# AIRSTAGE Mobile — user reviews > 171 indexed App Store user reviews of AIRSTAGE Mobile by GENERAL Inc., rated 2.22/5 from 45 ratings. - Source: https://appshunter.io/ios/app/airstage-mobile/id1604379258/reviews - App overview in markdown: https://appshunter.io/ios/app/airstage-mobile/id1604379258.md - Rating breakdown: 5★ 6 · 4★ 5 · 3★ 4 · 2★ 8 · 1★ 22 ## What do users think of AIRSTAGE Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Works flawlessly (for some) - 👍 Simple and practical - 👍 Reliable - 👍 Gets the job done - 👍 Controls units remotely - 👍 Better than physical remote - 👍 Stable connection (for some) - 👍 Basic features work - 👍 Basic but functional - 👍 Works great with Alexa (for some) - 👍 Controls units well - 👍 Does everything needed - 👍 Works fine for me **Cons** - 🐛 App is nonfunctional - 🐛 Communication errors - 🐛 Cannot log out - 🐛 Poorly thought out interface - 🐛 Auto mode has limitations - 🐛 App shows incorrect status - 🐛 Cannot connect to system - 🐛 Device fell off network - 🐛 No mention of how to restore functionality - 🐛 No response from support - 🐛 Requires Wi-Fi for AC - 🐛 Requires login every time - 🐛 No internet connection error - 🐛 Limited capabilities - 🐛 Air handle unit does not display room temp - 🐛 Cannot set heat/cool separately - 🐛 Wasted money on adapter - 🐛 App is rubbish - 🐛 Doesn't recognize passwords - 🐛 Locks users out - 🐛 Unusable after update - 🐛 No option to do anything - 🐛 Latest update is awful - 🐛 Requires signing in multiple times - 🐛 Doesn't display LN function - 🐛 No instructions for issues - 🐛 App is totally botched and unusable - 🐛 Frequent disconnections - 🐛 Cloud server communication errors - 🐛 Refuses to work with VPN - 🐛 Errors make app unusable - 🐛 Cannot connect to WiFi anymore - 🐛 Impossible to connect with VPN - 🐛 Weekly timer doesn't work - 🐛 Losing connection all the time - 🐛 Unit keeps going offline - 🐛 Have to reload the app - 🐛 Constantly going offline on iPhone - 🐛 Regularly have to reconnect with Alexa - 🐛 App is full of bugs - 🐛 Cannot switch operation modes - 🐛 Screen appears blank - 🐛 Have to keep re-linking to Alexa - 🐛 Firmware update manual failing - 🐛 Schedule update option missing - 🐛 Screenshots don't match app - 🐛 Horrible optional WiFi - 🐛 Won't let me create an account - 🐛 Unknown error occurred - 🐛 Stopped working - 🐛 Cannot create an account - 🐛 Error messages - 🐛 No QR code or SSID - 🐛 App is limited - 🐛 Cannot schedule fan speed - 🐛 Fan doesn't turn off after schedule - 🐛 Completely unusable - 🐛 Panics and quits after registration - 🐛 Very basic - 🐛 Stripped down functionality - 🐛 Cannot register multiple users - 🐛 Basic functionality - 🐛 Won't connect if using VPN - 🐛 Incorrect error message for VPN - 🐛 Cannot get it to connect to unit - 🐛 Lacks humidity display - 🐛 Lacks filter replacement reminders - 🐛 Lacks runtime view - 🐛 App has ceased functioning - 🐛 Cannot log in or change password - 🐛 Login buttons do not function - 🐛 Crashes at last step of registration - 🐛 Crashes instantly when registering unit - 🐛 Unit names are serial numbers - 🐛 Erratic function - 🐛 Stopped working with Alexa - 🐛 App is corrupted - 🐛 Not supported as FGLair - 🐛 No Home Assistant integrations - 🐛 Cannot get Google Home/Alexa to work - 🐛 Not made for iPad **Commonly reported bugs** - Error: 5321 - Communication errors - Cannot log out - Auto mode temperature control issues - App shows incorrect unit status (color) - Cannot connect to system - Device falls off WiFi network - No mention of how to restore functionality in FAQ - No response from customer support - Requires Wi-Fi for AC unit functionality - Requires logging in every time - No internet connection error despite having internet - Air handle unit does not display current room temperature - Cannot set heat and cool settings independently - Wasted money on wireless LAN adapter for independent settings - App is rubbish, works one minute and not the next - Doesn't recognize login passwords - Locks users out - Unusable after update, no options available - Unit exists in app but cannot do anything - Latest update (April 2025) is awful - Phone has no internet connection error - Required to sign in multiple times - LN function does not display on controllers - No instructions for LN function issues - Frequent disconnections from cloud server - Cloud server communication errors - App refuses to function if VPN is active - Errors make app and hardware unusable - Cannot connect to WiFi anymore - Impossible to connect to app if using VPN - Weekly timer setup doesn't work - Losing connection all the time - Unit keeps going offline, requires reloading app - Constant offline issue on iPhone - Regularly have to reconnect with Alexa - App is full of bugs - Cannot switch between operation modes (heat, AC, dry, etc.) - Screen appears blank when trying to select modes - Have to keep re-linking app to Alexa - Firmware update manual keeps failing - Schedule update option is missing - Screenshots do not match the application - Won't let me create an account, 'an unknown error occurred' - App has stopped working, only works in direct mode - Cannot create an account, error messages received - Unit doesn't have QR code or SSID for pairing - Cannot schedule fan speed - Fan doesn't turn off after schedule - App panics and quits after tapping start registration - Cannot register multiple users - Won't connect if using a VPN, incorrect error message - Cannot get app to connect to unit - Lacks humidity display - Lacks filter replacement reminders - Lacks ability to view run time in each mode - App has ceased functioning, cannot log in or change password - Login buttons do not function - App crashes at the last step when registering the indoor unit - App crashes instantly when registering an air con unit - Unit names are serial numbers and cannot be changed - Erratic function, stopped working with Alexa - App is corrupted - App works fine but not as supported as FGLair - Cannot get Google Home and Alexa to work - App is not made for iPad **Most requested features** - Integrate in HomeKit or Shortcuts - Add Sleep Timer function for AC - Allow separate heat and cool settings - Update app for separate heat/cool settings - Allow users to schedule fan speeds - Display installing location of units - Integrations with HomeKit, Home Assistant, Alexa - Support for UTY-TFNXZ2 wan adapters - Provide input on app improvements - Allow multiple users to register devices - Add humidity display - Add filter replacement reminders - View run time in each mode - Contextual help - Allow scheduling of updates - Support for iPad ## Newest reviews (13 of 171) ### 2/5 — Timer assurdo *2026-08-03, version 1.6.5* Come app non sarebbe nemmeno male, ma inconcepibile la svista riguardo la programmazione del timer, ovvero, non c’è modo di dirgli in quale modalità si dovrà accendere e quale apertura della aletta deve avere, lui semplicemente si accenderà con l’ultima modalità inserita manualmente prima, quindi se di giorno imposto clima, di notte (quando ho programmato il timer) si accederà nuovamente su clima, anche se volessi invece deumidificatore, ed appunto stessa cosa con l’apertura della aletta, che di notte la vorrei meno aperta perché direzionato sul letto. Spero davvero che correggano questa forte pecca. Per il resto niente male. ### 4/5 — Bien *2026-07-22, version 1.6.5* Es una app muy simple la verdad, pero hace su función. No se como irá con el tiempo si da problemas, pero de momento todo bien. ### 1/5 — No funciona *2026-06-21, version 1.6.5* Tuve que eliminarla porque dejó de funcionar y ahora no me deja volver a configurar el aire, pésima ### 1/5 — Migliorare *2026-06-21, version 1.6.5* Da marzo che ho installare fujitsu AIRSTAGE e successivamente anche l’app per gestire il tutto in maniera più comoda, ma di fatto non c’è niente di comodo, perché spesso uno o entrambi i condizionatori registrati nell’app risultano disconnessi e devo ogni volta rifare la procedura di registrazione o ancora più scomodo utilizzare il telecomando, forse andrebbe rilasciato qualche aggiornamento per correggere questo piccolo bug ### 1/5 — Registrarse *2026-06-17, version 1.6.5* Es imposible registrarse, ### 1/5 — Inutilizzabile *2026-06-03, version 1.6.5* Ho creato l’account. Aggiunto i dispositivi correttamente. Dopo qualche giorno l’app va in errore di comunicazione con il cloud, come se il mio account non esistesse. La procedura di reinvio della mail di conferma non funziona. Ho provato a creare un altro account visto che questo è inutilizzabile, ma la mail di attivazione non arriva. In conclusione: pessima app, pessimo servizio. ### 1/5 — Impossible configurare dual split *2026-04-27, version 1.6.4* Permette di configurare solo 1 delle unità interne, per tutte le altre darà errore 2924 ### 1/5 — È inutile *2026-04-23, version 1.6.4* Non funziona praticamente mai e il climatizzatore è sempre disconnesso ### 4/5 — Electricity Consumption *2026-04-07, version 1.6.4* Even inexpensive air conditioners have an electricity consumption feature that needs to be added. ### 3/5 — - *2026-04-06, version 1.6.4* Works very well once Connected, also I like the HMI. But it took me ages to connect it. Never experienced something that bad … ### 1/5 — Pessima *2026-03-22, version 1.6.3* Inutilizzabile ed inutile. 9 volte su 10 risulta disconnessa e non è possibile accendere o spegnere gli split. Al giorno d’oggi non riuscire a far funzionare apparecchiature da remoto vuol dire essere rimasti indietro tecnologicamente di 10 anni. Imbarazzante ### 1/5 — Error : 5321 for the last several months *2026-03-19, version 1.6.3* The app has been totally nonfunctional for me for the last several months. I tried contacting support, they still haven’t been able to figure it out. they even tried to close my case but still haven’t fixed the problem. 