# Afalcon Helper — Tools & After Sales Support

> Tools & After Sales Support (iPhone/iPad app by LU WANG.)

- Source: https://appshunter.io/ios/app/afalcon-helper/id6763780829 (this page in markdown: same URL + `.md`)
- Developer: [LU WANG](https://appshunter.io/developer/1868162755)
- Category: Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 17.0 · 15 MB
- Languages: American English, French (France), Chinese (Simplified, China)
- Released: 2026-08-05
- Data updated: 2026-09-04
- User reviews in markdown: https://appshunter.io/ios/app/afalcon-helper/id6763780829/reviews.md

## What is Afalcon Helper?

Afalcon Helper is the official after-sales service app from Afalcon Luxe, providing a complete solution for air conditioning and home appliance support.
Submit Service Requests Instantly
Report issues with your air conditioner, TV, refrigerator, fan, or other home appliances in seconds. Attach photos and documents, share your GPS location for on-site visits, and track every request from submission to resolution — all in one place.
AI-Powered Troubleshooting
Get immediate help from our built-in AI assistant. Describe your problem or enter an error code, and receive step-by-step troubleshooting guidance in English, French, or Chinese — before you even need a technician.
HVAC Cooling Load Calculator
Size your air conditioning system with confidence. Our ASHRAE-based calculator computes cooling capacity in kW, BTU/hr, and HP for any room type — bedrooms, offices, server rooms, and more. Save multiple room calculations, view a project summary with energy efficiency ratings, and export results as CSV.
Product Document Library
Access product manuals, installation guides, and technical documents anytime. Browse a built-in error code reference table with search across English, French, and Chinese.
Secure & Modern Authentication
Sign in with email and password, or use passkeys (fingerprint, Face ID, hardware keys) for fast, passwordless access.
Key Features
Submit and track after-sales service tickets with photo attachments
Real-time ticket status updates and admin replies
AI chat assistant for AC troubleshooting and error code lookup
ASHRAE-based cooling load calculator with CSV export
Product document library with multi-language error code reference
Passkey / biometric login support
Available in English, French, and Chinese
Email notifications for ticket updates


## Version history (last 3 releases)

### 1.2 — 2026-08-22

• Native iOS app — rebuilt in SwiftUI for a faster, more reliable experience on iPhone and iPad.
• Admin User Management no longer fails intermittently when opening the user list.
• Ticket files, WhatsApp forwarding, maps, and image viewing match the latest service portal.
• Bug fixes and performance improvements.

### 1.1 — 2026-08-11

• Push notifications for ticket updates — get notified when a ticket is created, replied to, or closed.
• App icon badge showing your unread count.
• Both can be turned on or off anytime in Settings.
• Minor improvements and bug fixes.

### 1.0 — 2026-08-05

No release notes.

## More apps by LU WANG

- [AFLX Portal](https://appshunter.io/ios/app/aflx-portal/id6763686472)

All apps by LU WANG: https://appshunter.io/developer/1868162755

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*