# AirAsia MOVE: Flights & Hotels — Book Flights, Hotels & More!

> All-in-one travel app for booking flights, hotels, rides, and activities. (iPhone/iPad app by AirAsia Berhad.)

- Source: https://appshunter.io/ios/app/airasia-move-flights-and-hotels/id565050268 (this page in markdown: same URL + `.md`)
- Developer: [AirAsia Berhad](https://appshunter.io/developer/565051271)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.40/5 from 15,773 App Store ratings · 1,588 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.5 · 346 MB
- Languages: Uzbek, Russian, Indonesian, Japanese, Khmer, Thai, Chinese (Simplified, China), Chinese (Traditional, Taiwan), American English, Vietnamese and 2 more
- Released: 2012-09-27
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/airasia-move-flights-and-hotels/id565050268/reviews.md

## What is AirAsia MOVE?

Travel Smarter and Save More with AirAsia MOVE

AirAsia MOVE - ASEAN’s favorite travel app, making it easy to book cheap flights, hotels, airport transfers, activities and exclusive deals across Asia and worldwide.
Looking for the best travel deals? AirAsia MOVE is your all-in-one travel companion for flights, stays, rides and more. 
Whether it is a weekend break, a business trip or a last-minute holiday, AirAsia MOVE makes travel easy, affordable and secure. With access to over 700 airlines and more than 900,000 hotels across 130 destinations, your next adventure is just a few taps away.

BOOK CHEAP FLIGHTS IN SECONDS
Fly for less without the fuss. Compare and book flights from over 700 airlines worldwide, including AirAsia and other leading carriers.
- Official AirAsia Flight Booking Platform: Book directly on AirAsia MOVE to access exclusive flight deals, promotions, and discounts. Enjoy guaranteed low fares and a secure, seamless booking experience every time.
- Compare Flights and Prices: Find the best flights for your budget. Choose from low-cost or full-service airlines to suit your travel plans.
- Find the Best Flight Deals: Discover cheap flights with daily promotions, exclusive deals and last-minute offers.
- Book Flights Worldwide: Search and book international and domestic flights across Asia, Australia and beyond.
- Manage Your Flights: Mobile check-in, E-Boarding Passes and real-time flight updates on AirAsia flights. 
- Customise Your Journey: Select seats, add baggage and pre-book meals with ease.

FIND YOUR PERFECT HOTEL STAY
From luxury resorts to budget-friendly rooms, explore and book over 900,000 hotels worldwide.
- Choice for Every Traveller: Hotels, apartments, hostels, villas and more for all budgets and styles.
- All Hotel Classes Available: From 5-star luxury to 1-star stays, find the perfect option for your trip.
- Exclusive Deals: Unlock app-only rates and member-exclusive hotel discounts.
- Smart Search Filters: Sort by price, location, ratings and amenities to find the ideal stay.
- Worry-Free Booking: View cancellation policies, hotel details and high-quality photos before booking.
- Flexible Payments: Pay now, pay at the hotel, or enjoy free cancellation options for peace of mind.

SAVE MORE WITH SNAP (FLIGHT+HOTEL)
Why book separately when you can bundle? SNAP combines flights and hotels in one package.
- Maximise Savings: Save up to 30% with exclusive Flight+Hotel rates.
- Convenience: Manage your full itinerary in one place.

RELIABLE AIRPORT RIDES
Skip taxi queues with pre-booked e-hailing rides for airport transfers.
- Pre-Book Transfers: Schedule your ride in advance to avoid stress.
- Instant Booking: Secure a ride without waiting in line.
- Transparent and Safe: See fares upfront and track your driver in real time.

DISCOVER ACTIVITIES AND EVENTS
Make every trip memorable with curated experiences and local activities.
- Book Entertainment: Tickets for concerts, shows, tours and attractions.
- Unique Experiences: Art exhibitions, sports, fitness classes and local adventures.

