# Africall — user reviews > 39 indexed App Store user reviews of Africall by Africall Connect Ltd, rated 3.00/5 from 8 ratings. - Source: https://appshunter.io/ios/app/africall/id1131406543/reviews - App overview in markdown: https://appshunter.io/ios/app/africall/id1131406543.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 2 · 1★ 2 ## Newest reviews (13 of 39) ### 2/5 — Balance disappearing / Feedback is bad *2024-08-22, version 8.2.4* I am giving this a single star, and I am happy to come back within another review again. Its cheaper to use but these are my concerns 1. Its not possible to get a response from the Africall or developers if you have any issue. I have send them emails, whatsapp msg, and even calling but no one attends to you. 2. My balance has just disappeared without warning or using it. No explanation as to why. 3. You call log is not organised in a coherent way or dates, its mixed 4. Recharging you balance takes ages and not straight forward 5. The app has not been updated for a long time and sometimes it crushes. There is great potential and will likely continue to use the app with the hope that these issues will be fixed otherwise I will consider migrating to other providers ### 1/5 — Unreliable *2024-04-04, version 8.2.4* Keeps dropping and switching off Unable to connect Generally ok but can’t be trusted ### 1/5 — Simbah *2023-09-01, version 8.2.4* This App is useless, you can even recharge. It keeps on crushing. Can you resolve this issue please. I’m really frustrated ### 1/5 — Terrible Don’t Use *2023-06-20, version 8.2.4* I don’t even think they still update their app. I have credit in my account but it won’t let me call. All the support numbers available are useless, one is even disconnected and says number not recognised and the other one just goes to voicemail. Waste waste of time. Cheap is expensive ### 1/5 — No confirmation code *2023-05-21, version 8.2.4* Won’t send confirmation code until it starts reporting your number as invalid ### 1/5 — Bad customers service *2023-04-25, version 8.2.4* Tried to get help to update my new number but got brushed off by customer service ### 1/5 — Annoying *2023-04-02, version 8.2.4* It’s always a hussle to recharge the customer service it terrible. ### 1/5 — Useless *2022-12-16, version 8.2.4* Can’t connect lost money ### 1/5 — Account debited for calls not going through. *2022-06-27, version 8.2.4* I tried to place calls but when my respondent picks up we couldn’t hear each other. This have been going for sometime. I sent the email to the management but they did not respond and neither did they rectify the problem. ### 2/5 — Internet connection problem *2022-04-05, version 8.2.4* Can not log into the app. App not connecting to internet mobile data or wifi. Deleted app but still not working at a time when I needed to make an urgent call ### 1/5 — Top up credit *2021-11-28, version 8.2.4* The app constantly kick me out when trying to top up credit. ### 1/5 — THIS APP IS FAULTY *2021-10-17, version 8.2.4* The app does not work, I can’t make calls when I’m away from my WiFi. The app doesn’t allow me to use my mobile data! I signed up for this service as I mostly use mobile data and have limited access to WiFi. I do not recommend using it. It doesn’t even work sometimes when I’m on WiFi. ### 1/5 — App review *2021-09-04, version 8.2.4* Always having to uninstall the app to get it working. How annoying 🙄 ## Most critical reviews (10 lowest-rated) ### 1/5 — Scammed me I bought minutes without using them they were gone I tried to call and send messages but *2026-01-06, version 8.2.4* No answer they scammed me I call them they didn’t bother to answer me. ### 1/5 — No verification *2025-12-08, version 8.2.4* App wont send verification codes when trying to register a new account. How am i supposed to get verified then? ### 1/5 — Disappointed *2025-06-25, version 8.2.4* Downloaded and topped up credit with no issue but could not make calls and my credit disappeared. Now can’t log in for over a month now. Customer service doesn’t answer calls. Sent message on WhatsApp number, no response. Money gone on this useless App. Don’t even know how to get a refund. Stay away from this App. DO NOT USE. Would give zero stars if I could ### 1/5 — Doesn’t work *2025-05-18, version 8.2.4* Cant send code when you are trying to register it. ### 1/5 — No Support *2025-03-23, version 8.2.4* I contacted this company with their App issue and they do not reply quickly and they never solved my issue. ### 1/5 — Disappointed customer *2025-03-03, version 8.2.4* This App is useless they lied about the credit minutes I bought 32 minutes for $5 but to my surprise I only used less than 10 minutes and the network is very bad can you please change your system not to scam people ### 1/5 — Non functional app *2024-11-17, version 8.2.4* Someone recommend this app for, have been trialing it >Recharging was very difficult >When I eventually managed it couldn’t pick contacts from my phonebook >decided to manually input > the + sign doesn’t work, eventually did manual input, > keeps saying there is a problem with my network connection therefore could not make any call. >then I noticed my balance had gone blank. Tried to reboot, switch phone on and off, remove app and reinstall, logout and back in, nothing worked. Trusted to call customer care. Goes to voicemail and they haven’t returned any of my calls even though I keep calling them. > tried to contact them via whatsapp, could take up to a day before I get a response. Told to reboot my internet told them I had done all that. Now they have gone quiet even though my messages have been blue ticked. If I could give a zero rating I would have. ### 1/5 — Can’t top up. *2024-07-25, version 8.2.4* Resolved my issue promptly. ### 1/5 — Doesn’t work anymore *2024-07-03, version 8.2.4* This used to be my go to app but doesn’t work anymore. I can’t even top up and I can officially say I am parting ways with this app. ### 1/5 — Annoyed *2024-04-05, version 8.2.4* No good customer service, arrogant when asked about poor service. Would rather have your money than you get the service . Wanted my bank details to refund ?? Who gives bank details to a stranger ? ## Most praised reviews (10 highest-rated) ### 5/5 — Calls by Africa calls *2025-03-03, version 8.2.4* Very good coverage in Zimbabwe keep it up ### 5/5 — I am failing to get a code to create an account *2023-12-13* I am failing to get a code to crew an account ### 5/5 — Happy *2021-10-13, version 8.2.4* Love this app it’s the cheapest app thus far . The calls never end randomly . The support is available all the time and they are very helpful ! Glad my dad told me about it ! Xx ### 5/5 — Great connection *2021-05-13, version 8.2.4* Connection is good , the best app for Zimbabwe.Have been using this app for the last 2 years and this is the best app ever!!! ### 5/5 — Great *2016-07-31, version 8.1.15* Very nice concept ### 4/5 — Overall great app *2021-12-29, version 8.2.4* Found out about the app 2 yrs ago, only started using it 2 wks ago. Sound quality is amazing, good value for money and I love the never ending conversations with my granddad, not rushed and feel content we won’t get cut off. The app is easy and straightforward to top up when it work, currently been unable to top for the past 3 days. I have not been able to speak with my grandpa and I have a terrible airlock as a result 😔 Please guys sort it out. 😘 ### 3/5 — App not calling Zimbabwe *2025-07-20, version 8.2.4* I have been using this app for a number of years now and few months ago when I call Zimbabwe people cannot hear me but I can hear them, please fix this issue. ### 3/5 — Difficult to top up *2024-02-09, version 8.2.4* Cheaper than other options but difficult to top up credit ### 3/5 — Improve on app development *2023-07-22, version 8.2.4* It’s cheaper than other options. However, The app is not consistently working well. Currently struggling to by credit using PayPal or card. The network is dropping from time to time. ### 3/5 — App display failure *2021-03-16, version 8.2.4* Internet connection with the app is a problem sometimes both with WiFi and mobile data. The App prompts me to delete or remove the app and reinstall. Now I can not get the Africall app back on my phone display. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*