# Airtel Xsafe — user reviews > 67 indexed App Store user reviews of Airtel Xsafe by Bharti Airtel Ltd., rated 3.80/5 from 314 ratings. - Source: https://appshunter.io/ios/app/airtel-xsafe/id1524614748/reviews - App overview in markdown: https://appshunter.io/ios/app/airtel-xsafe/id1524614748.md - Rating breakdown: 5★ 178 · 4★ 36 · 3★ 29 · 2★ 16 · 1★ 55 ## What do users think of Airtel Xsafe? Overall sentiment: negative **Pros** - 📹 Good video quality for surveillance - 👍 Easy to use interface - 🏠 Helpful for home monitoring while traveling - 🎥 Two-way audio communication feature - 📱 Works well on Android platform - 🌐 Comparable to international surveillance solutions **Cons** - 🐛 Frequent app crashes and freezes - ⏱️ Extremely slow video loading times - 📡 Cameras frequently go offline - 😤 Poor customer service and support - 🔌 Connectivity and cloud storage issues - 📱 iPhone app significantly underperforms - 🎬 Videos fail to load or play - 🔊 Low speaker volume for two-way audio - 🎯 Excessive false motion detection alerts - ⚠️ Grey screen glitches requiring logout - 🚫 Web browser video viewing unavailable - 📊 Poor video quality in some cases - 🔄 Unreliable camera rotation (360 mode) - ⏰ Delayed video playback from cloud **Commonly reported bugs** - App crashes after receiving notifications - Black screen during live stream viewing - Grey screen requiring logout to view content - App fails to detect cameras 30% of the time - Cameras show 'something went wrong' error - App crashes when refreshing feeds - Frequent OTP requirement on iPhone - App not opening after updates - Slow live stream and recorded video loading - Audio quality degradation and delay - Videos not recording or not playing back - App not functioning in certain geographic regions (UK) - Disconnection issues when traveling internationally - Home page shows nothing 50% of the time **Most requested features** - Web browser support for video viewing - Improved person detection filtering - Option to maintain HD mode instead of auto-downgrading to SD - WiFi password update functionality in app - Cross-page camera feed switching on mobile - Better notification system for offline cameras - Timezone handling for international travelers - Improved video thumbnail differentiation ## Newest reviews (16 of 67) ### 3/5 — Good Camera *2025-07-07* However, it takes a lot of time to process and read when you click and open a certain room. The processing time should not take longer than 3secs but it goes much longer which gives the frustration. ### 2/5 — Laggy and unstable *2025-05-30* Everytime I launch the app, no matter the device, I have to restart it minimum 3 times and refresh the page several times for the video to start. I am on my new iPhone 15 so no way it's my phone's problem. I use Airtel internet too with 5g enabled so it's not even internet issue. Then the two-way audio feature. The app lags everytime I try to use it. I tap the mic icon in my phone and try to speak to the home guard, and the app lags. The alarm feature is also very buggy, like there's several seconds delay. And sometimes the alarm won't stop even when I've stopped it from my phone. Please work on these issues, it's very annoying. **Developer response:** To improve user experience, our app is updated regularly. We apologize for any inconvenience you’re facing. Please update to the latest version. If problems persist, share your registered mobile number at airtelcares@airtel.com. We’re here to help you promptly. Thanks, Team Airtel! ### 2/5 — Poor interface *2025-05-26* App is ok, but Inability to view videos on web browser makes it ver inconvenient to browse recorded videos **Developer response:** We regret the inconvenience. This is not the experience we want you to have with us. To assist you further, please share your registered mobile number along with your detailed concern at airtelcares@airtel.com. Thanks, Team Airtel! ### 2/5 — Unhappy with service *2025-02-18* Its been two years I have got Airtel xsafe 360 camera installed at my parents place. Half the time it doest work- either camera does-not rotate, or the feed does not load. Probably connectivity issue with cloud storage. Despite giving numerous complaints, the issues have not been rectified. Airtel focuses only on onboarding new customers while not providing good customer care support for existing customers. ### 3/5 — So many glitches for iPhone *2025-01-19* Used the app for 1 day with 2 cameras installed and noticed several issues in the app which make it unpleasant experience. Seems Airtel has just lost it in terms of app development 1. Sometimes the audio doesn’t come while playing live video over 2-way audio and have to toggle Mike on - off more than once to hear other persons audio over phone 2. Both cameras don’t show live stream simultaneously all the time but have to turn of app and restart more than once to get live stream of both cameras which again keep stopping while app is running 3. Feedback submission gets interrupted with errors like “Some error is encountered.” 