# AGL — user reviews > 254 indexed App Store user reviews of AGL by AGL Energy Limited, rated 4.69/5 from 52,092 ratings. - Source: https://appshunter.io/ios/app/agl/id979410553/reviews - App overview in markdown: https://appshunter.io/ios/app/agl/id979410553.md - Rating breakdown: 5★ 82 · 4★ 8 · 3★ 3 · 2★ 0 · 1★ 4 ## What do users think of AGL? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Helpful for tracking usage - 💡 Useful for budgeting - 👍 Informative and insightful - 👍 Great app overall **Cons** - 🐛 Inaccurate data and billing information - 🐛 Slow or delayed data updates - 🐛 Confusing or misleading usage information - 🔒 Poor customer service and support - 🐛 App crashes and glitches **Commonly reported bugs** - Inability to log in or access account - Incorrect or missing usage data - Billing issues and discrepancies - App crashes and freezes - Unreliable performance and functionality **Most requested features** - Faster data updates and real-time usage tracking - Improved billing transparency and accuracy - Integration of gas and electricity accounts - More detailed usage analytics and insights - Ability to export data and usage history ## Newest reviews (15 of 254) ### 3/5 — AGL App *2026-08-03, version 9.1.0* I was told it was in real time: then I was told no. 30 min delay. Still get estimates over the weekend??? How if it is in real time. ### 1/5 — AGL app *2026-07-24, version 9.1.0* The usage metre is too delayed. Other retailer would update within a day, my neighbour who is also with AGL get usage the next day. Mine is very delayed, not really happy ### 1/5 — Overcharged Due to Estimated Meter Reading *2026-07-22, version 9.1.0* I received a very high gas bill that appears to be based on an estimated meter reading rather than an actual reading. My previous bills have been much lower, so this amount does not reflect my normal gas usage. I contacted AGL and lodged a formal complaint, but I have not received a response. Customers deserve accurate billing and timely communication when they raise concerns. I expect AGL to investigate my account, arrange an actual meter reading, correct the bill if necessary, and respond to my complaint as soon as possible. Until then, I am very disappointed with the service I have received. ### 3/5 — Misleading interface -ignore the red digits! *2026-07-19, version 9.1.0* The app forces you to enter a 5-digit number for gas meters, which is incredibly misleading if you have a newer EDMI meter. The meter has 4 black digits and 3 red digits. If you put in the 5 digits like the app prompts, you end up accidentally typing the red decimal numbers, which would make your bill astronomically high! The app needs to explicitly tell users to ignore the red numbers and pad the front with zeros (e.g., enter 00045 instead of including the red decimals). Please fix the UI instructions to prevent people from overpaying due to a simple layout error. ### 4/5 — Rod *2026-07-12, version 9.1.0* Great app. However getting use to the way prices work ### 4/5 — UI tweak *2026-07-12, version 9.1.0* if possible please allow me the option to manually type in my bday on the payment portal. the current method of entering birthday (scrolling wheel picker) is so frustrating. thank you ### 2/5 — Slow data upload *2026-07-11, version 9.1.0* Takes a long time for the usage and the tariff fees in to register on the app. I thought it would take a day or 2 max but it’s been a week and nothing of any value ### 1/5 — Data issues *2026-07-08, version 9.1.0* For a multi million dollar company you would think that would be able to fix a data issue effect a large majority of user ### 1/5 — Data rarely updates *2026-07-07, version 9.1.0* Data didn’t update. Went to the chat, the chat guy said nothing he can do, have to call agl. I asked why I have to call? Eventually he said he would log a call Then data updated. Then it stopped, 10 days with no data. 2 chats later, they reset my account. 2 days later I have data from my account. Then it stops working. No data for the 7 days in July now. Never had this problem with other companies. Every time I’ve opened the app since I signed it says there are issues - but no one seems to fix them. Seems like poor service or a poor app ### 3/5 — Anxiety attack *2026-07-04, version 9.1.0* The app is great for observing your expenses but it does open the doors to creating anxiety. ### 1/5 — No usage *2026-07-04, version 9.1.0* Never low cost ### 1/5 — The most confusing app ever!! *2026-07-02, version 9.1.0* Opted for a monthly bill and they add the previous amount bill or the estimated bills . I am with Agl for 5 months now, I did not get clear usage of my bill till date. And the app has so many bugs - 99% of the time send a meter read option doesn’t work. ### 4/5 — What are we doing? *2026-06-23* The app shows I generate a lot more power than I use. It shows that it costs a lot more to buy power than I can sell it for. It tells me that supply charges are way out of my control and that no matter how hard I try, batteries notwithstanding, I will never get in front! It also shows me that with Snowy2 direct and indirect costs coming down the road, along with other renewable costs, I and my descendants will pay a fortune in direct costs and tax to support this renewables frolic! And will we save the planet from climate change? Hell no! Good luck with this craziness! ### 1/5 — Useless for comparison *2026-06-23* There are so many ways using AGL has made dealing with our household electricity more difficult. It is government mandated that the bill shows if there is a cheaper rate but AGL ensures that you cannot easily make the switch. We are on a senior savers rate but you cannot even find this in the app or on the website apparently the rates have changed and the newer version is cheaper but there’s no way to change it yourself (just to change to more expensive rates) and AGL doesn’t just roll you over to the new version. Last time I tried t change it I was on the phone for over an hour and had all sorts of hassles because the account has to be