# Aircall — More than a business phone

> Mobile business phone system for integrated customer communications and intelligence. (iPhone/iPad app by Aircall.io Inc..)

- Source: https://appshunter.io/ios/app/aircall/id1021338425 (this page in markdown: same URL + `.md`)
- Developer: [Aircall.io Inc.](https://appshunter.io/developer/1021337734)
- Category: Business, Utilities
- Price: Free
- Rating: 4.40/5 from 302 App Store ratings · 254 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 82 MB
- Languages: French (France), German (Germany), American English, European Spanish, Italian
- Released: 2015-12-15
- Data updated: 2026-08-26
- Monetization: subscription
- User reviews in markdown: https://appshunter.io/ios/app/aircall/id1021338425/reviews.md

## What is Aircall?

Extend the Aircall desktop experience to mobile.

Trusted by 20K+ businesses, Aircall is more than a business phone; it’s an integrated customer communications and intelligence platform. Achieve more with virtual agents, AI-driven insights, and automation.

Extend your desktop experience to mobile
Stay connected with your team and customers, and keep your work flowing smoothly, no matter where you are, with the Aircall app for iOS.

Step away with confidence
Stay connected and respond to customers quickly, even when you're away from your computer. Receive instant alerts for voicemail, missed calls, text messages, and assignments with mobile notifications, so you'll never miss a thing.

Create work-life privacy and separation
Manage business calls conveniently from your mobile device, without exposing your personal phone number.

Keep productive on-the-go
Record calls, have notes automatically taken for you, and instantly track business conversations in 100+ CRM or Helpdesk integrations for attribution.

Faster response times
Are missed calls leading to missed opportunities? Instantly view and assign missed calls, texts, call back requests, and voicemails to teammates right from your mobile device.

Stay connected and in control
Get the best experience on mobile when you connect using a reliable WiFi network. In-app notifications will alert you to network, headset, or infrastructure problems, so you can adjust your setup or transfer your call to a GSM cellular network.

Aircall Features for iOS:

Business numbers
Select local, toll-free, mobile numbers or port existing numbers.

Phone controls
Mute, hold, transfer, and add to conference call.

Messaging
Send and receive SMS/MMS text messages.

Notifications
Respond faster and get alerted when a conversation comes in.

Availability settings
Manage when you're available for calls, especially on shared lines.

Unified view
Calls, texts, voicemails, and status logs are captured around the customer.

Call recordings
Capture and pause call recordings for quality assurance.

AI assist
Save time with automatic call summaries, transcriptions, and instant insights.

Integrations
Instantly record your conversation activity into your systems of record.

Contacts
Access your business contact information list on-the-go, from anywhere.

Assign to
Manage your inbox by assigning conversations to teammates.

Transfer to GSM network
Switch to cellular if your WiFi network connection is unstable.

Sign up for Aircall today

If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.

## Key features

- Business phone numbers
- Call recording and notes
- SMS/MMS messaging
- AI-driven call summaries
- CRM and Helpdesk integrations
- Mobile notifications
- Call transfer and conferencing

## What do users think of Aircall?

Overall sentiment: negative

**Pros**

- 🚀 Convenient mobile app
- 📞 Seamless desktop-mobile integration
- 📊 Helpful analytics and reporting
- 🤝 Good CRM integrations
- 💬 Reliable text messaging

**Cons**

- 🐛 Frequent crashes and bugs
- 📉 Unreliable call quality and connectivity
- 🕰️ Slow app performance and loading times
- 🔇 Missing key features like voicemail playback
- 💰 Overpriced compared to competitors

**Commonly reported bugs**

- Calls frequently drop or fail to connect
- Text messages often delayed or not received
- Mobile app randomly logs users out
- Compatibility issues with newer iOS versions
- Inconsistent performance across different devices

**Most requested features**

- Add ability to send and receive multimedia messages
- Improve mobile app stability and user experience
- Provide better customer support and issue resolution
- Introduce more customization and personalization options
- Enhance call management features like call transfer

## Recent user reviews (10 of 254)

All indexed reviews: https://appshunter.io/ios/app/aircall/id1021338425/reviews.md

### 3/5 — Sometimes it does, sometimes it doesn’t!

*2026-08-10*

I’ve been using your call for a little time now for work. It does work great however it does have its issues. My biggest issue is when I am doing a conference call, if at least one of those people is also on Aircall, then my keypad is grayed out. Meaning if I make an another call into the conference and I have to dial an extension or press zero for the operator, I cannot do that because the number pad is grayed out! This is a huge issue for us at My place of work! The second issue is called quality. Sometimes it works good sometimes it doesn’t. I get complaints from the other end saying they can’t hear me or that I’m quiet and then on my end sometimes it’s static and choppy sounding. These are both issues that need to be fixed. Because we use this for work, I will continue using it. But hopefully this gets fixed before my company decides to use something else! It does in a great nicely with our CRM so we do use it.

