# AFmobile®

> Manage American Fidelity accounts, benefits, and enrollment information. (iPhone/iPad app by American Fidelity Assurance Company.)

- Source: https://appshunter.io/ios/app/afmobile/id642876991 (this page in markdown: same URL + `.md`)
- Developer: [American Fidelity Assurance Company](https://appshunter.io/developer/642876994)
- Category: Finance, Utilities
- Price: Free
- Rating: 4.80/5 from 83,311 App Store ratings · 485 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 93 MB
- Languages: American English
- Released: 2013-06-03
- Data updated: 2026-08-31
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/afmobile/id642876991/reviews.md

## What is AFmobile®?

AFmobile®
 
Access your American Fidelity reimbursement account(s), insurance benefits, annuities, and enrollment information with AFmobile®.
 
Manage your benefits:
File and track claims
View policy to see what’s covered
Access electronic EOBs
 
Connect to your reimbursement account funds:
File claims and check account balance
See recent Benefits Debit Card transactions and details
Store receipts or other documentation images
 
Stay close to your account:
Elect text and email notifications
Manage personal information
Enroll in direct deposit
 
AFmobile is a great tool when preparing for your enrollment. The app allows you to:
Calculate pre-tax savings,
Determine how much to contribute to your FSA, and
Learn about the importance of benefits and which options are available to you.
 
Your account balance may not reflect recent pending Benefits Debit Card transactions.
 
There is no charge to use AFmobile. Message and data rates may apply. For support with AFmobile, please email us at https://americanfidelity.com/mobile/forms/app-feedback/.

## Key features

- File and track claims
- View policy coverage
- Access EOBs
- Check account balance
- Store receipt images
- Calculate pre-tax savings
- Manage personal information

## What do users think of AFmobile®?

Overall sentiment: positive

**Pros**

- 🚀 Easy to file claims
- 👍 User-friendly app
- 💯 Excellent customer service
- ⚡️ Fast claim processing
- 🙌 Convenient mobile options

**Cons**

- 🐛 Buggy app experience
- 🤔 Confusing claim submission process
- ⏱️ Slow response times
- 🤷‍♀️ Inconsistent information from representatives
- 📁 Issues with uploading/submitting documents

**Commonly reported bugs**

- App crashing or freezing
- Incorrect claim information displayed
- Submitted claims disappearing or not processing
- Inability to upload all required documents

**Most requested features**

- Allow pasting of information into form fields
- Improve calendar/date selection functionality
- Provide more transparency on claim status
- Add ability to view previously submitted documents
- Streamline the wellness/cancer claim submission process

## Recent user reviews (10 of 485)

All indexed reviews: https://appshunter.io/ios/app/afmobile/id642876991/reviews.md

### 1/5 — Glitchy

*2026-08-05, version 5.2.1*

Log in after resetting my password AGAIN, view account balance, good. Tap for recent transactions, it asks for password again and then won’t take the new password. Login on laptop with new password, no problem. This has happened over and over.

### 4/5 — UI Issues

*2026-07-21, version 5.2.1*

The layout on iPhone 15 is horrendous. I’m not able to fill out the form to file a claim because when I try to scroll in order to view the calendar, the calendar closes. Not to mention other weird UI choices.

### 1/5 — I’m assuming most of these reviews are fake.

*2026-07-06, version 5.2.0*

I’m not quite sure who is actually using this app and rating it 5 stars. The reviews seem to be timed perfectly apart and are vague. 

AF, maybe add an option to add documentation to a claim before it is rejected so I’m not required to interact with this garbage app multiple times for a single claim. Plus we can head back towards it being functional.

### 1/5 — Very frustrating and glitchy

*2026-06-27, version 5.1.7*

App is not user friendly. Often when I click “next”, nothing happens. Then I have to re-enter all the information before I find out later that I didn’t need to. If you try to recover your password, you will need to call during business hours and wait on hold. Just a big time sink if you want to get the benefits that you were promised. Please do better. You would think for a company this size, they would program an app that works.

