# Air France - Book a flight — user reviews > 1,393 indexed App Store user reviews of Air France by Societe Air France S.A., rated 4.80/5 from 90,016 ratings. - Source: https://appshunter.io/ios/app/air-france-book-a-flight/id391968627/reviews - App overview in markdown: https://appshunter.io/ios/app/air-france-book-a-flight/id391968627.md - Rating breakdown: 5★ 80,404 · 4★ 5,065 · 3★ 1,517 · 2★ 721 · 1★ 2,309 ## What do users think of Air France? Overall sentiment: negative **Pros** - 🚀 Efficient check-in process - 🔒 Secure login - 👍 User-friendly interface - 💡 Ability to manage bookings - 🚀 Frequent updates **Cons** - 🐛 Buggy app with crashes - 🔍 Difficulty managing travel documents - 🕰️ Slow app performance - 🤖 Compatibility issues with older devices - 🤔 Confusing navigation **Commonly reported bugs** - Inability to log in or check-in - Incorrect flight information displayed - Seat selection not working as expected - Frequent app crashes - Issues with adding or updating travel documents **Most requested features** - Ability to add multiple passengers to a booking - Option to view seat maps and select seats - Improved notification system for flight changes - Multilingual support - Integrated payment system ## Newest reviews (11 of 1,393) ### 2/5 — Overwhelmed with notifications *2026-09-02, version 16.11.2* > ### 3/5 — Input Hong Kong gives error *2026-09-01, version 16.11.2* Check Nationality ### 3/5 — Many bugs *2026-08-31, version 16.11.2* Bugs during seat selection needs to be resolved ### 2/5 — Unfriendly *2026-08-30, version 16.11.2* Website/Air France is not user friendly. It says changes can’t be made online and directs you to call only to get a recording that says to call back during normal working hours!? ### 4/5 — Improvement *2026-08-29, version 16.11.2* Need little bit improvement ### 4/5 — Mastercard Zahlung *2026-08-28, version 16.11.2* Warum wird meine in Deutschland erstellte Mastercard eine Zusatzleistung wie Sitzplatzbuchung in der Landeswährung (in diesem Fall Chile) belastet? Durch die hin und her Rechnerei fallen extra Gebühren an Mastercard und Banken die ich nicht einsehe. Schön frech von Mastercard: Karte ist in Deutschland ausgestellt, sie ist an eine deutsche Bank und Rechnungsadresse gekoppelt, ich lebe in Deutschland…was stimmt denn hier nicht? ### 4/5 — Fonction Changer de Vol HS *2026-08-27, version 16.11.2* L application est bien conçue mais certaines fonctionnalités sont inopérantes comme par exemple la fonction changer de vol pour les clients abonnés, le bouton renvoie vers un écran qui ne propose aucun vol de remplacement, c est pénible de devoir passer par le site pour faire cette action qu’on a besoin de réaliser rapidement en mobilité. Dommage. ### 4/5 — Needs some work *2026-08-25, version 16.11.2* I have 2 issues, the Flying Blue benefits of extra luggage should have been applied at time of selecting the ticket, so we don’t feel the need to buy up to get luggage allowance. Not helpful when it’s revealed afterwards. If we, go back to revise the choice, the the promo price is gone! ### 1/5 — Login flow is completely broken *2026-08-22, version 16.11.2* Both on web and in the app a lot of issues logging in. Passcode setup is broken. ### 1/5 — App ne fonctionne pad *2026-08-21, version 16.11.2* Impossible de passer d’une carte d’identité à un passeport si la carte d’identité ne fonctionne pas. Obligé de basculer du telephone sur un ordinateur. Ceci est inadmissible pour une société comme AirFrance. Comoarez vous à vos concurrents et vous comprendrez. Merci pour votre réponse et votre plan d’action. ### 4/5 — Réservations inaccessibles *2026-08-21, version 16.11.2* Beaucoup d éprouvées depuis le temps que je me sers de l’application. Problèmes : pourquoi diable avoir supprimer la possibilité d’intégrer les infos de ses réservations de vols dans son calendrier directement en appuyant sur le bouton comme avant. C’était super pratique !! Obligé de passer par le site ordi pour faire ça maintenant … 😒 De manière plus générale j’aimerais avoir les mêmes fonctionnalités que sur le site pour ordinateur plutôt que de devoir toujours jongler entre les deux pour certaines infos ou fonctions … ## Most critical reviews (10 lowest-rated) ### 1/5 — Online not functioning *2026-09-02, version 16.11.2* Multiple attempts to check in online and email sent cannot complete the check in online. Why use these systems if they do not function. These systems increase the costs ultimately and don’t work?????? ### 1/5 — Unbelievably Broken *2026-08-30, version 16.11.2* Probably the most broken app I’ve ever used from an actual company. Impressively bad ### 1/5 — Flight cancelled *2026-08-29, version 16.11.2* AF treated me in an unacceptable way ### 1/5 — It does not work *2026-08-28, version 16.11.2* The app looks good but it does not work ### 1/5 — Bad design *2026-08-26, version 16.11.2* Really bad