# Afterpay. Pay over time — user reviews > 284 indexed App Store user reviews of Afterpay. Pay over time by Afterpay, rated 4.89/5 from 435,670 ratings. - Source: https://appshunter.io/ios/app/afterpay-pay-over-time/id1230286588/reviews - App overview in markdown: https://appshunter.io/ios/app/afterpay-pay-over-time/id1230286588.md ## Newest reviews (17 of 284) ### 1/5 — Convoluted and issues galore *2026-08-15, version 1.142.0* Don’t expect help from a person. There ain’t no people at Afterpay. Paid for the plus service. Card declined several times. That extra will be canceled on Monday. Ai told me to remove card from wallet, now the app says it card find the card. That’s because you told me to delete it. Honestly in the history of ideas why is simplicity lost on these organisations. The instruction given to me by the helpful ai is the equivalent of the epic of Gilgamesh or the Trojan tales. It be great to speak to a human but alas they’ve all gone to greener fields. At its heart was a good idea but they stuffed it up and it’s not fit for purpose. A customer just wants the card to work, they don’t want to have to engage with code, ai, complicated process they want to have trust that when it is touched swiped added it works. Everytime. Is this too much to ask???? ### 1/5 — AVOID UPDATES... *2026-08-15, version 1.142.0* Latest update: App is very sluggish. Screen goes into sleep mode before I can scroll through next sale item. Given up! Will just use app to monitor my payments. Everything else is impossible. Previous: “Available to spend” is still cropped by the banner above (w/ the figure amount) ! Who’s ridiculous idea was to light colour the (bottom left and bottom right) keys on the keyboard ??? – it’s very hard to read the white characters !!! How dumb😡 There’s no continuity, nor consistency; “ not all features available on the Afterpay app are accessible on the Web Portal, and vice versa.” Are we still in XVIII century? App is now a lot slower/sluggish now😩😫🙄 *Your new fiddley layout makes me use the app less and less. Thank you. UPDATE: The new update is a let down; The “Available to Spend” is half cut w/ the banner (w/ my name) over the top, so I actually cannot read how much is available for me to spend ?! You don’t need such a deep overlay banner, just to say: “Hi Name”... Very disappointing mr. developer😫 OLDER: ‘My Orders’ are now impossible to find. This menu is now buried deep, under millions of sales advertising. It’s discussing, I cannot find how to make a payment!! One more reason to buy less and less... Thank goodness, there’s lots new competition 😉 ### 1/5 — Painful App *2026-08-14, version 1.142.0* Awful app, makes weekly payment budgeting horrendous. Used to get a notification now these gizzards removed that too! ### 2/5 — Won’t let me back in *2026-08-13, version 1.142.0* Haven’t been on my account for a while now went to log in and it keeps sending me back to complete my profile page as if I was creating a new account then keeps saying I have an account so I go back to log in and it sends me back to the same page every time and I can’t get in to my account but ### 1/5 — Overkill *2026-08-13, version 1.142.0* I have regularly used Afterpay for convenience, and I’ve always paid my balances off well before the payments were due. However, you’ve now charged me a $10 fee and given me only a couple of hours’ notice to make the payment. It’s not the $10 itself that bothers me so much as the principle of it. I’m really disappointed that, after being a regular customer who consistently pays ahead of schedule, I was given such short notice and then charged a fee for the convenience of using your platform. As a result, I’ve removed Afterpay from my wallet and from my family’s accounts so that we can no longer use it. I simply think this is unnecessarily greedy, particularly given the fees you already receive from retailers for providing your service. ### 1/5 — Amateurs making software *2026-08-13, version 1.142.0* Whose bright idea was it where email fields starting with digits \d+ are forced into phone numbers only should be stripped for their engineer title. Even mini/flash lite models are smarter than that. ### 1/5 — Afterpay’s Punishment *2026-08-10, version 1.141.0* Afterpay removed my no upfront payment feature. It’s because I forgot to pay little amount and literally paid next day morning. Also reduced my limit 700$ down. I want that feature back! Since long time I am using afterpay and it’s because only 1 day you can not do that to me. Or else I won’t use Afterpay again I promise. ### 1/5 — Disappointed customer service *2026-08-10, version 1.141.0* ⭐️ Very disappointed with Afterpay’s customer service I am extremely disappointed with Afterpay and the way my issue has been handled. There was fraudulent activity involving my payment card and my husband’s card, so we immediately contacted our bank and had the cards blocked to prevent any further unauthorised transactions. I have already emailed Afterpay and explained the situation. The bank is also aware of the issue, and this was done purely for security reasons. Unfortunately, despite informing Afterpay, my account/payment issue has still not been resolved. It has now been a couple of weeks, and I have received very little help or communication. Even my emails are not being properly responded to. I understand that security checks may take time, but I expected much better communication and support from Afterpay. I am simply asking Afterpay to properly review my situation and provide a solution. Very disappointing experience so far. ### 1/5 — Incompetent app *2026-08-09, version 1.141.0* Idiots that don’t allow for a name change when you create an account and autofill spelled it slightly differently. Then you try delete the account to start again and the system doesn’t update to know you have deleted the account and you need anew phone number and new email to try again ### 2/5 — Afterpay plus *2026-08-09, version 