# AIG Travel Assistance > Corporate travel assistance app for security, health, and emergency information. (iPhone/iPad app by American International Group, Inc..) - Source: https://appshunter.io/ios/app/aig-travel-assistance/id829194220 (this page in markdown: same URL + `.md`) - Developer: [American International Group, Inc.](https://appshunter.io/developer/824252939) - Category: Travel - Price: Free - Rating: 2.60/5 from 18 App Store ratings · 19 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 23 MB - Languages: Canadian English, French (France), Italian, European Spanish - Released: 2014-04-28 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/aig-travel-assistance/id829194220/reviews.md ## What is AIG Travel Assistance? The AIG Travel Assistance App is only available to corporate/business travel policyholders. Individual leisure policyholders do not have access to the app (please do not register to the app with your individual leisure policy number). With increasing travel security and health risks, navigating the world of domestic or international travel requires a new level of sophistication in order to stay safe and secure. Whether it’s prior to travel, during the trip, or after the return home, our secure, member-only travel assistance app* provides member policyholders with convenient access to in-depth travel, security and health information 24/7/365. *Features vary by policyholder access. Contact your agent, broker or AIG representative to learn more. Must be connected to Wi-Fi or a cellular network. Benefits include: · One-touch ‘Help’ Phone Button connects travelers directly to emergency travel assistance. · Assistance ID card can be accessed via the app in the event the physical card is forgotten or lost. · Security Travel Alerts contain security level developments that may affect your travel destination(s) (subscribed travel alerts will be sent to the registered user’s email address). · Online travel safety videos and knowledge tests provide basic tools and information to be an aware, organized and prepared traveler with the ability to email the certificate of completion. · Check-in feature allows for travelers to let trusted contacts know that they safely arrived at their destination while traveling. · Country Reports and City Guides provide key information on political conditions, security issues, travel logistics, cultural factors, contact details and health advisories with the ability to favorite reports and guides. · Provider Directory contains contact information for healthcare providers in various locations around the world with a map view and ability to turn on GPS and locate providers nearby. Members have the option to rate and share comments about the medical provider (feedback will not be made public and will only be shared with AIG Travel). · Medical Translations tool translates medical terms and phrases into multiple languages. · Drug Brand Equivalency tool generates drug brand names and their equivalent names for multiple countries. ## Key features - One-touch 'Help' Phone Button - Assistance ID card access - Security Travel Alerts - Online travel safety videos - Check-in feature for trusted contacts - Country Reports and City Guides - Provider Directory with map view - Medical Translations tool ## Recent user reviews (10 of 19) All indexed reviews: https://appshunter.io/ios/app/aig-travel-assistance/id829194220/reviews.md ### 1/5 — Policy Numbet *2026-01-17* Won’t accept my company policy number. ### 1/5 — Broken *2025-10-11, version 2.10.13* Shows a 404 error page about a missing Salesforce URL when I open it ### 1/5 — Rip off *2024-10-20* I would never use anything AIG again. Wasn't able to make it on my trip, canceled 3 days in advance, and got the insurance through AIG. Just like every other insurance company they have no problem taking your money and will never pay out. You have to fight them in court if you want anything. It's a good thing I have a good credit card company that does care about their clients. They contacted the hotel and got 100% of my money back. Thank you CITI. Now all I need is for AIG to give me my money for the insurance, because they don't do their job. ### 2/5 — No language change *2024-09-10* The company provided us this insurance but we can’t change the language, it always show in Spanish. ### 3/5 — Fails to update insurance policy nr upon renewal *2024-08-28, version 2.10.5* Generally a nice app it fails to update to the latest policy number upon renewal. In an emergency i need to give correct information so for the