# AirBolt — user reviews

> 50 indexed App Store user reviews of AirBolt by AirBolt Pty Ltd, rated 2.80/5 from 45 ratings.

- Source: https://appshunter.io/ios/app/airbolt/id1085408200/reviews
- App overview in markdown: https://appshunter.io/ios/app/airbolt/id1085408200.md
- Rating breakdown: 5★ 15 · 4★ 5 · 3★ 1 · 2★ 4 · 1★ 20

## Newest reviews (17 of 50)

### 2/5 — AirBolt GPS: scam?

*2024-07-01, version 3.8.3*

The AirBolt GPS does not work as advertised, and the support team is refusing to refund the expensive subscription.

### 3/5 — Inconsistent User Interfaces

*2024-03-25*

The app, manual and web site have different interfaces making it difficult to know which settings to use. This app lags behind the web site as it still says Geofencing coming soon although it is available on the web site.  The app and web site should use the same terms so that the online documentation is correct for both.

### 2/5 — Customer Service

*2024-01-16*

They are great at helping you trouble shoot issues but when you’re all out of options and request to cancel your account you hear nothing back. Numerous emails sent to cancel and no replies

### 1/5 — Apple Pay

*2023-09-13*

Die App bieten Apple Pay als Zahlungsweise an, lehnt dann aber alle Zahlungen wegen eines angeblich falschen Codes ab. Und das noch bei diesen unverschämten Jahrespreis.

Nachtrag: Positiv wäre das Feature, dass man den Tracker mit einem Freund teilen kann. Leider kommt bei dem Freund aber immer die Meldung: Permission Denied. Der Tracker selbst funktioniert aber komischerweise

### 2/5 — Needs security

*2023-08-03, version 3.7.0*

This app does not follow modern security guidelines, such as NIST 600-63. There are no social login options. It’s not possible to use the password manager with it. There’s no MFA.

### 1/5 — Cannot get lock to connect to app

*2023-06-06*

I bought a new lock and cannot get it too paid with my iPhone 14 Pro Max. It keeps giving me a “Connection Timeout” error even though it’s connected to my phone’s Bluetooth.

### 1/5 — The absolute worst customer service I’ve ever….

*2023-05-17*

Abysmal. Absolutely abysmal. So bad even I’m embarrassed writing this review. 
I’ve experienced some hardware issues with my AirBolt locking and unlocking and messaging with AirBolt customer support has got to be one of the most frustrating experiences imaginable. 

When I say a full month went by before one of my emails was returned, I’m not exaggerating even by a day. This happens well into our conversation, not at the beginning. I just receive a response February 2nd from my last email on December 30th. 

Now the rep refuses to honor my request for a different associate to help me with my issue. Claiming she’s “escalating” my issue….which adds no other employees to the conversation, no additional contact, no expedited responses, and no value to my support transaction.

### 4/5 — Crashes fixed

*2022-07-27, version 3.1.3*

Update 7/27/22. With new app release 3.1.3/105, issues have resolved and works as expected !

### 4/5 — Crashes But love it when it works

*2022-06-24*

Lately, the app has been crashing shortly after opening. I’ve tried restarting the iPhone twice and checked troubleshooting and no luck. But when it works, it’s great and makes me feel like it’s secure.

**Developer response:** Hi,

We are sorry to see this happening. Could you please update to version 3.1.3 to resolve the issue :-)

### 1/5 — It keeps crashing

*2022-06-10*

It crashed

Customer service is responsive. However, it just doesn’t work. I can put my iPhone on top of the lock and the app does not detect it even though Bluetooth is connected. I recommend just buying a TSA lock and throwing an Apple Air Tag in your luggage. This has worked seamlessly and is far less expensive. 

If you get it working, recommend not locking your luggage in 3rd world countries since they don’t understand it and cut two of mine off. AirBolt was nice about replacing one.

Sadly, I was hoping this product would work. Now to find my bolt cutters so that I can cut them off.

**Developer response:** Hi, we are really sorry to hear that . Can you please update to version 3.1.3 which should resolve the issue

### 1/5 — Airbolt not working

*2020-11-16, version 3.0.11*

I cannot get airbolt recognized on my Bluetooth, I have restarted my phone. I have logged out and then back in. I really had high hopes for this to no avail. So disappointing.

