# Affinity Plus Mobile Banking — user reviews > 201 indexed App Store user reviews of Affinity Plus Mobile Banking by Affinity Plus Federal Credit Union, rated 4.84/5 from 65,163 ratings. - Source: https://appshunter.io/ios/app/affinity-plus-mobile-banking/id1298145292/reviews - App overview in markdown: https://appshunter.io/ios/app/affinity-plus-mobile-banking/id1298145292.md - Rating breakdown: 5★ 55,394 · 4★ 6,267 · 3★ 1,013 · 2★ 195 · 1★ 331 ## What do users think of Affinity Plus Mobile Banking? Overall sentiment: negative **Pros** - 👍 Convenient and user-friendly - 🚀 Efficient mobile banking experience - 🔒 Secure login options (e.g., Face ID, Touch ID) - 💡 Helpful account management features - 🚀 Quick check deposit process **Cons** - 🐛 Frequent app crashes and glitches - 🤔 Confusing new interface design - 🤦‍♀️ Removed or hidden key functionality (e.g., scheduled principal payments) - 🔍 Difficult to navigate and find information - 🕰️ Slow app performance and loading times **Commonly reported bugs** - App frequently crashes when trying to deposit checks - Login issues and inability to reset password - Pending transactions not showing correctly - Inconsistent app behavior across devices - Inability to access certain account features **Most requested features** - Add dark mode option - Improve mobile check deposit reliability - Allow easier toggling between multiple accounts - Streamline login and authentication process - Provide more customization options ## Newest reviews (20 of 201) ### 4/5 — Why affinity is good *2026-08-02, version 4.2.0* Just got a job no monthly fees and it’s really easy to work with great bank ### 3/5 — Check Deposits Challenging *2026-07-20, version 4.2.0* Great app except for making a deposit by check. The auto image never works and manually images always say there is an issue, although they are never rejected it’s time consuming to get the images taken. ### 2/5 — Constantly glitchy *2026-05-27, version 4.2.0* I don’t know how many times I’ve gone on the app and tried to access an account or a loan or my credit card bill only for it to freeze. Close, reopen, freeze. Really frustrating. ### 5/5 — Great App *2026-04-26, version 4.2.0* Love the new mobile banking app. Tons of great features and easy to use. ### 5/5 — The best bank *2026-04-25, version 4.2.0* Affinity helps people regardless of the situation they are in. Excellent support from the employees and officials. They show professionalism and compassion. ### 3/5 — Missing some user workflows *2026-04-08, version 4.2.0* Do the devs/QA not use the app themselves? Why is it so hard to find scheduled payments? I once paid my personal loan twice because I couldn’t find if I had already scheduled any payments previously. Asked CS once and they gave me a whole path to go to just to find it. it shouldn’t be that hard. ### 5/5 — :) *2026-03-10, version 4.1.0* It’s a simple app to use ### 5/5 — Great Staff *2026-03-05, version 4.1.0* I am so grateful I switched to affinity. The staff is great and they have fair rates on their loans and credit cards. They are also active in our community and the rewards programs are pretty decent as well. they have continued to innovate through the years and they always provide great service and are super responsive if I lose a card. Yar! ### 5/5 — “SPECTACULAR BANK, DOESN’T EVEN COME CLOSE TO MY EXPECTATIONS!” *2026-02-17, version 4.1.0* “They’ve guided me through the good times, and the rough times, and have held me above the water, always!! I sincerely appreciate all that they do,and for many others I have heard from 🙏🏼😇❤️!” You guys know how to make a difference,so THANK YOU ALWAYS AND FOREVER!!! ### 3/5 — Works for your general banking, but currently is extremely broken *2026-01-22, version 4.0.4* The app is working for basic banking. But when you start to look at investment opportunities and rates for different types of accounts, the links either do not work or are extremely delayed. When you try and select the contact us option, I can start a chat during business hours or call but the option to send them a message freezes the app. Until a further update currently I am not able to research or look into anything because even if I click on the link to look at let’s say certificates, it brings me to a completely unrelated page. But it takes five minutes to get to that page. ### 5/5 — Happy customer *2026-01-11, version 4.0.4* I appreciate this smooth and intuitive approach. ### 5/5 — Great App!!! *2026-01-09, version 4.0.4* On the money and always has every transaction at your fingertips. ### 5/5 — Credit Unions *2026-01-06, version 4.0.4* No brainer to go with a CU. Affinity has been great! ### 5/5 — Better hours *2025-12-30, version 4.0.4* Riverdale ### 5/5 — Easy Peasy *2025-12-26, version 4.0.4* The app is efficient & easy to use! ### 5/5 — Excellent app! It’s super convenient and you can use it for so many types of transactions! *2025-12-18, version 4.0.4* I love this app! It's so super convenient! You can do everything on it; quick This app balance check, transfer money, even let the bank know when you'll be out of town so they don't suspect strange activity. I haven’t gotten around to learning all that I can do with this app but I’m sure once I do, I’ll like it that much more! ### 5/5 — Best Credit Union *2025-12-14, version 4.0.4* Been here 10yrs… nuff said. ### 5/5 — Great bank *2025-12-12, version 4.0.4* Really good ### 5/5 — Easy to use *2025-12-12, version 4.0.4* I love using it because I can see the balance in my account quickly. ### 5/5 — App is pretty cool *2025-12-12, version 4.0.4* Suck AF ## Most critical