# AirDoctor Pro — user reviews > 40 indexed App Store user reviews of AirDoctor Pro by Aquatru LLC, rated 2.20/5 from 69 ratings. - Source: https://appshunter.io/ios/app/airdoctor-pro/id6447295779/reviews - App overview in markdown: https://appshunter.io/ios/app/airdoctor-pro/id6447295779.md - Rating breakdown: 5★ 16 · 4★ 2 · 3★ 2 · 2★ 6 · 1★ 43 ## Newest reviews (14 of 40) ### 1/5 — App doesn't work *2025-12-01, version 2.20.27* Keeps glitching and logging me out ### 1/5 — Spent over 500 USD; app FAIL *2025-09-10* Bought the smart compatible version and despite resetting and redownloading, the data graph will not populate. Reached out to customer service and her suggestion was “are you sure your WiFi is paired?” Bought the more expensive version to see the data. Debating returning the device but the customer also has to pay for the return shipment. Strongly suggest customers look elsewhere especially at this price point. **Developer response:** We are sorry to know you're having issues with your App. Please contact us by email at info@airdoctorpro.com ### 1/5 — Unable to connect device to a new WiFi netowk *2025-08-28* Working with customer service for 30 + minutes now. I have followed all prompts asked of me and the app will not allow me to access my account without the original network. Even after deleting and re installing. The customer service rep is saying the circumstances that I am describing are not possible. I’ve now asked for the issue to be escalated. For such an expensive product, this is wild to be told you are unable to be helped even with an escalation. The app is flawed in that it is looking for the non existent network and there is no way to access resetting the connections. I look forward to this issue being resolved and would appreciate an outreach! **Developer response:** We are sorry to know you're having issues with your App. Please contact us by email at info@airdoctorpro.com ### 1/5 — Just terrible *2025-08-24* TLDR - good purifier, terrible app, save money and buy the one without the app access. This app is awful! We have the small and the large unit. The large unit STILL (6 months) won’t show particle count, though the small one does. I emailed the company to see if it’s broken and they said it’s a known issue for that model and they are working on it… but they still advertise it as a feature and take full price from buyers! I’ve had this issue for 6 months - but reading the reviews, it’s been going on for over a YEAR!! They say they are working diligently to fix it in replies - if it’s been over a year exactly what work are you doing?! All the app really does is allow you to change the speed from your phone. No schedules or anything convenient. And after you make one change to the speed, the screen dims and it spins and freezes up. I have the force quit the app and reopen it to change the speed again or go look at the other purifier. It also makes you log back in every week because the “token” expires. Only backend engineers use the term token - end users don’t. They make you two factor authenticate via email every week. What security risk is there?! Someone may hack my password and change my purifier air speed - how scary? Just let the app stay signed in or use Face ID - it’s not a bank account, but its security is more annoying than any of my bank apps. I recommend saving some money and buying the non smart version. The app isn’t smart, so buying the other model is smarter. **Developer response:** We are sorry to know you're having issues with your App. Please contact our customer service team by calling: 800-220-6570 or contact us by email at cs@aquatruwater.com https://support.aquatruwater.com/hc/en-us/categories/360004495454-Customer-Support ### 1/5 — Doesn’t work. Waste of money. *2025-07-16* I have two AirDoctor Pro units and neither will even connect to the app anymore. Even when they did, they provided no updates on particle matter or even when to change the filter. No point in purchasing these upgraded units if they don’t even function as intended. So many other reviews corroborate this, so trust us and don’t waste your money. Very disappointing from supposed top of the line air filter units. Starting to doubt if the filtration is even as good as advertised. AirDoctor needs to do better, this is unacceptable for the price of these units. **Developer response:** We are sorry to know you're having issues with your App. Please ensure you are connected to the internet before opening the application. Please contact our customer service team by calling: 800-221-2515 or Email us: info@airdoctorpro.com https://airdoctorpro.com/contact-us/ ### 1/5 — No point in this app *2025-04-11* Logs me out constantly!! This is not an app that has to be so secured I can stay logged in without an issue of someone stealing all data… Theres nothing to do on this all I regret getting the smart version and the charts are not useful. I basically use this to dim the light at night of the device cus I haven’t figured out how to do it on the device itself!! **Developer response:** We are sorry to know you're having issues with your App. Please ensure you are connected to the internet before opening the application. Please contact our customer service team by calling: 800-221-2515 or Email us: