# AIA Health Australia — user reviews > 35 indexed App Store user reviews of AIA Health Australia by AIA Australia, rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/aia-health-australia/id1608359754/reviews - App overview in markdown: https://appshunter.io/ios/app/aia-health-australia/id1608359754.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (12 of 35) ### 1/5 — This app is a joke *2026-07-06* Tried amending my bank account detail however it won’t let me due to special characters that I didn’t put but a default feature of this app. App is very slow and clunky ### 1/5 — Can’t login *2026-07-02* Haven’t been able to login since they updated to a new app, and they’ve removed the online version so there’s currently no way to access or use any of their services. ### 1/5 — App doesn’t work *2026-06-29* Won’t log in. Contacted AIA, who told me the issue was known and had been fixed. That was days ago and it still doesn’t work! ### 1/5 — Can’t log on *2026-06-29* Terrible! Can’t log on the web, says to use the app, and can’t log on the app. Going to change health insurance now. ### 1/5 — I can’t log into the app *2026-06-27* I’ve tried to login during more than a week but it won’t let me do it. I tried downloading again but it doesn’t work ### 1/5 — Bring back the old!! *2026-06-26* Useless I have tried numerous times over past days to renew app. I keep getting stuck at various points during set up. Email part of set up works; phone set up works sporadically. I ALWAYS have a frozen page at set up user code finger &/ Face ID. IT needs to fix issues with app. I’m sure I’m not the only person to have issue ### 1/5 — Can’t Register Can’t Login *2026-05-15* Unable to register on app and also unable to login on app. Had to do it all on the web. ### 1/5 — Bug- ovhc- login *2026-04-10* I have OVHC policy with AIA, i can login to ovhc.aia online with my credentials but on the mobile app it’s shows wrong credentials. Can’t login with the right credentials ### 1/5 — Just dont *2026-01-23* App is So confusing and so is the company. No after-sales support. Spent an hour waiting on calls are normal. Avoid this company ### 1/5 — Ridiculous *2026-01-16* Why don’t you have a digital card on your app? I had to request a physical card as you haven’t sent me one. All health insurance have digital cards, if there is one attached to my online account I can’t find it ### 1/5 — Missing Digital card? *2025-07-11* What’s the point of this app? Doesn’t let you access the digital card and you can do everything else through the web app… ### 1/5 — Limited usefulness *2024-12-03* Needs a digital card, doesn’t have the level of detail needed in your cover (codes etc), no way to contact them directly etc ## Most critical reviews (10 lowest-rated) ### 1/5 — Paying for insurance I can barely use *2026-08-20* One of the most frustrating health insurance experiences I’ve had. I regularly can’t log in to the app, and even my actual physical card isn’t accepted or available at many providers, which makes things even more inconvenient. When I pay out of pocket, finding where to simply upload an invoice and make a claim is unnecessarily difficult. To make matters worse, AIA has separate apps for Health and Vitality, yet neither provides a simple, reliable experience when you actually need to use your insurance. For something we pay for every month, making a basic claim should not feel like solving a puzzle. Great insurance isn’t about rewards and marketing—it’s about being there when customers actually need to use it. At this point, I’m seriously looking forward to switching back to my previous insurer, HCF, which was a much better and smoother experience compared to this. AIA seriously needs to fix its apps and simplify the claiming process. ### 1/5 — No log in…No support *2026-08-18* This app does not work, I can’t even log in as it just comes back to a home log in screen. Have deleted reloaded, sent emails to try and get some assistance all to no avail. Very poor . ### 1/5 — Not a good app *2026-08-16* There are significant lags between when a claim is processed and when it shows up on the app, it has been over a month and mine has not updated. The app is neither intuitive nor is it easy to use. ### 1/5 — Terrible *2026-08-15* Like other reviews said can’t log in with the correct details ,therefor can’t even make a claim because the web version is not available anymore . Will be quitting AIA ### 1/5 — Terrible *2026-07-31* The app doesn’t even let you login! And online portal has been retired. How are we meant to claim?! Wow.. who tested this.. currently on hold on the phone with long wait time expected.. ### 1/5 — Can’t login *2026-07-28* Can’t login in at all and then can’t login on the website either. ### 1/5 — Really frustrating *2026-07-25* This app so so annoying to use. Currently I can’t even login. Add email address and it just keeps looping back to the start screen. Not sure how I am supposed to claim when the app doesn’t work. ### 1/5 — App doesn’t work *2026-07-15* Terrible. Don’t even bother. It’s doesn’t work! ### 1/5 — New app doesn’t work *2026-07-14* Have tried logging in numerous times on the upgraded app with a code sent to my email and another to my phone and I keep getting a session error message and back to the login screen. It was so much simpler when you could use a password. Why do these app developers keep making things more complicated. The codes don’t prefill on iPhone so you have to jump between the email app and the messages app. Passwords are far more secure and easier to use. This app is now useless! ### 1/5 — 90% of the time it doesn’t work or let me login *2026-07-13* Randomly it will work and is quite easy to use but when I need it most, it never works and doesn’t let me log in. ## Most praised reviews (10 highest-rated) ### 5/5 — Quick claims and clear tracking! *2026-08-25* Extras claims get processed super fast. The app is clean, easy to navigate, and tracking your claim status is completely transparent. 5 stars! ### 5/5 — Great experience and easy claim process *2026-08-18* Excellent app! Very user friendly to submit claim quickly and provide access to policy details ### 5/5 — Best App *2026-08-18* This new App launched made my life easy when dealing with my claims and checking on my policy details. It is flawless and very responsive. ### 5/5 — Great app *2026-08-13* So much easier logging in with my fingerprint rather than trying to remember a password. I used the digital card which worked brilliantly as I forgot my physical card (which I now no longer need). It’s a very easy app to use. Well done AIA ### 5/5 — Smooth and Sleek! *2026-08-13* Great new look and noticeably better performance. Well done! ### 5/5 — Simple and easy *2026-07-14* Simple and easy to use ### 5/5 — Well designed *2024-02-16* I love it when I find an app that’s been well designed and easy to use. Such a simple and easy to use interface. Great job! ### 4/5 — Pretty helpful *2026-08-19* App looks very clean and does what I need. I hate it when other providers force you to call support to do basic things but the new app lets me manage my policy myself ### 2/5 — No digital card to use *2026-01-09* Pls add digital card so I don’t have to bring my card all the time. ### 2/5 — Digital Card *2024-06-23* The app is fine but you need a digital card --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*