# Aetna Better Health - Medicaid — user reviews > 89 indexed App Store user reviews of Aetna Better Health by Aetna Inc., rated 1.70/5 from 169 ratings. - Source: https://appshunter.io/ios/app/aetna-better-health-medicaid/id964515845/reviews - App overview in markdown: https://appshunter.io/ios/app/aetna-better-health-medicaid/id964515845.md - Rating breakdown: 5★ 21 · 4★ 1 · 3★ 6 · 2★ 12 · 1★ 129 ## Newest reviews (18 of 89) ### 2/5 — Stopped working *2026-03-08, version 5.1.36* I’ve been using the app for over a year and now it no longer works. I cannot log in or reset password. ### 1/5 — Needs serious revisions *2026-01-20* I thought maybe it was a recent thing, the bugs. This is the only way you can even "see" benefits, if you can even call what you CAN see that. The interface is terrible, and nothing pops up most of the time. Not to mention, you can't even log into the website either, so this is the only way. It seems like a massive oversight to overlook recipients of Aetna Better Health recipients, and for this issue to have not been fixed for presumably years. **Developer response:** Thank you for your feedback. We apologize for the difficulty the app is causing and are looking into the issue. Please do not hesitate to contact Member Services with the details of the trouble you are having. ### 1/5 — Please fix your app! *2026-01-19* I think if I tried to log in 10 times, I may only be able to get in 2. It’s very frustrating when I have a serious med that supposed to be covered, but my doctors pharmacy says y’all didn’t reimburse them for my meds last time, so they can’t write them anymore and they will have to go to an outside pharmacy. Please do better with your app so we can see what’s going on. **Developer response:** We are sorry you have had trouble with the app. We'd be happy to take a look into this for you, please don’t hesitate to contact Member Services and they will look into the trouble you are having. Sincerely, Aetna Customer Service. ### 1/5 — Trash *2026-01-06, version 5.1.36* This app is straight trash can’t even login ### 1/5 — App doesn’t work *2025-12-10, version 5.1.27* I’m trying to log in but it won’t let me it says you are not authorized to access the portal, is so frustrating ### 1/5 — Extremely Disappointing *2025-11-02* The Aetna Medicaid app is incredibly frustrating to use. Half the time, I can’t even login — constant errors and times out make basic access a struggle. On top of that, the design feels like an afterthought. The user interface is noticeably less polished and far less intuitive than the standard Aetna app. It honestly doesn’t even look as nice. Aetna Medicaid recipients deserve the same level of access, design quality, and user experience as other Aetna members. This app sends the message that our healthcare experience is not a priority. Please fix the login issues and bring the interface up to the same standard as the main Aetna app. **Developer response:** Thank you for your feedback and we sincerely apologize Stellarspace! We'd be happy to take a look into this for you, please contact Member Services with the details of the difficulty you are having. Thank you. Sincerely, your Aetna Customer Service Team. ### 1/5 — NOT ABLE TO LOG ON *2025-09-29, version 5.1.27* Every time I go on this site I am UNBLE to log on. IS THIS ON PURPOSE.?? Fix it please unfair practice for seniors on Medicare who have paid into this for years. Actually ZERO STARS. ### 1/5 — Works 1/5 times *2025-09-05, version 5.1.27* Horrible app (though, not worse than the website). Just because we use Medicaid doesn’t mean we don’t deserve access to our resources. Do better. -Rarely loads. If it does, it takes several minutes (between each screen -Laggy interface ### 1/5 — Fake *2025-08-30, version 5.1.27* It wont even let me log in with the app, saying I’m not allowed in? The website is more functional in the browser at least logging in on a computer. Aetnas website side bar wont show up in my phone browser. ### 1/5 — Doesn’t work *2025-08-20, version 5.1.27* The app simply does not work. Straight up. ### 1/5 — Can’t access *2025-08-14, version 5.1.27* After logging in a message comes up: You are not authorized to access the portal. ### 1/5 — DigiCert seal is not valid or expired *2025-07-15, version 5.1.27* The security certificate gives a message it’s not valid or expired and the app is buggy. No info on calling Aetna Member Services and trying to find a contact page gives a blank page ### 1/5 — Incompetent *2025-05-20, version 5.1.27* Whoever created this app is incompetent. Hands down, the worst app I’ve ever attempted to use. ### 1/5 — Adding additional member *2025-05-09, version 5.1.27* Unable to add my other child to the app ### 1/5 — Horrific *2025-04-17, version 5.1.27* Who even works here they are scammers ### 1/5 — Unusable *2025-03-17, version 5.1.27* The app has so many bugs, you cannot use it for anything. Completely worthless ### 1/5 — Can’t log in *2025-01-18* This app let me log in once. Ever since then, every time I try to log in it just keeps looping back to the log in page over and over. I am using the correct log in info. The website is also terrible. I log in and then it just loads a blank page. What’s the use of an app and website if they don’t work and their answer is “call member