# AirHelp・Flight Tracker — user reviews > 64 indexed App Store user reviews of AirHelp・Flight Tracker by AirHelp Germany GmbH, rated 4.70/5 from 323 ratings. - Source: https://appshunter.io/ios/app/airhelpflight-tracker/id6736442533/reviews - App overview in markdown: https://appshunter.io/ios/app/airhelpflight-tracker/id6736442533.md - Rating breakdown: 5★ 283 · 4★ 20 · 3★ 4 · 2★ 1 · 1★ 15 ## What do users think of AirHelp・Flight Tracker? Overall sentiment: neutral **Pros** - 💯 Effective in getting compensation - 🚀 Quick and easy process - 👍 Helpful and responsive support - 🔍 Useful flight tracking features - 🏆 Successful claims **Cons** - 💰 High commission fees - 🕰️ Slow and unresponsive in some cases - 🤔 Unclear about fees and policies - 🚫 Unsuccessful claims in some cases - 🤷‍♀️ Lack of transparency **Commonly reported bugs** - Delayed or rejected claims without clear explanation - Issues with accessing account information **Most requested features** - Option to claim for self-organized alternative travel - Support for more languages ## Newest reviews (10 of 64) ### 2/5 — Useless *2026-08-07* Airhelp claims to get compensation for delayed flight smoothly but it has been over 5 months and there is no update from their side just status stuck at same place from months. It will be easier to get refund from airlines. **Developer response:** We are truly sorry for the long wait and the frustration this delay has caused. While we aim to process every flight compensation claim as smoothly as possible, complex claims can sometimes take longer due to airline response times. Please contact our experts via Live Chat at airhlp.co/livechat so they can thoroughly check the current status of your claim and provide you with a detailed update. ### 4/5 — Easy to use *2026-07-21* Trying it out for the first time today **Developer response:** Hope you enjoy :) ### 1/5 — Poor Service *2026-01-22* Did not solve what they claim they would. Extremely slow service and almost no communication along the way. Just a short comment at the end saying: we couldn’t help you… Not worth bothering your time and energy with this. Maybe try with some other services **Developer response:** We are sorry you are not satisfied with the outcome. Eligibility depends on specific and numerous (also legal) factors. To get more details regarding your claim, we encourage you to contact our team via Live Chat: https://airhlp.co/livechat. We are available to provide more information on the specific reasons for this result. ### 1/5 — Not recommended *2026-01-10* App looks good easy to file the claim - but after you share all your personal data there is no contact from company - total fraud and they probably selling your data instead of fighting for you !!! DO NOT USE IT , BETTER FILE CLAIM YOURSELF ON AIRLINE PORTAL **Developer response:** We are definitely not a scam- our 4.5 score on Trustpilot proves our commitment to our customers. After a claim is submitted, we contact customers via email, but we are also available for real-time updates on our Live Chat: https://airhlp.co/livechat. Please contact us there so we can provide more details and look into your specific case. ### 5/5 — Finally a great flight tracker! *2025-12-30, version 1.8.0* This app is awesome!! No ads or stupid IAP’s. The app looks and works great. The live activities widget is super convenient! I’ve already recommended it to all my friends and family. ### 1/5 — Scam *2025-12-12* I paid for AirHelp+ for 2 years. First time I got a flight cancelled, they put a thousand excuses to not cover a lounge access. I paid this service to not have to fight with airline’s support. What’s the point if I have to fight with AirHelp’s awful support? Don’t waste your money here **Developer response:** Hello, we apologize for your frustrating experience. Regarding lounge access, passes are typically not issued if the cancellation occurs less than 6 hours before departure, the airport lacks a lounge, or the trip wasn't registered. We aim for better support than you received. Please reach out to info@airhelp.com or our live chat so we can investigate your specific details. ### 5/5 — Sírvelo *2025-11-26* The app was waited for a long time , before I used it only through the browser. App is working for for me with the same features before the website. They helped me a lot to resolve issues. Recommended . **Developer response:** Many thanks :) ### 5/5 — Helpful *2025-11-25* Great love it God bless to all **Developer response:** Thank you! ### 5/5 — indispensabile *2025-10-31, version 1.6.0* scoperta per caso è utilissima perché in caso di ritardo aereo fornisce pass gratuiti alla vip loungr ed inoltre provvede direttamente alla richiesta di