**Developer response:** Hi there, thank you for leaving a review. We're sorry to hear about the keypad issue during conference calls and the inconsistent call quality. Could you please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details? We'd be happy to help troubleshoot.

### 3/5 — Je cherche la fonctionnalité pour crée un répondeur

*2026-07-17*

Utilisateur depuis plusieurs années je n’ai toujours pas trouver la fonctionnalité pour enregistrer un message vocal, application peu intuitive sinon très bien mais je trouve que ça pourrait être largement simplifier

**Developer response:** Bonjour, merci d’avoir laissé un avis et de nous avoir fait part de votre retour. Nous sommes désolés d’apprendre ces problèmes. Pourriez-vous nous contacter via notre Centre d’aide ici [ https://support.aircall.io/fr-fr ] en nous donnant plus de détails ? Nous serions ravis de vous aider !

### 1/5 — Absolute garbage

*2026-06-26*

We have been using for two months now multiple calls drop clients can’t hear us. We’ve lost multiple deals. Very hard to maintain connection on any network.

**Developer response:** Hi there, thank you for leaving a review. We're sorry to hear about the call quality and connection issues you've been experiencing. Could you please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details so our support team can troubleshoot and find a solution? We hope to hear from you soon.

### 3/5 — It needs an apple watch app.

*2026-06-20*

Crucially need a watch app for this. When phone rings. It needs to ring on the apple watch as well.

**Developer response:** Hi there, thank you for your review and your suggestion regarding Apple Watch support. We've passed your feedback along to our mobile app team for consideration. If you have any other questions or suggestions, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!

### 1/5 — I hate Aircall with the white-hot intensity of a thousand imploding suns.

*2026-06-02*

I have to use Aircall for work on my phone and laptop. The call quality is terrible, on the rare occasions that calls actually get through. My phone won’t ring, but then I’ll get missed call alerts. I’ll get an alert for voicemail, but unable to actually listen to the voicemail. Outbound calls don’t connect.  On the rare occasions they do connect, either they can’t hear me or I can’t hear them. Texts don’t come through until hours after they’re sent. The call history, messages, and missed alerts are different on each device I’m using. Absolutely terrible.

**Developer response:** Hi there, thank you for your review. We're sorry to hear about these experiences. The issues you've described are things we'd really like to look into further. Could you please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details so our support team can troubleshoot and find a solution? We hope to hear from you soon.

### 1/5 — Updates!

*2026-05-18*

This app updated nearly weekly and when it does, you can’t receive calls so you miss out on potential business. Stop logging us out every time there’s an update!

**Developer response:** Hi there, we're really sorry to hear about this experience. Can you please reach out to us at support@aircall.io with more details of these issues you've experienced? We'd love to help you troubleshoot, and hope to hear from you soon.

### 2/5 — Works - sometimes

*2026-05-15, version 9.12.0*

The is a product our businesses uses. We have about 25 people set up with all different types of phones (androids, iPhones, tablets, laptops, desk tops) 

If calling from a desktop the app works fine, but the constant updates to layouts and lack of communications about updates make it difficult to navigate when looking for missed calls or voicemails. 

When working from cell phones it it hit or miss. It performs the worse on iPhones where, if the screen is locked, when you try to answer the call doesn’t connect and freezes at “ringing”. 

There hasn’t been a fix for this bug so our sales team has been issued new company phones rather than using aircall. 

Trying to use Bluetooth with aircall has been an issue. Especially on CarPlay or android car. The call will often not transfer and they are left to pull over as to not expose themselves to issues with being on the cell and driving. 

Our inside teams using computers don’t have an issue, but if we leave the building or try to use a phone it is hit or miss.

### 1/5 — So broken

*2026-05-08, version 9.12.0*

Answering a call doesn’t answer for the caller. App gets stuck in a loop and has to be restarted.

