# Aetna Vision℠ Preferred — user reviews > 112 indexed App Store user reviews of Aetna Vision℠ Preferred by EyeMed Vision Care, rated 4.80/5 from 3,657 ratings. - Source: https://appshunter.io/ios/app/aetna-vision-preferred/id1532471390/reviews - App overview in markdown: https://appshunter.io/ios/app/aetna-vision-preferred/id1532471390.md - Rating breakdown: 5★ 3,335 · 4★ 147 · 3★ 39 · 2★ 15 · 1★ 121 ## What do users think of Aetna Vision℠ Preferred? Overall sentiment: negative **Pros** - 👍 Able to register and view info - 💡 Separate app for vision benefits **Cons** - 🐛 Frequent crashes and errors - 🔑 Unable to login or reset password - 🚫 Registration and account issues - 🤯 Unstable and unreliable app - 🤔 Confusing to use **Commonly reported bugs** - Login and registration not working - Password reset not functioning - Frequent error messages - Blank screens and navigation issues **Most requested features** - Add support for Apple Wallet - Improve password reset functionality - Integrate vision benefits into main Aetna app ## Newest reviews (14 of 112) ### 1/5 — Can’t register 🙄 *2026-02-18* This is very annoying. I am tech savvy, and I’ve tried to register several times, but now after seeing all of the other reviews, that is a common problem. I’ve tried registering several old times and it just won’t do it. It’d be nice to be able to look at my benefits. Do better ! **Developer response:** We apologize for any inconvenience and want to resolve this for you immediately. Please provide us additional details about your experience at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate. ### 1/5 — App Doesn’t work *2026-01-28* I just got switched to your vision plan and had to download this app. It won’t even open. I have an iPhone 12 and every time I click the app it acts like it’s taking me into and then clears the screen and right back to the home page. My system is what your app page states it has to be for it to operate. **Developer response:** We apologize for the inconvenience and appreciate you bringing this to our attention. Please update to the latest version of the app, and if you’re still experiencing issues, contact us at eyemedinsights@eyemed.com at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate. ### 1/5 — Password reset doesn’t work *2026-01-21, version 1.7.3* App throws an error during password reset. ### 1/5 — App doesn’t work *2026-01-17* App doesn’t work from my iphone 12 It doesn’t show anything when I open the app **Developer response:** We apologize for any inconvenience and want to resolve this for you immediately. Please provide us additional details about your experience at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate. ### 1/5 — Member Benefit information *2025-11-22* I have insurance I’m noted under my husband as a dependent but not even your customer service could find me yet I show on his app under dependent and NOT ONE place can find me so we are paying for a service that has not been able to be used or rectified for two years. Unacceptable **Developer response:** We apologize for any inconvenience and want to resolve this for you immediately. Please provide us additional details about your experience at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate. ### 1/5 — Constant force-closing! *2025-11-14, version 1.7.2* I just downloaded this app to sign up for a new account after getting my new insurance and using it for the first time. I started the basics of creating my account and I set up my username, but as I was beginning to set up my password the app closed out entirely. I tried to go back in after receiving an email telling me to reset my password. I tried that and it tells me every time “Error. Token Invalid.” So I have an account with a username, but never have set up a password due to this app crashing and between the app and online site I cannot access it now whatsoever. Even tried resetting password online and when you go to click it, it takes you to a different screen. This is ridiculous honestly. Now I’m stuck and can’t access my information whatsoever. ### 2/5 — Unstable App *2025-10-14, version 1.7.2* When trying to using your App it’s very unstable and Jittery. ### 1/5 — Reset password doesn’t work *2025-10-14* App throws an error during password reset. **Developer response:** Sorry for the issues resetting your password in the Aetna Vision Preferred App. Please provide us additional details at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate. ### 1/5 — *Terrible* app, 4.8 stars average is INSANE *2025-10-11* What the heck are people thinking giving this app anything above a 2?? It has so many bugs, and the design makes you feel like you’re using an intern’s take-home coding challenge submission. Aetna probably hired some incompetent contractors overseas for this. HORRIBLE **Developer response:** We apologize for any inconveniences and want to resolve the issues you are experiencing in the App.  Please provide us additional details about your experience and any suggestions for improvements at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate. ### 1/5 — Horrendous *2025-06-03* Always gives error when registering. No way to resolve. Also when you try to input SSN, it locks you into inputting a strong password instead. Totally messed up app. Thanks for nothing. **Developer response:** We apologize for any inconvenience and want to resolve this for you immediately. Please provide us additional details about your experience at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate. ### 1/5 — Should be zero stars *2025-03-31* This app is just as bad as the anthem medical prescription app. I do not trust them. The apps are terrible. You cannot login. They’ve been terrible for as long as I can remember. They’re just useless if I was able to drop my insurance to I would but I need it. They’re just the worst company I’ve ever dealt with my employer through personal **Developer response:** Sorry for the issues logging into the Aetna Vision Preferred App. A new log in is needed for the Aetna Vision Preferred App than the one used for Aetna Health. If you are still having issues, please provide us additional details at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate. ### 1/5 — Brian j. Barnes *2025-01-21, version 1.5* Having a lot of problems with passwords and they never explained about there different sites or apps ### 1/5 — App does recognize user *2025-01-01, version 1.5* Absolutely horrible. App will not recognize me says I’m a termed user