info@airdoctorpro.com https://airdoctorpro.com/contact-us/ ### 1/5 — Don’t Fall for the “Smart” Version *2025-01-24* The air particle count graph is purely visual and doesn’t tell you what the y axis is and what contaminants are present. The app is a glorified remote control. The “Smart” version isn’t worth the extra money and I wish it was more useful like the Dyson Big & Quiet that at least gives you CO2 readings in real time. **Developer response:** Thank you for bringing this to our attention. We are continuously striving to improve. Please reach out to our customer service team for assistance. You can contact us anytime by calling 800-221-2515 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday and Sunday between the hours of 7 AM and 3 PM PST or contact us by email at info@airdoctorpro.com https://airdoctorpro.com/contact-us/ ### 1/5 — Just terrible *2024-12-26* TLDR - good purifier, terrible app, save money and buy the one without the app access. This app is awful! We have the small and the large unit. The large unit STILL (6 months) won’t show particle count, though the small one does. I emailed the company to see if it’s broken and they said it’s a known issue for that model and they are working on it… but they still advertise it as a feature and take full price from buyers! I’ve had this issue for 6 months - but reading the reviews, it’s been going on for over a YEAR!! They say they are working diligently to fix it in replies - if it’s been over a year exactly what work are you doing?! All the app really does is allow you to change the speed from your phone. No schedules or anything convenient. And after you make one change to the speed, the screen dims and it spins and freezes up. I have the force quit the app and reopen it to change the speed again or go look at the other purifier. It also makes you log back in every week because the “token” expires. Only backend engineers use the term token - end users don’t. They make you two factor authenticate via email every week. What security risk is there?! Someone may hack my password and change my purifier air speed - how scary? Just let the app stay signed in or use Face ID - it’s not a bank account, but its security is more annoying than any of my bank apps. I recommend saving some money and buying the non smart version. The app isn’t smart, so buying the other model is smarter. **Developer response:** We are sorry to know you're having issues with your App. Please contact our customer service team by calling: 800-220-6570 or contact us by email at cs@aquatruwater.com https://support.aquatruwater.com/hc/en-us/categories/360004495454-Customer-Support ### 1/5 — Unusable App *2024-12-20, version 1.4.21* I cannot use the app because it doesn’t recognize my city. Otherwise, I would have given a thorough review. ### 1/5 — Poor Customer Support with app charting not working *2024-12-16* Charting for the 3500i doesn’t work after 3 weeks of use of my Dec 2024 air doctor purchase. Contacted customer support twice to troubleshoot and they were unable to resolve but said they’d be in touch in 3 biz days which has passed. Frustrating experience. Caveat emptor, buyer beware! **Developer response:** We're sorry to know that you're having issues with your unit. We will be more than happy to help you find a solution. Please contact our customer service team so that one of our technicians can assist you. ### 2/5 — No smart home ecosystem support *2024-12-06, version 1.4.21* Please add support for 3rd party platforms like Matter, HomeKit or Alexa. Anything to integrate into home automations. ### 1/5 — Useless app *2024-10-09* The data in the app is used as a selling point for the more expensive “smart” devices, yet this feature doesn’t even work. We’ve had 3 AirDoctors for a week now and none of them populate any particle data in the app. Multiple other reviews like this and they just respond to contact customer service. No, you just need to fix your broken application for your extremely expensive products. **Developer response:** We sincerely apologize for the inconvenience you are experiencing with our app. We are currently facing some software issues that are affecting its performance, which is why you are not being able to see data and we understand how frustrating this can be. Please know that our team is working diligently to resolve these issues as quickly as possible. We're committed to ensuring that the app is back up and running smoothly, and we will keep you updated with any progress. Thank you for your patience and understanding during this time. If you have any other questions or concerns, please feel free to ask. We're here to help! ### 1/5 — Air quality data *2024-09-22, version 1.4.21* The app often doesn't show air-quality data on the diagram ### 2/5 — Clunky *2024-07-29, version 1.4.21* The app worked fine at first but I had to reset my password because I forgot it. When I did, it asked me for an OTP code which I’ve never had to do before and don’t have AirDoctor on my authentication app, so I’m unable to log back in now. I was able to change my password on the website but it didn’t communicate back to the app and I still can’t access and control my units. Makes no sense to require that level of security for an air purifier and they didn’t