### 2/5 — App Keeps Crashing

*2019-06-16*

This will be the first time for me to use the Airbolt since receiving 5 of them for Christmas 2018.

Too bad the app keeps crashing even after I updated it!

**Developer response:** Hi, as per email months ago and our other comments please put into aeroplane mode, logout of the app, turn off aeroplane mode and login again

### 1/5 — Used to love my AirBolts (have 7 of them)...

*2019-06-02*

But now the app on my iPhone X starts and then exits before i can do anything.  So I can only use the manual unlock method.

Manually unlocking them will teach you quickly to reconsider if you made a mistake buying them. 

Hope the developer fixes the app so it doesn’t exit in the next version.

**Developer response:** Hi Toby,

Sorry to hear- however, simply putting your phone into aeroplane mode, logging out of the app and then logging in will fix the problem. Should you have any concerns please do reach out to us at support@theairbolt.com so we can sort out any issues you may have. 

- Hi Toby, just following up if you manage to sort this out per our instructions?

### 4/5 — App crashes on start up.

*2019-05-18, version 2.02*

Seems to be an issue since updating to the latest version. App crashes to home screen constantly. 
Great lock, app needs improvement.
Having followed some guidance this issue is resolved.

### 2/5 — login

*2019-05-11, version 2.02*

I cant login, tried changing password but still denied access, therefore cannot update and locks me out for 24 hrs

### 3/5 — Crash with iPhone XS MAX iOS 12.2

*2019-04-23*

After iOS upgrade, app always crash in lunch phase. Can developer adjust problem?

Thanks

——-

After app reinstall, all problem is solved. 

Thanks for feedback. 

Good apps!

**Developer response:** Hi, 

Please delete the app and reinstall. There has been a major server update. Furthermore, please reach out to us at support@theairbolt.com directly next time so we can assist you.

### 1/5 — Completely dishonest vendor

*2019-04-03, version 2.02*

Do not buy anything from this vendor.

After bricking my AirBolt with a poor quality update they now refuse to remediate. They have zero idea of their obligations under Australian law.

Save yourself the grief... Avoid at all costs.

## Most critical reviews (10 lowest-rated)

### 1/5 — Terrible

*2026-05-01*

Lock never works it’s always in range but never truly connected. Can’t remove from Bluetooth. Can’t re-pair in the app. Tracking card just quit working one day and doesn’t charge now. Basically one of the worst purchases I’ve ever made. Wish I could warn others so I hope they read this.

### 1/5 — DO not buy

*2025-10-16*

I bought an airbolt lock.  The company says refunds if not satisfied.  As requested I shared the pictures of the airbolt and packaging, all in pristine condition and now radio silence for 10 days.  
DO NOT BUY.  You can buy TSA approved locks for much less.  What’s unique about this?  When you are next to it, you can use your phone to unlock it!!!

The sale and the promises are just scams.

### 1/5 — Rubbish product

*2025-08-29, version 3.8.8*

This product has never worked - despite buying 6 of them. Customer service non existent. Have tried repeatedly to cancel my subscription but my login is no longer recognised. Second year in a row they have deducted an annual subscription and refuse to refund it.  We are now talking to Fair Trading.

### 1/5 — Non-functional

*2025-06-15*

Bought it, followed set-up instructions perfectly, purchased the annual plan & the AirBolt GPS only displays the location of its set-up. It tracks nothing. Reached out to seller twice, and they do not reply—garbage!

### 1/5 — HORRIBLE

*2025-04-21, version 3.8.7*

Do not purchase. Received the locks, the app never connected and they refused to refund. Worst experience.

### 1/5 — Alexander Timchenko MD

*2024-12-28, version 3.8.6*

Attention!!!! 
Before you purchase a plan, just wanted to let you know - This thing just doesn’t work. Waisted money and time. 
No, I do not think I know a better product.

### 1/5 — Position rarely shown, firmware update failing

*2024-11-03*

Does not work as intended, firmware updates from the app fail all the time. Position is not shown, only when app connects via Bluetooth. Will not extend my subscription with Airbolt.

