# AIB (NI) Mobile — user reviews > 74 indexed App Store user reviews of AIB (NI) Mobile by Allied Irish Banks, p.l.c.. - Source: https://appshunter.io/ios/app/aib-ni-mobile/id665079162/reviews - App overview in markdown: https://appshunter.io/ios/app/aib-ni-mobile/id665079162.md ## Newest reviews (15 of 74) ### 1/5 — App doesn’t work at all *2024-05-28, version 4.28.0* Logged back in for the first time in a long time, it’s asked me to complete a security update but every time I try to do it the update fails. Won’t let me use the app without updating. ### 1/5 — Can’t use app *2024-04-15, version 4.28.0* The app keeps asking me to download a security update then it gets stuck in a loop and the only option I have is to log out. I can’t make online payments until this issue is resolved. I un-installed the app and downloaded it again. Same issue. ### 1/5 — Shambles *2024-03-28, version 4.28.0* Typical north of Ireland. Lightyears behind in everything 👎🏼 ### 1/5 — Went from poor to unusable *2024-03-17, version 4.27.2* This app is terrible. If there was a zero star button, I’d select it. Ever since 2-step authentication was introduced, it hasn’t worked. I was shut out three times in Brazil while codes were sent to my home address. The codes worked for five minutes each time then the dreaded ‘authentication failed’ message appeared. I was abroad so text messages wouldn’t work. When I got home I got in using codes sent by text. Again this got me in for about five minutes or until I tried to send money. The same message always appears. Tried this twenty times over weeks to no avail. Finally decided to switch banks and AIB halted the switch. Couldn’t even let me leave without a hassle! I’ve been banking with First Trust (AIB) for my whole adult life. Even before the app issue they would constantly block my cards. They don’t inform you on the app. (Like I said, the app was poor before and now unusable.) No emails either. Only phone calls. It’s like they’ve never heard of people travelling outside of the country before. So if you’re travelling and can’t be contacted by phone, they simply block your card on the slightest of provocations (half the time they can’t tell you why it was blocked). This means if you try to use it in ATM it gets eaten. This has happened to me at least 6 times, probably closer to 10 over the years and it’s not fun. AIB have closed my local branch too so there’s absolutely no advantage to banking with them now. Why bank with a bank that can’t get simple technology right? Teething problems, ok. But this problem hasn’t been resolved for what, a year? More? Ridiculous. Anyway, I’m done. Wrote this essay in the hopes it saves some poor soul! Stay away, especially if you travel. ### 1/5 — Unable to use app *2024-01-27, version 4.26.2* Can’t use this app anymore. Looking at the reviews, it’s obviously a problem they have had for some time. Seems they don’t want to fix it. As I’m unable to access my money easily I will have to move accounts. ### 1/5 — Update *2023-12-08, version 4.26.2* Update doesn’t work so now I can’t use my App ! ### 1/5 — Security not working ios17 *2023-09-23, version 4.25.0* can’t even use the app anymore ### 1/5 — Terrible bank- move to Santander *2023-09-04, version 4.25.0* Very hard to add your other bank accounts as a payee or add others as a payee. Very useless bank account. Takes days for money to send, even to own account. Just everything a bank app shouldn’t be: hard to use, slow, and poor customer service. My card was stolen and money was spent on it, after reporting to the fraud team I never as much heard back from them with an update on the investigation. Takes at least 3 hours during working hours or 3/5 days at the weekend for a payment to send to someone else. Far too much security- it’s disruptive to the users- if I can’t use it at 20 years old, how could a middle aged-elderly person use it. Card reader required is also a load of crap. ### 1/5 — Beyond useless *2023-07-15, version 4.23.1* Unable to log into app Unable to approve online payments and they were unwilling to accept fault Pathetic. ### 1/5 — Security authentication failed *2023-06-12, version 4.23.1* Also having issues with the security authentication and I don’t have time to be faffing around investigating it trying to figure out a fix myself. Why not just give a clear message on the app about why this issue is happening and how to fix it? Why not just try to make things easy for your customers? ### 1/5 — Security bugs *2023-05-17, version 4.23.1* Keep getting logged out of the app for an update to security and never works, having to use a card reader and another device to log in everytime now ### 1/5 — Face id *2022-11-03, version 4.23.1* App won’t let me use face id. Keeps saying oops something went wrong . I have aib on face id ### 1/5 — Authentication update does not work *2022-10-04, version 4.21.2* I can not get access to the AIB (NI) App as it repeatedly will not allow me to update the authentication. Compared with the AIB app in ROI this (NI) App is absolutely useless. It does not inspire any confidence in this bank. I suppose I shall have to spend at least an hour of my precious time trying to contact the bank by telephone to try and get a resolution to this issue. The same thing happened to my wife on this app. Also for a long time now the app does not allow you to save payees which is a real pain. ### 1/5 — Worst app *2022-10-04, version 4.21.2* Keeps requesting I authenticate then says it has failed Have deleted app & reinstalled but problem persists So frustrating ### 1/5 — Unusable. Just change banks. *2022-09-29, version 4.21.2* When you get them to send an SMS, they append the number with 0044 so it won’t get to you. I kept being told I couldn’t log in without updating but it wouldn’t update so I had to delete Andre-install the app. Sending money to new people couldn’t be more difficult. No Face ID. No quick ways to set up payments. Abysmal. ## Most critical reviews (10 lowest-rated) ### 1/5 — Done with this *2026-01-27, version 4.32.3* Can’t move money to another bank account since update. Think it’s time to move banks. ### 1/5 — Behind the times *2025-08-15, version 4.32.1* First trust is so behind the times the app is very basic and can not add a new payee without card reader, it’s 2025!! ### 1/5 — Absolute rubbisj *2025-08-03, version 4.32.1* Ever since aib took control of First Trust Bank it has just got worse and worse. The app being a perfect example. It takes so long to open due to "extra security" and to acknowledge that i need to approve an online payment, that i've been timed out on my payment by the time the request appears on the aib app. Been intending to switch banks for ages but going to do it next week! Aib is rubbish! ### 1/5 — Hate *2025-07-16, version 4.31.3* Hate this app can’t do anything on it everything requires going into the bank or going onto the website. Cant do anything directly ### 1/5 — Just too hard… *2025-07-03, version 4.31.3* Been struggling with this app for years…now so bad I’m going to change banks. I recently changed my iPhone and the app asked me to use a card reader and insert my credit card…who still has a credit card reader?