# Air NZ — Manage bookings & stay updated

> Airline app for managing flights, check-in, loyalty, and travel services. (iPhone/iPad app by Air New Zealand.)

- Source: https://appshunter.io/ios/app/air-nz/id304851207 (this page in markdown: same URL + `.md`)
- Developer: [Air New Zealand](https://appshunter.io/developer/304851210)
- Category: Travel
- Price: Free
- Rating: 4.60/5 from 11,446 App Store ratings · 1,024 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 197 MB
- Languages: American English
- Released: 2009-02-25
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/air-nz/id304851207/reviews.md

## What is Air NZ?

The Air NZ app – your trusted travel companion – lets you:

• Take control of your flight bookings – change your seat, add a bag, manage your meals, and more.

• Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet.

• Scan your digital boarding pass to print bag tags at the kiosk, board your aircraft, and if you're eligible, enter the Air New Zealand lounge.

• Hold up to 9 boarding passes for your group or family under the same booking. Bookings with infants can't currently be supported.

• Have real-time flight info at your fingertips with up-to-date gate and seat info, boarding and departure times, and more.

• Receive notifications with key flight information – you'll never miss a beat.

• Order coffee from your phone, and we'll let you know when it's ready to collect. Air New Zealand lounge access required.

• Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars.

• Track your Airpoints Dollars™ and Status Points balances, view your benefits and latest activity, or access your digital Airpoints™ card straight from your phone, plus find Airpoints Partners to help you earn Airpoints Dollars every day.

• Access and use your digital Koru card when you have a Koru membership.

• Access quick links to book or change flights on the fly.

• Stay organised – add flight details to your calendar, and share them with others.

Things not as effortless as they could be? We'd love to hear from you. Use the 'Help and Feedback' menu in the Air NZ app to see your options.

By downloading, installing and using the Air NZ app, you agree that you have read, understood and agree to our Website and App Terms of Use at airnewzealand.co.nz/website-terms-of-use and our Privacy Policy at airnewzealand.co.nz/privacy.

## Key features

- Manage flight bookings
- Online check-in and digital boarding pass
- Real-time flight information
- Order coffee from phone
- Purchase travel services
- Track loyalty points and benefits
- Add flight details to calendar

## What do users think of Air NZ?

Overall sentiment: mixed

**Pros**

- 🚀 Easy to use
- 👍 Useful features
- 🚀 Smooth check-in process
- 👍 Friendly staff
- 👍 Reliable service
- 🚀 Convenient app
- 👍 Great airline

**Cons**

- 🐛 Buggy app
- 🔍 Lack of functionality
- 🔍 Redirects to website
- 🔍 Poor customer service
- 🔍 Unreliable app
- 🔍 Difficult to navigate
- 🔍 Outdated design
- 🔍 Expensive fares
- 🐛 Frequent flight delays/cancellations

**Commonly reported bugs**

- App crashes on launch
- Check-in process not working
- Seat selection issues
- Airpoints not tracking correctly
- Boarding pass disappearing from app

**Most requested features**

- Add Apple Wallet support for boarding passes
- Improve multi-booking management
- Enable in-app flight booking
- Provide better communication on flight changes
- Add ability to track checked luggage
- Improve app stability and performance

## Recent user reviews (10 of 1,024)

All indexed reviews: https://appshunter.io/ios/app/air-nz/id304851207/reviews.md

### 2/5 — Phone app requires web but you can’t acknowledge terms on a browser

*2026-08-20, version 4.16.0*

I was one of several stranded air nz customers at 2 am and we were all encouraged to download the App, all 6 of us had the same issue and could not onboard. I have spent over 3 hours in chat with no resolution.

### 1/5 — Not a smart app

*2026-08-20, version 4.16.0*

All it takes is for a flight change and it becomes too much for the system to handle. Can’t even do something simple thing like a seat selection. Also, no longer shows you how many points needed for a banked year. How hard is it Air NZ?

### 5/5 — Great and easy

*2026-08-20, version 4.16.0*

The Air Nz app is a versatile, flexible and an ease to use.
All I need to do from booking a flight a taxi and extra baggage is at my fingertips

### 1/5 — Flight update not showing in app

*2026-08-18, version 4.16.0*

Yesterday, I got an email flight update but today my app still doesn’t show my updated. The app is not reliable!

### 3/5 — Irritating

*2026-08-18, version 4.16.0*

After recent updates this app constantly says no Internet connection when opened. One always has to close this irritating message before one can use the app.

