# Air Selangor > Manage water accounts, track usage, pay bills, and get service alerts. (iPhone/iPad app by Pengurusan Air Selangor Sdn Bhd.) - Source: https://appshunter.io/ios/app/air-selangor/id6469747536 (this page in markdown: same URL + `.md`) - Developer: [Pengurusan Air Selangor Sdn Bhd](https://appshunter.io/developer/1483898031) - Category: Business, Utilities - Price: Free - Rating: 2.60/5 from 5 App Store ratings · 55 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 228 MB - Languages: American English - Released: 2025-01-01 - Data updated: 2026-08-20 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/air-selangor/id6469747536/reviews.md ## What is Air Selangor? Introducing the all-new Air Selangor app - designed to bring Joy in Every Drop. Explore the latest features, from managing your water account, timely water info alert in your area, water consumption tracking to seamless bill payment and more! List of features • Water account management: Seamlessly handle all your water accounts in one place. Update billing details, check account status and more. • Bill viewing and usage tracking: View all your bills, track usage patterns, and plan your water consumption with ease, anytime, anywhere. • Versatile payment options: Enjoy the convenience of multiple payment methods, including credit cards, e-wallets and more. • Timely alerts: Stay ahead with the latest updates on any water disruptions in your area. • Direct access to services: Apply for online services and conveniently track your application progress through our integrated app and web inbox. • Interactive chat support: Meet JOY, your virtual assistant, available to address any enquiries about your water account or services, ensuring prompt and efficient assistance whenever and wherever you need. ## Key features - Water account management - Bill viewing and usage tracking - Versatile payment options - Timely alerts for disruptions - Direct access to services - Interactive chat support ## What do users think of Air Selangor? Overall sentiment: negative **Pros** - ✨ Clean and modern design - 👍 Intuitive interface - 🚀 Smooth navigation - ✅ Functional app (for some users) - 💡 More services online - 💰 New payment methods - 🎮 Missions for coins **Cons** - ❌ Forced re-registration - ❌ Data not transferred - ❌ Difficult account registration - ❌ Login issues - ❌ Verification problems - ❌ Unclear error messages - ❌ Poor customer support access - ❌ Password requirements unclear - ❌ Inability to paste passwords - ❌ Payment issues - ❌ App is slower than previous version - ❌ Unreasonable ID verification - ❌ Cannot add multiple accounts easily - ❌ OTP issues - ❌ Account details missing - ❌ App not syncing properly - ❌ Inconvenient user experience - ❌ Unprofessional IT approach **Commonly reported bugs** - Registration process blocked - Login errors - Infinity loop of errors - App cannot recognize registered IC - Soft keyboard not popping up - App stuck on intro screen - Cannot log in after registration/verification - Email login disabled error - Password reset OTP sent to wrong/unrecognized email/phone - App not recognizing account holder details - IC verification failing - Cannot upload ID documents (front/back) - Account number tagged to a different IC - Billing details not reflecting correctly - App shows overdue bills unexpectedly - Login ID and password combination invalid after password change - Cannot send feedback through the app - FAQ page requires login - OTP not sent or expired - Unknown errors during document upload/submission - Verification email not arriving - App insists on re-registration for existing users - Unverified account status - File upload unsuccessful for ID - Unexpected error messages - App not syncing properly - Password does not meet requirement without hints **Most requested features** - Allow guest access for non-login features - Improve password manager compatibility and copy-paste functionality - Provide clearer password requirements with hints - Ensure data is transferred from old app - Allow adding multiple accounts easily - Improve customer support accessibility - Make payment process more seamless - Sync app data properly - Simplify ID verification process - Allow users to skip intro screens - Offer dark mode ## Recent user reviews (10 of 55) All indexed reviews: https://appshunter.io/ios/app/air-selangor/id6469747536/reviews.md ### 1/5 — Not properly tested *2025-10-17, version 1.0.12* Forces users to re register the user account but yet blocks the registration process when user enter the same email/phone number as previously registered for the 1.0 app- of coz user will use back the same phone and email! Your redundancy checking logic is flawed. Using the previous login also thres an error saying email login has been disabled please login again. Infinity loop of error. ### 1/5 — Frustrating experience!!! *2025-10-15, version 1.0.12* Why are you forcing your customer to pay their bills via this App??!!! Previously I had to repeatedly register my water bill account 4 times. The information is not transferred when you migrate to new app. Making me to give up using this rubbish app! Now you are forcing me to pay my water bill via App. And I had to register my water bill account again, 5th times. Why are you making it hard for us to pay our bill? You will send a warning notice to cut water supply if we don’t make payment. ### 1/5 — Violating Rights *2025-10-13, version 1.0.12* If we can pay bill with out account verification, why can't the account statement be sent to the tied profile email? In addition, your apps capability to scan mykad for verification is the worst compared to TOuch n Go, Settle and others. Who on earth give a green light for your KYC journey . meh. Again, back to the title, why do i need to be verified for the apps when Air Selangor has my associated email for the statement? ### 1/5 — Worse update *2025-10-06, version 1.0.11* Been using the previous version for years without any issue, infact one of the best utility app. This version really pushing my button, i have to register again with IC, and after registering, the apps cant recognise my IC no and request to use other ID. Like wht ID? Passport ? Military ID ? When i email them on the issue, they request picture of my IC back and front for verification. I'm trying to pay bill here, not