services to get the info/ change info you need”? **Developer response:** Hi Maplemox, thank you for this feedback! Our team is working hard to resolve this issue you’ve been having. In the meantime, please don’t hesitate to contact Member Services. They’re always available to help troubleshoot any problem with the app! Sincerely, Aetna Customer Service. ### 2/5 — Login issues, No facial recognition. Other issues. *2024-12-25, version 5.1.26* This app functions much differently from my friend's app who has private Aetna insurance. Many inconsistencies and login difficulties. I have a tech background and find this is concerning. ## Most critical reviews (10 lowest-rated) ### 1/5 — Virtually Uselness *2026-08-29* This app really is as useless as people say it is. It crashes constantly, gives me loading screens when I click on something to explore it. No useful information whatsoever. I don't even know why they wasted the time and money developing an app this useless? Strange choice. I know medicaid patients aren't exactly a top priority, we don't make the company money, so obviously we're not able to have good, useful, or helpful resources, but this app is just sad and quite pathetic. ### 1/5 — Why bother? *2026-07-16* I don’t understand the point of this app or the website as a whole. It feels performative more like the website and app exist only to meet some kind of requirement. Aetna does not invest the same amount of money in this app or website as they do their Aetna Health app for people who aren’t poor. I’m not sure why Medicaid recipients are excluded from utilizing the main website and the main app and they’re given these glitchy useless dysfunctional tools with no features. As you can see their main app has an amazing rating, but this one has a horrible one because poor people aren’t afforded to access to the futures or tools or anything that’s actually functional. **Developer response:** We're sorry you're having trouble with Aetna Better Health Mobile. Please contact your Member Services department and they should be able to help you. ### 1/5 — Can’t even log in *2026-07-14, version 5.1.36* Can’t log into the app. I have used the forgot username option and it shows me exactly what I had typed in when I entered the member id information, name, etc and it still won’t let me log in. Then tried the forgot password option and same thing happens. ### 1/5 — Just wow *2026-07-14, version 5.1.36* Not a single one of there websites, apps, or QR codes work (on physical paper documents.) I’ve had nothing but issues when I try to do anything, from finding a provider to trying to access any links. It’s awful, frustrating, and feels like you have to fight just to view your medical records, bills, appointments, benefits, etc etc. ### 1/5 — App and Website Don’t Provide Information *2026-07-01* So I would like to know, does this company care about its Medicaid recipients? The website doesn’t work you login, it tells you it’s been moved. Moved where, it doesn’t say, even Google AI can’t figure it out. So you think I’ll go to the app. The app is just as worse. I just want to see how much my son’s brain surgery would be just to inquire and I can’t get no answers. You are stuck in an infinite loop that you’ll never get out of, just like the backrooms. Then they respond back to reviews with the obligatory I’m sorry we’ll look into message. They do nothing. Interesting for a company that’s worth billions of dollars. If you have Aetna through your employer or you’re paying for it, of course the app and website will work but Medicaid I guess we’re not deserved of that type of assistance. **Developer response:** Please contact your Member Services department and they should be able to help you. ### 1/5 — Unable to use features *2026-06-03, version 5.1.36* I’m not sure when there was update as I only go onto the app to retrieve a copy of my medical card when needed but I’ve had absolutely no luck on using it lately. I’m unable to see my benefits and just getting an error message. ### 1/5 — Doesn’t work, forces close *2026-04-18, version 5.1.36* The app doesn’t work. I’ve tried to access it for days and to no avail it closes whenever I click on ANY tab! No matter what I click on the app closes completely! ### 1/5 — Face ID feature is broken *2026-04-01, version 5.1.36* The app has a serious issue with Face ID. You can enable Face ID in the settings (there is only one toggle for it), but the setting does not persist. As soon as you exit the app and reopen it, Face ID is disabled again and you have to set it up from scratch. This makes the feature essentially unusable and defeats the purpose of quick secure login. Please fix this bug. ### 1/5 — Happiness within *2026-03-08* This app has so many bugs that need to be fixed. Let’s be honest the IT people and the people who created the platform you guys need to get it together and get together. This is the worst app I’ve ever used as an end user. Games in the Apple Store work better than this. The lag time is crazy, the error messages given when you’ve logged in correctly are crazy, the logging me out while I’m still looking for a provider is also crazy. If you ask have let it sit at a rest mode, no I just literally logged on. The hyperlinks don’t even work, it says click here, you click it nothing