UI/UX design. If you forget your flying blue number there are so many confusing steps to get that number back! The email address is not also properly bind with the account. Sometimes it asks for flying blue number and sometimes the email address! ### 1/5 — Cant login *2026-08-25, version 16.11.2* Reset password feature does not work. I reset my password but when I use it to login it throws an error. ### 1/5 — Fails to show booked flight *2026-08-24, version 16.11.2* App fails to show booked flight. Web shows it, logged in as the same user ### 1/5 — Peu satisfaisant *2026-08-24, version 16.11.2* Aucun bagage à main décent gratuit, même payant ils sont minuscules, le nom du voyageur n'apparait pas sur les réservations dans l'appli, avoir qqun au tel est impossible, etc. Pire qu'une low cost. Plus jamais! ### 1/5 — I have never had such a frustrating experience with an airline *2026-08-23, version 16.11.2* If you can avoid flying with this airline, I strongly recommend that you do so. My original journey was disrupted because my first flight was delayed, which caused me to miss my connection. I was then told that I would be rebooked on an Iberia flight to Madrid at 6:50 a.m. Because of this, I had to check out of my hotel at 5:00 a.m. to make sure I arrived at the airport on time. However, during the night, my booking was changed again and I was suddenly rebooked onto an Air France flight departing at 9:15 a.m. When I arrived at the airport, there was initially a problem with the reservation and the staff could not even find my booking or check me in. I was left waiting while they tried to resolve the issue. Eventually, I received my boarding pass, but then there was another issue with my luggage. I was initially told that I needed to check my luggage, while another member of staff later told me that I did not need to check it. In the end, I was charged €80 for my luggage even though it was only 1 kg over the permitted weight limit. Given the contradictory information I had received from the staff, I found this particularly frustrating and unreasonable. The entire experience was extremely stressful, especially after already travelling for hours, dealing with delays and constant changes, and getting very little sleep. And unfortunately, the problems did not end there. When I finally arrived in Madrid, my checked luggage was not there. After everything I had already gone through, arriving at my final destination without my luggage was the last thing I needed. What I found particularly unacceptable was the extremely poor level of customer service throughout the whole experience. The attitude of some members of staff was simply appalling. I understand that flight disruptions, technical problems and delays can happen, but passengers should still be treated with patience, professionalism and respect. As a non-French speaker, I also felt particularly uncomfortable with the way I was spoken to on several occasions. I felt as though I was being treated as if I were stupid simply because I did not speak French. The treatment I received from the staff was extremely poor and, frankly, unacceptable. I have travelled with other airlines during this trip, including SAS and KLM, and the difference in customer service was enormous. The staff I encountered in Norway were much more helpful, friendly and respectful. ### 1/5 — Constant error messages *2026-08-22, version 16.11.2* The app used to be one of my favorites, but every time I try to book a flight using points now I get an error message saying something went wrong to try again later. It seems like the only solution is to call their contact centre and be on hold for two hours to book your flight. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to manage *2026-09-02, version 16.11.2* Takes a few minute to book the flights. ### 5/5 — Fast and Improved *2026-09-01, version 16.11.2* Booking is fast and easy. However, booking award tickets are not accurate the points are shown on the search is actually more expensive when it shows in the results. ### 5/5 — Excepcional *2026-08-30, version 16.11.2* Amable y fácil de usar. ### 5/5 — Very good experience *2026-08-30, version 16.11.2* I enjoyed very much the skylink WiFi on the way out, unfortunately didn’t enjoy at all the lack of wifi altogether on my flight back from MEX to CDG yesterday 😢😢 ### 5/5 — Nice *2026-08-28, version 16.11.2* Compared to other airline apps this one is great ### 5/5 — Mr *2026-08-27, version 16.11.2* Thanks ### 5/5 — Dayanand *2026-08-25, version 16.11.2* Very smooth booking no issues however you need to keep trying as it will hang sometimes ### 5/5 — Great app *2026-08-24, version 16.11.2* So easy to use.. great app ### 5/5 — Reserva *2026-08-23, version 16.11.2* Fácil,ágil e eficiente! ### 5/5 — Funciona *2026-08-19, version 16.11.2* Funciona muy bien. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*