# Aetna Health — user reviews > 401 indexed App Store user reviews of Aetna Health by Aetna Inc., rated 4.70/5 from 374,074 ratings. - Source: https://appshunter.io/ios/app/aetna-health/id1261033071/reviews - App overview in markdown: https://appshunter.io/ios/app/aetna-health/id1261033071.md - Rating breakdown: 5★ 318,605 · 4★ 25,193 · 3★ 8,644 · 2★ 4,444 · 1★ 17,188 ## What do users think of Aetna Health? Overall sentiment: negative **Pros** - 🚀 Time saver - 💡 $1200 wellness allowance - 👍 Very Pleased So Far **Cons** - 🐛 Full of Miss-information! - 🐛 Poorly designed - 🐛 Signing in glitch - 🐛 This is the worst insurance coverage and customer service - 🐛 Terrible customer service - 🐛 Can't sign in. Error response. Asks for email they already have then says error - 🐛 Not user friendly - 🐛 Whatamess!!!! - 🔒 Enable staying logged in UX - 🐛 Can't fix error - 🐛 Not accepting my email address - 🐛 Only a fair tool. Not. Do good - 🐛 Hard to read the statements - 💡 Dollar before member - 🐛 Denials - 🐛 Impossible to Search Approved Pharmaceuticals - 🐛 Awful Insurance that cost me over £1000 denied - 🐛 Referrals to see an Eye Doctor - 🐛 App is not very good - 🐛 Can't even sign in error - 🐛 Useless app! - 🐛 Signing in glitch - 🐛 This app has NEVER worked - 🐛 Stupid UI, unable to log in - 🐛 Blank screen...? - 💡 Please save payment info! - 🐛 One of the WORST apps - 🐛 This app is a joke! - 👍 No Signature Required! - 🐛 Misleading UI - 🐛 No info/functions except claims and insurance card - 🐛 I can't even log-in and the redirect site has been down for weeks - 🐛 Latest update 3.4.0 is terrible - 🐛 Aetna continues to have USELESS search - 🐛 Horrible - 👍 Best health app ever - it goes 1 better than labcorp - 💡 Use of HSA - 🐛 Worthless so far - 🐛 Doesn't function well. Infrastructure is 20th century. - 🐛 Unable to pay claims - 🐛 Do not use Aetna App to make a payment **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Unable to search approved pharmaceuticals - Unable to pay claims through the app - Signing in issues **Most requested features** - Dark mode option - Advanced analytics dashboard - Save payment info ## Newest reviews (19 of 401) ### 2/5 — Great when it works… *2026-08-20, version 7.61.0* The app functionality is overall pretty good. I do have two issues. 1) Frequently I open the app and it says “Come Back Soon! We’re having technical issues. Please try again later.” Unfortunately this has been happening more and more, specifically when I need to see the app. 2) It shows my Inspiration HSA balance, but does not provide any other information or even take me to the Inspiration site. ### 2/5 — Just a website wrapper *2026-08-12, version 7.60.0* The app is buggy and almost every interaction just forces you out to a web page. There’s no reason for this app to exist. ### 3/5 — Rewards *2026-07-31, version 7.60.0* Cannot locate /access this on the APP ### 1/5 — Expensive healthcare *2026-07-30, version 7.60.0* Nothing worse than working hard for medical benefits that are disproportionate between expense and coverage. People who actually work for their healthcare, especially the middle class, pay a significant premium with heavy co-payments, meanwhile those who don’t work or who aren’t legal citizens of the U.S., get healthcare at the working class’s expense. In other words, I have to work to obtain healthcare benefits, pay costly deductibles and co-payments while others get the same coverage I have, for zero out of pocket expenses. Make it make sense?!!! ### 1/5 — Unable to upload *2026-07-26, version 7.59.0* Is this a new version? If so, very disappointing. So many lags and unable to upload. Two weeks ago, no problem at all. Now it’s very time consuming and frustrating. Your developers need to work out these issues so customers can have the efficient service Aetna is known to provide. ### 2/5 — Lag and Crash *2026-07-25, version 7.59.0* All the updates are causing the app to lag and crash. It’s a hassle to claim reimbursement as it’s so 1) time consuming (so suspicious) and then 2) “submit claim” is no longer the shortcut and it takes three screens to get click to it. ### 1/5 — Now broken (July 2026) *2026-07-24, version 7.59.0* Congratulations, you have destroyed the ability to submit claims using this app. ### 1/5 — garbage *2026-07-19, version 7.59.0* tried to sign