# AI Product Video - VideoMagic — user reviews > 23 indexed App Store user reviews of AI Product Video by BIVEX, rated 4.40/5 from 159 ratings. - Source: https://appshunter.io/ios/app/ai-product-video-videomagic/id6749684336/reviews - App overview in markdown: https://appshunter.io/ios/app/ai-product-video-videomagic/id6749684336.md - Rating breakdown: 5★ 126 · 4★ 11 · 3★ 2 · 2★ 2 · 1★ 18 ## Newest reviews (8 of 23) ### 1/5 — Not even worth a download! *2026-01-11* I have never taken the time to write a bad review until now. Such a waist of time. To even do ANYTHING you have to pay under dollars to buy credits. Subscription, yes ok makes sense! I will pay for a subscription but to pay for credits too?? I can hire someone to make me videos for the same price and have a bunch! No hate just needs to be more convenient! ### 1/5 — Absolutely horrible *2026-01-09* Could give 0 stars. I wanted a free trial, but it subscribed me and charges me. So I cancelled it right away then went to request a refund on Apple but they won't refund!!! ### 1/5 — Money *2026-01-05* Why does it cost money ### 1/5 — App does not work. *2026-01-01* The app does not work. It won’t create the videos…it just says the video is processing then disappears, and takes your credits. Would not recommend this app. ### 1/5 — App doesn’t work *2025-12-30* Typical steals ur identity and doesn’t work. ### 1/5 — Ripped me off *2025-12-29* No good , upgraded to pro , used my credits and the last video never arrived in completed folder after processing for a while ### 1/5 — Misleading *2025-12-28* Don’t waste your time downloading this app. Says free 3 day trial but you can’t use any of the effects without buying credits. If I can’t test the app you want me to purchase it for the year? ### 1/5 — Don’t bother *2025-12-08* Massive waste of time and money grab. Bad generations using out dated broken models. Charge $12 a week PLUS you have to pay for “credits to continue generating after only one generation. Oh yeah… credits start at $39 lol … ## Most critical reviews (10 lowest-rated) ### 1/5 — Why would you not answer emails? *2026-05-04* I contacted the app directly and haven’t received a response. I would expect more reliable communication and customer support from an app available on Apple. **Developer response:** You were right to expect a reply. We missed the mark here. Please email info@bivex.com with the address you used and your device details so we can find your earlier message and help properly. ### 1/5 — RIEN NE FONCTIONNE. *2026-03-29* Attention j’ai pris l’abonnement semaine et j’ai voulu générer une vidéo mais rien ne fonctionne. Pour en être sûr d’ailleurs je l’ai même fait 3 fois ! Et 3 fois erreur vidéos. Application pas du tout au point mais à du potentiel si elle fonctionne.. **Developer response:** Vous avez raison. Une video qui echoue trois fois de suite, ce n'est pas normal. Ecrivez-nous a info@bivex.com avec votre modele d'iPhone et votre version iOS, on va verifier ce qui bloque. ### 1/5 — No crea videos, estafa *2026-03-18* No crea videos, estafa **Developer response:** Thanks for calling this out. We want to fix the rough part you hit. Drop us a line at info@bivex.com if you need help. ### 1/5 — Don’t work *2026-02-16* Can’t see your designs, super glitchy and no customer service to help unfortunately **Developer response:** The missing designs and glitches are not acceptable. Please email info@bivex.com with your device model, iOS version, and the design you tried so we can look into it. ### 1/5 — Won’t work properly *2026-02-09* Some designs are good if you are willing to spend money but you can’t even see your designs, there is no button for it, they only have buttons to buy stuff ### 1/5 — Arnaque *2026-02-05* J’ai payé et je n’arrive pas à faire aucune vidéo . **Developer response:** Cette erreur ne devrait pas bloquer la création de vidéo. Les achats et remboursements App Store passent par Apple Support. Pour le problème vidéo, écrivez-nous à info@bivex.com et on regardera. ### 1/5 — Useless *2026-01-20* Do not waste your money. Absolutely useless. ### 1/5 — سيء *2026-01-20* بطيء جداً جداً ### 1/5 — Do Not Download *2026-01-16* I wish I read the reviews before downloading it and subscribing! Useless, you pay a subscription but still you cannot do anything unless you pay more for in-app credits. Unsubscribed! ### 1/5 — Don’t bother *2026-01-13* You have to pay for the app alone, once you have the app you have to pay extortionate to get credits just to make the videos, even after already paying for the app! ## Most praised reviews (5 highest-rated) ### 5/5 — Rip off! *2025-12-15* I tried purchasing credits and never received them! ### 4/5 — Limited and not inclusive *2026-02-27* I was excited to use the app for my jewelry business, but once I purchased it, i see it’s limited. There’s only one woman of color to choose from as a model, plus the app uses credits to use the features even after I paid for one year which is misleading. Lastly, it keeps adding other jewelry to my videos that aren’t my designs and cutting off my products which in some which obviously defeats the purpose. I want a refund and would not recommend this app to anyone at this point. **Developer response:** Grazie per la segnalazione. Fatturazione e rimborsi su App Store passano da Apple Support. ### 2/5 — Missing poses *2026-03-04* I’m in the jewelry biz and there’s not one model with a pose to show a bracelet. Major error if you’re trying to get new jewelry purchases. **Developer response:** Sorry about that. Thanks for flagging this. The team knows about the issue and we're checking it. Drop us a line at info@bivex.com if you need help. ### 2/5 — Jewelry Images Lose Original Shape *2026-02-02* I wanted to use this app for jewelry, but uploaded images lose their original shape and details. The results look very different from the real product, which is disappointing and not suitable for professional use. ### 2/5 — Could be better *2026-01-26* For the price you pay, the video quality could be better, there is definitely room for improvement. One thing I think is absolutely a rip off is that if you accidentally press “create” without uploading the correct photo, it still generates a video using a default image and you lose your credits. Also, it seems you cannot delete the videos you created from your collection. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*