SHOP DUTY-FREE AND TRAVEL ESSENTIALS
Save and stay connected before and during your trip.
- Duty-Free Shopping: Up to 70% off perfumes, cosmetics, gadgets and more. Pre-order for delivery to your seat or shop on board!
- e-SIM Connectivity: Roaming data without the hassle of a physical SIM.
- Travel Insurance: Protect your trip with insurance available in the app.

WHY CHOOSE AIRASIA MOVE
- All-in-One Platform: Flights, hotels, rides and activities in a single app.
- AirAsia Rewards: Earn points on every booking and redeem for cheaper trips.
- Seamless Payments: Link your BigPay account to use MOVEPay for secure, one-tap purchases.
- 24/7 Support: Chat with AskBo, our virtual assistant, or join travel communities for tips.

Download AirAsia MOVE today and travel smarter, see more, do more and connect with the world.
Note: Some features and promotions may only be available in selected countries.

## Key features

- Book cheap flights
- Compare 700+ airlines
- Book 900,000+ hotels
- Flight + Hotel packages (SNAP)
- Book rides and airport transfers
- Discover activities and events
- In-flight shopping deals

## What do users think of AirAsia MOVE?

Overall sentiment: negative

**Pros**

- 🚀 Simplified baggage fees
- 👍 Good low cost alternative airline
- 👍 Convenient app for booking flights

**Cons**

- 🐛 Buggy and unreliable app
- 🔍 Difficult to navigate and use
- 🤖 Useless chatbot with no human support
- 💰 Hidden fees and charges
- 🕰️ Slow and laggy performance
- 🤔 Inconsistencies between app and website

**Commonly reported bugs**

- App crashes during booking process
- Unable to check in or view flight details
- Payment issues and transaction failures
- Incorrect flight information displayed

**Most requested features**

- Improve app stability and reliability
- Provide better customer service and support
- Add more payment options and flexibility
- Streamline booking and check-in process
- Integrate app with airline membership program

## Recent user reviews (10 of 1,588)

All indexed reviews: https://appshunter.io/ios/app/airasia-move-flights-and-hotels/id565050268/reviews.md

### 1/5 — Big scam

*2026-08-06, version 12.50.2*

I bought Jpn-Bkk-Ygn tickets in advance and they changed the flights in 15 days and two flights is overlab in time I just didn’t know.So I asked for money from the website Agoda the one I bought and they told me to go ask the AirAsia and AirAsia said they can’t do nothing because I bought from Agoda and finally Agoda asked the airline to refund for me somehow.It is already 3 months and i didn’t get any refund or emails back.So shameful Malaysian airline.I hope you can use my money when your body bury i didn’t know your Alah teach you stole money from people so shameful.

### 1/5 — Spam city

*2026-08-05, version 12.50.2*

If you’re going to use this app be sure to sign up with an email alias, they will spam and bombard you with notification even when disabled.

### 1/5 — Zero customer support

*2026-07-28, version 12.49.2*

Paid for the Zero Change Fee add-on, but airport staff still forced me to pay an unfair penalty anyway. When I tried to get help, the AI chatbot provided no options and locked me out of the chat. Completely useless support why is it so hard to talk to a human now? AI just takes you round in circles please could someone contact me to resolve this

### 1/5 — Kinda a scam

*2026-07-23, version 12.50.0*

The AirAsia move app is designed to charge you more than necessary for add ons. definitely purchase add ons (ie baggage) through the website as this adds additional charges without showing you. When I complained AirAsia just said ‘you paid the amount so no refunds’. Would avoid AirAsia Move for this reason

### 1/5 — Paid extra for bag before flight and got charged again

*2026-07-21, version 12.49.2*

Had no issue on my way to Sandakan but when I was checking my bag back in, I got charged 25 American dollars for it. Doesn’t make any sense and feels like a scam. Already paid for additional luggage. Why are they charging me again?