### 1/5 — Waste of time

*2024-07-16, version 3.8.4*

Just does not work. 2nd day trying … hours wasted on poorly designed product. Instructions are not very helpful. Support ? Still waiting …

### 1/5 — Complete trash wish I hadn’t bought this garbage DON’t BUY!  It’s a loser!

*2024-01-13*

This is yet another folly of mine, buying a piece of garbage after I’ve had three other locks all fail. I had hoped that they would get this right. Instead, it took them six extra months to actually get the product in my hands and it like the other stuff they sold me doesn’t work don’t buy this garbage this stuff must be made in some village in lower China because the manufacturers don’t care, and they could care less about you as a customer. Singularly unresponsive!!!

### 1/5 — The app does not open …Frustrating

*2023-12-15, version 3.8.2*

App does not open. I can’t even try to use the lock

## Most praised reviews (10 highest-rated)

### 5/5 — Great product and excellent execution!

*2019-05-12*

I’m that guy who always loses his keys. Nothing worse than losing the key to your car, bike or backpack lock. One thing I don’t lose, is my phone! So now I don’t have to worry. I love the tracking feature and this little gadget is a must have!

**Developer response:** Thanks for the great review! Glad you are loving the AirBolt :)

### 5/5 — Möchte es nicht mehr missen

*2019-04-19*

Auch der Support von AirBolt antwortet nicht.  Bin nicht der einzigste dem es so geht. 
 
Update: irgendwann kam es doch an.  
Möchte es nicht mehr missen.

### 5/5 — Great app

*2019-03-30, version 2.02*

This app works well with the AirBolt allowing multiple Airbolts to be managed as well as shared with a travelling companion. The history of the lock being locked and unlocked, ability to turn TSA on/off, tracking function and the alerts should you move too far from your luggage or someone attempts to take your luggage.

Innovative product and app.

### 5/5 — Stunning new User Experience

*2019-03-19*

The new update is by far the biggest improvement so far. Overall the build quality and packaging of the lock is perfect now the app looks good and is much smoother.

The build quality and user experience is similar to Apple products. It simply works!!!

**Developer response:** Thanks for the wonderful review! Motivates us to continue to make the AirBolt the best smart lock ever!

### 5/5 — Great Customer Service

*2019-02-23*

This is a company that stand by their products and so do I. We ordered a couple of new locks. One worked great and the other had a glitch to it. After contacting their support, I was quickly helped and the problem was resolved in short order. Thanks Again for your great customer service!

**Developer response:** Our absolute pleasure! Always here to help

### 5/5 — Ein absoluter Glücksfall

*2019-02-18*

Ich bin gerade von einem Rucksackurlaub in Kolumbien zurückgekehrt, wo mein Bluetooth AirBolt ein absoluter Glücksfall war.  
Abgesehen davon, dass ich damit meinen Rucksack abschloss, benutzte ich ihn mehrmals am Tag, um meinen Spind in den Hostels zu sichern. Es ist so viel bequemer als ein Schlüssel (kann verloren gehen) oder ein Kombinationsschloss (Kombination ist sichtbar, wenn sie offen bleibt). 

Ich konnte sogar mein Handy mit meinem persönlichen Kombinationstastendruck im Schließfach einschließen. Nicht zuletzt hilft das Bluetooth-Tagging, mein Gepäck im Auge zu behalten, z.B. bei Reisen im Bus.  

Super-zuverlässig! Super-bequem!

**Developer response:** Vielen Dank für das tolle Feedback. Ich bin froh, dass Sie den AirBolt auf Ihren Reisen geliebt haben! Wir werden weiter innovieren :)

### 5/5 — Great product!

*2019-01-30*

No more forgetting lock codes. Also, this company has great customer service!

**Developer response:** Yay - and no more combinations! Always happy to help :)

### 5/5 — This really helped me a lot while travelling

*2019-01-22, version 1.3.1*

It was easy with the app to manage my suitcase lock. I could share my lock with my husband as well with the help of this app, so we both could access whenever we wanted. It was really handy during our honeymoon. Kudos guys. Keep it up!

### 5/5 — Quality plus!

*2019-01-12*

Looks good, great features and works great! 

Initially had a problem logging into the app but it was quickly resolved by the customer support.

### 5/5 — Quality Product :)

*2019-01-10*

Got these for the whole family! Super cool!! I actually bought them for travelling but now have started using them for the Gym! App is simple with the ability to select different alert tones for proximity alerts which I use a lot 
-Please do release more tone options :)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*