# Air Selangor — user reviews > 55 indexed App Store user reviews of Air Selangor by Pengurusan Air Selangor Sdn Bhd, rated 2.60/5 from 5 ratings. - Source: https://appshunter.io/ios/app/air-selangor/id6469747536/reviews - App overview in markdown: https://appshunter.io/ios/app/air-selangor/id6469747536.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3 ## What do users think of Air Selangor? Overall sentiment: negative **Pros** - ✨ Clean and modern design - 👍 Intuitive interface - 🚀 Smooth navigation - ✅ Functional app (for some users) - 💡 More services online - 💰 New payment methods - 🎮 Missions for coins **Cons** - ❌ Forced re-registration - ❌ Data not transferred - ❌ Difficult account registration - ❌ Login issues - ❌ Verification problems - ❌ Unclear error messages - ❌ Poor customer support access - ❌ Password requirements unclear - ❌ Inability to paste passwords - ❌ Payment issues - ❌ App is slower than previous version - ❌ Unreasonable ID verification - ❌ Cannot add multiple accounts easily - ❌ OTP issues - ❌ Account details missing - ❌ App not syncing properly - ❌ Inconvenient user experience - ❌ Unprofessional IT approach **Commonly reported bugs** - Registration process blocked - Login errors - Infinity loop of errors - App cannot recognize registered IC - Soft keyboard not popping up - App stuck on intro screen - Cannot log in after registration/verification - Email login disabled error - Password reset OTP sent to wrong/unrecognized email/phone - App not recognizing account holder details - IC verification failing - Cannot upload ID documents (front/back) - Account number tagged to a different IC - Billing details not reflecting correctly - App shows overdue bills unexpectedly - Login ID and password combination invalid after password change - Cannot send feedback through the app - FAQ page requires login - OTP not sent or expired - Unknown errors during document upload/submission - Verification email not arriving - App insists on re-registration for existing users - Unverified account status - File upload unsuccessful for ID - Unexpected error messages - App not syncing properly - Password does not meet requirement without hints **Most requested features** - Allow guest access for non-login features - Improve password manager compatibility and copy-paste functionality - Provide clearer password requirements with hints - Ensure data is transferred from old app - Allow adding multiple accounts easily - Improve customer support accessibility - Make payment process more seamless - Sync app data properly - Simplify ID verification process - Allow users to skip intro screens - Offer dark mode ## Newest reviews (17 of 55) ### 1/5 — A masterpiece of incompetence *2025-08-21, version 1.0.10* Congratulations to the Air Selangor development team - you’ve somehow managed to create an app so spectacularly broken that it makes me wonder if anyone involved has ever used technology before. This registration system is a brilliant example of how to alienate your entire existing user base in one fell swoop. Apparently, the rocket scientists behind this app decided that the best way to handle user migration is to simply pretend it doesn’t exist, leaving thousands of existing customers stranded with no way to access the new app. The sheer genius of making it impossible to register with your IC, email, or phone number because it’s “already tied to your old account” is mind-blowing - clearly the solution is for users to get new government-issued IDs and phone numbers, right? The level of technical incompetence required to design a system this fundamentally broken is actually impressive in its own disturbing way. I’m genuinely curious if anyone tested this disaster before releasing it, or if the development team just threw it into the app store and hoped for the best. This isn’t just a bad app - it’s a monument to everything wrong with software development when basic logic takes a permanent vacation. ### 1/5 — Were qualified UX/UI designers who designed this horrible app *2025-08-20, version 1.0.9* There is no care or thought put into the set up and use of this app. After creating a profile, it’s impossible to add your account. If you already require NRIC, it should scan/get the account info and tag it to this profile. I’m tech savvy and even then, have issues creating and adding my account number to this new app. ### 1/5 — Very bad *2025-08-11, version 1.0.9* If your app isn't working, please quit. I've reported the issue through the app, but they say they haven't received it. I contacted customer service, but they can't resolve it. Is the issue you reported through the app not being received my fault or is it a technical issue on your part? Enter IC number but the phone number and email not me. Unable to communicate with your customer service. Vomiting blood ### 1/5 — Worse *2025-08-02, version 1.0.9* Try to register with new account. But when put a number phone, it show need to use another number. Do you think some or us have many phone numbers?? Now it forcing us to