### 1/5 — This app will cost you money and business. DO NOT USE

*2026-04-24*

Ever since they rolled out workspace this VOIP has been near unusable some days.

Update since developer response: thank you but no thank you. I believe your apology is hollow and that Aircall does not care about its service reliability or customers. That’s why after nearly an entire year of bad reviews and problems with workspace, nothing has been fixed. As of 2/4/26 texting is encountering more problems than ever. Do not use this service.

**Developer response:** Hi there,
Thanks for taking the time to share this! That’s definitely not the experience we want for you.

We’re actively enhancing Workspace in a variety of ways, and feedback like yours is incredibly valuable. If you’re open to it, please submit an example and our Support team can look into what’s happening on your account and share it directly with our Product team.

Thank you,
Aircall Marketing Team

### 4/5 — CarPlay

*2026-04-13*

Support for CarPlay would be great

**Developer response:** Hi there, Thanks for the review! Your feedback has been passed on to the mobile app team. If there is anything else we can do for you, please let us know. Thanks again!

Edit: The team is on it, and this feature will be out soon!

## Frequently asked questions about Aircall

### What does the Aircall mobile app do?

The Aircall mobile app extends your business phone system to your smartphone, allowing you to make and receive business calls, send text messages, and manage customer interactions from anywhere. It provides features like business numbers, call recording, and AI-powered insights to enhance your communication workflow.

### What are the key features of the Aircall mobile app?

Key features include obtaining business phone numbers, managing calls with mute, hold, and transfer options, sending and receiving SMS/MMS messages, and receiving instant notifications for calls and voicemails. It also offers call recording, AI assist for summaries and transcriptions, and seamless integration with over 100 CRM and Helpdesk platforms.

### How much does Aircall cost?

Aircall operates on a subscription model. While specific pricing details are not provided in the description, users can sign up for Aircall to access its services. It is important to check their official website for the most up-to-date pricing plans and options.

### Is Aircall compatible with my phone?

The application is available for iOS devices. For the best experience, it is recommended to connect using a reliable WiFi network. The app also includes features to alert you to network issues and allows you to transfer calls to a GSM cellular network if your WiFi connection is unstable.

### How can Aircall help my business?

Aircall helps businesses improve response times by providing instant alerts and easy assignment of missed calls and messages. It offers work-life privacy by separating business and personal numbers, and boosts productivity with features like call recording, automatic note-taking, and CRM integrations for efficient customer data management.

## Version history (last 5 releases)

### 9.19.1 — 2026-08-25

Bug Fixes & Improvements: We’ve made some behind-the-scenes updates to keep everything working reliably.

### 9.19.0 — 2026-08-12

Something new you'll use every day.

You can now share text directly from any app to Aircall — use the iOS share sheet to quickly send messages to your recent contacts or groups without switching apps.

Settings got a new General section too, with an option to open Aircall straight on the keypad every time you launch it.

The app also checks your connection before sending a message, so you'll know right away if something didn't go through.

Update and share the right way.

### 9.18.0 — 2026-08-03

A handful of personal touches in this update.

You can now set Aircall to ring with your iPhone's own ringtone — find it in your call settings. Contact rows in the Contacts screen now show phone numbers at a glance, and a floating button lets you jump straight to the latest message after scrolling up in a long conversation.

Update and make it yours.

### 9.17.0 — 2026-07-15

Some thoughtful improvements landed in this update.

A new "What's New" screen is now available in Settings — so you can always check what changed in the latest version right inside the app.

Settings got clearer too: "Quality" is now "Call Quality", "Report a bug" is now "Help Center", and some labels are more descriptive. WhatsApp template editing has also been improved.

If you haven't tried Aircall on CarPlay yet, you'll see a prompt to discover it on your first launch after updating.

Update and explore what's new.

### 9.16.0 — 2026-07-01

Something big just arrived — Aircall now works with CarPlay.

Connect your iPhone and Aircall appears right on your car's display. Browse your recent calls and contacts, make outgoing calls, and receive incoming call notifications — all without touching your phone. Whether you're heading to a client meeting or working from the road, your team is just a tap away on the dashboard.

Your app icon also got a new shortcut: long-press it to jump straight to the keypad without even opening the app.

Creating group conversations is now smoother, call details stay more responsive, and you can now access the transcript and share buttons during a collapsed call.

We also fixed a crash on fresh installs and a few other stability improvements.

Update and take Aircall wherever you go.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*