# Aetna Better Health - Medicaid

> Medicaid member app for health information and services. (iPhone/iPad app by Aetna Life Insurance Company.)

- Source: https://appshunter.io/ios/app/aetna-better-health-medicaid/id964515845 (this page in markdown: same URL + `.md`)
- Developer: [Aetna Life Insurance Company](https://appshunter.io/developer/380845819)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 1.66/5 from 147 App Store ratings · 88 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.6 · 38 MB
- Languages: English, Spanish
- Released: 2015-05-30
- Data updated: 2026-07-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/aetna-better-health-medicaid/id964515845/reviews.md

## What is Aetna Better Health?

Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services. 
 
As an Aetna Better Health Medicaid member, you may use the app to: 
•    Find or change your provider 
•    View your medical and prescription claims 
•    View your current medications
  o        View your benefits
  o        Set up a new account which may be used for both mobile and web
•    Connect with the health plan through your secure inbox to:
  o        Request an ID card
  o        Request a change in PCP
 
One more of your Aetna Better Health benefits - now available as a mobile app!
 
NOTE: Aetna commercial members looking to access their health plan or search for network doctors can find this information by downloading the Aetna Mobile App.

## Key features

- Find or change provider
- View medical and prescription claims
- View current medications
- View benefits
- Request ID card
- Request PCP change

## Recent user reviews (10 of 88)

All indexed reviews: https://appshunter.io/ios/app/aetna-better-health-medicaid/id964515845/reviews.md

### 1/5 — Why bother?

*2026-07-16, version 5.1.36*

I don’t understand the point of this app or the website as a whole. It feels performative more like the website and app exist only to meet some kind of requirement. Aetna does not invest the same amount of money in this app or website as they do their Aetna Health app for people who aren’t poor. I’m not sure why Medicaid recipients are excluded from utilizing the main website and the main app and they’re given these glitchy useless dysfunctional tools with no features. As you can see their main app has an amazing rating, but this one has a horrible one because poor people aren’t afforded to access to the futures or tools or anything that’s actually functional.

### 1/5 — Can’t even log in

*2026-07-14, version 5.1.36*

Can’t log into the app. I have used the forgot username option and it shows me exactly what I had typed in when I entered the member id information, name, etc and it still won’t let me log in. Then tried the forgot password option and same thing happens.

### 1/5 — Just wow

*2026-07-14, version 5.1.36*

Not a single one of there websites, apps, or QR codes work (on physical paper documents.) I’ve had nothing but issues when I try to do anything, from finding a provider to trying to access any links. It’s awful, frustrating, and feels like you have to fight just to view your medical records, bills, appointments, benefits, etc etc.

### 1/5 — App and Website Don’t Provide Information

*2026-07-01, version 5.1.36*

So I would like to know, does this company care about its Medicaid recipients? The website doesn’t work you login, it tells you it’s been moved. Moved where, it doesn’t say, even Google AI can’t figure it out. So you think I’ll go to the app. The app is just as worse. I just want to see how much my son’s brain surgery would be just to inquire and I can’t get no answers. You are stuck in an infinite loop that you’ll never get out of, just like the backrooms. Then they respond back to reviews with the obligatory I’m sorry we’ll look into message. They do nothing.  Interesting for a company that’s worth billions of dollars. If you have Aetna through your employer or you’re paying for it, of course the app and website will work but Medicaid I guess we’re not deserved of that type of assistance.

### 1/5 — Unable to use features

*2026-06-03, version 5.1.36*

I’m not sure when there was update as I only go onto the app to retrieve a copy of my medical card when needed but I’ve had absolutely no luck on using it lately. I’m unable to see my benefits and just getting an error message.

### 1/5 — Doesn’t work, forces close

*2026-04-18, version 5.1.36*

The app doesn’t work. I’ve tried to access it for days and to no avail it closes whenever I click on ANY tab! No matter what I click on the app closes completely!

### 2/5 — You Can’t Come Up With A Better App Than This ??

*2026-04-08, version 5.1.36*

Come on !! Please get your IT people to come up with a better app

### 1/5 — Face ID feature is broken

*2026-04-01, version 5.1.36*

The app has a serious issue with Face ID. You can enable Face ID in the settings (there is only one toggle for it), but the setting does not persist. As soon as you exit the app and reopen it, Face ID is disabled again and you have to set it up from scratch. This makes the feature essentially unusable and defeats the purpose of quick secure login. Please fix this bug.

### 2/5 — Stopped working

*2026-03-08, version 5.1.36*

I’ve been using the app for over a year and now it no longer works. I cannot log in or reset password.

### 1/5 — Happiness within

*2026-03-08, version 5.1.36*

This app has so many bugs that need to be fixed. Let’s be honest the IT people and the people who created the platform you guys need to get it together and get together. This is the worst app I’ve ever used as an end user. Games in the Apple Store work better than this. The lag time is crazy, the error messages given when you’ve logged in correctly are crazy, the logging me out while I’m still looking for a provider is also crazy.  If you ask have let it sit at a rest mode, no I just literally logged on. The hyperlinks don’t even work, it says click here, you click it nothing happens. I could go on and on but I think those two are good enough. When it is all fixed I hope I get a reply or acknowledgment that it is up and running correctly.

## Frequently asked questions about Aetna Better Health

### What can I do with the Aetna Better Health - Medicaid app?

The app allows Aetna Better Health Medicaid members to find or change their provider, view medical and prescription claims, check current medications, and access their benefits. You can also connect with the health plan through a secure inbox to request an ID card or a change in your Primary Care Physician (PCP).

### Is this app for all Aetna members?

No, this app is specifically for Aetna Better Health Medicaid members. Aetna commercial members looking to access their health plan or search for network doctors should download the Aetna Mobile App instead.

### How do I set up an account?

You can set up a new account within the app. This account can then be used for both the mobile application and the web version, providing a unified access point to your health information.

### What kind of information can I view in the app?

You can view important health-related information such as your medical and prescription claims, your current medications, and your health benefits. This allows for easy access to your healthcare details on the go.

## Version history (last 5 releases)

### 5.1.36 — 2025-12-24

1. Minor bug Fixes.

### 5.1.27 — 2025-02-03

Disable ID card ,Change PCP and Profile update from menu for KS Plan.

### 5.1.26 — 2024-12-23

1. Disable No cost Benefit for NB members - All Plans.
2. Minor bug fixes.

### 5.1.25 — 2024-05-03

1. New VA Editable Form to Mobile App
2. Minor bug fixes

### 5.1.24 — 2024-03-12

1. Ok Sooner Plan Implementation
2. Minor bug fixes.

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## More apps by Aetna Life Insurance Company

- [Aetna International](https://appshunter.io/ios/app/aetna-international/id595697987)
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All apps by Aetna Life Insurance Company: https://appshunter.io/developer/380845819

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*