in and got a message saying "sorry we cant sign you in, call us during working hours two days from now (i did this on saturday). this is the worst app in history and eveyone involved with it should be ashamed ### 1/5 — Why aren’t Medicaid recipients allowed access to this functional working app? *2026-07-16, version 7.59.0* It feels highly discriminatory that Medicaid recipients are not allowed to use this amazingly rated app with function and features, but are forced to use a subpar app that is virtually useless and feels like a performative box they’ve checked off to meet some kind of government requirement. ### 1/5 — Provider Directory Not Current *2026-07-10, version 7.58.0* My dentist retired nearly a year ago and did not sell his practice to another provider - he closed down his practice entirely. He’s still listed as an in-network provider???? When searching for a new provider, get errors when selecting results. It’s unclear if that dental office or provider is covered by my insurance plan. Results display provider addresses that don’t match the dental provider websites. This seems more like a data issue than an app issue. Not helpful at all. ### 1/5 — Dangerous AI assistant *2026-07-08, version 7.58.0* The AI assistant in the app not only can get things wrong, it can grossly misinform you about your account and claim history. I asked it about denied claims, it says it found 23. I ask it to list them, it says there are no denied claims on my account. Two things are happening here: they’re exposing our data to AI without permission - and if they’ve snuck it into a EULA update as small print that’s worse — AI sharing policy changes needs to be UP FRONT AND HEADLINED, like that. The other problem is that they’re beta testing people who probably don’t know what a beta test is. Not good enough guys. ### 1/5 — Message responses are AI garbage most of the time. *2026-07-05, version 7.58.0* It’s a waste of time to try to message through the app. After 3 or 4 useless back and forths, I got a conspicuously helpful non AI response. You might have better luck with phone. ### 1/5 — Aetna would rather have you die *2026-07-03, version 7.58.0* Than pay a claim. ### 1/5 — Terrible interface *2026-07-02, version 7.58.0* The application interface is a confusing mess of non-deterministic options and placement of information. I should not be required to actively search for my information, and should not need to resort to help desk for the most simple of requests. ### 2/5 — Claims submission is intentionally difficult *2026-07-02, version 7.58.0* The process to submit a claim in this app is unnecessarily difficult to navigate, so much so that the only conclusion is that it is intentional. The process is full of moments where people will simply give up and not submit their claim because they can’t figure out how to get to the next step. I understand why Aetna did this. They don’t want to have to pay claims, so they make it difficult on purpose for the user to submit the claim. If they can frustrate as many people as possible into not submitting claims, their profits go up. Is there no end to Aetna’s greed? How do these people look at themselves in the mirror or sleep at night? ### 1/5 — The app cannot be installed on old iPhones. *2026-06-29, version 7.38.0* I wish I could review the app, but I can't because it will not work on an iPhone 8 Plus. This forces the user to have to buy a new phone. Not all of us need the most latest technology . So for those of you that are looking to use this app or use it you're going to need an iPhone that supports a newer version of iOS. A usable cell phone that cannot be upgraded, will be useless to you. ### 1/5 — Won’t let me sign in *2026-06-29, version 7.57.0* Trying to log in on the website and keep getting a “technical issues” thing that pops up so I tried logging into the app and it tells me “to view this plan please use the member website” the member website doesn’t freaking work! ### 1/5 — Cannot utilize app functions *2026-06-28, version 7.57.0* Always saying “We’re having technical issues. Please try again later.” ### 1/5 — Can you do something about this *2026-06-21, version 7.56.0* “System temporarily unavailable. Please try again later.” ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible insurance *2026-08-21, version 7.61.0* Since my company switched to Aetna, it’s been nothing but a headache and hassle. You are not helpful and you try to make things harder than they have to be to patients just give up and suffer. And because you own CVS you use blackmail so we are forced to use your stores. ### 1/5 — Terrible *2026-08-16, version 7.61.0* Your app is impossible to navigate and seems designed to thwart claims. Queries cannot be answered on same page. Claim numbers do not copy across. ### 1/5 — The Green Mario Was Right *2026-08-11, version 7.60.0* We all know what I’m talking about. Make Aetna executives think about their choices. ### 1/5 — Technical issues on the phone app *2026-08-10, version 7.60.0* When I look for my services and find care on the website everything’s works amazing but on my phone everytime I search up for something it shows a screen saying: ❗️Come back soon. We are having technical issues. Please try again later ### 1/5 — App not working *2026-08-09, version 7.60.0* App crashes upon opening for several days. Useless ### 1/5 — Worst prescription experience *2026-08-08, version 7.60.0* Aetna won't cover 90 day supply of cholesterol medication unless you order it through their own mail order pharmacy. I've never had an insurance policy so stupid. Now they've called several times just to transfer the prescription, they want me to call my doctor and explain their stupidity so they send another prescription and today they're just leaving voice message after voice message that I need to call them about it. Never had an insurance company actively make something so simple and straightforward as complicated and frustrating. ### 1/5 — Terrible *2026-08-06, version 7.60.0* This app SUCKS. My wife needed emergency stitches and the app was USELESS for finding what hospital to go to. The AI sucked. The app is not intuitive. Useless. Worthless ### 1/5 — Terrible *2026-08-05, version 7.60.0* Can’t login!!! Says the plan isn’t supported in the app, go to web. Okay, I did - tried to login in again and it says system unavailable!!!! wth? ### 1/5 — No dentists in network? *2026-08-03, version 7.60.0* This app cannot find a dentist in network! So to hell with this! I demand a DENTIST IN NETWORK or an EQUALLY sufficient solution! ### 1/5 — Fix it *2026-08-02, version 7.60.0* This app is so slow. If you can’t figure how to incorporate Fact ID into your app, don’t make it the default for logging in when the app is launched. It always takes forever for the app to launch and attempt to log in with Face ID before it inevitably fails and you have to log in with your password. I don’t mind having to use a password, but I do mind having to wait for Face ID to fail every time before being able to use the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Love Aetna *2026-07-18, version 7.59.0* Thank you so much Aetna for taking care of me!💜💜💜 ### 5/5 — Great UI/UX design *2026-05-10, version 7.54.0* I really like the user experience on this app. ### 5/5 — ID card not showing apple wallet option *2026-05-07, version 7.54.0* The app works great and I am very happy with Aetna. The last couple of updates showed you could add your ID card to apple wallet. I see the option in the description lot do that but my iPhone 14 doesn’t show that? ### 5/5 — Aetna Medicare *2026-05-06, version 7.53.0* Totally satisfied, fast response. Been a member for multiple years. Service like a concierge without the hassle or high fees. Highly recommend this service and vendor ### 5/5 — App update *2026-04-09, version 7.51.0* I cannot access app because it requires an update. I have an older phone which does not support the update. The app should be available for all users or at least provide an alternative. ### 5/5 — benefits *2026-04-08, version 7.51.0* thanks Ursula explain my benefit ### 5/5 — Great website *2026-04-02, version 7.51.0* The Aetna website is excellent. ### 5/5 — Mi seguro *2026-03-17, version 7.50.0* Aetna Health es muy eficiente, puntual, y muy efectivo. ### 5/5 — Great Website Design *2026-02-18, version 7.48.0* This website is designed well. Navigation through the website is logical, easy to locate items, and it loads quickly. The EOB is clear and transparent. Well done. ### 5/5 — APP *2025-11-22, version 7.44.0* Easy to access --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*