# AIA Vitality - New Zealand — user reviews > 95 indexed App Store user reviews of AIA Vitality by AIA Group, rated 4.50/5 from 13 ratings. - Source: https://appshunter.io/ios/app/aia-vitality-new-zealand/id1665026678/reviews - App overview in markdown: https://appshunter.io/ios/app/aia-vitality-new-zealand/id1665026678.md - Rating breakdown: 5★ 11 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 1 ## What do users think of AIA Vitality? Overall sentiment: negative **Pros** - 🚀 Fast and easy - 👍 Motivation - 👍 Interesting - 👍 Easy to use - 👍 Good questions - 👍 Easy instructions - 👍 Useful **Cons** - 🐛 Sync not accurate - 🐛 Slow to load/update - 🐛 Crashes/not opening - 🐛 Login/password issues - 🐛 Unreliable data sync - 🐛 Clunky navigation - 🐛 Frustrating experience - 🐛 Lacking features - 🐛 Inconsistent performance **Commonly reported bugs** - Inability to log in - Frequent log-outs - Inaccurate points tracking - Sync issues with Apple Health/Watch **Most requested features** - More point options for activities - Better data visualization - Customization options - Improved sync with third-party apps ## Newest reviews (11 of 95) ### 2/5 — A bit like an app from 2005 *2026-02-12, version 1.0.18* Not intuitive to use or navigate. Having to open your health app first to get the data across is a bit clunky and annoying (and not something you need to do on any other app). Randomly it is difficult to log on - decides it doesn’t like your user name or password or something. Could be a good app but a long way from it at the moment ### 2/5 — Always show something wrong *2025-10-26, version 1.0.13* Can’t log in , always show something wrong, then when I try change the password , the app is locked🥲🥲🥲 ### 3/5 — App is ok but still need to print of physical medical form *2025-10-20, version 1.0.13* What’s the point of going digital when you still need to print off a health check and screening form and need a physical doctor/nurse signature. You should be able to enter those details online instead of having to print off a physical form and then attach a photo of it. Highly unlikely that for a dentist appt or when I go to get yearly flu vaccinations that I have a printed form handy! ### 2/5 — Smart watch issues *2025-09-30, version 1.0.13* I’m nearing the end of a 2 year run. Overall the experience is ok, but I’ve lost count of the number of times it didn’t account for my daily steps. Sporadically, it would also miss other activities as well. Emails to alert them of these omissions would take forever to be answered. I’d drop this app in a heartbeat only for the fact that I’m getting a slight discount on my insurance premiums. Looks good, good intentions but it hugely lacks solid connection issues with smart watches. ### 4/5 — Shift worker *2025-09-09, version 1.0.11* I work shift work so some of the sleeping questions hard to answer I really hard to even the times out ### 2/5 — Utterly frustrating *2025-08-26, version 1.0.11* This is app is SO slow! Pages take minutes to load. Strava doesn’t sync automatically, unlike Apple health. When you do manually sync it, at times the points don’t reflect until the next day. It’s just so frustrating, considering it’s a paid addition to our health insurance, you’d think we could get it half decent app… ### 2/5 — Always stops updating activity *2025-08-14, version 1.0.10* Good app in concept, wish it would sync properly. I have a new series Apple Watch so don’t understand the problem. Frustrating. ### 3/5 — Review *2025-08-10, version 1.0.10* Good ### 4/5 — Sync not accurate *2025-07-06, version 1.0.8* Takes a long time to get points right. ### 2/5 — Activity record missing *2025-06-11, version 1.0.7* I have several times activity records not showing in this app, while they are in the Apple Health data, recorded by my Apple Watch. I reached out to the service teams and provided the evidence, they are quite nice and helped me add the record and points back. But it is still frustrating that the exercise activity sometimes is not reflected in the app due to whatever the reason. ### 2/5 — App not opening *2025-04-16, version 1.0.3* The Vitality app wont open and only shows the logo when opening. I’ve tried restarting my phone and re-downloading the app but still no success. ## Most critical reviews (10 lowest-rated) ### 1/5 — not able to re-sync with Apple Health *2025-12-31, version 1.0.15* It just spin spin …. Spin for ever :( ### 1/5 — Always shows “Something went wrong, please try again” *2025-12-06, version 1.0.15* Can someone please fix this problem, very annoying when entering this app now. If problem cannot been resolved maybe just used the old version. And Face ID login to this app always shows fail but I am using the same face to unlock my phone lolz. ### 1/5 — Unable to log in *2025-11-29, version 1.0.14* I am unable to log in even using the login and password that I always use and it just says unable to log in, not incorrect log in details ### 1/5 — Delaying all the time *2025-10-12, version 1.0.13* Not recommended ### 1/5 — App updates issues *2025-08-06, version 1.0.10* Latest iOS update It takes ages to load or fails to load and has much missing info, then getting error messages, I starting to question if it worth having also with the limited things one can get points for, should be allowed for points to be accumulated over whole week, eg if ya did up to 5499 steps in one day (u get no points) and 7000 on another day (25 points) but if ya did that on 1 day that’s 50 points, should be based on a week as we have a weekly total to achieve these points, ### 1/5 — Absolute garbage *2025-07-24, version 1.0.9* Won’t sync with Garmin app despite multiple attempts. Also can’t log on to website at all, tried multiple browsers. Absolute waste of money to be honest ### 1/5 — App will not open *2025-04-30, version 1.0.5* When I click on the app nothing happens. It is stuck on the app home screen. Have deleted and reinstalled and still does not progress past app Home Screen ### 1/5 — Can’t open app on weekends for 3 consecutive weeks *2025-04-26, version 1.0.4* Can’t open app on weekends for 3 consecutive weeks ### 1/5 — Literally the worst app experience *2025-04-14, version 1.0.3* Syncing always has problem. Now it keeps staying at the entry picture without letting me going into the app ### 1/5 — Unable to access app *2025-04-12, version 1.0.3* Stuck at AIA Vitality logo… stop working… very mindfully discouraging app… ## Most praised reviews (10 highest-rated) ### 5/5 — Motivation *2026-03-04, version 1.0.18* It helps me to get motivated 😍 ### 5/5 — Fast and easy *2026-01-22, version 1.0.16* This app is very easy to use ### 5/5 — Answering questions *2025-08-22, version 1.0.11* Interesting ### 5/5 — Unable to load Sleep data from Apple Health App *2025-08-19, version 1.0.11* Can’t earn points from the sleeps in the Apple Health App, even though the sleep length is over 7 hours. ### 5/5 — Frieda *2025-08-19, version 1.0.10* Very useful! ### 5/5 — Health Check *2025-07-10, version 1.0.8* On my lab test my HbA1c measured 37 which is below the reference range of <42. Therefore I should have scored in the healthy range for AIA Health Check. Your explanation came back with a measure of 5.8..?? Or something? Also my cholesterol/HDL is very much in the healthy range at 2.9 (<4.5 recommended). So I should achieve full points for this health measure as well. If you want to email or phone me to explain if I am reading it wrong. I can always redo those blood tests before November. ### 5/5 — Good *2025-06-16, version 1.0.7* Easy to use ### 5/5 — Health and fitness *2025-06-01, version 1.0.7* Easy to do and to take stock of where you are in your wellness journey ### 5/5 — B *2025-04-16, version 1.0.3* Cannot log in downloaded the app and that’s as far as I can get won’t send me a confirmation email ### 5/5 — Reminder Skin Check *2025-03-03, version 1.0.1* This was a really good way of getting us to check. What would be good too are pictures of what to look for and what not to nit get checked out. Understand there could be implications but don’t be too specific generalise, this will be helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*