# Air Canada + Aeroplan — user reviews > 1,539 indexed App Store user reviews of Air Canada + Aeroplan by Air Canada, rated 4.80/5 from 27,124 ratings. - Source: https://appshunter.io/ios/app/air-canada-plus-aeroplan/id326459697/reviews - App overview in markdown: https://appshunter.io/ios/app/air-canada-plus-aeroplan/id326459697.md - Rating breakdown: 5★ 23,430 · 4★ 2,563 · 3★ 455 · 2★ 149 · 1★ 527 ## What do users think of Air Canada + Aeroplan? Overall sentiment: neutral **Pros** - 👍 Easy to navigate - 🚀 Accurate flight information - 💡 Helpful countdown to trip - 👍 User-friendly interface - 👍 Convenient for managing trips - 👍 Integrates well with Aeroplan **Cons** - 🐛 Crashes and glitches - 🔍 Missing key features (e.g. multi-city booking) - ⚠️ Unreliable updates and notifications - 🔒 Security issues with login/authentication - 🕰️ Slow performance and long load times - 🤖 Poor customer service and unresponsive support **Commonly reported bugs** - Booking system errors and failures - Inconsistent display of flight information - Inability to access account on older devices - Frequent log-out issues and lost user data **Most requested features** - Add multi-city booking option - Improve baggage tracking capabilities - Integrate with more airlines/alliances - Provide better offline functionality - Streamline login and authentication process ## Newest reviews (10 of 1,539) ### 3/5 — Price *2026-08-30, version 5.77.0* To expensive for the service and the quality of the planes ### 2/5 — Last update problem *2026-08-28, version 5.77.0* Aeroplan e-upgrade functionality doesn’t work since the last update ### 4/5 — 4 lounges 3 great *2026-08-23, version 5.76.2* Fly 4 flights ( business) in 16 days Used Heathrow, Toronto, Vancouver and Montreal 3 of the lounges were very good with Montreal the best , followed very closely by Heathrow but Toronto lack of food choice , and what there was was warm at best , bacon swimming in grease , unpleasant receptionists . Even the flight from Toronto to Vancouver disappointing dried food and cabin crew happy to be behind curtain. The other three flights the attendants very good ### 3/5 — Avis *2026-08-13, version 5.76.1* Trop cher, peu de confort, la nouvelle façon d’offrir des film sur notre propre téléphone c’est horrible. Renouvellez vos équipements. On paye très très cher pour le vol et on écoute un film sur un écran 4 pouces par 6 pouces. L’accueil devrait inclure des options sans gluten des options sans produits laitiers, 10% des gens ont maintenant cela un ou l’autre. Et la nourriture devrait être incluse lorsque les vols entiers achetés avec. Vous totalisé plus de 5:00 même si c’est deux vols, car vous économiser avec vos petits avion lorsque nous vivons une expérience désagréable de faire des transits. ### 1/5 — Older iPhones now cannot use the app *2026-08-11, version 5.66.2* It won’t work on my iPhone 8 as my ios is 16 not 17. ### 2/5 — App used to be good, not anymore *2026-08-11, version 5.76.0* I have not been able to add my flight to the app. It keeps saying “an error occurred we didn’t expect”. Can’t track my baggage either ### 1/5 — New update does not work *2026-08-09, version 5.76.0* Ever since AC updated their app, it does bot pull any recent information. My points balance is wrong and my upcoming bookings are not shown. Can even add them if I try. ### 1/5 — Garbage *2026-08-09, version 5.76.0* Almost missed my flight because this app was requiring not only that I scan my passport for a connecting flight, but that I also scan a chip on my passport as well. The chip wouldn’t scan, and as a result I couldn’t get my boarding pass up and nearly missed my flight. Garbage experience top to bottom. Why require people to give their passport info 3 times? Why make them scan some dumb chip that doesn’t work? Why not just send both boarding passes at once upon check in? Just gonna be a boomer next time and do it at the counter. ### 4/5 — Ajouter un voyage *2026-08-06, version 5.75.2* Très bonne application en général, mais j’ai réservé un forfait et je ne peux pas l’ajouter sur mon application. Quand j’essaie d’ajouter le numéro complet de ma réservation, les derniers chiffres disparaissent. C’est frustrant! ### 5/5 — Great App *2026-08-06, version 5.75.2* I have used most of the airline apps (at least the American-based carriers). This is the best I have ever seen. Easy to use. Well organized. I started last night by buying and ticket on the app and then used the app all day for my travels. I’m really impressed. ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t let me connect my account *2026-08-28, version 5.77.0* Getting stuck in a loop of entering the app, trying to connect my card, getting sent to the browser instead of just letting me sign in on the app, signing in on the app, getting a mobile verification code, getting an email verification, verifying my email, then going through the whole process again because I’m not signed in on the app for some reason… ### 1/5 — App update *2026-08-27, version 5.66.2* Now even the previous version doesn’t work on my iPhone because my phone is too old. ### 1/5 — Fix your boarding pass disappearing app *2026-08-25, version 5.76.2* Please investigate this issue and FIX IT! I checked in for my destination flight and got a mobile boarding pass for that, and then for returning flight I also checked in. When I get a boarding pass for the returning flight, the first one gets disappeared. And there is no way to re-issue boarding pass for the flights that are ‘closed’. Could it be a standby passenger specific issue? Anyways, it’s happened to me every time I travel. ### 1/5 — Trips not showing up *2026-08-24, version 5.76.2* Ahhhhhh! ### 1/5 — Passport scan doesn’t work *2026-08-18, version 5.76.2* Passport scan refuses to work with a new Canadian passport - other airlines do this no problem ### 1/5 — Rigged *2026-08-17, version 5.76.1* When you select “use my points” you get worse options than not using points. Also, when selecting the exact same dates and airline using a different app, you get better options. ### 1/5 — Stupid verification process *2026-08-16, version 5.76.1* If you don’t want me to use the app, you can simple tell me instead of asking me to do the stupid verification process for 5 minutes then still couldn’t let me log in :) ### 1/5 — Unusable *2026-08-15, version 5.76.1* We have a trip scheduled and the app is completely unusable!! ### 1/5 — Aeroplan Credit Card – Very Disappointing Experience *2026-08-15, version 5.76.1* From my experience, Don’t apply for the Aeroplan credit card. You may not be able to use it to pay for the tickets you’re purchasing. Also, if you need to cancel your tickets within the 24-hour cancellation window, you could wait more than 4 hours just to speak with an agent, and they don’t have the proper tools to help resolve the issue. I definitely do not recommend it. ### 1/5 — App doesn’t work *2026-08-11, version 5.76.0* Previously I have never had trouble with this app. But now I cannot even log in! ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect !! *2026-08-26, version 5.76.2* No problem with app at all. Everything works especially the notifications. ### 5/5 — Wifi *2026-08-23, version 5.76.2* All in all good but the wifi is a bit difficult to activate and never works for me ### 5/5 — Forget 2.0 This is 10.0! *2026-08-21, version 5.76.2* Well what can I say but vive la difference!! This is an outstanding version of the app and booking website. Well done to the creative team. This is what keeps me loyal to our national carrier. ### 5/5 — Great airline *2026-08-20, version 5.76.2* AC has to be one of the best airlines to fly. Website is user friendly and the app allows customer to do almost everything right on tour phone. Customer agents and flight crew are helpful and friendly. The newer planes have comfortable seats and the inflight entertainment is awesome. Business class has great perks like access to the AC lounge and free WiFi. ### 5/5 — Real Time Bag Tracking Notifications *2026-08-19, version 5.76.2* The notification tells you right away if your bags are ready for claiming in the baggage carousel, which I find super convenient. ### 5/5 — Flight Experience *2026-08-18, version 5.76.2* Good but more is expected with respect to pricing. ### 5/5 — Helpful Staff *2026-08-15, version 5.76.1* Christian at the AC desk at Newark Airport was exceptionally helpful and made my connection flight from Toronto to Windsor stress free. ### 5/5 — The lounge *2026-08-11, version 5.76.0* Food today was good as the lounge was not packed and it was a lot cleaner just missing the cookies ### 5/5 — Landline service *2026-08-07, version 5.76.0* Wish it was around 20 Years ago. A few more trips to Niagara but I know you need it to be busier. Needs more marketing. I tell Everyone I know ### 5/5 — Always realiable *2026-08-06, version 5.75.2* I have always travel with Air Canada, using mt TD Aeroplan Visa card. I really enjoy priority check-in and boarding. Of course, Maple Lounge service is the best. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*