risarcimento quando ce ne sono gli estremi ### 1/5 — Cobran demasiadas comisiones *2025-10-13, version 1.5.2* Me intentaron cobrar más de 80€ de comisiones por hacer una reclamación, a si que la acabe haciendo por mi cuenta a través de la AESA con 0 comisiones. ## Most critical reviews (10 lowest-rated) ### 1/5 — False advertising *2026-08-26* I had a disruption with the airline and I purchased the AirHelp+ turns out that they still charge you fees even if you have the subscription. You need to purchase before you fly and not the day you are flying. So beware - they will charge you fees even if you have the subscription ### 1/5 — Unable to reach anyone even Chat or Customer Support!! *2026-08-10* I couldn’t able to reach anyone for my regarding to my compensation payment. When I tried to ask for my claim updates or my compensation payment, it relied, “Can I help with anything else?” **Developer response:** Thank you for your feedback. We are sorry for the frustration with the chat. Please be assured that our Live Chat has real, live agents ready to help you once you pass the initial prompt. You can reach them at https://airhlp.co/livechat, or alternatively, email us at info@airhelp.com with your claim questions so we can assist you directly. ### 1/5 — Scammers *2026-07-10* I made a request and didn't even get a refund for the ticket price. **Developer response:** Thank you for reaching out. We are AirHelp, and we specialise in airline flight compensation as well as offering AirHelp+ flight protection. Please note that to request a refund for your original flight ticket, you need to contact the airline directly. However, if you have an ongoing claim with us or need assistance with your subscription, please visit our live chat at airhlp.co/livechat so our experts can review your case and support you. ### 1/5 — Don’t use *2026-07-01* Airhelp subtracts a hefty fee from your compensation. You would get more from reaching out to the airline directly. Also if you refer people with your referral link, even if you have proof they used your link, Airhelp will lie and say they did not use your link just to not give you a gift card. This happened to me multiple times. Beginning to think the refer a friend program is fake as I get the same generic response at first, then no response when I replied with proof my link was used. **Developer response:** We are sorry for your dissatisfaction. Our price list can be found on our website in the "Our Fees" section, and the rules for our "Refer a Friend" program are also available there. If you believe something went wrong with your rewards, please visit our Live Chat at https://airhlp.co/livechat, where our experts can assist you. ### 1/5 — Scammers *2026-06-29* They don’t answer in app at support also at email, you cannot reach them. **Developer response:** Thank you for your feedback, and we are truly sorry for the frustration. From what I see our agents have already addressed your latest e-mail but in case of any additional questions, don't hesitate to contact us. Please note that our experts can be reached directly via Live Chat at https://airhlp.co/livechat or alternatively via email at info@airhelp.com. ### 1/5 — Very difficult to reach an agent *2026-06-25* The Chat from this app is really sucks, especially when you’re trying to follow up your claim. Whenever you asked for help, their stupid Chat relied, “Can I help you?”… **Developer response:** Thank you for your feedback. We are sorry for the frustration with the chat. Please be assured that our Live Chat has real, live agents ready to help you once you pass the initial prompt. You can reach them at https://airhlp.co/livechat, or alternatively, email us at info@airhelp.com with your claim questions so we can assist you directly. ### 1/5 — Scammers *2026-06-19* I put my case in this airhelp , they are absolutely scamming people, i send whatever they needed and now answer , then after long long time they just said my claim is not accepted , and when i ask for copy of the Reassignment Agreement , thay just ignore me , stay away is scammers **Developer response:** We are sincerely sorry for your dissatisfaction. Please be assured we are not a scam; we have successfully helped millions of passengers secure their compensation. We want to clear this up for you. Please visit our Live Chat at https://airhlp.co/livechat, where our experts can assist you with your claim and provide the document you requested. ### 1/5 — No update over a year *2026-04-20* I am giving 1 start because i didn’t get any updates over a year. I will give 5 star when i get my compensation **Developer response:** Thank you for your feedback. We sincerely apologize for the long waiting time