4. Screens come with message that maximum user limit has reached to use this feature, but only two phones and a TV login has been done Overall a poor experience Let’s hope Airtel engages technically competent staff to get the issues resolved **Developer response:** We are dedicated to providing you with the best possible experience. Please ensure your app is updated and your internet connection is stable for optimal performance. If the 360-degree camera issue continues, send your registered mobile number and an error screen recording to airtelcares@airtel.com, and we’ll prioritize fixing this for you. Thanks, Team Airtel. ### 3/5 — Needs some work in person detection feature. *2024-12-23* This app is not very effiencty filtering out the person detection video.if I have to find video with person i have to scroll through all the short recordings. **Developer response:** Hi, we certainly want to deliver that ease of access to make every day better for you. For the same, we would like more information to understand the exact concern, so quickly drop us an email at airtelcares@airtel.com along with your registered number. Thanks Team Airtel! ### 3/5 — Lots of scope for improvement *2024-12-04* Ive subscribed to Airtel Xsafe. It is mostly useful but Im not happy with the tracking on feature as it doesn’t track moments as efficiently as it is supposed to. Most times, you have to manually use the 360 feature to move the cam and then the tracking feature works for a while and then it stops again. I have raised complaints regarding this many times but no one turns up to resolve this. They just call and tell you they will come or send someone but no one turns up. Didn’t expect such inefficient service from Airtel. **Developer response:** We are focused on delivering a seamless experience for our customers. Our app undergoes regular updates to enhance usability. As a result, we recommend reinstalling the Thanks App. If you continue to encounter the same issue with the 360-degree camera, please share your mobile number at airtelcares@airtel.com. Resolving this matter is our top priority. Thanks Team Airtel ### 2/5 — Won’t detect cameras most of the time *2024-11-14* Almost 30% of the time app doesn’t detect cameras **Developer response:** Hello, We apologize for any inconvenience caused by the Xsafe app. To resolve this, we recommend updating or reinstalling it. If the problem persists, please share your registered mobile number with us at airtelcares@airtel.com, and we'll do our best to assist you. Thanks, Team Airtel! ### 1/5 — Worst Service and Glitch in recording *2024-11-07* Its a worst thing to get to your house, work or anywhere. It will work superb when you take a sample or demo. Once you install the camera will suddenly go offline and suddenly it will restart with no data. Also they have the worst service, you call a support engineer and they will visit you after a week. Also they ask you to prepay and then dont refund if it gets bad. Pathetic. Never go for it waste of money Also the lag in realtime is stupid…. You need to refresh again and again to get live visuals. Incase while watching live visual if you get a notification in your phone the video gets jammed **Developer response:** Nihal, we’re sorry that you had to endure such an unpleasant experience. Also, not to worry we are always here to assist you. We’ve taken a note of your feedback and we have ensured that this will not happen again in the future. To assist you further effectively please share your registered contact number at airtelcares@airtel.com. We’ll get your issue checked on priority. Thanks - Team Airtel ### 1/5 — I live in UK and it never opens here *2024-11-03* My friend also had installed cameras in his house and the app is smooth and works wonderfully in UK aswell **Developer response:** Hello Ankit, We apologize for any inconvenience caused by the Xsafe app. To resolve this, we recommend updating or reinstalling it. If the problem persists, please share your registered mobile number with us at airtelcares@airtel.com, and we'll do our best to assist you. Thanks, Team Airtel! ### 1/5 — Xsafe *2024-10-28* Very poor customer service **Developer response:** We understand how you must be feeling and sorry that you are not satisfied with our services. We would request you to share your registered contact number along with detailed concern at airtelcares@airtel.com we'll ensure resolve it on priority. Thanks, Team Airtel! ### 1/5 — Pathetic app keeps loggin you out and needs otp every few weeks *2024-10-11* Hope they can fix iphone app to avoid otp every few weeks **Developer response:** We apologize for any inconvenience caused by the Xsafe app. To resolve the issue, we suggest updating or reinstalling the app. If the problem continues, please provide your registered mobile number by emailing us at airtelcares@airtel.com, and we'll be happy to assist you further. Thank you, Team Airtel! ### 1/5 — Vj’s Camera *2024-09-01* Keep getting disconnected on the phone, making it too complicated