1 star, would give 0 if i could. ### 1/5 — App meltdown *2026-03-07* Worked great for 3 months. Ow giving communication errors. Won’t even let me log out. Useless ## Most critical reviews (10 lowest-rated) ### 1/5 — So basic *2026-08-15, version 1.6.5* Yes, the app works but it’s like it was built about 15 years ago! It’s really frustrating that there are no automations or ways to integrate the AC control with other apps or iOS. Come on fidget so you have to sort this out and move with The Times please ### 1/5 — Buggy *2026-08-01, version 1.6.5* App needs stabilising - it keeps logging me out every few days. Un and pw doesn’t recall Face ID so you have to manually enter it every few days then it says no internet! I’m on 1.6ghz WiFi. Really poor app. ### 1/5 — incompetent developers *2026-07-27, version 1.6.5* after the latest update it forces a sign in, my ac was registered without an account so I had to create a new account. After creating a new account and trying to register my AC it says it’s already registered to another account so there’s nothing I can do. ### 1/5 — Inutilizzabile *2026-07-26, version 1.6.5* Ho installato 2 condizionatori e messo il dispositivo Wi-Fi in ognuno e per alcuni mesi l’applicazione funzionava. Da qualche settimana è diventata inutilizzabile.. continui errori 4110. Provato a fare registrazione di un nuovo account, metti email e password e poi non ti fa andare avanti. Applicazione PENOSA. ### 1/5 — Loses Connection *2026-07-25, version 1.6.5* Frequently loses its connection to the thermostat. Not sure if it’s the WiFi or something else. ### 1/5 — Da migliorare *2026-07-14, version 1.6.5* Decisamente da migliorare, non all’altezza di un’azienda come Fujitsu ### 1/5 — Useless *2026-07-10, version 1.6.5* Completely useless app. Doesn’t work. Don’t waste your time. ### 1/5 — someone kindly gave 2 but this is not even 1 *2026-07-07, version 1.6.5* What kind of app is not working on ios like this. Cannot use this at all. My ac is new unit and this is THE FIRST TIME to download and use , and keep having a communication error which is none sense , as our wifi is totally fine. My phone is fine the wifi connection is fine and green on unit. So , this is about the app, if you cannot make the app Remote then please dont. It is a WASTE to use resources to build this app. ### 1/5 — Imbarazzante! *2026-06-27, version 1.6.5* Ho speso 3645€ di condizionatore trial + 3 split! Ci fosse una volta che questa app funziona alla prima !!!!! Ma mettetela apposto!! ### 1/5 — Indecente *2026-06-23, version 1.6.5* App veramente di basso livello ## Most praised reviews (10 highest-rated) ### 5/5 — Va bien *2026-08-11, version 1.6.5* Hay gente que no consigue conectarse, lo único que hay que hacer es leer y seguir los pasos. ### 5/5 — Very happy *2026-07-29, version 1.6.5* Before turning on your unit, download the app, and register your details, you’ll then get an email to verify your email address. DONE! Now make sure the unit is off and that your phone is connected to your home network, hit the “+” and do a manual set up, scan the qr code on the unit, connect to your home WiFi and that’s it. Works flawlessly ### 5/5 — Superbe *2026-06-24, version 1.6.5* Superbe application simple et efficace ! ### 5/5 — Top *2026-06-23, version 1.6.5* Werkt goed ### 5/5 — Semplicità e versatilità *2026-05-30, version 1.6.5* Ho acquistato un trial ed un dual, quindi cinque split in totale. Se hai una copertura ottimale del router si configurano tutti in pochi minuti. L’applicazione installata su iPad Pro funziona bene. Ogni stanza si può denominare a scelta. Si può osservare la differenza di temperatura tra motore esterno e split interno. Sono molto soddisfatto. ### 5/5 — Tut was es soll *2026-05-28, version 1.6.5* Die Einrichtung ist bei mehreren Splitgeräten nicht ganz trivial aber wer den angezeigten Text liest wird hier zum gewünschten Ziel gelangen. Danach ist die App sehr einfach und intuitiv zu bedienen. ### 5/5 — Mükemmel *2026-03-30, version 1.6.4* Uygulama gayet güzel çalışıyor hızlı ve cihazla tam uyumlu Fujitsu ASEH12KGTG ### 5/5 — Reliable, Easy *2025-11-20, version 1.6.3* Ignore the low star rating, this app works flawlessly, easy to use too ### 5/5 — Simple and pratical *2025-11-16, version 1.6.2* It’s very easy to connect and it’s doing what’s is supposed to do. I really love it, and prefer use the app instead of the remote. The only bonus who would be nice it’s to integrate in HomeKit or the app Shorcut, so we can use it with Siri or see it in the home app. I will be a very nice gift if you do it :) ### 5/5 — No complaints *2025-09-30, version 1.6.2* I’ve honestly had no complaints. I was a little put off by the low rating but it pretty much just works. You change the temperature. Give it a second to do its little spinny circle thing. And done. No complaints gets the job done and I prefer it to the normal controller --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*