without access. ### 1/5 — Useless *2024-12-23, version 1.5* The only reason I got this app was so I could upload my card to apple wallet. Instead I get the error message ‘error getting pass. The operation couldn’t be completed. (Aetna_Vision.EyeMed-Error error 3.). I tried the website, nope, it send me to the app. So you mail me a letter that says tear at perforations (there were none), the app won’t let me add it to my wallet, and the website refers me to the app. GARBAGE ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2026-07-21* The app is not working using my email and password but is working at the Aetna Vision website. Very frustrating after uninstalling installing and reinstalling the app **Developer response:** We apologize for the issues logging into the Aetna Vision Preferred App. Please download the latest version and let us know if you are still having issues so we can investigate. ### 1/5 — Always need to sign in *2026-07-03* I always need to sign in to this app. Does not matter if I do not use it for one day or one year. It’s an app, please allow it to stay signed in or use my face ### 1/5 — Poor experience *2026-06-22, version 1.7.8* Why do you have multiple apps for dental, vision and medical. Keep it simple and combine it into one app ### 1/5 — Unable to login *2026-05-03* I wasn’t able to log into this app using my webpage account. Each time I tried, I received error messages and password reset emails. **Developer response:** Sorry for the issues logging into the Aetna Vision Preferred App. A new log in is needed for the Aetna Vision Preferred App than the one used for Aetna Health. Please register for the Aetna Vision Preferred App by tapping "Need to register?" on the main screen. If you are still having issues, please provide us additional details at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate. ### 1/5 — App *2026-05-01, version 1.7.7* Horrible app and even worst online site. The persons working on these things need to be reevaluated ### 1/5 — App closes *2026-05-01, version 1.7.7* My app closes every time I want to see vision provider ### 1/5 — App sucks. Pointless to have two separate apps *2026-03-29, version 1.7.5* I’ve been unable to access my specific insurance information for my vision because the regular insurance app makes you download this one. Well this one refuses to accept any password, I’ve reset it MULTIPLE times at this point and it still continues to say password incorrect. I don’t understand why there needs to be two separate ones when one works perfectly fine. ### 1/5 — Terrible *2026-03-04, version 1.7.5* The app won’t even let you log in. ### 1/5 — Not user friendly *2026-02-20* I just want to know what contact places are in network and they make it very difficult **Developer response:** We apologize for the inconvenience. On the Find an eye doctor results screen, the Products filter at the top of the screen should have a "Contact Lense" filter to view providers that offer Contact Lenses. ### 1/5 — No longer works *2026-02-18* As of the newest update, the app just crashes constant. Restarted phone and reinstalled app fully. **Developer response:** We apologize for the inconvenience and appreciate you bringing this to our attention. Please update to the latest version of the app, and if you’re still experiencing issues, contact us at eyemedinsights@eyemed.com so we can help. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good options *2026-06-01, version 1.7.8* This is a very interesting app with great applications ### 5/5 — Everything just felt easy and reassuring *2026-04-02* Oh my gosh, I actually didn’t expect to feel this good about my insurance benefits, but Aetna has made everything so easy to understand and use. From health to vision to dental, everything feels organized and accessible without a bunch of confusion or stress. I was able to use my vision benefits so smoothly, and it honestly felt like the process just worked without me having to jump through hoops. The portal is clear, documents update quickly, and I actually feel like I know what’s going on with my coverage. Shout out to all the wonderful, phenomenal, amazing provider staff across every category too—they’ve been kind, helpful, and supportive throughout my care. Also shout out to the member services at Aetna for being helpful and responsive whenever I’ve needed support. It just feels supportive, like I’m not fighting the system to take care of myself. I really appreciate that. I’m genuinely looking forward to choosing Aetna again with my next employer if I have the option. **Developer response:** We appreciate the review and glad you are enjoying the app. We hope you can continue to see life to fullest. ### 5/5 — Great Coverage for the Price *2026-02-17* Aetna never fails, this Insurance allow me to have great coverage for a reasonable price. **Developer response:** We appreciate the review and glad you are enjoying the app. We hope you can continue to see life to fullest. ### 5/5 — Good App - Updated Review *2024-09-10, version 1.1.11* So far this app hasn’t given me any user issues and has been working great. Keep in mind, a lot of the negative reviews are outdated. ### 5/5 — Better *2024-03-28, version 1.1.11* As a developer myself, I can say it’s a little rough around the edges for sure. Not 100% customer friendly but I was able to get registered and see my info with no issues. ### 5/5 — App working fine now *2024-03-21, version 1.1.11* I wanted to provide another data point. The app lets me register just fine. I’m able to view my cards and I don’t see any issues at least for now. ### 4/5 — RE: No longer works (**RESOLVED**) *2026-02-25* The team fixed an ish with the app not working and reached out to let me know off my review. App seems to be working just fine now with their newest patch. **Developer response:** Thank you for your initial feedback and for taking the time to update your review. We hope the app helps you continue to see life to the fullest. ### 4/5 — Surprisingly easy *2026-02-08* Navigation easy. Never said that about medical insurance site **Developer response:** We appreciate the review and glad you are enjoying the app. We hope you can continue to see life to fullest. ### 3/5 — Please save login info *2025-09-13* I don’t want to keep signing in ### 3/5 — Not for Benfed Aetna Vision Preferred *2023-04-11, version 1.1.3* Title says it all. Cannot login because the logins are different for the different programs --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*