# AIRSTAGE Mobile

> Remote control and scheduling for Fujitsu General air conditioners. (iPhone/iPad app by GENERAL Inc..)

- Source: https://appshunter.io/ios/app/airstage-mobile/id1604379258 (this page in markdown: same URL + `.md`)
- Developer: [GENERAL Inc.](https://appshunter.io/developer/604826467)
- Category: Lifestyle
- Price: Free
- Rating: 2.22/5 from 45 App Store ratings · 171 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 74 MB
- Languages: Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Italian, Japanese and 10 more
- Released: 2023-02-07
- Data updated: 2026-08-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/airstage-mobile/id1604379258/reviews.md

## What is AIRSTAGE Mobile?

“AIRSTAGE Mobile” is an application software that enables you to operate the General’s air conditioner(s) with a mobile device.
*For more information, please refer to the following website.
https://www.general.com/global/airstage-mobile/index.html

＜Main Features of AIRSTAGE Mobile＞
・Control
- Operation ON / OFF
- Operation Mode
- Setting Temp.
- Fan Speed
- Airflow Direction

・Operation status

・Schedule
- Weekly Timer
2 sets of the weekly timer can be made available, which is convenient for summer and winter respectively.
Up to 4 individual setting of the time can be set on a day.
The schedule timer can be made available according to your lifestyle.


・Others
- Error Display & Error History
- Push Notification

Up to 50 air conditioners can be registered.
All air conditioners in your home can be operated by a single mobile device.
It can also be operated on several owned residential properties.

Two connection modes are selectable.
　Cloud control：Mode of operation via the Internet.
　Direct control：Mode of operation without Internet
*Some functions are restricted in Direct control.

In order to use the application software, you are required to prepare the following items of the General’s air conditioner(s)
which supports the wireless LAN network connection and the 24/7 broadband Internet access as well as a wireless LAN router.
*A wireless LAN router is required only for Cloud control.

## Key features

- Remote ON/OFF control
- Adjust operation mode and temperature
- Set fan speed and airflow direction
- Weekly timer scheduling
- View operation status
- Error display and history
- Push notifications

## What do users think of AIRSTAGE Mobile?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 👍 Works flawlessly (for some)
- 👍 Simple and practical
- 👍 Reliable
- 👍 Gets the job done
- 👍 Controls units remotely
- 👍 Better than physical remote
- 👍 Stable connection (for some)
- 👍 Basic features work
- 👍 Basic but functional
- 👍 Works great with Alexa (for some)
- 👍 Controls units well
- 👍 Does everything needed
- 👍 Works fine for me

**Cons**

- 🐛 App is nonfunctional
- 🐛 Communication errors
- 🐛 Cannot log out
- 🐛 Poorly thought out interface
- 🐛 Auto mode has limitations
- 🐛 App shows incorrect status
- 🐛 Cannot connect to system
- 🐛 Device fell off network
- 🐛 No mention of how to restore functionality
- 🐛 No response from support
- 🐛 Requires Wi-Fi for AC
- 🐛 Requires login every time
- 🐛 No internet connection error
- 🐛 Limited capabilities
- 🐛 Air handle unit does not display room temp
- 🐛 Cannot set heat/cool separately
- 🐛 Wasted money on adapter
- 🐛 App is rubbish
- 🐛 Doesn't recognize passwords
- 🐛 Locks users out
- 🐛 Unusable after update
- 🐛 No option to do anything
- 🐛 Latest update is awful
- 🐛 Requires signing in multiple times
- 🐛 Doesn't display LN function
- 🐛 No instructions for issues
- 🐛 App is totally botched and unusable
- 🐛 Frequent disconnections
- 🐛 Cloud server communication errors
- 🐛 Refuses to work with VPN
- 🐛 Errors make app unusable
- 🐛 Cannot connect to WiFi anymore
- 🐛 Impossible to connect with VPN
- 🐛 Weekly timer doesn't work
- 🐛 Losing connection all the time
- 🐛 Unit keeps going offline
- 🐛 Have to reload the app
- 🐛 Constantly going offline on iPhone
- 🐛 Regularly have to reconnect with Alexa
- 🐛 App is full of bugs
- 🐛 Cannot switch operation modes
- 🐛 Screen appears blank
- 🐛 Have to keep re-linking to Alexa
- 🐛 Firmware update manual failing
- 🐛 Schedule update option missing
- 🐛 Screenshots don't match app
- 🐛 Horrible optional WiFi
- 🐛 Won't let me create an account
- 🐛 Unknown error occurred
- 🐛 Stopped working
- 🐛 Cannot create an account
- 🐛 Error messages
- 🐛 No QR code or SSID
- 🐛 App is limited
- 🐛 Cannot schedule fan speed
- 🐛 Fan doesn't turn off after schedule
- 🐛 Completely unusable
- 🐛 Panics and quits after registration
- 🐛 Very basic
- 🐛 Stripped down functionality
- 🐛 Cannot register multiple users
- 🐛 Basic functionality
- 🐛 Won't connect if using VPN
- 🐛 Incorrect error message for VPN
- 🐛 Cannot get it to connect to unit
- 🐛 Lacks humidity display
- 🐛 Lacks filter replacement reminders
- 🐛 Lacks runtime view
- 🐛 App has ceased functioning
- 🐛 Cannot log in or change password
- 🐛 Login buttons do not function
- 🐛 Crashes at last step of registration
- 🐛 Crashes instantly when registering unit
- 🐛 Unit names are serial numbers
- 🐛 Erratic function
- 🐛 Stopped working with Alexa
- 🐛 App is corrupted
- 🐛 Not supported as FGLair
- 🐛 No Home Assistant integrations
- 🐛 Cannot get Google Home/Alexa to work
- 🐛 Not made for iPad