happens. I could go on and on but I think those two are good enough. When it is all fixed I hope I get a reply or acknowledgment that it is up and running correctly. **Developer response:** Thank you for your feedback!, and we're sorry you're having problems with the app. We'd be happy to take a look into this for you, so please contact Member Services with the details of the difficulties you are having. Thank you, your Aetna Customer Service Team. ### 1/5 — Changing the PCP and showing card online *2026-03-07* This app needs some revisions. Y’all need to make features such as change my PCP easier because some of us are used to changing it without having to contact an agent. Also, the card is not showing up when I go to view my card. Additionally, it doesn’t show change my pharmacy either. Major improvements on the app needs to happen. **Developer response:** Thank you for your feedback!! We'd be happy to take a look into this for you, so please contact Member Services with the details of the difficulties you are having. Thank you, your Aetna Customer Service Team. ## Most praised reviews (10 highest-rated) ### 5/5 — So far so good. *2024-07-19, version 5.1.25* I’m on an IOS 17.6 device. This app is working fine for me. ### 5/5 — App working good *2024-01-17, version 5.1.23* App working good. ### 5/5 — Good app for quick check *2023-07-12* Good app for quick check and tracking. **Developer response:** Thank you for your feedback! We strive to provide members with the best experience possible. ### 5/5 — A lifesaver (sort of) *2023-01-04* There’s nothing perfect in this world, but this so is soooooo much easier to use and more comprehensive than Aetna’s website. Plus, it’s so nice to be able to open the app and have instant access to everything I need. The old way required me to go online, open my browser, type in the website address, and type in my log-in details and then have to navigate through one of the worst websites I have ever been on. This here requires one tap and I’m on because I use Face ID. Even if I didn’t have Face ID I would just have to enter my 4 digit PIN number and voila I’m in! **Developer response:** Thank you for your feedback. We are always working to improve our app. Please don’t hesitate to contact Member Services if you encounter any troubles. ### 5/5 — Worked for me *2019-04-20* I just wanted to see if my Health Care was still active...It worked fine for me I had no problem logging in, there is so many bad reviews I almost didn’t download the app but I’m glad I did. I think they updated it and fixed the problems. **Developer response:** Thank you for your feedback!  We strive to provide members with the best experience possible. ### 5/5 — Possible error fix *2019-03-01, version 3.1.1* I ran into the same problem as everyone else getting an error when logging in. This is how I fixed mine. 1. Create account on app 2. Try log in on app; error 3. Go to Aetna Medicaid website 4. Use log in you just created on the website; login successfully 5. Close app and open it 6. Log in on the app with no error Should work for everyone. ### 5/5 — Read the reviews *2019-01-01* I still downloaded the app after the horrible reviews and guess what? It worked for me I don’t understand what the issue for every one else was. As long as you’ve Medicaid through Aetna Better Health there should be no issues! ### 3/5 — A little buggy *2025-01-31* I haven’t had this app very long but already it is giving blank pages when I am trying to search for a provider. It doesn’t give complete provider information, just the basics. When I check for instance, reviews online, this app makes me have to sign back in when switching back and forth so that’s a little aggravating along with the random blank pages that are impossible to navigate without closing app and logging back in. Hope it gets better. **Developer response:** Thank you for your feedback. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact Member Services with the details of the difficulty you are having. ### 3/5 — Not authorized to use it? *2020-04-25, version 3.7* I vaguely remember making an account on the member’s website so I tried a couple emails on the “forgot username” and the second email I entered worked, so I got my username. (This was after trying to create an account but being told they couldn’t find me and to recheck the info, which was all 100% correct- I even tried changing my last name to all caps like on my card). After logging in with what I assumed was the right password it told me I wasn’t authorized to use the app. So I thought maybe my password was wrong. I successfully changed the password, and got the same message. I’m not authorized to use the app and to contact Ok...wait. I went back to get the verbatim error message and it flashed back to the login screen. I logged in again (my 4th time in 10 minutes) and it seems to have let me in. I chose “View Profile” and my information was there. I’m confused, but it seems logging in a few times and on the website may be the ticket to getting through the error screens? Will update if it stops working again. ### 2/5 — You Can’t Come Up With A Better App Than This ?? *2026-04-08, version 5.1.36* Come on !! Please get your IT people to come up with a better app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*