### 1/5 — They had to pay for 4.8 stars

*2026-06-08, version 5.1.7*

Every time I use this app—actually, every time I THINK about using this app—I wonder why it’s such garbage. Does AmFam not have the cash to develop a functional app of high utility? Whatever the reason, the app and the website are often down for requesting reimbursement; it’s an incredibly slow process when it does work; and you can’t copy and paste into the notes for the reimbursement. Nothing about it is intuitive.  Bad AF app.

### 1/5 — Passwords are a nightmare

*2026-06-05, version 5.1.7*

Every time I get on the app it doesn’t let me sign in with the password that I know is the correct one because I had to change it yesterday for the same reason

### 1/5 — Rarely works

*2026-05-17, version 5.1.7*

Last two months, can’t submit any claims. Crashes every time I try to submit anything.

### 2/5 — Frustrating Every Time

*2026-05-17, version 5.1.7*

This app is honestly the worst. So glitchy and slow. Difficult to find and do what you need to do and slow to load. Sometimes won’t even load at all. “Don’t forget to upload a receipt,” they said. I would if the app would load my data. Gave 2 starts because sometimes, when it’s working, you can upload receipts easily.

### 1/5 — AFmobile  = AFslow

*2026-05-11, version 5.1.7*

App is slow and confusing.  It’s even hard to find a contact number.

### 1/5 — App NOT User-Friendly

*2026-05-10, version 5.1.7*

Whoever created this app clearly does not use it. Trying to complete the information on all of the different fields is not very easy. The IT people should actually try completing one of the reimbursement forms to see how awkward the app jumps around and how difficult it is to enter information.  This is probably the worst app that I have on my phone. You would think that a company of this size would invest in having a top-of-the-line app.

## Frequently asked questions about AFmobile®

### What can I do with the AFmobile app?

AFmobile allows you to access your American Fidelity reimbursement accounts, insurance benefits, and annuities. You can file and track claims, view policy details, check your account balance, store receipt images, and manage personal information. It also helps you prepare for enrollment by calculating pre-tax savings and learning about benefit options.

### Is there a cost to use AFmobile?

There is no charge to use AFmobile. However, message and data rates from your mobile carrier may apply. The app itself is free to download and use.

### How do I get support for AFmobile?

For support with AFmobile, you can email the support team via the feedback form linked on the American Fidelity website at https://americanfidelity.com/mobile/forms/app-feedback/. They will assist you with any issues or questions you may have regarding the app's functionality.

### Can I manage my Benefits Debit Card transactions?

Yes, you can connect to your reimbursement account funds through the app. This includes filing claims, checking your account balance, and viewing recent Benefits Debit Card transactions and their details. You can also store images of receipts or other documentation related to these transactions.

### How does the app help with enrollment?

AFmobile is designed to be a helpful tool when preparing for enrollment. It allows you to calculate potential pre-tax savings, determine how much to contribute to your FSA, and learn about the importance of various benefits and the options that are available to you.

## Version history (last 5 releases)

### 5.3.0 — 2026-08-24

Thank you for using AFmobile!
 
We update our app regularly to ensure you have the best experience.
 
These updates include: 
 - New features
 - Security enhancements
 - General bug fixes

### 5.2.1 — 2026-07-10

Thanks for using AFmobile! We update our app regularly to ensure you have the best experience. This update includes: 
	•	General bug fixes 
	•	Security enhancements

### 5.2.0 — 2026-07-02

Thanks for using AFmobile! We update our app regularly to ensure you have the best experience. This update includes: 
	•	Improved Accident Insurance File a Claim flow 
	•	General bug fixes 
	•	Security enhancements

### 5.1.7 — 2026-04-30

Thanks for using AFmobile! We update our app regularly to ensure you have the best experience.
This update includes:
- General bug fixes
- Security enhancements

### 5.1.6 — 2026-03-13

Thanks for using AFmobile! We update our app regularly to ensure you have the best experience.
 
This update includes:
- General bug fixes
- Security enhancements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*