**Commonly reported bugs**

- Error: 5321
- Communication errors
- Cannot log out
- Auto mode temperature control issues
- App shows incorrect unit status (color)
- Cannot connect to system
- Device falls off WiFi network
- No mention of how to restore functionality in FAQ
- No response from customer support
- Requires Wi-Fi for AC unit functionality
- Requires logging in every time
- No internet connection error despite having internet
- Air handle unit does not display current room temperature
- Cannot set heat and cool settings independently
- Wasted money on wireless LAN adapter for independent settings
- App is rubbish, works one minute and not the next
- Doesn't recognize login passwords
- Locks users out
- Unusable after update, no options available
- Unit exists in app but cannot do anything
- Latest update (April 2025) is awful
- Phone has no internet connection error
- Required to sign in multiple times
- LN function does not display on controllers
- No instructions for LN function issues
- Frequent disconnections from cloud server
- Cloud server communication errors
- App refuses to function if VPN is active
- Errors make app and hardware unusable
- Cannot connect to WiFi anymore
- Impossible to connect to app if using VPN
- Weekly timer setup doesn't work
- Losing connection all the time
- Unit keeps going offline, requires reloading app
- Constant offline issue on iPhone
- Regularly have to reconnect with Alexa
- App is full of bugs
- Cannot switch between operation modes (heat, AC, dry, etc.)
- Screen appears blank when trying to select modes
- Have to keep re-linking app to Alexa
- Firmware update manual keeps failing
- Schedule update option is missing
- Screenshots do not match the application
- Won't let me create an account, 'an unknown error occurred'
- App has stopped working, only works in direct mode
- Cannot create an account, error messages received
- Unit doesn't have QR code or SSID for pairing
- Cannot schedule fan speed
- Fan doesn't turn off after schedule
- App panics and quits after tapping start registration
- Cannot register multiple users
- Won't connect if using a VPN, incorrect error message
- Cannot get app to connect to unit
- Lacks humidity display
- Lacks filter replacement reminders
- Lacks ability to view run time in each mode
- App has ceased functioning, cannot log in or change password
- Login buttons do not function
- App crashes at the last step when registering the indoor unit
- App crashes instantly when registering an air con unit
- Unit names are serial numbers and cannot be changed
- Erratic function, stopped working with Alexa
- App is corrupted
- App works fine but not as supported as FGLair
- Cannot get Google Home and Alexa to work
- App is not made for iPad

**Most requested features**

- Integrate in HomeKit or Shortcuts
- Add Sleep Timer function for AC
- Allow separate heat and cool settings
- Update app for separate heat/cool settings
- Allow users to schedule fan speeds
- Display installing location of units
- Integrations with HomeKit, Home Assistant, Alexa
- Support for UTY-TFNXZ2 wan adapters
- Provide input on app improvements
- Allow multiple users to register devices
- Add humidity display
- Add filter replacement reminders
- View run time in each mode
- Contextual help
- Allow scheduling of updates
- Support for iPad

## Recent user reviews (10 of 171)

All indexed reviews: https://appshunter.io/ios/app/airstage-mobile/id1604379258/reviews.md

### 1/5 — So basic

*2026-08-15, version 1.6.5*

Yes, the app works but it’s like it was built about 15 years ago! It’s really frustrating that there are no automations or ways to integrate the AC control with other apps or iOS.
Come on fidget so you have to sort this out and move with The Times please

### 5/5 — Va bien

*2026-08-11, version 1.6.5*

Hay gente que no consigue conectarse, lo único que hay que hacer es leer y seguir los pasos.

### 2/5 — Timer assurdo

*2026-08-03, version 1.6.5*

Come app non sarebbe nemmeno male, ma inconcepibile la svista riguardo la programmazione del timer, ovvero, non c’è modo di dirgli in quale modalità si dovrà accendere e quale apertura della aletta deve avere, lui semplicemente si accenderà con l’ultima modalità inserita manualmente prima, quindi se di giorno imposto clima, di notte (quando ho programmato il timer) si accederà nuovamente su clima, anche se volessi invece deumidificatore, ed appunto stessa cosa con l’apertura della aletta, che di notte la vorrei meno aperta perché direzionato sul letto. Spero davvero che correggano questa forte pecca. Per il resto niente male.

