# Aflac Agent Hub — user reviews > 39 indexed App Store user reviews of Aflac Agent Hub by Aflac Inc., rated 4.70/5 from 3,130 ratings. - Source: https://appshunter.io/ios/app/aflac-agent-hub/id1447124740/reviews - App overview in markdown: https://appshunter.io/ios/app/aflac-agent-hub/id1447124740.md - Rating breakdown: 5★ 2,577 · 4★ 279 · 3★ 137 · 2★ 36 · 1★ 101 ## What do users think of Aflac Agent Hub? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Fast claims processing - 💡 Convenient for agents - 🤩 Great for business **Cons** - 🐛 Glitches and bugs - 🤔 Confusing UI elements - 📁 Issues with attachments and document handling - 🔍 Lack of visibility on claim status **Commonly reported bugs** - App freezing and crashing - Signature page issues - Inconsistent data sync and updates **Most requested features** - Desktop/tablet app version - Integration with other Aflac systems - More customization options - Improved address change handling ## Newest reviews (13 of 39) ### 4/5 — PHS *2022-11-07, version 2.7.3* I wish it had PHS and web ordering ### 3/5 — Easy to file yet confusing at the same time *2021-01-17* If there is an address change, The app will ask to attach paperwork from the policyholder stating that their address has changed, yet Aflac will still send the check to the old address. Why ask to attach paperwork from the policyholder about an address change, if you’re not going to acknowledge the attachment? ### 4/5 — iPad *2020-11-24* Would like to see this on my ipad. Phone is too small to see how the photographed pages turned out nefore submitting. ### 5/5 — Smart claim *2020-11-24* I’ve been with Aflac for 12 years and this new claims process has never been easier. No other insurance company in the world can process, approve and pay a claim in 1 day. Love Agent Hub application! ### 3/5 — Conditional 3 Stars *2020-10-29, version 2.3.1* I need to be able to see claim forms submitted on behalf of policyholders and the date I sent. Ideally even the status of the claim. ### 5/5 — Anthony Medeiros (DSC) *2020-10-09, version 2.3.1* It’s awesome ### 5/5 — Associate *2020-09-14* You need to make Agent Hub available on FFS so we can scan all the documents in one file then send them in all together instead of having to take pictures one at a time. It would Keep us from going back and forth to add a page. Takes too long. Would be great on desktop if we could do it like I mentioned. ### 4/5 — Easy to use *2020-09-09* I like the app but, there should be more choices than “wellness” and “other”. Confusing. ### 4/5 — Love 😍 *2020-08-24* Love the convenience of this app. Would like to see the signature pg fixed. I’m using an iPhone and after a PH signs the wellness form it will not not let me scroll down to press submit. TY! ### 4/5 — Agent hub improvements *2020-08-18* While I like the auto fill of the demographic info on policyholder the dependent when filing a claim is a pain! Many times when filing for dependent the date of birth is the trouble because of scrolling back to the month and year and most that I handle are pre 1980’s. I’m spending a substantial amount of time scrolling through the months and years to get to the correct date of birth as many times it’s a spouse and birth is pre 1980’s. If this could be updated where it is typed in vs scrolling this would be much improved. Unless all records have completed updates of dependents on policy to auto populate when dependent is selected, this will continue to be a problem. There are still many policyholders that have had policies for 32 plus years and their birth year is pre 1980’s. ### 5/5 — Easy Claims *2020-04-29* This app truly helps to provide the best possible service to customers! **Developer response:** Thank you for your feedback! It's great to hear that you are enjoying Agent Hub and we appreciate your review. We are continually adding new features and functionality so be on the look out and keep your app updated. Thank you for all that you do. ### 4/5 — More upgrades *2020-03-16, version 2.1* Fantastic app, keeps me informed but some additions would really go a long way: Link to/ integrates with CCLM, FFS, CIS etc Make the app more tablet friendly ### 5/5 — Agent Hub is Awesome *2020-03-14, version 2.1* Awesome!