# Air Transat — user reviews > 331 indexed App Store user reviews of Air Transat by Transat A.T. inc., rated 4.70/5 from 6,172 ratings. - Source: https://appshunter.io/ios/app/air-transat/id937379405/reviews - App overview in markdown: https://appshunter.io/ios/app/air-transat/id937379405.md - Rating breakdown: 5★ 5,256 · 4★ 484 · 3★ 155 · 2★ 62 · 1★ 215 ## What do users think of Air Transat? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Informative and easy to navigate - 💯 Great airline with friendly staff - 🕰️ On-time flights - 🍽️ Good in-flight meals **Cons** - 🐛 App crashes frequently - 🔍 Difficult to manage bookings through the app - ⏰ Long wait times to reach customer service - 💲 Expensive fees and charges - 🛫 Delayed and cancelled flights with poor communication **Commonly reported bugs** - Unable to check in through the app - Booking information not supported by the mobile app - Repeated errors when trying to select seats - App crashes when trying to add a booking **Most requested features** - Ability to add flights to calendar - Personalized notification settings - Seamless integration with mobile wallets - Better seat selection and management ## Newest reviews (10 of 331) ### 3/5 — Avis sur le vol direct *2026-07-01, version 4.7.0* Le vol direct pour le Sénégal est top , mais merci d’améliorer votre service à la clientèle. ### 3/5 — No updates, lack of details *2026-05-23, version 4.7.0* The gate changed twice, no updates in the app. There is no announcement about boarding time, the app is not really useful ### 1/5 — Garbage *2026-05-11, version 4.7.0* Won’t let me input my flight ### 5/5 — Super appli *2026-05-10, version 4.7.0* Super ### 5/5 — Voyage *2026-05-09* Pour l’instant tout parfait. J’attends toujours mes billets d’avion par courrier électronique merci départ Lyon 14h35 pour Montréal merci **Developer response:** Bonjour ! Pour que nous puissions vous assister, veuillez s’il vous plaît nous écrire en message privé avec les détails de votre réservation sur nos différentes plateformes de médias sociaux, ou nous appeler directement au 00 800 88 81 02 22 (ligne fixe) ou 00 800 87 26 72 83 (numéro local) depuis la France. / Mia ### 1/5 — Very Bad *2026-05-02, version 4.7.0* I can’t access your website. It force me to book ticket through Expedia. Still I can’t access your website so how can I check in? That’s a big question. This is last time with air Transat ### 1/5 — Ajout d’un voyage *2026-04-30, version 4.7.0* Je ne suis pas capable d’ajouter un voyage acheté depuis plus d’une semaine ### 5/5 — Thank You! *2026-04-30, version 4.7.0* I had a wonderful experience with air Transit recently. For that I am grateful. ### 1/5 — Worst customer service *2026-04-23, version 4.7.0* Seems their employees do not know the rules. Because of their incompetence my baggage was delayed at vacation destination, which arrived 3 days later. So we did not have any luggage for 3 days out of 6 days of vacation. Initially they agreed for compensating for things we purchased at destination. However finally they declined to pay that compensation. ### 5/5 — Service à la clientèle *2026-04-21, version 4.7.0* Très bon service, courtoisie et bonne humeur de tout le personnel: aéroport et sur le vol ## Most critical reviews (10 lowest-rated) ### 1/5 — Réclamation *2026-08-13, version 4.8.0* Mauvaise nourriture et service ### 1/5 — Extremely confusing and difficult to use *2026-08-11, version 4.8.0* Something that could be so simple is overcomplicated and made nearly impossible for the user to check in for a flight, horrible design, and they really need to rethink how they do things ### 1/5 — Très difficile *2026-08-01, version 4.8.0* Très difficile faire l enregistrement en ligne fonctionne pas très bien pour choisir ses sièges.Quel farce nous communiquer 1 semaine après cet avis,une compagnie qui se fout de ses clients! ### 1/5 — Can’t select a seat *2026-07-24, version 4.7.0* I paid for Econo Flex which includes seat selection. The app won’t let me select a seat. Call in wait time is excessive. Follow-up: I tried calling again and was given a message that approximate wait time was 5 minutes. Over 30 minutes later I was connected to an agent that was extremely helpful in making the sear selections I wanted. I still don’t understand why I could not do this on-line. ### 1/5 — Does not show bags *2026-06-15, version 4.7.0* Does not show carry on bags I purchased. It shows it on the website but not on the iOS app. ### 1/5 — Changement de siège *2026-05-23, version 4.7.0* Nous avons réservé nos sièges 3 jours d’avance avec un supplément monétaire, à l’arrivée de l’aéroport nous n’avons plus les mêmes sièges ils ont changé d’avions et nous devons s’occuper de demander un remboursement, ils sont incapables de nous accommoder de siège comparable ### 1/5 — Peut mieux faire *2026-05-23, version 4.7.0* L'application ne vous prévient pas si votre vol est annulé !! Nous avons dû aller à l'aéroport pour apprendre que le vol était annulé... ### 1/5 — Flight status not updated absolutely ridiculous *2026-05-22, version 4.7.0* Flight status not updated absolutely ridiculous ### 1/5 — No boarding passes *2026-05-17, version 4.7.0* No boarding passes, WestJet does it. ### 1/5 — 2 avions en même temps *2026-05-14, version 4.7.0* Pas brillant ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-08-16, version 4.8.0* So good ### 5/5 — Love the Club Class *2026-07-03, version 4.7.0* See the heading. ### 5/5 — Vol Portugal *2026-06-22, version 4.7.0* Bon vol , personnels à bord impeccable , serviable .Bouffe correcte , servit avec Vin ! L’espace pour les bancs est bons et on étouffe pas ! Certaine compagnie n’ont aucun respect pour les clients , j’ai été bien surprises de là c qualité de la prestation ( films et autre audio -jeux à bord) ça aussi Ça devient plus rare ! ### 5/5 — Great App *2026-06-16, version 4.7.0* The app is very well laid out. All the information for my trip in one place. ### 5/5 — Les meilleurs *2026-06-07, version 4.7.0* Ils ont la solution gagnante 🌈👍 ### 5/5 — Great resource! *2026-06-04, version 4.7.0* This is our first international flight with four kids in tow. This site has been a great resource of info to help prepare us for our flight! ### 5/5 — En Amour avec Transat *2026-06-02, version 4.7.0* Depuis 12 ans que j’utilise les services de la compagnie, à raison d’une vingtaine de fois depuis. Une belle retraite tout simplement💎 ### 5/5 — Amazing experience *2026-05-27, version 4.7.0* Amazing experience ### 5/5 — Smooth journey and great service! *2026-05-26, version 4.7.0* I had a fantastic experience flying with Air Transat. The check-in process was seamless, the cabin crew was incredibly professional and friendly, and the flight arrived right on time. The seats were comfortable enough for a long haul, and the overall value for money is unbeatable. Will definitely choose them again! ### 5/5 — Transat *2026-05-18, version 4.7.0* I really like this app it’s useful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*