# AI Skin Scanner: Mole Tracker — user reviews > 21 indexed App Store user reviews of AI Skin Scanner by CLOUD COMP. TECH, rated 4.20/5 from 238 ratings. - Source: https://appshunter.io/ios/app/ai-skin-scanner-mole-tracker/id6744693172/reviews - App overview in markdown: https://appshunter.io/ios/app/ai-skin-scanner-mole-tracker/id6744693172.md - Rating breakdown: 5★ 180 · 4★ 12 · 3★ 3 · 2★ 5 · 1★ 38 ## Newest reviews (8 of 21) ### 1/5 — Nothing happens *2026-01-11* No trial, just pay and hope. Well, the only thing I was able access was the info button. Which ended at a screen that says I’ve hit my limit and need to pay more money to take scans. **Developer response:** Thank you for your feedback and sorry for your frustration. The app currently offers one scan per user as a trial, after which further scans require payment. If you were unable to access your free trial scan, please contact us through the app (More → Support) so we can assist you and make sure you get the full experience. Thank you for bringing this to our attention. ### 1/5 — Dont put your information on it *2026-01-05* Its a scam, they scammed me ! **Developer response:** We’re sorry you feel this way. Please note that all payments are securely processed by the App Store, and we do not have direct access to your information or the ability to charge you ourselves. If you have any specific concerns about your account or a payment, please contact us through the app (More → Support) so we can look into it and assist you. Thank you for your feedback. ### 1/5 — Unreliable! Do Not Use! *2025-12-28* This app says my mole was a benign nevus. It was a malignant melanoma. Please don’t use this app for mole detection. **Developer response:** Thank you for your feedback and for sharing your experience. We’re very sorry to hear about your situation. Our app provides only general information and is not a substitute for medical advice or a professional diagnosis. We always recommend consulting a qualified healthcare provider for any concerns about your health or skin. Your safety is very important to us, and we appreciate you raising this issue. ### 1/5 — Scam - do not purchase *2025-11-25* Does not work at all. It says tap to scan, but when I tap it doesn’t do anything. They literally stole my money. **Developer response:** We’re sorry to hear about your experience. Please contact us through the app so we can resolve the issue for you. Thank you for bringing this to our attention! ### 1/5 — Refund? *2025-11-23* I opened the app and tried to scan, I tapped as directed and nothing happened. This is utterly worthless. I would like a refund. I had it maybe ten minutes! **Developer response:** We’re sorry to hear about your experience. Please contact us through the app, and we’ll do our best to help resolve the problem or assist you with a refund. Thank you for letting us know! ### 1/5 — Not great *2025-11-15* Tells you what it thinks but no details about it **Developer response:** Thank you for your feedback. We appreciate your input and are always looking for ways to improve the app. If you have specific suggestions on what details you’d like to see, please let us know through the app. Your comments help us make the app better for everyone! ### 1/5 — Not accurate *2025-09-22* Took multiple pics over 4 days. Each time app said hemangioma. It was a purpura. What good is this app if it gives wrong info? **Developer response:** Sorry for the experience. Our AI analysis is guidance only and not a medical diagnosis—please consult a clinician for confirmation. Vascular lesions (e.g., hemangioma vs. purpura) can look similar, and results are sensitive to lighting/focus. ### 1/5 — Good luck trying to cancel *2025-09-22* They know how to provide a link on their app … it was easy to sign up for a weekly subscription … but there’s no link to cancel … typical … **Developer response:** Sorry for the confusion. App Store subscriptions are canceled in iPhone Settings, not inside apps: Settings > [Your Name] > Subscriptions > select our app > Cancel. Deleting the app doesn’t cancel; please cancel at least 24 hours before renewal. If you need help, contact us in‑app (Settings > Contact Us) and we’ll guide you. ## Most critical reviews (10 lowest-rated) ### 1/5 — SCAM!!!! *2026-04-25* Don’t purchase this App!! I paid the $7.99 for a one time scan in March 2026. They have since charged my bank account $14.99 (NOT for a subscription) and then 6 more separate $7.99 charges, the most recent being at 6:00 am this morning. I’ve already filed a complaint with the bank to reverse the previous charges and now they are still charging my card so I am forced to cancel my card and get a new one. This App is a scam!!! ### 1/5 — Unpredictable *2026-04-08* AI gives random responses, without buying