app to show an old and invalid policy reference is discomforting to say the least AIG knows my employer and it this is an odd fail (failure to self-update). I cannot change the policy nr Hopefully aig can pick this bug up and fix it ### 1/5 — Awful app. *2024-08-02, version 2.10.4* Can’t login, link to support doesn’t work, just a cycle of looking at the same page. No problem logging into the website but why have an app that’s so poorly designed? ### 1/5 — App doesn’t allow me to register *2023-07-31, version 2.10.1* Poor app. Doesn’t allow me to register even with a policy number. The travel assistant website also same can’t register and this is via the www.mylifeline.co.uk. Nothing works ### 1/5 — Can’t print certificates *2022-10-23, version 2.10.1* I can’t print insurance certificates. Emailed support and they sent me details of how to download the app from the App Store and then details of how you print them. No help what so ever, I had the app hence the request to support, I knew where to go to print the certificates, they just don’t print or email. Same problem on their website so I emailed support, still waiting for response …. ### 1/5 — Doesn’t let you register *2022-05-28, version 2.10* Does not recognise valid business policy number, so same problem as everyone else. Why is this app allowed in the App Store? It is a waste of time, don’t bother downloading. ### 1/5 — Useless *2022-04-27, version 2.10* Can’t register as won’t recognise policy number so app is useless ## Frequently asked questions about AIG Travel Assistance ### Who can use AIG Travel Assistance? AIG Travel Assistance is exclusively available to corporate and business travel policyholders. Individual leisure policyholders do not have access to this application. ### What kind of information does AIG Travel Assistance provide? The app offers comprehensive travel, security, and health information, including security level developments, destination-specific reports, and health advisories, available 24/7/365. ### Does AIG Travel Assistance offer emergency support? Yes, it features a one-touch 'Help' Phone Button that directly connects travelers to emergency travel assistance services. ### Can I access my insurance details through AIG Travel Assistance? Yes, you can access your Assistance ID card via the app, which is useful if you forget or lose your physical card. ### How does AIG Travel Assistance help with medical needs abroad? It includes a Provider Directory to find healthcare providers globally, a Medical Translations tool for common phrases, and a Drug Brand Equivalency tool for international medication. ### Does AIG Travel Assistance have ads? No, AIG Travel Assistance does not contain advertisements. ### What devices is AIG Travel Assistance available on? AIG Travel Assistance is available for iPhone and iPod devices. ### How often is AIG Travel Assistance updated? The latest version, 2.10.17, was last updated on February 20, 2026, indicating regular updates to maintain functionality and information accuracy. ## Version history (last 5 releases) ### 2.10.17 — 2026-02-20 Minor bug fixes ### 2.10.13 — 2025-07-25 New functionality added for Nordics country. ### 2.10.11 — 2025-06-17 Based URL changed. ### 2.10.9 — 2025-04-11 Font changes in few places ### 2.10.5 — 2024-08-08 Login with Face id issue fixed. ## Apps similar to AIG Travel Assistance | App | Rating | Price | Category | | --- | --- | --- | --- | | [Thon Hotels](https://appshunter.io/ios/app/thon-hotels/id1308171406) | 4.8 (18) | Free | Travel | | [Strawberry](https://appshunter.io/ios/app/strawberry/id1064940081) | 4.8 (105) | Free | Travel | | [Scandic Hotels](https://appshunter.io/ios/app/scandic-hotels/id1267218985) | 4.3 (32) | Free | Travel | | [Travel Guard Travel Tracer](https://appshunter.io/ios/app/travel-guard-travel-tracer/id1600324286) | 3.1 (7) | Free | Travel | | [Avinor: Flights and airport](https://appshunter.io/ios/app/avinor-flights-and-airport/id399221622) | 4.7 (86) | Free | Travel | | [Berg-Hansen](https://appshunter.io/ios/app/berg-hansen/id400512755) | — | Free | Travel | ## More apps by American International Group, Inc. - [AIG Rapid Rater](https://appshunter.io/ios/app/aig-rapid-rater/id489563229) - [VALIC Meetings and Events](https://appshunter.io/ios/app/valic-meetings-and-events/id958754664) - [AIG Meetings & Events](https://appshunter.io/ios/app/aig-meetings-and-events/id1133237082) All apps by American International Group, Inc.: https://appshunter.io/developer/824252939 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*