# ahm OSHC — user reviews > 28 indexed App Store user reviews of ahm OSHC by Medibank Private Limited. - Source: https://appshunter.io/ios/app/ahm-oshc/id1456559825/reviews - App overview in markdown: https://appshunter.io/ios/app/ahm-oshc/id1456559825.md ## Newest reviews (10 of 28) ### 1/5 — Doesn’t make any sense *2022-12-26* I’m able to login via browser but whenever I try to use app they keep saying something is wrong please contact us. **Developer response:** Hi Nagin and I am sorry to read that you are unable to log in via the app. Please send us an email to oshc@ahm.com.au with your details and we can assist further. Thanks, -Ane ### 1/5 — Bad insurance for a student *2021-12-10* Apart from squeezing money of students this insurer does no good for the students, I travelled 45 minutes across Brisbane city to find an AHM approved pathology, utter waste of money **Developer response:** Hi Tony, Thanks for submitting your review. Please send us an email with your details at oshc@ahm.com.au so that we can get more details in relation to your visit and assist you with any questions you may have. We look forward to hearing from you soon. Thanks, Anna ### 1/5 — App blocked *2021-03-16* I’ve been trying to open the app after filling out all my details and it’s just impossible. **Developer response:** Hi YVORJ, I'm sorry you haven't been able to fill out your details on the app. Please send us an email at oshc@ahm.com.au so we can investigate this for you. - Joshua ### 1/5 — Crash when openning *2021-01-18, version 2.0.0* Can not even open the app and login. Always crashes ### 1/5 — App isn’t working *2020-12-20* I am trying to open but it’s shuts automatically. I tried many times even I tried uninstall and install again but isn’t working. **Developer response:** Hi there, I'm so sorry the app just shuts automatically. Please send us an email at oshc@ahm.com.au so we can further investigate the issue you're having. - Mary ### 1/5 — Couldn't find my institute *2020-08-13* My institute isn't listed there . Couldn't able to activate my account nor through app neither on website. **Developer response:** Hi there, I’m sorry you haven’t been able to activate your account. We would really like to get this sorted for you, please give us a call on 134 148 between the hours of 8am – 8pm Monday to Friday or email us at oshc@ahm.com.au Kindly, Jade. ### 1/5 — Membership number *2019-07-06* I’m trying to use the app but it shows that my membership number couldn’t be found. I have already checked the number a lot of times, it’s the same number that you guys have sent me from email. **Developer response:** Hi Felipe, I am really sorry to read of the issues you have experienced in accessing the App. If you can kindly get in touch with us, we would really like to get this sorted for you. We can be reached on 134 148 between the hours of 8:30am – 6:30pm Monday to Friday or via email at oshc@ahm.com.au Thanks, Dave ### 1/5 — No working *2019-06-06* My membership number and password are not recognised. Is the same that I am using in the online portal! It should be very useful but it must be fixed **Developer response:** Thank you for your feedback. When you log in to the app on the home screen is a link to click – ‘Forgot your password’ that will then ask you to enter your email address and get a reset password email sent to you. If that doesn’t work then I would suggest getting them to contact us directly on 134 148 Monday to Friday 8.30am to 6.30pm AEST or alternatively email us on oshc@ahm.com.au. Thanks, James ### 1/5 — Not found *2019-06-06* When I search with my oshc ahm membership number its saying membership details not found and even I searched with my student number which gave me the same result. Iam very unsatisfied. **Developer response:** Thank you for your feedback. When you log in to the app on the home screen is a link to click – ‘Forgot your password’ that will then ask you to enter your email address and get a reset password email sent to you. If that doesn’t work then I would suggest getting them to contact us directly on 134 148 Monday to Friday 8.30am to 6.30pm AEST or alternatively email us on oshc@ahm.com.au. Thanks, James ### 1/5 — Didn’t find *2019-06-06, version 1.0.0* This app didn’t find my member no. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst health insurance *2026-06-30, version 2.8* I have supplied my receipt and date everything but they are not accepting claim. ### 1/5 — Do not buy this insurance *2026-01-15* I don’t know if writing here helps. Even after sending them emails, giving them calls. They said they have noted down the details as per receipt. But guess what? They will send the same email stating that receipt doesn’t have enough details. What a fraud insurance. **Developer response:** Hi Arbinistry. I am really sorry to hear about your experience. That is definitely not what we aim for. Our friendly team is here to help, just head over to our contact page here: https://www.medibank.com.au/contact-us/ Warm regards, Robin & the Medibank Team. ### 1/5 — Please update *2025-03-22, version 2.7.1* In the Member Benefits menu, how do I scroll back? Not much benefit though ### 1/5 — Try to use online doctor *2024-12-02* Online doctor the system told me 30 mins wait up time, and waited for nothing **Developer response:** Hi Kyle, thanks for reaching out regarding your experience with the online doctor. Please reach out to oshc@ahm.com.au for further assistance regarding this one. Thanks, Grace ### 1/5 — Digital card *2024-11-22* It’s so annoying how we can’t add the digital card to our Apple wallet. It’s not accepted if it’s just displayed on the app. And not to talk about how much of a hassle it is to order a new physical card. People have complained before and they still haven’t fixed it —— Edit: I don’t have a Medibank account. I have an overseas student health cover card and I’m trying to add that to my Apple wallet. I’ve ordered an ahm card and it’s been over two weeks but it still hasn’t arrived. That literally means I’m stuck waiting and can’t get any