *2025-01-20* I have been using Aesthetic Record for over two years now, given it is provided through work - I wish I didn’t have to. This app updates severrrrral times a week and it is very frustrating. There are times when you cannot use the app until you update, even when you are already updated the app that same week. I have had a crash several times after inputting patient data, which doubles my time and work in charting. There are several features you can only use on the website and then there are several features that can only be accessed using the app - the transition from website to app features should be seamless. Consider alternative EMR systems before committing. ### 1/5 — 0 stars *2025-01-18, version 8.39.3* Updates almost every other day is insane! And also is your not on the app for 5 mins you get logged out so inconvenient especially while your with a client . So many glitches so many issues 0 stars please fix the same issues people have been complaining about for 2 years! ### 1/5 — Merging patients gone wrong *2025-01-15, version 8.39.2* When I merge the patients all their past appointments simply disappear! Please find a better way to merge these ### 1/5 — Excessive Middle of the day updates hurts my business *2024-12-19, version 8.38.5* There is not one company in there right minds who would schedule an update in the middle of the work day, except for Aesthetic RECORDS! This is a true account: I start charting on a client putting in information all to get ready to save/move on and it updates at that point causing a loss in charted information. Not only does it up dates you must click the update button on the actual app as if you are downloading the app for the first time. Updates should be done in the background/at night/never in the middle of a day. ### 3/5 — Too Many Updates / Glitches *2024-12-14, version 8.38.3* I love this platform when it works, however, the constant updates and glitches that kick me out of the app every time i open it. Please fix this!! It is severely disrupting efficiency. It was good for a while, however, the new update is horrendous ### 3/5 — New Update is Terrible *2024-12-13, version 8.38.2* The new login process for the most recent update has been a nightmare. Every time we receive inbox notifications from our patients, we have to re-enter our email and password, which is incredibly frustrating and time-consuming! Occasionally, there’s an option to use a four-digit code, but it doesn’t appear consistently, which makes the experience even more inconsistent. This change has made the app less user-friendly, especially when we need to respond to patients quickly while on the go. I hope the developers consider reverting to the previous login method or find a more efficient solution, as the current setup is making it difficult to manage communications effectively. ## Most critical reviews (10 lowest-rated) ### 1/5 — Constant work in progress *2026-08-05, version 8.49.3* I’ve been using AR for four years. It’s gone from straight up terrible to somewhat manageable but only because they introduced LeadAR for managing patient calls and tracking leads. AR is so lacking in features it’s barely passable as an EMR. The biggest issues are the patient documenting, bloated and disjointed layout, slow interface, and the patient portal. Patients cannot easily login to the portal. If they miss their initial welcome email when they make their first appointment (which is highly likely) the system will never let them in unless an admin resends this invite email and the patient opens it, clicks the links to verify their phone and email, and confirms their personal details. There’s no self-service button for the patients to do this on their own. It’s the dumbest thing. What software doesn’t allow users to reset their own login? Their customer service is absolute garbage. Nobody can answer a damn question and they will treat you like you’re the idiot, even though they don’t bother testing their own shoddy product or attempting to understand where any of the common problems are. They’re more preoccupied with their cute conferences and podcasts. . ### 1/5 — Latest update *2026-05-26, version 8.48.12* Super slow now ### 1/5 — Needs major updates *2025-11-19, version 8.47.6* App. isn’t great. It needs updates to the UI, search experience, navigation, different views, and reporting. App. is all around not great. There are features that haven’t been invested in that should be. It also is constantly crashing. ### 1/5 — 2fa *2025-10-31, version 8.47.4* They made two-factor authentication mandatory, and it made the program very inconvenient and difficult to use because of all the extra codes. ### 1/5 — Dip *2025-07-15, version 8.45.8* Terrible ### 1/5 — Do not purchase this software *2025-07-03, version 8.45.4* This is the absolute worst, I’ve used and I’ve had 20 years in the health care and cosmetic field. The build out from the beginning was a disaster. There’s no support from the company nor do they know how to help or even respond. Every update just makes it worse and adds more steps. If I could rate a negative number that’s what I would have done. Unfortunately at this time we’re stuck with this one but hopefully not forever. ### 1/5 — Awful Updates *2025-03-31, version 8.41.0* Constant updates, during operating hours, I might add. The updates make it so you can’t use the program and has caused a lot of problems for us. I understand updates are required for any app, but why during hours that are considered normal work hours? And the updates always cause glitches in the system. ### 1/5 — Very slow and excessive updates *2025-03-07, version 8.40.1* It’s hard to run business efficiently because of all the recurrent updates ### 1/5 — Aesthetic Records *2025-02-27, version 8.39.9* The electronic medical record (EMR) system is frustrating. The constant updates are annoying, and I recommend investing in a different solution. You will end up disappointed with this one. ### 1/5 — Updates *2025-02-17, version 8.39.8* This has too my updates ## Most praised reviews (10 highest-rated) ### 5/5 — AR *2026-06-09, version 8.49.2* There’s so many updates and it only seems to slow the practice down. The new consents are redundant and makes no sense. We need to be able to put credit card fees to clients and we’ve ask multiple times for this feature. There needs to be more options for before and after pictures. After the latest update the ability to pull up pictures while in the visit note isn’t an option. This is not well thought out or user friendly. ### 5/5 — User friendly app *2024-12-06, version 8.37.8* I love it. ### 5/5 — AR *2024-11-21, version 8.37.7* There’s so many updates and it only seems to slow the practice down. The new consents are redundant and makes no sense. We need to be able to put credit card fees to clients and we’ve ask multiple times for this feature. There needs to be more options for before and after pictures. After the latest update the ability to pull up pictures while in the visit note isn’t an option. This is not well thought out or user friendly. ### 5/5 — HIGHLY RECOMMENDED 10/10 *2024-08-01, version 8.34.8* Best EMR out there. Cost efficient and helps me stay compliant. ### 5/5 — Best of the bunch *2024-07-26, version 8.34.7* I have used at least 8 different EHR systems over the years and AR is by far the best. I am glad that they are always innovating and improving their product. Long live AR! ### 5/5 — Sneaky!! *2024-06-28, version 8.33.9* Sneaky now charging for extra texts and emails without asking!!!!! Then give option once u complain about charges!!!!! No notification of changes. Just a surprise $7200 bill!!!!! And all their customer support is in Taiwan so they have live chat who just tell you they can't help and to email them!!! Looking for new provider asap!!!!!!!!!! ### 5/5 — Love this App *2024-03-28, version 8.30.4* I hear or see a lot of complaints about this app but for myself it works great! I had them set it up which was a little hard as I was just starting my own business so I didn’t know all the things I was going to offer etc. They taught me how to use it. He was very knowledgeable, same rep every time which made it easy. I have been using it for almost 2 years. Price is SOOOOO much cheaper than all the others and I find the charting super easy to do. I got an apple pen and just tap tap tap and I’m done. You can go back and find out who you forgot to cash out or if anyone hasn’t been charted on. There are so many tips and trick to make life easier with this app. If you have any questions they are always back to you by email well before 24 hours. If they don’t understand what your asking they will get your to send a video and then tell you exactly what to do. Highly recommend!!! ### 5/5 — Great *2022-10-26, version 8.21.10* It’s a wonderful app. It has developed our practice to grade extends. The best investment in our Medspa ever. The only thing we would request is FaceID capability to login we have to type in our credentials every time, and FaceID recognition would make this more seamless. ### 5/5 — It’s great *2022-09-13, version 8.21.7* iOS really good if you need treatment like Losing weight giving your body a kick start I recommend She Aesthetics record ### 5/5 — Worth it! *2022-02-04, version 8.18.5* Just as everything else in life, you have to take the time to learn. If you take the moment to set up your account right, this is the biggest asset we have to our practices efficiency. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*