in my husband’s name because he’s the pensioner (other companies can cope with the account being in the name of the person who does all the household organisation). ### 1/5 — Failed! No data display since 18 May 2026 now June 21 *2026-06-20, version 9.0.0* I have had no contact from AGL or problem resolution since I sent screenshots to ‘customer resolutions’ who agreed they had data from my meter and I had zero in the App since I had a Plan change 18 May. I have no Bluetooth connection to my meter since that date. ## Most critical reviews (10 lowest-rated) ### 1/5 — Untrustworthy supplier *2026-09-03* I set up a payment plan with a total amount of 1500 due in July half way through August my bill increased by 400 then 2 days later decreased by 800 and now has increased by 1100 in 2.5 weeks making a payment plan acceptance amount unaffordable. I live alone I run a fridge a washing machine and dryer watch tv for 3 hours twice a week and use the power supply to charge my phone and iPad. AGL disconnected without warning my electricity for 2 days and when it was reconnected the power blew my fridge up and I couldn’t turn on my safety switch in the power box. I had to pay for a new fridge which stopped me making a payment installment which is definitely not what I needed, AGL didn’t offer to reimburse me, I’m furious I had to pay to replace an appliance over a disconnection I wasn’t warned of through a bill or person coming to my house it was shut off at the office. The lady I spoke to from accounts inversions in 15 minutes could not answer me about the 800 drop in 2 days to the 1100 increase in 2.5 weeks just kept referring back to previous months bills. Now I’m told my plan was changed in July and she wanted to offer me a cheap one yet in October last year I was on the cheapest plan they could offer. I didn’t ask for a plan change and I can’t get any answers regarding the massive bill changes 3 times in 6 weeks … Very very disgusted I receive 800 per fortnight live alone and have nothing in my house bar the simple necessities and pay the same amount in 3 months as my mother who runs a 7 bedroom house. If I don’t pay what they have decided to tell me I owe or which amount is correct I face a disconnection ### 1/5 — Terrible App *2026-08-21, version 9.2.0* Keeps crashing takes long time to sign in after multiple attempts finally gets to mobile code verification after entering correct received code opens up blue page saying system errors, like seriously big company like AGL can surely makes easy to navigate account login I need to check & pay by energy bills soon but can't access account! What a joke ! ### 1/5 — Savings *2026-08-21, version 9.2.0* No longer shows savings from solar system and battery. Used to. Fail. ### 1/5 — Meter Read Scam *2026-08-19, version 9.2.0* AGL meter reads are incorrect and never matches with my solar inverter reads ### 1/5 — Useless *2026-08-13, version 9.2.0* The timeline only says 2 business days to process data but it never shows info on consumption even after 4 days ### 1/5 — Internet plan payment nonsense *2026-07-31, version 9.1.0* Extremely inconvenient after recent changes to Energy Telco. Does not support bank account debiting so forced to use a card ### 1/5 — Bad very bad *2026-07-30, version 9.1.0* . ### 1/5 — App doesn’t seem to be updating? *2026-07-28, version 9.1.0* The app estimate for electricity hasn’t updated in about a month? No update as yet. ### 1/5 — App is broken *2026-07-25, version 9.1.0* I can’t communicate to anyone through app help line called (chat with us) and when I try to communicate over the phone people are confused. My bill is $411 I’m the only person who using the electricity it’s sounds so unfair. Seems like they don’t read meter just guess it! So many fishy things with AGL and communication system is broken! ### 1/5 — App barely functional *2026-07-24, version 9.1.0* I’m not sure why there are so many 5 star reviews. Perhaps an older version of the app actually worked… The current app just acts as an interface within which you can open a browser, and have to sign in anyway. The mobile authentification works about 10% of the time, and it spams you with codes until it decides you’ve tried too many times to sign in and blocks you for a few minutes. Speaking to a person to resolve this is nigh on impossible ## Most praised reviews (10 highest-rated) ### 5/5 — Reporting of usage *2026-08-31, version 9.2.0* Detailed breakdown day by day ### 5/5 — Very useful app *2026-07-13, version 9.1.0* Very helpful in keeping usage under control. ### 5/5 — Great app *2026-07-12, version 9.1.0* Hourly tracking of electricity is a great functionality upliftment ### 5/5 — RESTORED! After Zero App data display from 18 May 2026 to June 30. *2026-06-30, version 9.0.0* The App is so good when working I consider it essential and don’t use solar system supplier App data at all. BUT! I had no info from AGL or problem resolution since I sent screenshots to ‘customer resolutions’ who agreed they had data from my meter and I had zero in the App since I had a Plan change 18 May. . ### 5/5 — Real time usage *2026-06-26, version 9.0.0* Love that I can see what we use everyday. ### 5/5 — AGL. APP *2026-06-08, version 8.39.1* this app is designed extremely easy to obtain information on my gas and electricity. ### 5/5 — Exorbitant *2026-05-18, version 8.38.1* Very costly electricity ### 5/5 — User Friendly *2026-05-12, version 8.38.1* Your app and billing system is if not the best it’s one of the very best I have seen. Very easy to navigate no time wasted in getting any information you need and a very clear design. Good hmm no excellent especially at my old age. Cris ### 5/5 — Easy to use *2026-04-08, version 8.36.0* Great informative app ### 5/5 — Layout is exceptional. Don’t change anything!! *2026-04-08, version 8.36.0* So well laid out, from day to day usage, monthly usage, and seeing previous bills/quarters all at once. Don’t change a thing, it’s fantastic. Best energy app I’ve seen yet. Thanks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*