healthcare unless I make a claim which is ridiculous **Developer response:** Hi there, thank you for reaching out for your experience. I'm sorry to hear that you're having some trouble with the claiming process when it comes to the membership card and having it in your Apple wallet. Please reach out to oshc@ahm.com.au for further assistance. Thanks, Grace ### 1/5 — Digital card *2024-11-03* It’s so annoying how we can’t add the digital card to our Apple wallet. It’s not accepted if it’s just displayed on the app. And not to talk about how much of a hassle it is to order a new physical card. People have complained before and they still haven’t fixed it **Developer response:** Hello. Thank you for your review. I am sorry to hear about your experience. To set up a digital card: 1. Log into your My Medibank app 2. On the home page, click “Digital card” 3. Follow the prompts until your digital card shows on screen 4. You can start using your digital card right away. If you still want a physical card, you can order it online on My Medibank. Please refer to the below steps: Website: Head to https://members.medibank.com.au/ and log in using your Medibank account. Access ‘Me’ on the top menu, scroll down to the ‘Need a new card?’ section and click on ‘Order a new card’. Select either ‘Additional card request’ or ‘Lost, stolen or replacement’. App: Log into the Medibank app, tap ‘Covers’ on the bottom menu, select ‘Health insurance’, scroll down and tap on the ‘Need a membership card?’ option. Then, select either ‘Additional card request’ or ‘Lost, stolen or replacement’. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/ Kind regards Robin. ### 1/5 — Avoid *2024-11-01, version 2.5* Please avoid this doggy insurance, they are not good, avoid by all means, instead go to Bupa. Ahm are would frustrate you. ### 1/5 — Don’t waste your time and your money in this insurance business! *2024-09-11* I want to express my complete dissatisfaction with AHM. After months of trying to get my OSHC cancellation and refund processed, I still haven’t received any response or solution. Their customer service is terrible, and they clearly have no interest in helping their customers. This insurance is a complete waste of time and money. I do not recommend them at all. **Developer response:** Hello. I'm really sorry to read of your experience with us. Can you please send us an email at oshc@ahm.com.au so we can assist you further. Thanks! - Cath ### 1/5 — The app doesn’t work *2024-01-22* I don't know what's the point of having the app to see the doctor Online if we never can actually see them. The app always shows that "you are the first in the queue and you will see the doctor in at least 30 minutes, but they never show up. **Developer response:** Hello, Thank you for sharing your concern with us. We apologise for any inconvenience you have experienced while using our app. Please reach out to mobile.feedback@medibank.com.au and we would be happy to assist you further. Regards, Dan ### 1/5 — Cannot log on *2023-01-23* App is disabled since December (writing this on January 23th) and won't allow me to log on, notification shows Head up! Hmm... Something's not right. Check your details... Changing password and reinstalling didn't help **Developer response:** Hi there, I am sorry to read that you are unable to log in via the app. Could you please send us an email to oshc@ahm.com.au with your details and we can assist further. - Jess ## Most praised reviews (8 highest-rated) ### 5/5 — Best health insurance *2025-08-06* One of the best health insurance thank you so much for helping in my difficult times **Developer response:** Hi vikash245262625, thank you very much for your review. We are so happy to be there and support you during such times. Take care! - Callum ### 5/5 — Good app *2025-06-13* For me as an international student it has been very useful, easy to make complaints, contact hospitals, and even contact a doctor. **Developer response:** Hi Gabriela, Thanks for the lovely feedback! We’re so glad the app’s been helpful for you — especially with contacting doctors and hospitals. Wishing you all the best with your studies and stay in Australia! -Ane ### 5/5 — Very Great App Experience *2023-05-18* While im not sure why theres a number of people who have problems with the App, it has been smooth sailing for me. Most probably the reason why the star rating gets affected is because if there isn’t any problem then people wouldn’t leave a review. Moreover, thank you ahmOSHC, I havent tried the services I’ve paid for tho, hopefully theres no problem, but so far in terms of app usage its been all good. Thank you! **Developer response:** Hi Kevin, thank you very much for your kind feedback! We are glad to read you're finding the app smooth to use. - Jess ### 5/5 — Best health insurance app *2020-07-04, version 1.1.0* I love this app. They provide really good services. ### 5/5 — Much better than other apps! *2019-09-09* Thank you ahmOSHC **Developer response:** Hi there, Thanks for submitting your lovely review, we appreciate it. If there is anything we can assist with, please don't hesitate to let us know. Thanks, Anna ### 2/5 — Digital Membership Card *2024-01-21, version 2.3* How about enabling users to conveniently add the Digital Membership Card to their Apple Wallet, instead of just displaying it within the app? ### 2/5 — Not working *2021-08-22* Updated the app not long ago and now I can’t even open it anymore🤨 **Developer response:** Hi Annie, I'm sorry to hear you're having difficulty with our app. Please send us an email at oshc@ahm.com.au so we can investigate this for you. - Cath ### 2/5 — Crash problem *2020-12-17* Hi, when ever i open the app it crash and close I don’t know what happening. I download it agian but same problem going on. Help me to sort out this problem. **Developer response:** Hi, Thanks for letting us know of the issue you're having. Please reach out to us via email at oshc@ahm.com.au so we can further investigate the issue. - Mary --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*