reviews (10 lowest-rated) ### 1/5 — Scheduling an appointment *2025-11-22, version 4.0.2* I have been trying to schedule an appointment for about 20 minutes on this app. It keeps rapping me around to chat. I am unable to actually schedule the appointment. Very frustrating and time-consuming! ### 1/5 — Strange *2025-09-11, version 4.0.2* Weird pictures of Somalians all over app ### 1/5 — The new update is really bad *2025-05-23, version 4.0.2* I love this credit Union, but the update is horrific. It’s like someone who has never done any work on any app in their life made it. Please!! Fix it. It was better before. The new update is so glitchy, it’s so bad. I don’t know how anyone approved this to go live. Sometimes it has random text on the fully loaded pages. Please fix! ### 1/5 — Needs more simplicity *2025-04-13, version 4.0.2* Mobile apps should be simplistic and easy to use. The UI/UX changes to this app has made the entire application too crowded/noisy. You should offer a Lite version of your app that is exactly like the previous version. ### 1/5 — Bad *2025-04-08, version 4.0.2* Just horrible to get a hold of. The one conversation I was able to get was rushed and rude. ### 1/5 — Used to be better *2025-04-08, version 4.0.2* Have not been able to use check deposit since last update. ### 1/5 — The new update is god awful *2025-03-09* Why did you change the app?!? I hate this new update. I used to be able to see all my accounts easily, now I have to scroll to see them. Viewing my points was so much easier. Now I have to click on my account and then find the points. I can only see like five transactions and then I have to hit the “more” button. Why do this? The app was working fine, why “fix” what isn’t broken. My account does not show pending transactions now, it used to show them almost immediately and show my actual account balance. Now the pending transactions take awhile to show up and so I actually have less in my account than is showing. This is messed up because I don’t know how much money I actually have at the time. I hate everything about this new update. I wish they would change it back. I hate using the app now and I dread having to navigate it. Doing transfers between my accounts was so much easier too. You just made using this app a pain and I hate it. It looks terrible too. Please change it back! **Developer response:** Thank you for reporting this. We apologize for the issues you're having launching the app. When you have a moment, please give us a call at (800) 322-7228, or send us an email at mobilebanking@affinityplus.org. That way, we can get more details for Tech Support and assist you. Thank you again. -Affinity Plus ### 1/5 — Great credit union, mobile banking needs work *2025-02-28, version 4.0.2* Ever since their most recent update to mobile banking it has been a disaster, they no longer let you do any scheduled transfers to external accounts which is ridiculous, even if they’re just to another person within the same credit union. ### 1/5 — Pending transactions *2025-02-28, version 4.0.2* In the previous version, pending transactions would post immediately and the available/actual balance would reflect it. Now, a transaction from up to 16 hours ago is not showing and so the available/actual balance is not accurate for more than 16+ hours. I’d need a check register to monitor my actual balance. Also, when pending charges finally DO show, they still DONT reduce the actual or available balance. I’ve been spending cash I don’t have because of this problem. ### 1/5 — The new app *2025-02-28, version 4.0.2* The new app has a terrible interface. The old app was so much better. I could see all of my transactions in a list before. Now I can barely see five transactions without having to click “more.” Please change it back. ## Most praised reviews (10 highest-rated) ### 5/5 — Affinity *2026-08-17, version 4.2.0* I really enjoy this app makes my life so much easier to have all my bank needs in one place. ### 5/5 — Great and easy. *2026-07-16, version 4.2.0* Great service. Easy to move through online banking. And a great financial planner. Customer service is tops! ### 5/5 — Love the Face ID *2026-07-15, version 4.2.0* Thanks for making it easy! ### 5/5 — Awesome service *2026-05-21, version 4.2.0* Staff are so helpful and supportive. ### 5/5 — Good *2026-05-11, version 4.2.0* The best app ever ### 5/5 — Easy to use *2026-05-06, version 4.2.0* Very convenient and helpful in my finances ### 5/5 — Best bank I’ve ever had. *2026-05-06, version 4.2.0* Honestly I don’t recommend much things to people, just because we are so different and I worry about people enjoying it then it’s awkward. But I 10/10 recommend this bank. Best people helping. They know you personally they are understanding helpful and want to see you grow. It’s a family feel and I will NEVER switch banks. I have used them for personal and business accounts. Highly highly recommend. ### 5/5 — Love Affinity Plus! *2026-04-30, version 4.2.0* I love banking with Affinity Plus, I can’t imagine banking anywhere else. They’re always so friendly to talk to you on the phone and I really believe they have the best rates. I also love going online and being able to move my money to any account I need to, on my own. Thank you, Affinity Plus! ### 5/5 — Affinity Plus Federal Credit Union *2026-04-29, version 4.2.0* The staff gives most helpful advice. ### 5/5 — The best! *2026-04-27, version 4.2.0* All aspects of affinity has been supportive and educational for me to continue to make good decisions and be successful! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*