# AIB Authenticator — user reviews > 28 indexed App Store user reviews of AIB Authenticator by Allied Irish Banks, p.l.c., rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/aib-authenticator/id1574723973/reviews - App overview in markdown: https://appshunter.io/ios/app/aib-authenticator/id1574723973.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (17 of 28) ### 1/5 — Can’t add card, so useless! *2022-08-17, version 1.7.3* Managed after ages to register, confirm all my phone numbers & email addresses, only for it no to progress when I type my card number in to register it. The whole function of the app is to link to a credit card to authenticate transactions! ### 1/5 — Absolute Crap *2022-07-06, version 1.7.3* Doesn’t work, tried calling AIB to set it up to use online and got no where after hours. Whoever hired these jokers to build this app including the tech team who build it should just give up on life. Joke of a country and joke of a bank. ### 1/5 — Dreadful bank, dreadful app *2022-07-04, version 1.7.3* Terrible user experience and when I bought a new phone took weeks to get transfer across when other banks were automatic. Stay away! ### 1/5 — Utterly crap *2022-06-01, version 1.6.5* Doesn’t work and clueless tech and customer support that takes literally 2 months to reach ### 1/5 — Horrific *2022-04-21, version 1.6.5* Horrifyingly bad. Please sort this out, it’s beyond a disgrace. ### 1/5 — Mark *2022-04-17, version 1.6.5* Wasted two long sessions over two days sorting this app. Got a new phone and it no longer works, so now I’ve had to reset and wait 24 hours for it to update. Come on AIB your customers deserve better than this ### 1/5 — Useless rubbish *2022-04-03, version 1.6.5* Absolutely pathetic. Why release an app when it so clearly just doesn’t work? Each time I enter the 6 digit code to confirm my details it automatically refreshes and just sends me another 6 digit number. And the cycle repeats. Sort it out ffs, it’s a joke. ### 1/5 — I’m now seriously considering changing banks *2022-03-16, version 1.6.1* Dreadful app to set up, don’t know how this app is going to work if someone in office is to pay bills via card now. Currently looking into Santander. ### 1/5 — Cannot even register *2022-03-15, version 1.6.1* The accept button on registration is disabled… there is no check box to reflect that I have read the terms and agree to them. AIB really need to switch to OTP code via sms whilst they redevelop this application. Start afresh…. ### 1/5 — It simply doesn’t work… *2022-02-26, version 1.4.0* This app does not work. I have wasted hours of my time trying to use this app. 1 star because 0 is not an option. ### 1/5 — Doesn’t work *2022-02-17, version 1.4.0* Can’t get it to work and as a consequence no online purchases. Pathetic. An absolute waste of time and energy. Difficult to understand how the developers allowed the app to be deployed and how they’re still in a job. ### 1/5 — Does not work *2022-02-04, version 1.4.0* Spent hours trying to get this to work. Total waste of time. Cannot do online shopping. Dreadful ### 1/5 — Terrible App *2021-12-31, version 1.4.0* AIB need to seriously up their tech game…it’s like a basic Nokia compared to other banks. ### 1/5 — A complete hinderance to business *2021-12-02, version 1.4.0* Wasted hours on calls and trying to complete transactions. This App should have been tested fully before deploying. It demonstrates the incompetence of the tech team they used to develop this. We should be reimbursed for our time lost due to their lack of ability ### 1/5 — Is it working yet? *2021-10-19, version 1.3.2* Before & after update, app crashes after login. ### 1/5 — Get ready to go on hold for hours *2021-09-29, version 1.2.0* Who knows if and how it works? It doesn’t allow a card to be registered with it without calling their help line. They even posted a letter apologizing fir the frustration this causes! Typically poor AIB tool. ### 1/5 — Nonsense *2021-09-02, version 1.2.0* This app does not work,?? I installed it twice and spent 2 hours on the phone and still when I enter my card numbers it comes up OPPS something went wrong call the below number, I will not be wasting any more of my time on the phone to a brain dead phone operator or a useless app ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App *2026-01-07, version 2.0.0* Just so many flaws with this whole system. Logging in is a nightmare and I’ve already spent ages waiting in online queue’s with no answers to why it’s not working!! ### 1/5 — Shocking *2025-10-19, version 2.0.0* Insane that a company like AIB have built an app that is central to access all banking facilities yet the application does not work. Entirely blocked out of my account for days. ### 1/5 — App Failing After Update *2025-09-09, version 2.0.0* Updated app and now authentication doesn’t work. AIB really need to improve their technology- way behind other banks. ### 1/5 — Wow, you actually have made it worse. *2025-07-31, version 2.0.0* Kind of incredible but after all this time and with just one update to 2.0 you managed to not only fix it but make it worse. That’s some feat. Why I’ve moved to Pleo and Revolut for day to day business banking. It doesn’t need to be this bad! It’s 2025!! ### 1/5 — Doesn’t work *2023-04-20, version 1.8.0* Can’t make purchases online . Sort your app out!!! ### 1/5 — Terrible app *2023-01-19, version 1.8.0* Doesn’t work. Way too much security. In the process of moving to revolut business now as I can’t use the Authenticator app as it’s too complicated. I shouldn’t have to confirm every single business travsaction ### 1/5 — Enough is enough *2022-10-22, version 1.7.4* This app, just like much of AIB’s Business Banking online, is utterly amateurish and poorly implemented. I have changed to a new iPhone, and installed Authenticator, which needs registered to the new phone, but when I input the code sent by sms, it keeps coming up “Oops.. something went wrong”. No link or phone number for Support, and impossible to find by website. This after numerous issues setting it up on the previous phone, and the recurring annoyance of having to input your password for every single online card transaction. So enough is enough - our business will now be moving to another care provider. ### 1/5 — Terrible *2022-10-16, version 1.7.4* Can’t add my card. Sort this out ### 1/5 — Awful *2022-10-04, version 1.7.4* Have to try and use this crap app as have an account with AIB ### 1/5 — Allied Incompetent Banking App *2022-09-07, version 1.7.4* Downloaded 6 times and still doesn’t recognise my email address or password. Absolutely hopeless bank and call centre staff hung up on me 3 times!! I wouldn’t even rate them one star let alone five!! ## Most praised reviews (1 highest-rated) ### 3/5 — App failure after your NEW PHONE *2022-06-25, version 1.7.3* Solution : to unable to authenticate If you have changed your phone you will need to delete the app Then re install it from App Store Then delete cards on app and re-install cards Then it works fine (It’s because the app is linked to your old phone ID and not just your phone number Ie phone number has stayed the same when you changed phones but phone ID is now different so app crashes) Hope this helps !! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*