# AirGap Vault - Secure Secrets — user reviews

> 13 indexed App Store user reviews of AirGap Vault by Papers GmbH, rated 4.40/5 from 26 ratings.

- Source: https://appshunter.io/ios/app/airgap-vault-secure-secrets/id1417126841/reviews
- App overview in markdown: https://appshunter.io/ios/app/airgap-vault-secure-secrets/id1417126841.md
- Rating breakdown: 5★ 20 · 4★ 1 · 3★ 2 · 2★ 2 · 1★ 1

## Most critical reviews (10 lowest-rated)

### 1/5 — Scam software ,他会偷你的种子。别下载

*2025-08-23*

Do not use this air gap, it will steal your seeds.

### 1/5 — Please listen to the opinions

*2024-06-06, version 3.31.0*

The product can be rated 4.5 stars, but I deliberately rated it one star. In order to attract the attention of the developers, I have reported to the developers more than once that this wallet is good in every way, but it is only suitable for individual users. For team collaboration, the security of the mnemonic cannot be guaranteed, because without the password, employees cannot interact; if the password is given, employees can copy the mnemonic silently and take it away. This is the biggest security difference from traditional hardware wallets! My suggestion to the team is to add an additional password to the "show mnemonic" function, which can perfectly solve the security problem.

### 1/5 — Importou a seed, perdeu a conta

*2021-12-12, version 3.12.0*

Se você importa a seed as contas não carregam, ou seja, se vc perder o dispositivo perdeu as suas criptos. Por que usar um caminho de derivação que ninguém mais usa, devs?
Cuidado galera.

### 2/5 — Still remain stunk on splash screen

*2025-01-08*

The last update note said fixed this issue. But this bug exist on iPhone6s/7 with iOS 15.8.3.
Not only on this app, Airgap Wallet app also has this bug.

**Developer response:** We are sorry you had to face such problems. Rest assured the glitch has been fixed. You can update the app to see the changes.

### 2/5 — My wallet is frozen!

*2022-05-09*

I can’t purchase anything with it. The purple wallet froze on me and won’t let me sign any transactions!!!  I can’t get on discord because I cant paste my wallet address!!  So, I can’t discuss and find out why this is happening!  I can’t mint or purchase on objkt or anywhere!!

Please tell me how to fix this!!  Also, i don’t want to lose the tezos I have in the wallet.

**Developer response:** Hi. To join our discord, your wallet address is not required. It’s easiest for us to help you there, on Telegram or via email.

If the app freezes, you can force close it and you should be able to use it again.

### 2/5 — Белый экран после запуска

*2019-02-02, version 1.6.0*

Айфон 5. 10.3.3

### 3/5 — Key will not be invalidated after editing fingerprint

*2021-07-21*

Is this iOS limitation?

**Developer response:** As far as I'm aware, this is standard behaviour on iOS. If you are worried about someone changing your fingerprint and getting access to your Vault that way, we recommend that you use the additional "passcode" in AirGap Vault.

### 3/5 — Переменные вместо текста

*2019-03-07, version 2.0.0*

После обновления отображает текстовые переменные, которые на текст не заменяются.

### 5/5 — Awesome wallet

*2024-02-26*

Works amazingly well. Everything is secure and perfectly air gapped. Great product. Highly recommended!

### 5/5 — good

*2023-01-23*

but  why it  doesn't import op and apt tokens

**Developer response:** We're always adding more coins to our apps. Please reach out to us on Telegram or Discord to let us know which tokens you would like to see in our apps.

## Most praised reviews (3 highest-rated)

### 5/5 — Great Customer Service

*2022-12-28*

Great Customer Service - is one of the reasons that I used this wallet/vault and sure enough, I had forgotten how to recover my coins and Stephen helped a lot.

**Developer response:** Thank you for the positive feedback!

### 5/5 — 好用

*2022-11-13, version 3.19.0*

好用、方便

### 5/5 — Works like a charm

*2020-11-26, version 3.5.1*

I’m using the Vault on an offline device. Everything works flawlessly. Best part: The app is completely open source and can be verified. Thanks for making it!😊

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*