implement it correctly by failing to notify users with the instructions on how to get the QR code to link back to the auth app. I called customer support and they couldn’t help me, I’m doubtful anyone will call me back, we will see. Shouldn’t release an app unless it’s fully baked. ## Most critical reviews (10 lowest-rated) ### 1/5 — This App Got Dumber! *2026-07-14* I really wanted to love these air purifiers, which is why I invested in multiple AirDoctor units for my entire home. Unfortunately, the app has become more frustrating over time instead of improving. The Wi Fi connection is constantly glitchy, devices randomly disconnect, and getting everything back online is a headache. For a premium product that costs this much, I expected a reliable app and regular improvements. Instead, it feels like the software has gone backwards. After reading the reviews, it’s clear I’m not the only one experiencing these problems. I contacted customer support hoping for a solution, but they weren’t able to resolve the issue. The air purifiers themselves may work well, but the app seriously lets the whole experience down. If I had known the app would be this unreliable, I honestly would have reconsidered buying so many AirDoctor units. I hope the company starts investing in fixing the software because their customers deserve much better. ### 1/5 — Worst App I’ve Ever Used *2026-05-03* I’m on my second air doctor AD5500i because the first one wouldn’t read temperature, humidity, etc. as it advertised. Their customer service said this was a known issue with the equipment. I just installed the replacement they sent me, and same issue. I’m also now getting “internal server errors” and it’s not reading anything at all. So, now it’s even worse. Who releases apps this terrible, is my real question. Good lord. **Developer response:** Hello, Thank you for your review. We regret that your experience did not meet expectations. We would appreciate the chance to make things right—please reach out to us at https://airdoctor.zendesk.com/hc/en-us/articles/30095624842775-Customer-Support so we can assist you further. We look forward to resolving this for you. ### 1/5 — Does App work for anyone? *2026-04-08, version 2.20.41* I wish I would have read here before buying an $1100 purifier. This is nuts that I can’t see any stats or even connect to the device. I also use a BlueAir device and love the ease of the app/device. Bye AirDoctor ### 1/5 — Will not connect to network *2026-02-14* I reached out to support and spent quite some time with them to get my AirDoctor to connect which it did not. They said it was an issue with the app or system itself and created a higher level ticket and that someone would reach out. It had been weeks and I have still not heard back. Sad this does not work when it worked before. ### 1/5 — CANT CONNECT 5500 *2026-01-21* Literally just spent 1200 dollars total on the 5500 smart purifier with an extra year supply of filters . I go to download the app and it doesn’t even connect to the app when setting everything up . Definitely a trash App ! What’s the point of spending extra money on the smart purifier if we can’t even use the feature ??? Garbage ! **Developer response:** We are sorry to know you're having issues with your App. Please contact us by email at info@airdoctorpro.com ### 1/5 — No Air Quality Readings *2026-01-20, version 2.20.38* App paired to my AD3500i but doesn’t provide any details as to indoor air quality. PM2.5 lists “no data available”. I wish I would have known this before spending the additional $200.00 to have this information. ### 1/5 — can’t create account *2026-01-10, version 2.20.32* I bought the new AirDoctor 5500 so i could connect to Wifi but the app will not allow me to create an account. I get the message that my country (US ) does not match my zip code .. I have repeatedly taken app off and reinstalled / turned off my phone and changed my zip code since my town has two. Still the same message. ### 1/5 — App Never Works *2026-01-08, version 2.20.32* The app is useless. It always say there is no internet and the app will not open. Even though we clearly have internet. ### 1/5 — Useless App *2026-01-07, version 2.20.32* Their app is completely useless. You can’t sign in, says your username isn’t found when you can sign in online your safari. Their customer service line is also useless. You sit on the phone with them for hours, and can’t get help with anything. Nothing works on this app. It’s ridiculous. We pay WAY too much for these machines with app capability to run into this many issues with the app. Do something! You obviously have way more negative reviews than positive ones. When will companies actually start listening to their customers?? Why can’t I sign in?? Why won’t it let me click on anything?? Why does It say I don’t exist when I clearly do?? I’m moving on to another company that cares about their customers. ### 1/5 — Doesn’t work *2025-12-03* I paid extra to have the connectivity. It shows the device as connected, but when I tap on it to go control it, it is disconnected. The app is also overall extremely buggy and slow. It crashes very often. Also love how when I go to look at the temperature in my room because that’s the only information I can get from it without