# Air NZ — user reviews > 1,024 indexed App Store user reviews of Air NZ by Air New Zealand, rated 4.60/5 from 11,446 ratings. - Source: https://appshunter.io/ios/app/air-nz/id304851207/reviews - App overview in markdown: https://appshunter.io/ios/app/air-nz/id304851207.md - Rating breakdown: 5★ 9,596 · 4★ 847 · 3★ 262 · 2★ 161 · 1★ 580 ## What do users think of Air NZ? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 👍 Useful features - 🚀 Smooth check-in process - 👍 Friendly staff - 👍 Reliable service - 🚀 Convenient app - 👍 Great airline **Cons** - 🐛 Buggy app - 🔍 Lack of functionality - 🔍 Redirects to website - 🔍 Poor customer service - 🔍 Unreliable app - 🔍 Difficult to navigate - 🔍 Outdated design - 🔍 Expensive fares - 🐛 Frequent flight delays/cancellations **Commonly reported bugs** - App crashes on launch - Check-in process not working - Seat selection issues - Airpoints not tracking correctly - Boarding pass disappearing from app **Most requested features** - Add Apple Wallet support for boarding passes - Improve multi-booking management - Enable in-app flight booking - Provide better communication on flight changes - Add ability to track checked luggage - Improve app stability and performance ## Newest reviews (11 of 1,024) ### 2/5 — Phone app requires web but you can’t acknowledge terms on a browser *2026-08-20, version 4.16.0* I was one of several stranded air nz customers at 2 am and we were all encouraged to download the App, all 6 of us had the same issue and could not onboard. I have spent over 3 hours in chat with no resolution. ### 3/5 — Irritating *2026-08-18, version 4.16.0* After recent updates this app constantly says no Internet connection when opened. One always has to close this irritating message before one can use the app. ### 3/5 — Slow and inconsistent *2026-08-18, version 4.16.0* Doing anything other than booking flights is counter intuitive. Want to book parking? Click on that and go around in circles. It’s be great to simply click on ‘parking’ and it pulls through details instead of manually logging in. Having to remember flight details and times is difficult for me. ### 2/5 — Seat selection *2026-08-16, version 4.16.0* The previous version when we could select the seat straight away was better. ### 4/5 — Unsure where airports card was located *2026-08-15, version 4.16.0* Wasn’t sure where the airpoints card has gone, luckily the person at Mite10 helped ### 3/5 — History *2026-08-13, version 4.16.0* It would be great to see dates of historic flights as well as future flights ### 3/5 — App *2026-08-13, version 4.16.0* App wasn’t functioning, couldn’t download boarding pass ### 2/5 — Andrew *2026-08-12, version 4.16.0* New app is clunky, slow and has lost a lot of the relational database features. My Airpoints number is dropping off, frequently. My passport info is always lost. Really need a major improvement. Has seriously been a step backwards. ### 3/5 — Slow to update *2026-08-11, version 4.16.0* The app overall has changed so many times within the last 10-15yrs but lately when you make a change it takes ages to update properly. Makes it frustrating when boarding the flight. ### 3/5 — App needs a serious rethink *2026-08-08, version 4.16.0* Just a really poorly designed app for a simple use case ### 5/5 — Murphy *2026-08-05, version 4.16.0* Nice staff especially at Auckland airport that helped us with a smile on their faces ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a smart app *2026-08-20, version 4.16.0* All it takes is for a flight change and it becomes too much for the system to handle. Can’t even do something simple thing like a seat selection. Also, no longer shows you how many points needed for a banked year. How hard is it Air NZ? ### 1/5 — Flight update not showing in app *2026-08-18, version 4.16.0* Yesterday, I got an email flight update but today my app still doesn’t show my updated. The app is not reliable! ### 1/5 — Pointless *2026-08-16, version 4.16.0* I have to leave the app and go to the website to do certain things. Waste of time having an app. I should be able to bid for and upgrade on a flight from the app. Instead I get directed to the website and then have to bid using euros 🤷🏽‍♂️ Who in nz uses euros. ### 1/5 — Dropping out *2026-08-15, version 4.16.0* Try to change flight and site keeps dropping out at final stage very frustrating today, usually good ### 1/5 — Always faulty *2026-08-14, version 4.16.0* Multiple online check in’s that ended in a fault. Jetstar moving forward ### 1/5 — Impossible *2026-08-13, version 4.16.0* Made a point of using the app to book flights & wanted to split the amount between air points & visa - Clicked the box & added my visa details - took all on Visa ?!!! - Not happy at all. ### 1/5 — App not working *2026-08-05, version 4.16.0* App still not working correctly, been a month ### 1/5 — Faulty *2026-08-04, version 4.16.0* The app has been great for years but recently I have found it won’t open the boarding pass, which renders it useless. No update available. ### 1/5 — Not user friendly at all *2026-08-03, version 4.15.1* Seems like app it’s seems confused can’t save any of customers details I had to enter 3 times passport details no boarding pass showing on app not allowing me to change seat even though paid seat available. This is going down hill if you guys continue operating like this I wouldn’t be surprised air nz will become sister airline of Jetstar. ### 1/5 — ?? *2026-08-03, version 4.15.1* Where is the seat map ## Most praised reviews (10 highest-rated) ### 5/5 — Great and easy *2026-08-20, version 4.16.0* The Air Nz app is a versatile, flexible and an ease to use. All I need to do from booking a flight a taxi and extra baggage is at my fingertips ### 5/5 — Meals onboard *2026-08-18, version 4.16.0* Was handed over a surprise by NZ102 Auckland to Sydney. For 8 hours from 4pm to midnight until we were at Sydney airport, no nibbles or chippies or even few pieces of peanuts were available on the flight. I was expecting something to munch. Of course I was given a toffee just when aircraft prepared to land. We do get little baby packs of wafers or chippies or peanuts in our domestic flights. Minimum courtesy expected in trans Tasman flights please 🙏 ### 5/5 — Air NZ *2026-08-18, version 4.16.0* A great company I choose to fly with. Always get well looked after. The app super easy to navigate. ### 5/5 — Easy *2026-08-17, version 4.16.0* Simple to use app. Can do pretty much everything from the same app ### 5/5 — Convenient *2026-08-13, version 4.16.0* Convenient and easy to use app ### 5/5 — Great! *2026-08-10, version 4.16.0* Easy to use app. Thanks Air NZ ### 5/5 — Service *2026-08-09, version 4.16.0* As always excellent service Our flights left and arrived on time ### 5/5 — ARAE *2026-08-08, version 4.16.0* Best gluten free meal Raro to Auckland on a flight. Thumbs up to the chefs who finally understand GF doesn’t mean vegetarian or lactose free YAY! ### 5/5 — one thing missing *2026-08-08, version 4.16.0* hi i can request an upgrade in the app, it is greyed out without comment or context. ### 5/5 — Love ANZ *2026-08-06, version 4.16.0* So easy to check in on line and the app is user friendly . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*