# AIC-Mobile — user reviews > 30 indexed App Store user reviews of AIC by Agency Holding Company of Maryland, Inc, rated 1.50/5 from 59 ratings. - Source: https://appshunter.io/ios/app/aic-mobile/id1352351512/reviews - App overview in markdown: https://appshunter.io/ios/app/aic-mobile/id1352351512.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 51 ## Newest reviews (18 of 30) ### 1/5 — New customer *2020-05-26* Hello I downloaded this app on my iPhone and it crashes before it even opens. Are you planning to fix this issue that a lot of other reviewers have said this app doesn’t work as well. Disappointed I was with progressive and their app works perfectly. Please help with this issue. ### 1/5 — Crashed *2020-05-25, version 1.1.1689* The app crashed after installation. ### 1/5 — Big problem *2020-05-22* I downloaded the app but I can’t open it. It won’t be open??????????? You should fix it Don’t lie to the people, when I try to click on it, it closed by it self. That is stupid. ### 1/5 — Crashes *2020-05-21* You can’t even open it without it crashing immediately. I’ve tried reinstalling the app and everything. Not the first issue with this app either... ### 1/5 — Fix the app *2020-05-20* My app hasn’t worked in four days ### 1/5 — App keeps crashing *2020-05-20* This app doesn’t even open. Once you click on it it closes itself. What’s the point ### 1/5 — App broken with latest iOS version *2020-05-20, version 1.1.1689* Does not open with iOS ver. 13.4.1. ### 1/5 — App needs an update *2020-05-18* May 2020 app doesn’t work anymore on my iPhone or iPad Use this as a more convenient way to pay my bill each month **Developer response:** We are looking into reports that some users are experiencing problems on some devices running the latest version of iOS (13.4). We will provide an update as soon as possible. Thank you for your patience. ### 1/5 — Delete and redo this whole thing! *2020-05-14* Downloaded it for it not to open...at all. Just throw the whole app away and start over please. **Developer response:** We are looking into reports that some users are experiencing problems on some devices running the latest version of iOS (13.4). We will provide an update as soon as possible. Thank you for your patience. ### 1/5 — Terrible app *2020-05-14, version 1.1.1689* This app is terrible I can’t get on the app. This app needs to be updated ### 1/5 — Trash *2020-05-12, version 1.1.1689* App will not open at all. Not even 1 star worthy. ### 1/5 — Crap *2020-05-09* Uninstalled and reinstalled multiple times and the app won’t load. Every time it tries to it automatically shuts down. Crap app. **Developer response:** We are looking into reports that some users are experiencing problems on some devices running the latest version of iOS (13.4). We will provide an update as soon as possible. Thank you for your patience. ### 1/5 — Eh *2020-05-05, version 1.1.1689* I downloaded this and it won’t even open ### 1/5 — Won’t open *2020-04-13* The app will not open. You click on it and nothing happens... please fix it... **Developer response:** We are looking into reports that some users are experiencing problems on some devices running the latest version of iOS (13.4). We will provide an update as soon as possible. Thank you for your patience. ### 1/5 — App is junk *2020-04-10, version 1.1.1689* The app won’t open. I click on it and nothing happens.. JUNK ### 1/5 — Inaccessible *2020-01-30* Created my account and get error connecting to server on every attempt. Useless if you can’t login. ### 1/5 — Needs Tweaking. *2019-09-16* Login need to make fonts black. Because white font with white background doesn’t do well. App crashes occasionally. Design could be better. Need to offer more flexibility with payments. What if I need to postpone a date that’s already auto enrolled? No options for that. **Developer response:** Hi nkyocum, we are sorry to hear that you are having trouble. We'd like to help you! The new version of the app has several enhancements that should fix some of the problems you’ve cited. Please send an e-mail to helpdesk@aiconline.com so that we can assist or call customer service at 1-800-492-5629. ### 1/5 — Idiots *2019-09-14* I don’t know who created this app, but it’s awful in every possible way. Who can possibly force a customer to put his/her user name and password by using white font with white background. **Developer response:** Hi JuliaXST, we are sorry to hear that you are having trouble. We'd like to help you! The new version of the app has several enhancements that should fix the problem you’ve cited. Please send an e-mail to helpdesk@aiconline.com so that we can assist or call customer service at 1-800-492-5629. ## Most critical reviews (10 lowest-rated) ### 1/5 — Wow *2024-09-28* With how much they charge of insurance, you would think they have a working app. I have had to make several accounts because it does not update. This time, it will not take my password that follow the “uppercase 1 lowercase etc….” rule. Terrible. ### 1/5 — useless app *2024-04-12* I had this app before maybe a year ago and deleted it. I recently downloaded it again because I have this ins again. The app is useless, it has all my previous info and won't let me delete my old vehicles and update. I reached out to customer service 3 times only to get zero response. Very disappointed. ### 1/5 — Not Happy *2024-01-12* I was charged a late fee because of the way the app is set up. They tried to take my monthly payment out before my direct deposit was processed. They only tried to take it out one time early morning if they would have tried again later on that day it would have gone through. It also wouldn’t allow me to make the payment on my own. So now I’m paying late fees that I shouldn’t have to pay. Now today I get an email saying they couldn’t process my payment due to insufficient funds and my insurance is going to be cancelled when I have more than enough money to cover the amount due. I would not recommend this app or the insurance company using it. When I contacted the insurance company they said there was nothing they could do. Absolutely ridiculous. ### 1/5 — Adding another policy *2023-04-15* I have two policies with this company, but I’m only able to access one of them. There should be a place to add another policy numbers so that consumers can have their information at their fingertips. ### 1/5 — La app no sirve *2023-02-10, version 1.1.6030* La baje e introduje mi póliza pero no la reconoce. Nunca he podido crear la cuenta. Trate por internet y también por la app, pero no sirve… ### 1/5 — doesnt work, very frustrating *2021-03-22* I am trying to create an account and its telling me to create a password. I tried several times and it is saying that my password needs to meet criteria, WHICH IT DOES. PLEASE FIX THIS ### 1/5 — App Crashes *2020-06-03* Hi. I’ve never been able to load the app. I mean, it’s on my phone, but it never opens. I’ve downloaded it, tried to open it, deleted it and repeated. Help, please. I would love to use this app. ### 1/5 — Glitch in the app *2020-06-02* I just downloaded this app on my iPhone and it will not even open ### 1/5 — doesnt open *2020-05-29, version 1.1.1689* worthless ### 1/5 — Crashes before startup *2020-05-28, version 1.1.1689* Crashes as soon as i start up the app ## Most praised reviews (2 highest-rated) ### 5/5 — Works *2020-06-05, version 1.1.3513* Works great now after the app got updated ### 5/5 — Bugg *2020-06-03* The App Keeps Crashing Otherwise everything else is perfect, can’t open the app anymore --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*