…fortunately I had, and was able to jump through the AIB hoops, but that wasn’t enough, they then wanted a security update before I could access my account. Ok I tried that, but then we just went round in circles with the app saying security update failed!!! Goodbye AIB… ### 1/5 — Update *2025-04-26, version 4.31.3* Like others I cannot access my account. Try to update and keep getting technical issues message. ### 1/5 — Terrible *2025-04-17, version 4.31.3* Developers rolling out updates but not fixing the actual issues that everyone is having. Easily the worst online banking app I’ve ever seen, embarrassing. ### 1/5 — Unusable since last update *2025-04-02, version 4.31.2* My mobile app has been unusable since the last update 4 months ago. It constantly tries to update but says Authentication Failed then gives no option to work to fix this. I see someone posted a very complicated solution here which seemingly would work but I have neither the know-how nor the patience to work through this. Instead I will just let this account die and move my money to a different bank. ### 1/5 — Fail! *2024-10-11, version 4.31.1* It states I can’t use the app until I update security, I tap “update”, it states the update failed due to technical issue. Get it sorted - this app is how I bank! If it won’t work, the solution is I will change to an account with another bank. ### 1/5 — Stopped working *2024-05-31, version 4.28.0* Tried to log on today and the app is asking me to update but when I try to update nothing loads up. ## Most praised reviews (10 highest-rated) ### 5/5 — Tech support is very good *2023-05-24, version 4.23.1* I recently wrote a poor review based on AIB customer support team. But their Technical support has sorted my problem pretty quickly. But I suppose if your issue is technical there’s not much the customer support folk can actually do other than tell you to switch off & on your device. I’ve never had any issues with AIB app until a recent (forced) change of phone. But AIB technical solved the conundrum pretty quickly so 9/10. ### 5/5 — M L *2022-02-04, version 4.21.2* Terrible trouble with this app and poor advice from branch and helpline staff. Is there a separate app for us Northerners? Not impressed ### 5/5 — Fantastic banking app *2017-02-24, version 4.1.2* Does everything you would want and the quick balance is a nice feature ### 3/5 — TRANSFER GLITCH *2024-01-19, version 4.26.2* For the last few weeks, each time I attempt to make a transfer to another UK personal account, the app freezes and closes as soon as I enter the last digit of the account number! Bit of a hassle having to log on to the PC every time I need to make a one-off small transfer ### 3/5 — How to fix issue if security authentication fails *2023-04-20, version 4.23.1* I spoke with Amie today on web chat and they told me: If you can’t access the old device, can you please follow the below steps to delete the app fully from your iCloud. Once this is done, please delete and reinstall the AIB Mobile app on your device. You will need to re-enrol for SCA again. Delete the app from iCloud 1. Go to Settings and tap your profile (name). 2. Tap iCloud. 3. Tap Manage Storage. On this screen, you will see your current iCloud storage available. 4. Select Backups from the list. You will see all devices that are currently using the iCloud backup storage. 5. Choose the current iPhone you are using. Hint: It will say "This iPhone." . You will see a small list of apps under Choose Data to Back Up. Tap Show All Apps. 7. Find the AIB app from the list and slide the white dot to the left so that the colour changes from green to white. 8. A window will pop up that asks "Do you want to turn off AIB backups and delete the backup data from iCloud?" Tap Turn Off & Delete. Once you have unregistered the device delete and reinstall the app on the new phone and follow the onscreen instructions This worked for me thankfully so my app is back up and running! ### 3/5 — AIB APP LOGIN PROBLEMS SOLVED -solution. *2022-06-09, version 4.21.2* Hopefully this may help where AIB has not been able to help it’s customers below with 1 star ratings and leaving for not been able to access app after UPGRADE iphone. You end up in constant loop to update security but unable to assess app on phone or online. Solution is simple - delete AIB app Search -App Store “Allied Irish Bank” Reinstall app and login in -2 factor authentication actually works now and can assess app and login on line as previously Hope this helps!! ### 3/5 — Quick Balance needs sorting *2020-02-17, version 4.15.1* When hitting quick balance you are given 2 balances. The available funds (what you actually have to spend) is in small grey digits. The overall balance including any ‘pending’ transactions is in large green digits. This is the wrong way around and misleading! What is actually available needs to be in big green digits. ### 2/5 — Terrible bank *2024-12-29, version 4.31.2* The app itself is okay, usable and not overly hard to navigate. The problem is the bank itself. This is the slowest bank I have ever used, taking hours to do transfers compared to other banks’ instantaneous transfers. If you already have an account with AIB then you’ll need the app but otherwise avoid ### 2/5 — Not great app *2023-12-08, version 4.26.2* I can’t use the app anymore to access my account to transfer money to another account I have to use online now ### 2/5 — Please update 2FA bugs *2022-03-22, version 4.21.2* The current release of app constantly requires two factor authentication to be set up for every login. Please fix this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*