the subscription you can’t see full functionality (truly full) ### 1/5 — Scam *2026-03-29* They charged me for something I didn’t order. Then say system won’t let them credit my card. Stay away from these crooks. ### 1/5 — Doesn’t give enough time to do skin *2026-02-24* Very poor abilities to scan **Developer response:** We’re sorry for the trouble. Please contact us directly through the app so we can assist you and help resolve the issue. ### 1/5 — Scam!!! Buyer Beware!!!!! *2026-02-08* Paid 7.99 for an app that doesn’t work! The app is supposed to “scan” but the camera doesn’t actually scan. It’s a black screen. And, yes, my phone settings allow for camera access. I sent the company an email asking for a refund and so far all I have received from them is asking for screenshots. I sent those. The follow up email asked for a video. I sent that. I’m not sure what else they want to show that their app does NOT work! I even reported it to the Apple App Store and was directed to contact the company. So far nothing but the runaround for 7 dollars and 99 cents!!! **Developer response:** We’re sorry for the inconvenience and frustration. We request screenshots and videos when we can’t reproduce a bug on our side - this helps us identify the issue. We hope your problem has been resolved, and we apologize again for the experience. If you still need help, please contact us directly through the app and we’ll do our best to assist you. ### 1/5 — Took my money, asked for more *2026-01-28* Won’t take a picture **Developer response:** Thank you for your feedback. This issue has been resolved - please try again with the latest version of the app. If you continue to experience any problems, contact us through the app (More → Support) and we’ll be happy to assist you further. ### 1/5 — Doesnt work *2026-01-25* Not working. No errors nothing… **Developer response:** We’re sorry you’re experiencing issues with the app. Please make sure you have the latest version installed and a stable internet connection. If the problem persists and you’re not seeing any error messages, please contact us through the app (More → Support) so we can help troubleshoot and resolve the issue for you. Thank you for your feedback. ### 1/5 — Ai skin scanner *2026-01-12* Waste of money, the same picture gave me 3 different diagnosis’s **Developer response:** Thank you for your feedback and for sharing your experience. We’re sorry for any confusion or disappointment. AI-based scans can sometimes provide different results due to lighting, image quality, or angle. We recommend taking photos in good lighting and at the same angle for consistency. If you have concerns or need further assistance, please contact us through the app (More → Support) - we’re here to help! ### 1/5 — Very wrong *2026-01-12* Made several assumptions about the picture that were wrong. No option to describe the mole ie raised/flat. **Developer response:** Thank you for your feedback. We appreciate you sharing your experience, and we understand your concerns. The app currently provides automatic analysis based on the photo, but options for describing moles (such as raised or flat) are already in active development and will be available in the app soon. If you have any further questions or suggestions, please let us know. ### 1/5 — Does not work *2026-01-12* Makes your pay for subscription and per photo scan and does not work **Developer response:** We’re sorry to hear about your experience. Please make sure you’re using the latest version of the app and have a stable internet connection. If you continue to have issues, please contact us through the app (More → Support) so we can investigate and help resolve the problem. Thank you for your feedback. ## Most praised reviews (3 highest-rated) ### 5/5 — Really good app *2026-01-04* ⭐️⭐️⭐️⭐️⭐️ **Developer response:** Thank you so much for your 5-star review! We’re thrilled you’re enjoying the app! ### 5/5 — Looks good *2025-12-10* It works. Not only funny but important **Developer response:** Thank you so much for your positive review! We’re glad to hear the app works well for you and that you find it both fun and useful! ### 3/5 — Photos are not in focus nor are they clear *2025-10-07* The app is fantastic. My only complaint is the picture taking portion of the app. There is only one adjustment and that is to go in or out or closer or further. No matter what the pics are blurry and out of focus. My camera takes great pics everywhere else but this app **Developer response:** Thanks for the kind words - and sorry about the blurry shots. We’ve improved autofocus/sharpness in the latest update; please update and try again. If it’s still soft, contact us in‑app (Settings > Contact Us). We’ll help. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*