### 3/5 — Slow and inconsistent

*2026-08-18, version 4.16.0*

Doing anything other than booking flights is counter intuitive. Want to book parking? Click on that and go around in circles. It’s be great to simply click on ‘parking’ and it pulls through details instead of manually logging in. Having to remember flight details and times is difficult for me.

### 5/5 — Meals onboard

*2026-08-18, version 4.16.0*

Was handed over a surprise by NZ102 Auckland to Sydney. For 8 hours from 4pm to midnight until we were at Sydney airport, no nibbles or chippies or even few pieces of peanuts were available on the flight. I was expecting something to munch. Of course I was given a toffee just when aircraft prepared to land. We do get little baby packs of wafers or chippies or peanuts  in our domestic flights. Minimum courtesy expected in trans Tasman flights please 🙏

### 5/5 — Air NZ

*2026-08-18, version 4.16.0*

A great company I choose to fly with. Always get well looked after. The app super easy to navigate.

### 5/5 — Easy

*2026-08-17, version 4.16.0*

Simple to use app. Can do pretty much everything from the same app

### 1/5 — Pointless

*2026-08-16, version 4.16.0*

I have to leave the app and go to the website to do certain things. Waste of time having an app. I should be able to bid for and upgrade on a flight from the app. Instead I get directed to the website and then have to bid using euros 🤷🏽‍♂️
Who in nz uses euros.

## Frequently asked questions about Air NZ

### What can I do with the Air NZ app?

The app allows you to manage your flight bookings, including changing seats, adding bags, and managing meals. You can also check in online, access your digital boarding pass, and receive real-time flight updates. Additionally, it facilitates ordering coffee, purchasing travel services, and tracking your loyalty points.

### How do I check in for my flight?

You can check in online from anywhere using the app. Once checked in, your digital boarding pass will be available within the app, and you can also add it to your Apple Wallet for easy access. This digital pass can be scanned at kiosks for bag tags and for boarding.

### Can I manage multiple boarding passes?

Yes, you can hold up to nine boarding passes for your group or family under the same booking within the app. Please note that bookings with infants are not currently supported for this feature.

### What travel services can I purchase through the app?

The app allows you to purchase various travel-related services directly. This includes travel insurance, airport parking, airport taxis and shuttles, hotels, and rental cars, making it a comprehensive tool for planning your trip.

### Is the app free to download and use?

The app is free to download. While the app itself is free, it does offer in-app purchases for various travel services and may display advertisements, as indicated by the 'free with in-app purchases' monetization model.

## Version history (last 5 releases)

### 4.16.0 — 2026-08-03

Kia ora!
 
We’ve made improvements and fixed bugs to ensure a smoother experience.
 
Some customers can now start their flight search in the app before continuing to our website to view available flights.
This feature is rolling out gradually and may not be available to everyone yet.
 
Thanks for flying with Air New Zealand!

### 4.15.1 — 2026-05-14

Kia ora!
We’ve made improvements and fixed bugs to ensure a smoother experience.
The refreshed home screen now lets you swipe between all the flights in your next trip, with more details quickly available.
We've also brought tracking of coffee orders in the lounge to the home screen, and updated the boarding pass to be easier to read for you and our crew.
Thanks for flying with Air New Zealand!

### 4.15.0 — 2026-03-24

Kia ora!
We’ve made improvements and fixed bugs to ensure a smoother experience.
The refreshed home screen now lets you swipe between all the flights in your next trip, with more details quickly available.
We've also brought tracking of coffee orders in the lounge to the home screen, and updated the boarding pass to be easier to read for you and our crew.
Thanks for flying with Air New Zealand!

### 4.14.1 — 2026-02-11

Kia ora!
We've made improvements and fixed bugs to ensure a smoother experience.

Thanks for flying with Air New Zealand!

### 4.14.0 — 2025-11-18

Kia ora!
We’ve made improvements and fixed bugs to ensure a smoother experience.
 
You can now access upcoming flights right from your device Home Screen with new widgets for iOS.
We’ve also refreshed our design to introduce Liquid Glass for iOS 26 users, bringing a clean, cohesive experience.
 
Thanks for flying with Air New Zealand!

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## More apps by Air New Zealand

- [Grabaseat](https://appshunter.io/ios/app/grabaseat/id483277405)
- [Air New Zealand OneSmart](https://appshunter.io/ios/app/air-new-zealand-onesmart/id721450293)
- [Air NZ cabin viewer](https://appshunter.io/ios/app/air-nz-cabin-viewer/id1036507463)
- [Kia Rere](https://appshunter.io/ios/app/kia-rere/id1576135411)

All apps by Air New Zealand: https://appshunter.io/developer/304851210

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*