applying for loan. For god sake 😡 ### 1/5 — Cant even setup my account *2025-10-04, version 1.0.11* While im trying to register my account, i am stuck at the page of keying in my personal details like name, phone, etc. Frankly, nothing wrong with this process, but the best part is im unable to type those info as input method is provided. How the hell im going to input those info if the soft qwerty keyboard doesnt even pop up? Pls do a thorough review before launching any new apps. This is super frustrating and now im stuck. ### 5/5 — Re-register but much better *2025-10-03, version 1.0.11* The re registration was a bit of hassle but probably worth it to clean user info. After registration was good to use and fast. Like the interface and hoping to see more lifestyle stuff ### 3/5 — App is good an intuitive. But… *2025-10-01, version 1.0.11* App is good and intuitive. So much improvement. But when it comes to payment, everytime I need to key-in credit card number. So if I don’t have my wallet next to me, I will delay the payment. And when I am in a rush, I can’t pay it on the spot. Delay again. ### 1/5 — Why can’t login? *2025-09-27, version 1.0.11* I have register an account but keep fail to login. Please solve this issue ASAP. It was so irritating🤬 ### 1/5 — Account Problem *2025-09-20, version 1.0.10* I used to pay for my parents bill too . Earlier app was easy. We can add as many Acc to pay the bill now it’s hard. It’s so dam difficult to even recreate your account and the new app is rubbish. At WhatsApp you only receive your own account bill what about the accounts that we used to pay. Air Selangor has made life more difficult-thank you for that then you charge late payment fee write. Sorry to say, your new system is totally ridiculous. You need to make it easier for people to use it. ### 1/5 — Bad APP *2025-09-07, version 1.0.10* This new app is really inconvenient! First, the old app forces us to switch, but after downloading the new one, we still need to re-register. Very unfriendly. Second, the accounts already registered in the old app are not automatically transferred. I have to manually find and add them again. I’m not managing just one account, and for some of them I don’t even have the hard copy anymore because it’s been too long. Now I have no way to retrieve those accounts. This is very frustrating and makes users dislike the app even more. ## Frequently asked questions about Air Selangor ### What can I do with the Air Selangor 2.0 app? The Air Selangor 2.0 app allows you to manage your water account, view and track your water usage, pay your bills using various payment methods, and receive timely alerts about water disruptions in your area. You can also apply for online services and track their progress. ### How do I pay my water bill through the app? The app offers versatile payment options, allowing you to pay your water bills conveniently using methods such as credit cards and e-wallets. You can access your bills and make payments anytime, anywhere directly through the application. ### Can I get help if I have questions about my water account? Yes, the app features an interactive chat support with JOY, your virtual assistant. JOY is available to address any enquiries about your water account or services, ensuring prompt and efficient assistance whenever and wherever you need it. ### Is the Air Selangor 2.0 app free to use? Yes, the Air Selangor 2.0 app is available for free. There are no charges to download or use the core features for managing your water account, tracking usage, and paying bills. ### What kind of alerts does the app provide? The app provides timely alerts to keep you informed about any water disruptions in your area. This helps you stay ahead and plan accordingly, ensuring you are aware of potential service interruptions. ## Version history (last 5 releases) ### 1.0.22 — 2026-08-19 Thank you for using the Air Selangor app! In this version, we've made some improvements to boost your app experience: • Bug fixes and performance improvements • Enhanced app stability Stay tuned for more joyful updates and exciting features coming soon. ### 1.0.21 — 2026-06-25 Thank you for using the Air Selangor app. What’s new in version 1.0.21: • New profile type: Others profile type for organisations & institutions. • Billing & payments: Clearer billing breakdown and outstanding balances visibility. • Joy Rewards: Redeem rewards using promo codes. Join missions before completing to earn points. Includes performance improvements and bug fixes. Stay tuned for more updates and exciting features coming soon. ### 1.0.20 — 2026-06-19 Thank you for using the Air Selangor app. What’s new in version 1.0.20: • New profile type: Others profile type for organisations & institutions. • Billing & payments: Clearer billing breakdown and outstanding balances visibility. • Joy Rewards: Redeem rewards using promo codes. Join missions before completing to earn points. Includes performance improvements and bug fixes. Stay tuned for more updates and exciting features coming soon. ### 1.0.19 — 2026-05-13 Thank you for using the Air Selangor app! In this version, we've made some improvements to boost your app experience: Bug fixes and performance improvements Enhanced app stability Stay tuned for more joyful updates and exciting features coming soon. ### 1.0.18 — 2026-04-09 Thank you for using the Air Selangor app! In version 1.0.18, we've introduced new feature and updates to enhance your experience. New feature Community Lestari - Learn about LCD, track your community’s water usage and view leaderboard ranking. General performance improvements and bug fixes for a smoother experience. Stay tuned for more joyful updates and exciting features coming soon. ## More apps by Pengurusan Air Selangor Sdn Bhd - [Air Selangor](https://appshunter.io/ios/app/air-selangor/id1375391512) All apps by Pengurusan Air Selangor Sdn Bhd: https://appshunter.io/developer/1483898031 ## Related topics [air selangor](https://appshunter.io/ios/topics/air-selangor) · [pengurusan air selangor sdn bhd](https://appshunter.io/ios/topics/pengurusan-air-selangor-sdn-bhd) · [selangor](https://appshunter.io/ios/topics/selangor) · [menteri besar selangor incorporated](https://appshunter.io/ios/topics/menteri-besar-selangor-incorporated) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*