# AGS Collector — user reviews > 89 indexed App Store user reviews of AGS Collector by Wooter LLC, rated 3.19/5 from 96 ratings. - Source: https://appshunter.io/ios/app/ags-collector/id1568569989/reviews - App overview in markdown: https://appshunter.io/ios/app/ags-collector/id1568569989.md - Rating breakdown: 5★ 43 · 4★ 4 · 3★ 7 · 2★ 8 · 1★ 30 ## What do users think of AGS Collector? Overall sentiment: mixed **Pros** - 🚀 Fast turnaround time for grading - 👍 User-friendly and intuitive interface - 💡 Innovative instant grading feature concept - 🤖 AI-powered objective grading without human bias - 💰 Competitive pricing compared to competitors - 📱 Convenient mobile app for submissions - 🎨 Aesthetically pleasing slab design - 📊 Detailed grade breakdowns and transparency - 🔄 Easy card submission process - 👥 Helpful and friendly customer service (when available) **Cons** - 🐛 Instant grading feature frequently broken or unavailable - 🐛 Border detection errors, especially on iPhone - 🐛 Login authentication issues across platforms - 🐛 Inconsistent and inaccurate instant grade results - 😞 Poor customer service responsiveness - ⏱️ Long delays in displaying graded card images - ❌ Limited to Pokémon cards for instant grading - 🔌 App crashes and freezes - 📸 Photo upload limitations (camera only, no library) - ⚠️ Lost shipments without proper follow-up support **Commonly reported bugs** - Instant grading returns 'defect' error message - Border detection fails consistently on iPhone devices - Login credentials work on website but not in app - Password reset doesn't resolve login issues - App freezes during photo processing - Token error during instant grade processing - Generated card images not displaying after grading - Inconsistent instant grade results from same card - App crashes on startup - Front of card grades but back border detection fails **Most requested features** - Support for sports cards and other trading card games - Allow uploading images from photo library for instant grading - Extend instant grading to non-Pokémon cards - Improved lighting guidance and tutorial for instant grading - Multiple photo submission for better accuracy - Dark mode option - Better error messages and troubleshooting guidance ## Newest reviews (11 of 89) ### 2/5 — Instant Grades Feature Broken *2025-06-02, version 6.4* I think the app works great however, the one I find most useful doesn’t work. Instant grade feature doesn’t work. Always getting an unknown error: ‘defect’. Use to work, now it’s rendered useless. ### 2/5 — Error Defect *2025-03-01, version 6.2* Tried uploading an instant grade and keeps failing with the error, defect. this bug needs to be fix immediately. ### 2/5 — Bad business *2025-01-24* I sent 4 cards out to be graded they was graded and then got sent out and got lost I talk to the ups and they sent over paperwork for claim then I was told to get updates from AGS on it was there was a few time we talked about it and got updates by then they just stop answering my messages and phones calls ### 2/5 — Concept is cool. Execution is lacking. *2024-11-19* The grading process is fairly smooth but expect hiccups with the ad ons you pay for such as the 3d height map. It’s been over a month since my cards were graded and I still can’t even see the basic pictures. When I try to speak with the service department they just tell me it will get fixed but never does. It’s a shame too because their slabs are very aesthetically pleasing and seem high quality. But overall the process is not the best especially if you have higher end cards. I’m not sure that I trust them after the few experience I have had all being subpar. ### 3/5 — Not that bad *2024-10-20, version 5.6* It only bases the grade off of centering so not to bad ### 3/5 — Good for Orders Bad Insta-Grade *2024-10-10* The app is good for placing orders. While it obviously is designed for a simple in home quick grade, and no where near a real grade, the insta-grade is of no use whatsoever. I completely crumpled a card and took it in many different lighting situations with very clear pictures that easily showed a destroyed card and it got anywhere from a 9.0 - 7.5 mentioning nothing about heavy damage. As of right now, the insta-grading service is for fun and will most likely not provide any accurate numbers in the slightest. In my opinion, the scanning program should ask for 3 clear photos of the front and 3 clear photos of the back, in different lighting, and analyze all of them. ### 2/5 — Good Idea *2024-09-27* The actual grading aspect of AGS is great… but if you have a problem good luck fixing it. I got one card graded half a year ago and I still can’t see the grade on the app/website, even though I have the card and it’s grade. Not to mention, I have sent countless emails asking to fix it, among other emails for other things, and the most I ever got for 1 email was “I’ll take a look at it” with nothing else afterwards. I would give this app a much better review if they can fix this, as the prices and the idea is super cool. ### 4/5 — Love the concept! *2024-06-16* This is a really cool and innovative idea, and I think these folks are ahead of the curve for sure. I plan to check utilize their actual grading services in the near future. I think the concept of this app as a pre grading tool is really cool as well, however I’m not sure it works well. I will have to try experimenting with it a bit more, but I used a card I knew was a low grade (I can visually see the print lines it’s awful) and it got a 9.5 from the app. So there’s definitely something going on, whether it’s with the app or the lighting for my image I’m not sure. Would love some developer input here!! Overall I give this app a 4 stars cause it’s fun and easy to use, and the concept is really cool. **Developer response:** Thanks for the feedback! Glad to hear you enjoyed using our app. We temporarily paused instant grading, which caused some glitches and inaccuracies. But we've made significant updates since then. Give it another try and let us know how it goes! ### 2/5 — Hello *2024-04-18* Great idea but maybe state Pokémon cards only can be pre graded. ### 4/5 — Something’s up… *2023-07-24* I love using AGS instant grading and use it all the time until recently. When I attempt to grade and snap my photos it begins processing then giving a token error every single time. I’ll up it back to 5 stars when this error is fixed on my end, I believe it has something to do with the latest update so I’ll try back later. ### 3/5 — Alright *2023-06-21, version 4.9* Please allow using images from photo library for instant grading. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2026-05-20, version 6.8* Very bad, the first try on automatic grading gives me an error. Tried multiple other cards and just errors out everytime ### 1/5 — Horrible pop search *2026-05-04* Why is searching for a card so difficult on your app? Why is there no search feature to just type in either the card name or ags card number? In population report nothing is organized. It’s all random. If you are going to make it difficult at least put things in either alphabetical order and numerical card # order? Going to live feed just blanks out. Trying to use the search feature, as soon as you start typing the screen goes white with the + icon in the lower right corner. It will stay that way unless the app is closed and reopened. But as soon as you start typing again, white screen. ### 1/5 — Can’t sign in *2024-08-28, version 5.6* App on both my iPhone and my android phone won’t let me sign in. I thought the app would be more convenient but it’s not if I can’t log in so I’ll just stick to the website ### 1/5 — Garbage *2024-04-02, version 5.5* This is worthless even if this garbage hocus pocus has the potential to work. You can only instant grade a dumb pokemon card. Like how worthless… wooter llc is a scam 90%. There seems to be legit effort but there is a failure on every other account of this company if you do your research. Don't give them your money, it will go to gambling instead of a good company. ### 1/5 — Not working anymore *2024-02-06* I was using the AGS app for instant grading while learning how to grade myself, however, the last few months that I’ve tried to use the “Instant Grade” feature just for curiosity (I’m now a professional grader) all grades come up 1-1.5 ok cards that are easily 7 or higher. It seems as though the app hasn’t been updated consistently and that the camera function has bugs behind it causing it to misread all scans. I used to recommend this app to my friends for pre-grading their cards before submitting but in good conscience can no longer do that with the state of the app. I will raise my rating if/when these issues are resolved as I am a fan of AGS but until then, definitely hold off. **Developer response:** Hey! Glad to hear you're a fan of AGS! Just wanted you to know we temporarily paused instant grading, which caused some glitches and inaccuracies. But we've made significant updates since then. Please give us another try and let us know how it goes. ### 1/5 — Not impressed *2023-11-23, version 5.4* Assisted by Carlos I submitted 150 cards to be graded after several inquiries about the progress of the cards after 3 1/2 months and broken promises from Carlos they have a long way to go to meet their commitments 150 cards and little respect won't be back stay clear of Carlos ### 1/5 — Horrible idea for instant grading *2023-10-28, version 5.3* Can not read cards for instant grading always gives you a error message regardless of being front of card or back of card absolutely awful and misleading information with no tutorial to even give guidance and customer support was absolutely zero help in trying to give advice on how to work the instant grading system👎👎👎👎 ### 1/5 — App is garbage *2023-09-12* Im not able to login to the app. I reset my password thinking I forgot it but was still not able to login. Went to the site used the same password and I was able to login to my account. What is the point of having an app if you can’t login to your account. ### 1/5 — Instant grade on iphone unusable *2023-06-18, version 4.9* Number one complaint about this app is iphone failures in instant grading. Border detection failing. For probably close to a year. And latest releases include “more marketing content”?!?! ### 1/5 — Too hard to grade *2023-06-10, version 4.9* When i scan the app says that theirs an error. ive done all the derections right but it still says theirs an error ## Most praised reviews (10 highest-rated) ### 5/5 — Surprised *2026-03-26* Really clean and functional app. It was easy to build my submission, calculate total price, and even pay later after the submission was received! ### 5/5 — What A Girl Wants *2025-12-23* What a girl needs! Everything you love about keeping your cards in pristine condition is within this grading company. App runs smoothly and I have zero complaints! ### 5/5 — 🟣 *2024-10-17, version 5.6* Love ittt works great ### 5/5 — Overview *2024-10-16* I recently started using this app, and it's been a great experience so far. the interface is user-friendly and easy to navigate. it has all the features i need, and everything works smoothly without any bugs. i highly recommend it for anyone looking for a reliable and efficient tool! **Developer response:** Glad you like! ### 5/5 — For what I need *2024-10-16, version 5.6* As the titles says, works for what I need it for, cool feature seeing the grades for the possibility and just keep the updates coming. ### 5/5 — AGS *2024-10-16, version 5.6* Best app for card reporting and for card wallet ### 5/5 — very easy and modern grading app! *2024-10-11, version 5.6* the instant grading feature on the app is very cool, the app design is very sleek and easy to navigate. the grading service features nearly every kind of trading cards and sports cards. very impressive app, deserves 6 stars if i could give it that much. ### 5/5 — Great App - Instant Grading is so cool!! *2024-05-07* Allowing people to just take a photo of their cards and get a grade instantly has got to be one of the most revolutionary things done in the card collecting industry. But coming from AGS I’m really not surprised. They continue to change the game and push things forward. Besides instant grading, I like that I can create submissions for RoboGrading directly on the app, and see my card and grade breakdown right there in one place. Its just so full of features and so easy to use. Highly recommend this app to any serious card collectors!! You will be amazed. **Developer response:** So awesome thankyou for that wonderful review! Hope this app continues to impress ~ ### 5/5 — this is what grading should be *2024-05-04, version 5.5* the future of grading is here! ### 5/5 — Ags and John you are the best *2024-01-26* Use the AGS app. You get your cards graded by a machine so there is no person inspecting your cards it’s done by a machine that fairly grades. Also John from AGS was super helpful with all my orders and it’s a very cool dude. Thank you AGS for grading my Pokémon cards you guys will take over PSA I know it!!!!! **Developer response:** So happy to hear you loved your slabbed Pokemon cards! Yes John is amazing I'm glad he could help you. Thank YOU for using our services and your feedback ~ have a great day! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*