# Ailo — user reviews > 231 indexed App Store user reviews of Ailo by Ailo Pty Ltd, rated 4.20/5 from 33 ratings. - Source: https://appshunter.io/ios/app/ailo/id1490980661/reviews - App overview in markdown: https://appshunter.io/ios/app/ailo/id1490980661.md - Rating breakdown: 5★ 25 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 6 ## What do users think of Ailo? Overall sentiment: negative **Pros** - 🚀 User friendly - 🚀 Easy to navigate - 🚀 Convenient for property owners **Cons** - 🤑 Excessive fees for tenants - 🐛 Slow payment processing - 🤖 Deliberately inconvenient for manual payments - 🤔 Lack of transparency around fees and policies - 🤯 Forced usage by rental agencies - 🤷‍♀️ No added value for tenants **Commonly reported bugs** - Incorrect rent calculations and payment status - Unreliable notifications - Compatibility issues with older devices **Most requested features** - Ability to save payment details without fees - Faster payment processing - Clearer communication of fees and policies - Option to pay rent directly without using the app ## Newest reviews (17 of 231) ### 3/5 — Bank processing *2026-08-18* The app clearly states that it takes 2–3 days for funds to transfer into the wallet. Unfortunately, this doesn’t appear to be correct. In my experience, it takes at least 5–6 working days, and even longer when a weekend is involved, from the time the funds show as “bank processing” until they are actually available in the wallet. I don’t understand why this process takes so long, particularly when transferring funds from the wallet back into our own bank account appears to be virtually immediate. Can you please clarify why the transfer into the wallet takes so much longer and whether there is anything that can be done to improve this process? ### 3/5 — Doesn’t track tenancy break *2026-07-29, version 1.16.7* It doesn’t communicate to the prop manager if the tenancy is broken early. ### 2/5 — Too many reminders *2026-07-19, version 1.16.6* This app is annoying and all the reminders make you feel harassed. Our agent doesn’t even check the messages. ### 3/5 — Annoying *2026-07-14, version 1.16.5* Just take the money out straight away FFS. I understand internet banking and computers are a new invention and all and the amount of physical human labour required to move something invisible to across the universe to something else invisible, but you know, it’s 2026. ### 1/5 — This sucks *2026-06-25, version 1.16.4* Cheeky a holes take $10 fee for credit card and that’s the only option to do it automatically. So my small amount of energy for life (due to disability) has to be spent on paying rent every time manually. ### 1/5 — Initial log in MFA time ?? *2026-06-25, version 1.16.4* To access the application, the initial MFA timeout is currently only 20 seconds, and the MFA code is supposed to be delivered via email. I’m not sure the developers appreciate the difference between email delivery and instant messaging. Twenty seconds is simply not sufficient for an email to be received and opened. The timeout should be increased to a minimum of 45 seconds. ### 1/5 — Stupid *2026-06-24* This is the one of the silliest app I have come across. Agent managing my properties have moved to this stupid app. it requires a login almost every time you want to view what’s going on. It sends a verification code to the email address giving you 15 seconds only to enter the verification code. How stupid is that? And if you achieved enter the verification code then send another verification to your mobile. absolutely crazy. ### 1/5 — Terrible app *2026-06-22, version 1.16.3* Terrible app ### 1/5 — Useless and fraud *2026-06-21, version 1.16.3* What a joke. Report this app guys ### 1/5 — Trash *2026-06-20, version 1.16.3* Previously, I was able to pay my rent through BPAY at no additional cost and only needed to pay the exact rent amount. Now, I am required to use Alio and pay an extra $7.60 fee every week. This additional charge seems unreasonable and unfair, especially when there was previously a fee-free payment option available. I don't understand why tenants are being forced to incur extra costs simply to pay their rent. ### 1/5 — Worst app ever *2026-06-19, version 1.16.3* This is the most confusing app I’ve worked with. The payments don’t update quickly so and there are SURCHARGES FOR PAYING RENT. Disgraceful. ### 1/5 — Waste money *2026-06-19, version 1.16.3* First time used the Ailo app because my property agent changed new payment method, poor app and poor quality. The app doesn’t help any tenants to pay smoothly, if add any payment method they will charge fees a lot. Only way they mention that without fees pay is have to use manual payment every time. ### 1/5 — Transaction fees on rent payments? *2026-06-19, version 1.16.3* Traditionally we pay our rent by scheduling payments and now forcing this apps is another headache as it is charging fees for scheduling payment. Not good. ### 1/5 — Terrible landlord experience *2026-06-17, version 1.16.3* Terrible! What happened to good old transfers? Simple app can’t even get the “paid until” date correct, only reflects fund balance at the end of the month it seems so can’t even see if rental payments are made or up to date mid-month. This app adds absolutely NO VALUE and instead is a huge hassle. My other properties and agent DO NOT have this problem. ### 1/5 — Review *2026-06-16, version 1.16.3* Don’t like this system at all ### 1/5 — If I could rate this app as a NEGATIVE -10 I would *2026-06-16, version 1.16.3* This app has made me for the first time In the over 10 years I’ve rented a property miss payments for no good reason - each default ends up costing me extra fees when all along the money has been in the bank account- even when I stopped auto pay and made physical payments through the app not only did I get charge fees but they also defaulted before my eyes with my account open and money in there for rent specifically. I will never recommend this app to anyone! I’d like to see how the app creators deal with my feedback…… ### 1/5 — No, do not use! *2026-06-16, version 1.16.3* I would definitely not recommend this company or its services/apps etc! Their website and staff seem determined not to be able to be contactable or helpful. They don’t allow payments on the required day, or even before, but they accept payments dates over weekends and bank holidays which cannot be made and so they then fine you accordingly! They don’t update facts or dates correctly. Nor