using this latest apps. Worse application Now i cannot do anything. I not remember when the last time i pay the bills. I have no physical copy anymore. So how????????? ### 1/5 — Total disappointment *2025-08-02, version 1.0.9* Extremely poor execution. The fact that all registered accounts were deleted and we’re now expected to re-enter them manually shows that this app was launched without proper internal testing. Top management obviously never went through the user experience themselves. It’s unacceptable for a critical public utility service. Most of us don’t have the physical bills anymore—everything was digital! This is a step backward, not forward. ### 1/5 — Very Poor App! *2025-08-02, version 1.0.9* Everything went well during the first app. Not only they did not export data correctly but I can’t even register my account. There is always an error message saying “please verify your profile to add water account as account holder” even though I have verified my profile. Extremely Poor App! The worst! You should be improving, not getting worst instead! ### 1/5 — Worst App. Your app reg like to apply a bloody housing home loan. With all these ID verification *2025-07-30, version 1.0.9* 12 words passwords, ID verification just for me to view and your bill.? You know what . I went through hundreds of failed front IC verifications saying that my details are not match even if I tried to used live camera captured photo, uploading my IC docs. Only back Ic verification was successful. What a horror experience for me just to view my monthly water usage. ### 1/5 — Difficult to set up *2025-07-27, version 1.0.9* My account and name correct but app can’t find match. It’s too difficult to just set up an account ### 1/5 — New system didn’t keep old records *2025-07-23, version 1.0.9* Need to register new profile & redo everything start from scratch in new system. Old system not allowed to access…we need to search old bills to key account number one by one into new system bcoz I just manage payments for multiple properties.… it also requested to upload IC to verified profile & tax return to verify TIN which is unreasonable !! ### 1/5 — ID Verification *2025-07-23, version 1.0.8* I’ve been trying to complete the ID verification process on the Air Selangor app, but it’s really difficult. Even after multiple attempts with a clear, non-blurry photo of the front of my ID, the system keeps rejecting it. I’ve asked a few others and they’re also facing the same issue. Please improve this part of the app. It’s frustrating and makes the registration process very inconvenient. Now i cannot register my account because of this issue. Please solve this ASAP!!! ### 1/5 — Air Selangor 2.0 is mega stupid apps. *2025-07-23, version 1.0.8* You must have hired a baboon as your IT manager. The old version was ok. Previously I could monitor not only the account for my residence but also the accounts of my rental houses. I have not recorded the account nos. of my rental houses anywhere, so how am I to register them. Furthermore I could not register into this new apps version, as it keep asking me for a new phone number. Does this stupid apps expect me to buy a new hp, just to be able to register with it? Don’t you think this mega unreasonable? ### 1/5 — Account no isssue *2025-07-14, version 1.0.7* This is my 2nd review. Revisit this poorly excecuted app to see whether I can register again and since when this requires your IC back and front for verification?! Plus when i scanned my IC, the notication said that my account number is tagged to a diff IC number?! What the heck is going at your back end? Why do you need an IC if I am the owner of the house (let say transfer of ownership) but the billing details belongs let say to my parent? So I have to chose renting? Then the bill have to change to my name and only the app sync? Seriously? I agree with the rests of the commenters here. You should have done a UAT before going publicly with this app. 🤬 ### 1/5 — Intro guide blocks *2025-06-30, version 1.0.6* The apps updated today, after that, when launched, required to login using NRIC which is fine, can login, but after login, new intro screen appears, which you cannot skip. first screen you can click Next, but second screen, no Next button, so you are stuck there, cannot go further. Apps not usable for now, please fix ### 1/5 — Frustrating and Poorly Executed App Transition *2025-06-14, version 1.0.5* The forced migration from the old Air Selangor app to version 2.0 has been extremely frustrating. The new app introduces multiple usability issues: 1. Login and Registration Problems: I’m unable to create an account because the app repeatedly tells me to “use another phone number,” without explaining why. This makes the onboarding experience needlessly difficult. 2. Password Manager Compatibility: Initially, the app did not support copy-pasting passwords which is a basic and essential feature for anyone using secure password managers like 1Password. This is a serious oversight in user experience and security design. 