1.141.0* Since I’ve downloaded the new app, there is no Afterpay plus Any more so you can’t pay the fee they charge a month and when you get an email that you’ve missed that payment you tried to pay it through the email and that doesn’t go through just comes up with a blank screen ### 1/5 — Their emails read like phishing scams. Useless customer support, untrustworthy and dangerous *2026-08-07, version 1.141.0* Afterpay are contacting me claiming I’m owed a refund for an overpayment made to CollectionHouse. CollectionHouse are contacting me claiming I still owe more money. Meanwhile my Afterpay account in the app shows a $0 owed. Their emails ask for my personal details (including bank details in some emails). What an absolute disgrace from a widely known and used company. I’ve even been threatened with “further action” for not making payment to CollectionHouse when it is contradicting Afterpay. Disgraceful ### 1/5 — Bad Customer Service *2026-08-07, version 1.141.0* Ive been trying to get help for months now and all you said is you escalated my report but no one really gets back at me. ### 1/5 — Bring back weekly total *2026-08-06, version 1.141.0* I’ve reached out to AfterPay about the removal of the weekly due amounts being removed from the app (up until 2 weeks ago I was receiving an email reminder but that’s stopped too). I was told ‘just add up the total from the due date’. Why can’t AfterPay just put back this relevant information on the app? I’ll give you 5 stars when you do!!! ### 1/5 — Removed weekly amount owed *2026-08-05, version 1.141.0* Afterpay App update removed the total amount of how much you are due to pay weekly. After many years of using Afterpay this has made it completely impossible to budget for upcoming payments. Customer service never responds via Chat. Horrific response via email days later. Will be paying off and leaving the service ### 1/5 — Disgusting and faulty and filthy scam game *2026-08-04, version 1.141.0* It’s not Afterpay USA; in fact, it’s the Afterpay India service, which is a prime example of street vendors stealing money from customers and bullying them into paying the balance. Why? Because the customer finds out what a scam they are running and how much refund-related money has been stolen from them, stopping them from using the account and making communication methods ineffective—because they are not interested in listening or doing anything right. They fight to hide the facts and mislead people, dragging this story out. I’m not a fan of this kind of service scammer and refuse to give up, aiming to do my part and get the right thing done in this great country. Afterpay is a third-world service with the same ugly behaviour that repulses me deeply—carried out by a cheap, filthy, and corrupt customer support team. What terrible people, working under the guise of customer care. AFCA is just a pawn in this scam game, supporting the company in its bizarre service process. In a few years, we will see what has become of our society with these scams on the rise. That’s the core issue, and I am committed to doing my duty the right way. It’s a shame such service exists. Now the other gold digger is in the works to scare me away with the fact that they are all doing financial abuse to make the game better and make a disgusting mess in their customers' faces ### 4/5 — Bring back weekly total please!!! *2026-08-04, version 1.141.0* Love the Afterpay app but will be even better if they bring back the weekly totals so we don’t have to manually calculate all the transactions due in one day!!!! Please bring it back!!! ### 1/5 — Rip off App cant be cancelled *2026-08-03, version 1.141.0* Impossible to find a way to cancel this subscription. They charge you $9.99 a month whether you use it or not. ## Most critical reviews (10 lowest-rated) ### 1/5 — Kerrie Goff *2026-08-24, version 1.142.0* I CANNOT make contact as I do not remember my password. I am trying to change my card as the recorded card is non existent. I am overdue with my account and I cannot rectify the situation. ### 1/5 — Review *2026-08-23, version 1.137.0* My phone is to old to update the app😢 ### 1/5 — Update has removed key feature *2026-08-23, version 1.142.0* The August 26 update has removed the displayed total amount for next payment date, e.g ‘Aug 08 $200’. This makes it harder to budget / plan for the upcoming payment date. ### 1/5 — This app is an absolute dog’s breakfast… *2026-08-22, version 1.142.0* What happened to the total amount due in the next payment? Why remove that? I already know my full amount…I want to know at a glance what is due next. In the list of payments owing you really need to make it easier to see the due date. The due date is easy to see if it isn’t the next payment, but the payments that are due you can’t see the date unless you click into it. This really needs to be fixed to make it easier to know the date payments are due. Every update of this app - that you are forced to update to - gets worse and worse. No UX has been applied here. It’s clumsy, clunky, and a bit mess. It needs a streamlined review to make it usable at a basic level. TERRIBLE ### 1/5 — Over 10 years loyal customer why aren’t you listening to me? *2026-08-21, version 1.142.0* My bank accounts and cards were frozen because it was hacked by thieves! Afterpay are not helping keep adding excess fees and not calling back ### 1/5 — blocked access for not updating app *2026-08-21, version 1.137.0* I can’t update the app because I have an iphone 7. The app blocked my access until I update. What am I supposed to do? Cancel my subscription because you blocked me from accessing my account? How can I cancel my subscription when I can’t access my account? How is this legal? You’ll keep charging me for a service you blocked me from? And you won’t even let me cancel the service? I’m a loyal paying customer who has never missed a payment and you just blocked me from the app. Ok, thanks, nice