### 1/5 — No Refund seen in more than 60 days

*2026-07-16*

Never book with AirAsia. They had cancelled our flights and offered refunds - we took the refund option and it has been more than 2 months and we have not seen the money. We have followed up with the Bo Chatbot numerous times, and when we get transferred to a live agent, no one responds, even if you’re still in the chat for 5 hours. I have contacted the voicemail and email services to follow up on the refund case but have had only fluffy answers and no actual resolution or refund. I have now lodged a complaint with the Malaysian Aviation Authority. We paid in good faith for services not rendered, the customer service is so poor and yet, this airline could not honour our refund. Don’t book with them ever.

### 1/5 — Misleading and poor pricing

*2026-07-15, version 12.49.1*

Very misleading information on deals and sales

### 1/5 — Worst App

*2026-07-15, version 12.49.1*

I tried for several days trying to book a flight for my wife and I but this app is so bad it doesn’t let her get a booking although my flight can be booked so we will  booking through another airline

### 1/5 — Flight refunds from air asia flight cancellation

*2026-07-13, version 12.49.1*

I have applied for a flight refund from my flight cancellation from Air Asia due to geological issue however, i still don’t have any refund after a month. We don’t actually get to speak to a real person, it’s an automated chat ai that is responding to my queries which is very disappointing.

### 3/5 — App flawed. Doesn’t award flown sectors to advance tier

*2026-07-13, version 12.49.1*

Enjoyed every aspect of my AirAsia experience, on the ground and in the air. That said, I never get credited with sectors flown per booking. Points are awarded but the sectors to advance to Gold Tier always stays at zero. Currently states I have taken 0/14 flights to reach gold, yet I have flown a bunch of flights already. App is flawed and customer service have no idea, they just close cases I’ve opened as completed. It appears that flying frequently with AirAsia that loyalty is not rewarded.

## Frequently asked questions about AirAsia MOVE

### What does the AirAsia MOVE app do?

AirAsia MOVE is a comprehensive travel app that allows users to book cheap flights, hotels, rides, and activities. It offers exclusive deals across Asia and beyond, making travel planning easy and affordable. The app aggregates various travel services into a single platform for a seamless user experience.

### What are the key features of AirAsia MOVE?

Key features include booking low-cost flights from over 700 airlines, finding and booking from over 900,000 hotels with exclusive discounts, and saving more with flight+hotel packages called SNAP. Users can also book rides and airport transfers, discover local activities and events, and shop for duty-free products.

### Is AirAsia MOVE free to use?

The app itself is free to download and use. Monetization comes from in-app purchases, where users pay for flights, hotels, rides, activities, and shopping items booked through the platform. There are no upfront costs to access the app's booking functionalities.

### What kind of travel can I plan with this app?

You can plan a wide range of travel, from quick city breaks and tropical escapes to last-minute business trips. The app is ideal for solo travelers, couples, families, and business professionals looking for affordable options for flights, accommodations, local transportation, and entertainment.

### Does the app offer deals on flights and hotels?

Yes, the app specializes in offering cheap flights with unbeatable low fares and exclusive promotions from AirAsia and other leading airlines. It also provides exclusive hotel promotions and deals, with options to filter by price, location, and ratings. Users can save even more by booking flights and hotels together through the SNAP feature.

## Version history (last 5 releases)

### 12.52.0 — 2026-08-27

Your AirAsiaMOVE app just levelled up! 
  Sleeker UI for effortless browsing. 
   Faster performance, every tap. 
Update now and travel smarter!

### 12.51.1 — 2026-08-18

Your AirAsiaMOVE app just levelled up! 
  Sleeker UI for effortless browsing. 
  Faster performance, every tap. 
Update now and travel smarter!

### 12.51.0 — 2026-08-06

Your AirAsiaMOVE experience just got better!

 UI improvements for smoother navigation. 
 Optimized app performance.

Update now and enjoy a more refined travel companion!

### 12.50.2 — 2026-08-03

Your AirAsiaMOVE app just levelled up! 
   Sleeker UI for effortless browsing. 
    Faster performance, every tap. 
Update now and travel smarter!

### 12.50.1 — 2026-07-30

Your AirAsiaMOVE app just levelled up! 
  Sleeker UI for effortless browsing. 
  Faster performance, every tap. 
Update now and travel smarter!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*