3. No Access to Support: Most troubling is that I can’t even contact customer support without logging in. I’m stuck in a loop! I can’t register, can’t log in, and can’t get help. This is unacceptable for a utility app that provides essential services. For a critical public utility, the app should be robust, intuitive, and accessible. At this point, it feels like users are being forced onto an incomplete and poorly tested platform. ### 1/5 — Apps need a lot to improve *2025-05-20, version 1.0.4* I checked the app every week/month for payment and the bills always 0, no need to pay for past few months - thought prolly due to paying high in advance, trusting the app thinking it sync properly and water bill always low. Had a doubt, so i lodged a request for bills through chat, then suddenly the app shows i had overdue by RM700+!? what kind of nonsense is this. the apps didnt sync at all and we only know the bills just because i asked??? ### 1/5 — Waste of Time and Money *2025-05-17, version 1.0.4* The old app is functioning well, and with the migration to the new app, I expect all my existing information—including my user account ID and password—to be carried over, rather than having to create a new account from scratch. Also, I’m unclear why a photocopy of the user’s IC is required for verification. We are using this app solely for payment purposes, and you should already have our identification details when we applied for water services. ### 1/5 — Unable to login with newly registered account *2025-04-28, version 1.0.4* I registered a new account despite being an existing user. I couldn’t verify my personal information for some reason. I cannot upload the front and back IC despite using PNG, JPEG or PDF format. I checked that my file size is way below 5MB. Then I logged out. I couldn’t log back in again. When I tried to use forgotten password option, it showed that OTP sent to unrecognised email and phone number, what the … Please jangan menyusahkan pengguna yg nak bayar bil on time sahaja!!! And who do I even contact to get support ??? ## Most critical reviews (10 lowest-rated) ### 1/5 — Not properly tested *2025-10-17, version 1.0.12* Forces users to re register the user account but yet blocks the registration process when user enter the same email/phone number as previously registered for the 1.0 app- of coz user will use back the same phone and email! Your redundancy checking logic is flawed. Using the previous login also thres an error saying email login has been disabled please login again. Infinity loop of error. ### 1/5 — Frustrating experience!!! *2025-10-15, version 1.0.12* Why are you forcing your customer to pay their bills via this App??!!! Previously I had to repeatedly register my water bill account 4 times. The information is not transferred when you migrate to new app. Making me to give up using this rubbish app! Now you are forcing me to pay my water bill via App. And I had to register my water bill account again, 5th times. Why are you making it hard for us to pay our bill? You will send a warning notice to cut water supply if we don’t make payment. ### 1/5 — Violating Rights *2025-10-13, version 1.0.12* If we can pay bill with out account verification, why can't the account statement be sent to the tied profile email? In addition, your apps capability to scan mykad for verification is the worst compared to TOuch n Go, Settle and others. Who on earth give a green light for your KYC journey . meh. Again, back to the title, why do i need to be verified for the apps when Air Selangor has my associated email for the statement? ### 1/5 — Worse update *2025-10-06, version 1.0.11* Been using the previous version for years without any issue, infact one of the best utility app. This version really pushing my button, i have to register again with IC, and after registering, the apps cant recognise my IC no and request to use other ID. Like wht ID? Passport ? Military ID ? When i email them on the issue, they request picture of my IC back and front for verification. I'm trying to pay bill here, not applying for loan. For god sake 😡 ### 1/5 — Cant even setup my account *2025-10-04, version 1.0.11* While im trying to register my account, i am stuck at the page of keying in my personal details like name, phone, etc. Frankly, nothing wrong with this process, but the best part is im unable to type those info as input method is provided. How the hell im going to input those info if the soft qwerty keyboard doesnt even pop up? Pls do a thorough review before launching any new apps. This is super frustrating and now im stuck. ### 1/5 — Why can’t login? *2025-09-27, version 1.0.11* I have register an account but keep fail to login. Please solve this issue ASAP. It was so irritating🤬 ### 1/5 — Account Problem *2025-09-20, version 1.0.10* I used to pay for my parents bill too . Earlier app was easy. We can add as many Acc to pay the bill now it’s hard. It’s so dam difficult to even recreate your account and the new app is rubbish. At WhatsApp you only