knowing you. ### 1/5 — ID verification *2026-08-20, version 1.142.0* The app doesn’t work properly. I’ve tried to verify my ID with foreign passport but I can’t submit my documents. Every attempt doesn’t work. I tried to contact support help but also I don’t have answer about this. So sad ### 1/5 — Disappointed customer service *2026-08-20, version 1.142.0* ⭐️ Very disappointed with Afterpay’s customer service I am extremely disappointed with Afterpay and the way my issue has been handled. There was fraudulent activity involving my payment card and my husband’s card, so we immediately contacted our bank and had the cards blocked to prevent any further unauthorised transactions. I have already emailed Afterpay and explained the situation. The bank is also aware of the issue, and this was done purely for security reasons. Unfortunately, despite informing Afterpay, my account/payment issue has still not been resolved. It has now been a couple of weeks, and I have received very little help or communication. Even my emails are not being properly responded to. I understand that security checks may take time, but I expected much better communication and support from Afterpay. I am simply asking Afterpay to properly review my situation and provide a solution. Very disappointing experience so far. ### 1/5 — Bad support team *2026-08-19, version 1.142.0* I was really struggling with money, and forgot a few payments. Got told to pay them and they’d unfreeze my account. Paid all of them, then was told my account was locked and I won’t be able to use it ever again or make a new account. They also just took so long to get back to me, was not notified at all. I’d much rather just save up and get the product I’m after, then deal with these guys again. Was good for a while, but don’t think you guys are actually helping with people who are financially struggling. Never again. ### 1/5 — Scammers ! Very tricky *2026-08-16, version 1.142.0* To get the late payment they will go to any extreme even though you have a proper credit card added they will send a message your payment not processed , late payment alerts . And 0 rating for customer service , you don’t get any response from cx service. full scammer business. I am totally frustrated with After pay. ## Most praised reviews (10 highest-rated) ### 5/5 — What’s not to love about AP *2026-08-22, version 1.142.0* I love AfterPay and have been a longtime user, the only thing I would change if I could would be double the payment time as I’m on a pension and large purchases become difficult to budget m. If there was a box to tick for 6 or 8 payments that would make this an amazing app. Keep up the great work 🫶 Muk ### 5/5 — 💯 *2026-08-17, version 1.142.0* 💯 ### 5/5 — Selecting upcoming payments *2026-08-04, version 1.141.0* I wish i could choose the upcoming payments by selecting them easily. Please add this option to your app. Thank you ### 5/5 — Afterpay *2026-08-01, version 1.141.0* The best thing ### 5/5 — actually *2026-07-24, version 1.140.0* wrong people got my details Unfortunately. so i cant access any details pay my responsibility ### 5/5 — Bring back weekly totals please! *2026-07-22, version 1.140.0* Have loved the Afterpay app very easy to use but please back weekly totals - this helps budgeting for payments upcoming much easier!!! Only get fortnightly totals and have to now manually calculate weekly amounts owing! Thank you!! ### 5/5 — Very convenient *2026-07-15, version 1.140.0* I found afterpay to be much better than zip pay I switched a long time ago and have had no issues.its great to use for that sudden gifts or that item you need thanks afterpay for a great service ### 5/5 — Love afterpay - I rely on it and it’s saved us on some occasions *2026-07-14, version 1.140.0* Afterpay has its uses and has easily saved our hides sometimes when money tight or for grocery shops etc. especially when you at level of not paying anything upfront. I have never missed a payment and can choose my payment days. But it can also be a trap and a temptation. But unlike a credit card the payments will finish. Try to keep your repayments manageable and not lose track of spend. But I do wish there were more payment rewards for long time users who always pay on time etc. it would be nice to have a few more chances to push out payment dates. But the main thing I am not happy with is the app’s latest software update and this has prompted my review today. On the app’s payment page where you can see all your orders and what’s due, there used to be a total amount due on the next payment date (weekly for me) right on the front page so you could easily budget what was due next week. Now I get nothing. Its not there anymore. In the last two updates. It only gives the absolute total of all the orders and to pay what’s due in the next 15-22 days or something. I had always paid the total due next week payment in bulk to cover all due payments on my orders so it comes out in a bulk payment on your bank statement. Looks better that way! I looked for this weekly due total amount so I can budget. Now I have to do maths to add them all up individually and keep notes. It’s painful, annoying, and downright frustrating especially if you have more than 5 payments. Please bring back this total amount to be paid next due date on the payments page. I need it!! ### 5/5 — You made it worse *2026-07-02, version 1.139.1* Why did you remove the summary of what was due in 7-days. So useful for budgeting and choosing to pay early etc. now you have to go to each individual order. So dumb to improve’ things but make it worse. ### 5/5 — Please bring back the “up coming payment” display *2026-07-01, version 1.139.1* The latest update has removed the display of the upcoming payment amount. This was such a useful tool & removing it in the latest update is really disappointing for customers. Please PLEASE reinstate this feature --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*