accessing my purifier, I find it has logged me out of my account. **Developer response:** We are sorry to know you're having issues with your App. Please contact us by email at info@airdoctorpro.com ## Most praised reviews (10 highest-rated) ### 5/5 — Works well, no issues *2026-06-29* I don’t understand other reviews. The app works well and gives good information. It was easy to setup and update. I can access my unit wherever in the world I’m at. I’m not a computer geek. This app is a good app with the best product for better air quality. I’ll update if things change. **Developer response:** Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :) ### 5/5 — Efficient love my AirDocfor *2026-05-21* A great product that I know is credible and reliable for quality air. App has been very helpful. **Developer response:** Thank you for your feedback! We are happy to know that you are satisfied with our products. ### 5/5 — Needs work *2025-07-18* Outside PPM is actually Micrograms per Cubic Ft. They should know what data the API is displaying. Isn’t that the point? The “peak daily pollution” gradient has no values, just gray lines. Paying top $ for AD want to know what levels the lines represent. Daahboard shows that outside ozone(incorrectly as ppm) but there is no display of inside ozone! If you have ion turned on, you want to know the inside ozone! You can use Boost to schedule 1 hour intervals of higher airflow. But you can’t control the duration or power level. All you can do is schedule the days and times. Very disappointing. **Developer response:** Hi, thank you so much for your feedback, we truly appreciate it. If you’d like more clarity on how to use the app, I’d be happy to assist you. Feel free to reach out to us at: 📧 info@airdoctorpro.com 🌐 https://airdoctorpro.com/contact-us/ ### 5/5 — Great App *2024-04-12* I didn’t have an issue download or getting the app downloaded. I recently bought the AirDoctor 3500i and I love it. I love that in the app I can see the weather, pollen count, humidity, etc. I can also control the purifier and see at what levels the filters are at, and dim it from the comfort of my phone if need be. **Developer response:** Thank you for your feedback. We are happy to know that you are satisfied with our products. ### 4/5 — Easy Set up! Needs a small update *2025-08-12* I was able to set up my air purifier super easy but I accidentally put my phone number in incorrectly & I’m not allowed to change it on the app, went to the website & got on the live chat so someone could update it for me & they said that they can’t do it on their end & that the number isn’t even needed. That option should either be fixed to where we can update it ourselves or completely taken off if it’s not needed. **Developer response:** Thank you so much for your feedback, we truly appreciate it. We’ll make sure to share your suggestion with our developers. ### 3/5 — terrible particle count graph *2024-07-04, version 1.4.21* great air purifier terrible app…..need better particle graph…. and the app is boring to use….slow to pull up graph information is useless because there is no scale or color code to see what it is trying to tell me put some fun and colors into it my dyson had a better app but not happy with the purifier ### 3/5 — NEEDS a Schedule Function *2024-05-07* There needs to be a schedule function. The timer is okay, BUT a schedule function would allow me to set it and forget it. That’s my main gripe. There are some others, but they’re so minor I would forget them if there was a schedule function. ### 3/5 — Good start but not great *2024-01-15* Sign up process not smooth. Connecting device very good - with help of the paper step by step guide. Data looks good although dashboard of device could be more intuitive. The zoom in out function looks old school. And some meaningful summary of overall airquality would be better. **Developer response:** We appreciate your feedback, we are continuously striving to improve. Please do not hesitate to reach out to us if you have any questions or require any asistance. You can contact us anytime by calling 800-221-2515 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday and Sunday between the hours of 7 AM and 3 PM PST or contact us by email at info@airdoctorpro.com https://airdoctorpro.com/contact-us/ ### 2/5 — Almost useless *2026-02-24* There are no values for the air particle count. Just a scale with no information at all. It’ll show a peak in particles, but your guess is as good as mine with what that actually means. The weather part of the app hasn’t loaded since I’ve downloaded the app. **Developer response:** Hello, Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration. Please reach out to us so we can learn more about your situation and figure out how to make this right for you, Hope to hear from you soon. ### 2/5 — The app is no longer working *2025-06-08* The app will not connect to the WiFi. **Developer response:** We are sorry to know you're having issues with your App. Please ensure you are connected to the internet before opening the application. Please contact our customer service team by calling: 800-221-2515 or Email us: info@airdoctorpro.com https://airdoctorpro.com/contact-us/ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*