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Freezing *2022-04-09, version 2.7* The app freezes too often. To many screens when uploading a app. Simplify less screens. Would Like info to be saved and pre fill in for doctor for repetitive claims on policyholder signature ### 1/5 — Filing claims *2020-09-06, version 2.3.1* I have yet to be able to file a claim for my client using this app ### 1/5 — Awful! *2020-02-21, version 2.0.2* Awful app that doesn’t always update, especially on Saturday's. As a DSC, I need access to production as soon as possible without having to wait. ### 1/5 — Sign in *2019-10-03, version 1.4* I have tried signing in but it keeps kicking me out. Does this app use the same username and password as it does for My Aflac. It just saids sign in. Not register in order to be able to actually sign in with a username and password ### 2/5 — Attachments *2021-11-17, version 2.6.1* Attaching a document is a challenge if client emailed the document to me. ### 2/5 — Agent Hub *2021-09-15* Application has a lot of glitches and isn’t always updated. Still a work in progress that needs to be fixed. Please fix asap. ### 2/5 — Dislike claims submission *2020-10-08* Do not understand why we have to submit claims on a phone app as rather than a secure email system similar to an SFPT for submitting electronic files. The notion that every person or policyholder has access to or the ability to submit claims via a phone app is absurd. Dislike very much the unpersonable attention to policyholders the new claims submission proceed dictates to the agent to provide service “their” clients. Yes “their” clients because they as much or more the agent’s client as they are Aflac’s! ### 2/5 — Claims don’t go through! *2019-10-02* There have been multiple occasions in which I submit a claim via AFLAC agent hub, and the claim is never received at headquarters. I call and call back days after submitting and it is still not in their system. Please improve this! **Developer response:** Hi Robin. Thank you for taking the time to send us a review - your feedback is both valued and appreciated. Rest assured if your claim was submitted successfully through Agent Hub that it was received by Aflac HQ. Please use the Report an Issue feature in the app to notify us so we can research the specific cases you're referencing and address any confusion. We apologize for any inconvenience this may have caused and we're looking forward to hearing from you. Thank you for all that you do. ### 2/5 — Documents *2019-06-27* Need to have app open up our photos not just camera. If policyholders send documents to you it will most likely be in an email or a text. It is senseless to print them out just to turn around and take a pic of the documents. Please address this. It would make things easier. Thanks! **Developer response:** Hello. Thank you for taking the time to send us a review - your feedback is both valued and appreciated. We recently added the ability for your to upload images from your phone's gallery during the claims process. This should hopefully provide you with additional flexibility when getting document images added to a claim submission. You are currently unable to attach other file types but we do have this on our backlog to improve in the future. If you found this helpful it would be great if you could update your rating and review so other users can see the latest information. Thank you for all that you do. ### 3/5 — Claims *2023-01-24, version 2.7.5* Why the claims button redirects you to the web, I was so easy doing the claim in the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Rating *2024-08-09* Love this app. 5 star for sure. Wish it wasn’t going away. Please keep this app. ### 5/5 — Agent Hub is DA BOMBTASTIC *2023-02-09, version 2.7.5* I love it and Aflac sooooo much! Quack quack! ### 5/5 — Agent *2022-12-09* Would like to download on desktop so I could use scanner ### 5/5 — Associate *2022-08-18* Love this app, it makes filing claims so easy! But the app still has some glitches that need to be fixed. ### 5/5 — June 30 2022 *2022-06-30, version 2.7.2* Agent hub is not allowing access to my aflac one drive so I cannot attach files and send. 🥲 ### 5/5 — Reclamación de Herminia Alemañy póliza P0B5Y6W0 *2022-01-27, version 2.6.2* Ayer 01/26/22 fue imposible enviar esta reclamación. Hoy fue fácil enviarla. ### 5/5 — Agent Hub *2021-07-07, version 2.4.3* WOW! Processing a claim has been made so easy and fast! Thank you Aflac ### 5/5 — Agent *2021-04-28, version 2.4.2* It was very easy ### 5/5 — Can’t open pdf after attached to claim to ensure it is correct *2021-02-09* Can’t open pdf after attached to claim ### 5/5 — Great For My Business *2021-01-07* This app works great in keeping me up to date on my business. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*