you have experienced. The duration of a claim can vary significantly depending on the specific actions required and whether legal proceedings are involved. To get a detailed update on your case, please visit our live chat where our Experts can review your claim details and provide you with more information: https://airhlp.co/livechat. ### 1/5 — Worst experience - Never use their service *2026-02-07* After my flight cancellation and delay of 24hr i got email from them for claim so instead of doing myself, i asked to do it on my behalf and now its been 6 months im not getting my money back and now they stopped responding. Even after my claim being accepted. Fraud alert **Developer response:** We are very sorry to hear about your dissatisfaction and the frustration this delay has caused. Please rest assured that we are not a fraud; we have helped millions of passengers secure compensation, though the payout process from airlines can sometimes take longer than expected even after a claim is accepted. Our experts are available and ready to help you via Live Chat. They can provide you with a specific status update on your claim and look into why there has been a delay in the final transfer. You can reach us here: https://airhlp.co/livechat. We would appreciate the opportunity to look into this for you and get your payment finalised as quickly as possible. ### 1/5 — Flight belgrade -chicago *2026-02-06* My flight was delayed by 15 hours, and I waited 4 months for a response, and in the end they didn’t manage to resolve it, while other companies do their job properly. Avoid them. **Developer response:** We are truly sorry for the frustration and the time you've waited. While we strive to resolve every case, certain claims are rejected by airlines based on specific legal exceptions that are beyond our control. If you would like us to take a second look at the final reasoning provided by the airline, our experts are available to assist you via Live Chat: https://airhlp.co/livechat. ## Most praised reviews (10 highest-rated) ### 5/5 — Best help in my life *2026-08-29* I download this app i added my information, after I wait , and last week thay sending me my money from wizz air. , thanks ### 5/5 — Ducks *2026-07-21* Very good app keep you updated well **Developer response:** Thank you, we constantly work to be even better :) ### 5/5 — app is good *2026-07-19* this app is amazing. many other apps i’ve used have the useful features behind a paywall. airhelp doesn’t (unless it’s compensation which is understandable to be charged for) its truly an amazing app **Developer response:** Thank you very much for your feedback :D ### 5/5 — Ducks *2026-07-15* Very good app keep you updated well ### 5/5 — Great experience *2026-06-29* I had a fantastic experience with airhelp from beginning to end. I honestly wasn't expecting much because I assumed the process of claiming compensation for a delayed flight would be complicated and time-consuming. Instead, airhelp made everything incredibly simple The app was easy to use, and I only had to provide my flight details and a few documents. After that, their team handled the entire process for me. They kept me updated throughout the claim, so I always knew what was happening, and I never felt left in the dark Also, I really liked the flight tracking in the app. It keeps all of my flights organized in one place and provides useful real-time information such as boarding status, departure updates, and airport gate information. It's a nice bonus that makes traveling a little less stressful and more organized When my claim was finally approved the payment arrived exactly as promised. The fee they charge is well worth it considering I didn't have to spend hours arguing with the airline or worrying about legal procedures I would absolutely recommend airhelp to anyone who has experienced a delayed, canceled, or overbooked flight. Their service is reliable, transparent, and genuinely customer-focused. if I ever run into flight issues again, they will definitely be my first choice **Developer response:** Thank you very much for this feedback :) ### 5/5 — Flight landing time not displaying on screen *2026-06-18, version 1.17.1* Flight landing time not showing on screen ### 5/5 — Mr *2026-06-16* Very handy and useful **Developer response:** Thank you very much :) ### 5/5 — Bueno *2026-05-25* Muy interesante **Developer response:** Gracias :) ### 5/5 — Help me a lot *2026-03-13* Nice one in claim **Developer response:** Thank you. We're doing our best :) ### 5/5 — Great job *2026-01-13* The process was quick. They did a great job. **Developer response:** Thank you! Here to help :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*