# Aetna Vision℠ Preferred

> Mobile app for managing Aetna Vision Preferred benefits, finding doctors, and tracking claims. (iPhone/iPad app by EyeMed Vision Care.)

- Source: https://appshunter.io/ios/app/aetna-vision-preferred/id1532471390 (this page in markdown: same URL + `.md`)
- Developer: [EyeMed Vision Care](https://appshunter.io/developer/881102029)
- Category: Health & Fitness
- Price: Free
- Rating: 4.80/5 from 3,657 App Store ratings · 112 written reviews indexed
- Age rating: 17+
- Requires: iOS 18.6 · 30 MB
- Languages: American English, European Spanish
- Released: 2020-10-18
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/aetna-vision-preferred/id1532471390/reviews.md

## What is Aetna Vision℠ Preferred?

Get the most from your Aetna Vision Preferred benefits – anytime, anywhere. Check your benefits, find an eye doctor and view claims on the go with ease.
The Aetna Vision Preferred app gives you the ability to:
- View your benefits and eligibility.
- Get your ID card with a quick shake, or save it to your Apple Wallet.
- Find an in-network eye doctor based on your favorite criteria including online scheduling, hours, products, brands, and services.
- Schedule an eye exam and add to your calendar. Get driving directions, request a ride share, or transportation assistance to your appointment.
- Get special offers in a snap and save your favorites to Apple Wallet.
- Estimate the costs for an eye exam, glasses, contacts and more for your plan.
- Check your claims.
- Set reminders to get an eye exam.
- Set reminders to change your contact lenses.
- Securely store an image of your prescription.
- All of your personal information is secure and only viewable by you.

## Key features

- View benefits and eligibility
- Access digital ID card
- Find in-network eye doctors
- Schedule eye exams
- Estimate exam and eyewear costs
- Track claims
- Set appointment and lens reminders

## What do users think of Aetna Vision℠ Preferred?

Overall sentiment: negative

**Pros**

- 👍 Able to register and view info
- 💡 Separate app for vision benefits

**Cons**

- 🐛 Frequent crashes and errors
- 🔑 Unable to login or reset password
- 🚫 Registration and account issues
- 🤯 Unstable and unreliable app
- 🤔 Confusing to use

**Commonly reported bugs**

- Login and registration not working
- Password reset not functioning
- Frequent error messages
- Blank screens and navigation issues

**Most requested features**

- Add support for Apple Wallet
- Improve password reset functionality
- Integrate vision benefits into main Aetna app

## Recent user reviews (10 of 112)

All indexed reviews: https://appshunter.io/ios/app/aetna-vision-preferred/id1532471390/reviews.md

### 1/5 — App not working

*2026-07-21*

The app is not working using my email and password but is working at the Aetna Vision website. Very frustrating after uninstalling installing  and reinstalling the app

**Developer response:** We apologize for the issues logging into the Aetna Vision Preferred App.  Please download the latest version and let us know if you are still having issues so we can investigate.

### 1/5 — Always need to sign in

*2026-07-03*

I always need to sign in to this app. Does not matter if I do not use it for one day or one year. It’s an app, please allow it to stay signed in or use my face

### 1/5 — Poor experience

*2026-06-22, version 1.7.8*

Why do you have multiple apps for dental, vision and medical. Keep it simple and combine it into one app

### 5/5 — Very good options

*2026-06-01, version 1.7.8*

This is a very interesting app with great applications

### 1/5 — Unable to login

*2026-05-03*

I wasn’t able to log into this app using my webpage account. Each time I tried, I received error messages and password reset emails.

**Developer response:** Sorry for the issues logging into the Aetna Vision Preferred App. A new log in is needed for the Aetna Vision Preferred App than the one used for Aetna Health. Please register for the Aetna Vision Preferred App by tapping "Need to register?" on the main screen. If you are still having issues, please provide us additional details at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate.

### 1/5 — App

*2026-05-01, version 1.7.7*

Horrible app and even worst online site. The persons working on these things need to be reevaluated

### 1/5 — App closes

*2026-05-01, version 1.7.7*

My app closes every time I want to see vision provider

### 5/5 — Everything just felt easy and reassuring

*2026-04-02*

Oh my gosh, I actually didn’t expect to feel this good about my insurance benefits, but Aetna has made everything so easy to understand and use. From health to vision to dental, everything feels organized and accessible without a bunch of confusion or stress.

I was able to use my vision benefits so smoothly, and it honestly felt like the process just worked without me having to jump through hoops. The portal is clear, documents update quickly, and I actually feel like I know what’s going on with my coverage.

Shout out to all the wonderful, phenomenal, amazing provider staff across every category too—they’ve been kind, helpful, and supportive throughout my care. Also shout out to the member services at Aetna for being helpful and responsive whenever I’ve needed support.

It just feels supportive, like I’m not fighting the system to take care of myself. I really appreciate that. I’m genuinely looking forward to choosing Aetna again with my next employer if I have the option.

**Developer response:** We appreciate the review and glad you are enjoying the app. We hope you can continue to see life to fullest.

### 1/5 — App sucks. Pointless to have two separate apps

*2026-03-29, version 1.7.5*

I’ve been unable to access my specific insurance information for my vision because the regular insurance app makes you download this one. Well this one refuses to accept any password, I’ve reset it MULTIPLE times at this point and it still continues to say password incorrect. I don’t understand why there needs to be two separate ones when one works perfectly fine.

### 1/5 — Terrible

*2026-03-04, version 1.7.5*

The app won’t even let you log in.

## Frequently asked questions about Aetna Vision℠ Preferred

### What can I do with the Aetna Vision℠ Preferred app?

The app allows you to manage your Aetna Vision Preferred benefits, view your eligibility, and access your digital ID card. You can also find in-network eye doctors, schedule appointments, estimate costs for eye exams and eyewear, and track your claims.

### How do I find an eye doctor using the app?

You can search for in-network eye doctors based on your preferences, such as online scheduling availability, office hours, and the types of products or services offered. The app also provides driving directions and options for transportation assistance to your appointment.

### Is the Aetna Vision℠ Preferred app free to use?

Yes, the Aetna Vision℠ Preferred app is free to download and use. There are no in-app purchases or advertisements associated with the application.

### Can I store my prescription in the app?

Yes, the app provides a secure way to store an image of your prescription. This can be helpful for quickly accessing your prescription details when needed.

### What kind of reminders can the app send?

The app can help you stay on top of your eye care by setting reminders for your next eye exam. It can also remind you when it's time to change your contact lenses.

## Version history (last 5 releases)

### 1.8.2 — 2026-07-31

Thank you for your feedback! New in this release:

- We made some minor enhancements to the App.

### 1.8.1 — 2026-07-23

Thank you for your feedback! New in this release:

- We made some minor enhancements to the App.

### 1.8 — 2026-06-30

Thank you for your feedback! New in this release:

- We made some minor enhancements to the App.

### 1.7.8 — 2026-05-01

Thank you for your feedback! New in this release:

- We made some minor enhancements to the App.

### 1.7.7 — 2026-04-29

Thank you for your feedback! New in this release:

- We made some minor enhancements to the App.

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## More apps by EyeMed Vision Care

- [EyeMed](https://appshunter.io/ios/app/eyemed/id1531198681)

All apps by EyeMed Vision Care: https://appshunter.io/developer/881102029

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*