### 1/5 — Buggy

*2026-08-01, version 1.6.5*

App needs stabilising - it keeps logging me out every few days. Un and pw doesn’t recall Face ID so you have to manually enter it every few days then it says no internet! I’m on 1.6ghz WiFi. Really poor app.

### 5/5 — Very happy

*2026-07-29, version 1.6.5*

Before turning on your unit, download the app, and register your details, you’ll then get an email to verify your email address.

DONE!

Now make sure the unit is off and that your phone is connected to your home network, hit the “+” and do a manual set up, scan the qr code on the unit, connect to your home WiFi and that’s it.

Works flawlessly

### 1/5 — incompetent developers

*2026-07-27, version 1.6.5*

after the latest update it forces a sign in, my ac was registered without an account so I had to create a new account. After creating a new account and trying to register my AC it says it’s already registered to another account so there’s nothing I can do.

### 1/5 — Inutilizzabile

*2026-07-26, version 1.6.5*

Ho installato 2 condizionatori e messo il dispositivo Wi-Fi in ognuno e per alcuni mesi l’applicazione funzionava. Da qualche settimana è diventata inutilizzabile.. continui errori 4110. Provato a fare registrazione di un nuovo account, metti email e password e poi non ti fa andare avanti. Applicazione PENOSA.

### 1/5 — Loses Connection

*2026-07-25, version 1.6.5*

Frequently loses its connection to the thermostat. Not sure if it’s the WiFi or something else.

### 4/5 — Bien

*2026-07-22, version 1.6.5*

Es una app muy simple la verdad, pero hace su función. No se como irá con el tiempo si da problemas, pero de momento todo bien.

### 1/5 — Da migliorare

*2026-07-14, version 1.6.5*

Decisamente da migliorare, non all’altezza di un’azienda come Fujitsu

## Frequently asked questions about AIRSTAGE Mobile

### What does AIRSTAGE Mobile do?

AIRSTAGE Mobile allows you to operate Fujitsu General air conditioners using your mobile device. You can turn units on/off, change modes, adjust temperature, set fan speed, and control airflow direction.

### What are the main features of AIRSTAGE Mobile?

Key features include remote control of operation settings, viewing operational status, setting weekly timers for up to 4 daily time slots, error display and history, and push notifications. You can also register up to 50 air conditioners.

### Is AIRSTAGE Mobile free to use?

Yes, AIRSTAGE Mobile is a free application. There are no in-app purchases or advertisements mentioned.

### What do I need to use AIRSTAGE Mobile?

You need a Fujitsu General air conditioner that supports wireless LAN network connection, a 24/7 broadband internet access, and a wireless LAN router. A router is only required for cloud control mode.

### Can I control my air conditioner without internet?

Yes, the app offers two connection modes: Cloud control (via the Internet) and Direct control (without Internet). However, some functions may be restricted in Direct control mode.

## Version history (last 5 releases)

### 1.6.5 — 2026-05-28

[Updates]
-Minor fixes related to the company name change

### 1.6.4 — 2026-03-30

[Improvements]
- Security improvements

### 1.6.3 — 2025-11-20

[Improvements and fixes]
-Review of overall UI and enhancement of usability
-Minor bug fixes

### 1.6.2 — 2025-07-01

[Improvements and fixes]
-Review of overall UI and enhancement of usability
-Minor bug fixes

### 1.6.1 — 2025-04-24

[Improvements and fixes]
-Review of overall UI and enhancement of usability
-Minor bug fixes

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## More apps by GENERAL Inc.

- [Mobile Technician](https://appshunter.io/ios/app/mobile-technician/id719359225)
- [FGLair](https://appshunter.io/ios/app/fglair/id1097145126)
- [AIRSTAGE Remo Set](https://appshunter.io/ios/app/airstage-remo-set/id1619915235)
- [AIRSTAGE Service Monitor Tool](https://appshunter.io/ios/app/airstage-service-monitor-tool/id6736682346)
- [Mobile Technician Pro](https://appshunter.io/ios/app/mobile-technician-pro/id6780386407)

All apps by GENERAL Inc.: https://appshunter.io/developer/604826467

## Related topics

[fujitsu airstage](https://appshunter.io/ios/topics/fujitsu-airstage) · [airstage mobile](https://appshunter.io/ios/topics/airstage-mobile) · [fujitsu airstage mobile](https://appshunter.io/ios/topics/fujitsu-airstage-mobile) · [fglair](https://appshunter.io/ios/topics/fglair) · [fujitsu mobile technician](https://appshunter.io/ios/topics/fujitsu-mobile-technician)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*