is the renter allowed to use or pay via other methods. So the agency is signed into a 3rd party agency and then the owner has to follow and so does the renter. All just to make more money at less effort for them! ## Most critical reviews (10 lowest-rated) ### 1/5 — Very frustrating experience *2026-09-03* I was completing my Entry Condition Report on the final day of the seven-day period. I had spent time entering all the comments and taking photos directly through the Ailo app. However, as soon as it reached midnight, the app stopped allowing me to sign and submit the report. There was no warning or countdown showing how much time was left, nor any indication that I would lose the ability to sign or save the report. There was also no option to save or recover the work I had already completed. The biggest issue is that the photos were taken directly in the app, so I didn’t have separate copies of them. Losing access to the completed report after putting all that work into it is extremely frustrating, especially when the report is important for documenting the property’s condition. A better system would provide a clear deadline warning, automatically save the completed report, and allow users to recover or submit a report that was already in progress. ### 1/5 — Rubbish *2026-08-23, version 1.16.9* It is rubbish . Don’t like it at all ### 1/5 — Rubbish app designed to make agents jobs lazier *2026-08-19, version 1.16.9* Honestly this app does not benefit tenants at all. It is actually annoying to use and there is literally no reason why this app is better than direct transfer. There is a way to pay fee free however you have to process the payment as a “manual payment” every time, which is fine, except the the fact that after it’s most recent update, the app now freezes and crashes every time you type in manual details. Forcing tenants to use third party payment apps is not really okay, and I hope it comes back to bite them eventually. Apparently, Ailo is owned by a former Ray White director FYI. UPDATE - the response mentions use of the app is entirely optional - let Ray White real estates know that - they were insisting Ailo was the only way to pay rent. ### 1/5 — Garbage *2026-08-08, version 1.16.9* Absolute garbage app. ### 1/5 — Money transfer *2026-08-02, version 1.16.7* It takes way too long for the money to land into your account ### 1/5 — Slow, Confusing, and Costly *2026-07-22, version 1.16.6* Very disappointing experience. The app is slow, confusing, and not user-friendly. It wasn't clear whether my payment had gone through, so I accidentally created a duplicate payment. There was no option to cancel it, and I was unexpectedly charged a $20 fee. ### 1/5 — Very poor App *2026-07-17, version 1.16.6* Very limited features with awful display. I can barely see the top headings while navigating through the App. The worst part is the App shuts off after 90 days of non activity. We place the properties with our agent. There is no need to log on constantly to find out what’s going on. We have monthly statements providing required info. Initially I like the idea of being able to communicate with our agents directly via the App. In fact it’s much easier doing it with WhatsApp or messages. This App doesn’t even move up while I type! I have to constantly move it to view what I have typed in. Awful! ### 1/5 — Not paid on time *2026-07-07, version 1.16.5* I asked my agent to pay in Jun for a bill supposed to be paid in July due to cash flow issue ; Raywhite said the app cannot do that ? Not so sure if Ray white uses this as an excuse to cover their mistake ### 1/5 — Don’t recommend this app. *2026-07-06, version 1.16.5* They dont pass on the correct service fees associated with utility providers ### 1/5 — Too many fee *2026-06-26, version 1.16.4* Unbelievable the amount of money you need to spend only to be able to pay your rent and bills through this app, ridiculous! ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-08-21, version 1.16.9* Phine ### 5/5 — Thank you! *2026-07-14, version 1.16.5* Everything is smooth, responsive, and easy in Ailo. Best rental management application I have ever used. I want to give a huge thank you to the team behind Ailo for placing a clear focus on good user experience design engineering. ### 5/5 — The best solution for investors and renters *2026-06-27* This solution for property management, property owners and renters is so simple, it gives you complete visibility of funds at all times, it gives you complete control of the payments for both parties. I have a property management company and have my own investment property with Ailo, my daughter rents it with a friend, so I see that side of the experience, I see the owner side of it for the property and I see the property manager side of the app. They are always continuing to improve, the solution provides a complete balance for all 3 user experiences that seems to achieve a harmony not found in other solutions. ### 5/5 — Ailo app works perfectly for managing my investment property *2026-05-04, version 1.15.2* As a landlord the Ailo app works perfectly for managing my investment property. ### 5/5 — Renter *2026-04-02, version 1.15.1* Absolutely brilliant ### 5/5 — So easy to use and peace of mind *2026-03-13, version 1.15.1* A wonderful up to keep in contact with anything relating to realestate agents and the home. ### 5/5 — Love this app *2025-12-23, version 1.14.8* This is a great little app for investors to see everything related to their property and for communications between you and your property team. ### 5/5 — Great Overall Experience *2025-10-01, version 1.14.5* User friendly and no lags. Quick to launch and process the data. ### 5/5 — Not good for property owners *2025-07-29, version 1.14.4* Can’t rate this App with a half star so I’ll be generous and give it 1. More get be ok for property managers who like to flick between their social media accounts and pretend to care for their property owners but keeps owners in the dark. ### 5/5 — Intuitive and convenient *2025-05-18* This app is brilliant, the design is great, it’s easy to use and find what you need and I can manage rent and bills super fast. It just took me less than a minute to pay my water bill! I do have a question though, on my payment history it says at the top “In advance ${amount}” and I’m not sure what this means. Couldn’t find any info either, or where to ask this questions accept for here. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*