# Agua Caliente — user reviews > 32 indexed App Store user reviews of Agua Caliente by Agua Caliente Band of Cahuilla Indians, rated 4.80/5 from 890 ratings. - Source: https://appshunter.io/ios/app/agua-caliente/id354078926/reviews - App overview in markdown: https://appshunter.io/ios/app/agua-caliente/id354078926.md - Rating breakdown: 5★ 807 · 4★ 43 · 3★ 18 · 2★ 5 · 1★ 17 ## What do users think of Agua Caliente? Overall sentiment: positive **Pros** - 😊 Excellent casino atmosphere and cleanliness - 🎰 Great selection of slots and gaming options - 👍 Outstanding customer service and friendly staff - 🏨 Beautiful hotel rooms and spacious accommodations - 🍽️ High-quality food and dining options - 📱 User-friendly and informative mobile app - 🎁 Generous loyalty rewards and promotional offers - 🏆 Best casino in Southern California region - 🚭 Non-smoking environment (when maintained) - 🎵 Great entertainment and music venues **Cons** - 🚬 Smoking allowed throughout entire casino - 🐛 App crashes and force closes frequently - 🔐 PIN access issues and password reset problems - 📵 App won't open or register properly - 🔄 Cardless connect feature doesn't work reliably - 📧 Message viewing functionality broken - 🗂️ Limited restaurant and shopping options - ⚠️ App locks IP address after failed login attempts - 🎮 Slot machine display issues **Commonly reported bugs** - App crashes when opening messages or claiming offers - App won't open or closes immediately upon launch - Registration fails with error messages - IP address temporarily locked after login failures - Cardless connect feature non-functional - App doesn't save user information - Device sign-in conflicts and authentication errors - Slot machine display malfunction - Message envelope shows only partial text **Most requested features** - Designated smoking areas instead of casino-wide smoking - More restaurant variety and menu updates - High-end shopping options - Better app navigation and streamlining - Improved cardless payment functionality - PIN reset capability online - Better message notification system ## Newest reviews (11 of 32) ### 5/5 — Best Casino in Palm Desert/Palm Springs By Far!!! *2024-09-18, version 5.0.0* Agua Caliente Rancho Mirage is the best and nicest casino/hotel in Palm Springs/Palm Desert. The hotel rooms are amazing. The steakhouse is 10/10. But the best thing about gambling at Agua Caliente is that they own 3 casinos in Palm Springs. They also send out very generous offers for comped rooms, free play, resort credits and special tournaments every month. ### 5/5 — Best place to go for a good time *2024-09-10, version 5.0.0* The best atmosphere for a great time I recommend my friends to go here it’s a lot better the other casino ### 5/5 — My stay September 5 *2024-09-06, version 5.0.0* Had a wonderful time. Won a cruise. had the nicest girl help me. Diane was awesome. She went out of her way to make sure I knew how to play the machine. Fix another one I was on . While she one of the other girls stopped. Said she didn’t know the problem and walked off. It’s all about the attitude. Thank you, Agua Caliente for another great time. Going to the comedy show tonight. ### 5/5 — Er *2024-09-03, version 5.0.0* Everyone is so nice and friendly, the bartenders know how to make a good bloody Mary. Everyone has a smile. ### 5/5 — Great app *2024-09-01, version 5.0.0* This is great app, you can see your points you have and what amount they give you weekly. I love staying at hotel, they have great food, they have Posole soup with pork meat and it delicious and various different foods to eat. ### 5/5 — Fantastic Resort *2024-08-20, version 5.0.0* Agua Caliente in Rancho Mirage is a 4 STAR destination that you will return to as much as possible!! Great food, entertainment, and the cleanest property that I have visited!! The rooms here are beautiful and very spacious. The hospitality is never ending!! ### 5/5 — App is useless if you don’t know your PIN *2022-12-08, version 4.0.11* I downloaded the app so that I can track my rewards only to find out that you need a PIN to access any info. The app asks for DOB and drivers license info, but still not enough without the PIN. There also seems to be no way to reset PIN online, so this app is pretty much useless until the next time I travel to the casino. Pretty lame. ### 5/5 — Agua Caliente *2020-12-30, version 4.0.6* The best casino in the whole valley ### 5/5 — Nice Casino *2019-11-05, version 4.0.2* Nice clean casino beautiful sports bar! ### 5/5 — App Owner *2015-08-07, version 1.4* I love Spa Resort! Very Laid Back Atmosphere And Kind Associates. I like the day's most when I'm winning! Great App too! I recommend it!! ### 5/5 — Updates fixed the crashes. *2010-11-06, version 0* I use the slot game to kill time - I wish I was winning real money! ## Most critical reviews (10 lowest-rated) ### 1/5 — Play Agua on line *2022-02-09, version 4.0.10* Don’t waste your money , like the casino it does not even let you play and enjoy. Not like your winning money. Expensive and no play. Greedy Greedy Greedy ### 1/5 — Fun casino crap app *2020-08-02, version 4.0.4* Never saves information, always crashes. ### 1/5 — Agua app opens but won’t let me register *2019-10-06, version 4.0* After numerous attempts, phone calls, etc. the app temporarily locked my IP address... i was told on the phone by the players club to wait a bit and try again. A day later i tried... same message... locked temporarily... frustrated. ### 1/5 — Doesn't work *2010-02-23, version 0* App won't open - just closes right away - anxiosly awaiting a fix! Love agua caliente casino! ### 2/5 — No t working *2024-08-20, version 5.0.0* It isn’t working saying I am signed in by a different device I have only signed in with the same device ### 2/5 — Response could not be serialized, input data was nil or zero length. *2024-06-10, version 4.0.12* Got this app for the ability to not have to use your plastic card at the machines, but trying to set it up, I get this message above every time. ### 3/5 — It’s got potential *2020-08-02, version 4.0.4* This app has some potential. The ability to log in to your ace club portal is great and with some work will be even better. The cardless connect is an awesome idea but has never worked and I have talked to a lot of people who say the same. Navigation through the app is just ok and could be streamlined to make it better. All in all though it’s better than most casino apps, and at least they even have one! ### 3/5 — Good app but very faulty *2019-10-19, version 4.0.1* Been having trouble for days now trying to open my messages within the app. When I click the envelope, each message is peaked by a couple words. When I click on a message to read all of it and claim my offers or freeplay, the app force closes. Very frustrating. ### 3/5 — Slot machine is messed up *2014-11-03, version 1.4* The slot machine display is messed up. Please fix! ### 4/5 — Smoking *2024-11-10, version 5.0.0* I hate the smoking. I don’t know why you started it again. All the other casinos have spaces for smoking rather than a whole casino of smoking. Every time I go, I come home smelling like smoke. ## Most praised reviews (10 highest-rated) ### 5/5 — Great casino to play slots ! *2025-11-21, version 7.1.0* Good times , Great food , Wonderful selection of Slots ! ### 5/5 — NUMBER ON CASINO *2025-09-29, version 5.0.1* Best casino in Southern California ! ### 5/5 — Great service *2025-07-22, version 5.0.1* I stayed there this past weekend and absolutely love the service. Everything was great no complaints. Love the rooms will be back 1000 percent. ### 5/5 — Love ! *2025-05-05, version 5.0.0* Best casino ever !! Everyone working is amazing and helpful at the tables when we play !!!! Coming here for the rest of my life ### 5/5 — Enjoyable *2025-05-02, version 5.0.0* We like Agua Caliente in Cathedral City. It’s not too crowded! It’s clean, and there’s no smoking! YAY! ### 5/5 — Best casinos and app *2025-01-22, version 5.0.0* Easy to use fun to play best gaming environment, all your favorite slots ### 5/5 — Looks of perks. *2024-12-17, version 5.0.0* Great locations, great food and music as well. ### 5/5 — Dr. Gordon Jiroux, hc *2024-11-22, version 5.0.0* I don’t like that they brought back smoking throughout the entire casino. For frequent visitors like me and my wife there should be some more restaurant choices and additions added to the menus from time to time More shopping options would be nice Maybe a few high end stores ### 5/5 — Great time *2024-11-02, version 5.0.0* Loved it clean great time ### 5/5 — 10/10 Recommend *2024-09-27, version 5.0.0* I absolutely love the app! It’s informative, easy to navigate and makes life much easier! It is the perfect amount if information and it looks beautiful! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*