receive your own account bill what about the accounts that we used to pay. Air Selangor has made life more difficult-thank you for that then you charge late payment fee write. Sorry to say, your new system is totally ridiculous. You need to make it easier for people to use it. ### 1/5 — Bad APP *2025-09-07, version 1.0.10* This new app is really inconvenient! First, the old app forces us to switch, but after downloading the new one, we still need to re-register. Very unfriendly. Second, the accounts already registered in the old app are not automatically transferred. I have to manually find and add them again. I’m not managing just one account, and for some of them I don’t even have the hard copy anymore because it’s been too long. Now I have no way to retrieve those accounts. This is very frustrating and makes users dislike the app even more. ### 1/5 — Need to have good apps *2025-08-28, version 1.0.10* Your apps not helping at all. I am staying outside Selangor but I pay water bills for my mum's house as well as my mum in law. But now your app asked me to register new profile which I did but its stuck at change new password which I did numerous time but unsucceed . I am afraid all info tjat I have key in the apps being erased. Please ask and get help from TNB or other service providers IT how they operate their apps. ### 1/5 — After registered, verified, cannot login. Cannot use. *2025-08-26, version 1.0.10* After registered, verified, still cannot login. Cannot use. ## Most praised reviews (10 highest-rated) ### 5/5 — Re-register but much better *2025-10-03, version 1.0.11* The re registration was a bit of hassle but probably worth it to clean user info. After registration was good to use and fast. Like the interface and hoping to see more lifestyle stuff ### 5/5 — THIS APP IS GETTING BETTER *2025-03-23, version 1.0.3* With the latest version update, i found it really easy to use and very smooth to view the bill, make payment and view the receipt as well as share the receipt. Good to see this latest upgraded version. Thank you. ### 5/5 — Stellar app *2025-03-01, version 1.0.2* The app works flawlessly. It is rare to find a good functional app with good user interface when it comes to utility apps in Malaysia. Well done to Air Selangor team for this implementation. Keep up the good work 😊 ### 5/5 — Stunning Design and Effortless Navigation *2024-11-23, version 0.1.9* I’m truly impressed with the design of this app—it's simply breathtaking! The sleek, modern aesthetic is paired with an intuitive layout that makes navigation a breeze. Every feature is thoughtfully placed, so even new users can find what they need without any hassle. The smooth transitions and visually appealing elements really make the experience feel polished and enjoyable. Whether you’re using it for a few minutes or for longer sessions, the design never feels overwhelming—just clean, elegant, and easy to use. This app sets a new standard for user-friendly interfaces! ### 5/5 — Nice app! *2024-11-19, version 0.1.9* The revamped app is smooth and pretty! With its clean and clear layout, it’s incredibly easy to navigate. The convenience of having more services available online is a game-changer. Thank you Air Selangor for digitalising the services, saving customers the hassle of visiting physical counters for tasks like ownership changes or reconnection requests. Great job! ### 5/5 — Convenient app *2024-11-14, version 0.1.9* This app is much better than the previous one since there are many other features available as well as new payment methods. I'm also excited for the missions available to collect coins. ### 5/5 — Seamless and easy to use! *2024-10-08, version 0.1.8* The app is super easy to use and works seamlessly. I love the refreshing clean design. Paying the water acc is a breeze and it’s really convenient to manage both owner & tenant accounts. Plus, it’s simple to track water disruptions. Good job 👍🏻 ### 3/5 — App is good an intuitive. But… *2025-10-01, version 1.0.11* App is good and intuitive. So much improvement. But when it comes to payment, everytime I need to key-in credit card number. So if I don’t have my wallet next to me, I will delay the payment. And when I am in a rush, I can’t pay it on the spot. Delay again. ### 3/5 — The turtle of the 2.0 apps *2025-05-18, version 1.0.4* The apps is worst than the 1st one in the loading , the responsive respond , the feedback loading , and when adding a new account .. U have an stable apps on air selangor 1.0 why ? Therefore , from apps(air selangor 2.0) i taking it to pay using air selangor 1.0 and website is better .. sry u guys just regressing on customer enter-face & technology ### 3/5 — A lot can be improved *2025-03-23, version 1.0.3* Paying by credit card is such a hassle. Need to key in everything unlike other utilities apps. And even when payment is made in the app, the account is not reflected immediately. My conclusion, if you want make payment, might as well do it outside the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*