to view or view. Prompting to select time and unable to view it live. Not good, really frustrated. **Developer response:** Hello Vijaya, We apologize for any inconvenience caused by the Xsafe app. To resolve this, we recommend updating or reinstalling it. If the problem persists, please share your registered mobile number with us at airtelcares@airtel.com, and we'll do our best to assist you. Thanks, Team Airtel! ### 1/5 — Please don’t buy *2024-08-25* I’ve been facing the same problem multiple times and it’s just a harassment. Camera automatically goes offline. And then to add it back, you’ve to delete and add which requires you to be near the camera. For people who are away from home, NOT RECOMMENDED AT ALL. Buy ONLY if you’re at home ALL the time. Otherwise remotely, nothing works. Just a waste of 10k. Worst part is- Airtel will not take it back and refund even half the money. Once it’s sold, their work is over. It’s not a security camera AT ALL. It’s full of bugs. 360° vision hangs every 2 seconds. When you will get a notification that someone is detected and you open the app, it hangs. By the time you close and reopen the app, your house might already be robbed. Strong suggestion from a very very frustrated and cheated customer for more than 1.5 years- please don’t go for this. I spend so much money that’s why throwing it away so soon pinches me. But I’ll probably HAVE to swallow the bitter pill and switch to Xiaomi or CP Plus. Because this camera negates the entire point of security. ### 2/5 — Not effective solution for monitoring over hours *2024-08-06* Not effective solution if u want to monitor something that happened over the night. for ex - I installed it outdoor to watch if something happen around my car in the street. now this cam record on every human moment so for one hour, i get more than 50 recordings and imagine if i want to know what happened to my car over the day, it asks me to download 50*10(hours) i.e. 500 videos for 10 hour’s duration which males it useless. If i would have continuous storage for say one hour, then 10 videos for 10 hours instead of 500 which I can quickly fast forward or simply define a milestone until when things were fine (that i want to monitor) and can actually watch the effective hour video. This is huge shortcoming and i am seriously disappointed with it. **Developer response:** Gagandeep, we regret the difficulties you are encountering. Our app is regularly updated to enhance user experience. Please make sure the Thanks app is updated to the latest version for the most recent features. If the issues persist with the 360-degree camera, kindly share your registered mobile number at airtelcares@airtel.com. We'll prioritize addressing this matter. Regards, Team Airtel. ### 1/5 — App not stable *2024-07-26* Hi Team, most of the time App is not working and unable to view live or recording. Also it takes long time to connect live. It’s not stable. **Developer response:** Hi Kumar, we work to deliver stable connectivity experience for our customers.To address the issue, we recommend updating or reinstalling the app. If the issue persists, Please drop us an email at airtelcares@airtel.com along with your registered number. We’ll get your issue checked on priority. Thank you, Team Airtel! ## Most critical reviews (10 lowest-rated) ### 1/5 — IPhone vs Android *2025-12-06, version 1.53* Works well on Android. IPhone app doesn't work that well ### 1/5 — Worst experience *2025-09-07* The app along with the customer service is one of the worst service experiences. (The worst is the Airtel mobile.) Do not buy this or any other service from Airtel. Airtel dupes its customers. They are not serious about the “security” they claim to provide. They take your money and Will unsubscribe your cameras shortly after and will not respond over phone or email or resolve the issue. **Developer response:** Your concern is important to us. We take feedback like this seriously and want to make things right. Please share your registered mobile number and complete concern details at airtelcares@airtel.com, and our team will prioritize resolving this for you. Team Airtel! ### 1/5 — Worst post sale service *2025-08-15* Hey guys plz don’t buy this Airtel Xsafe. I tried calling service center many times, emailed, tweet too but no one is coming to start my cameras. I paid 20 thousand to get camera with service. I paid for one more year but no one is coming to start these. Please do not buy this. ### 1/5 — App full of bugs *2025-06-29* Very bad experience using this app. Grey screen - everytime I have to logout to see something on those screens. ### 1/5 — Please avoid at all costs!! *2025-04-20* Easily the worst surveillance solution for your home. The app is a mess and half the time the videos won’t load. Worse, the video thumbnails all look the same. Not worth the trouble with the sub-standard camera equipment and a dysfunctional customer support which is total joke! **Developer response:** Your satisfaction matters to us! Please reinstall your app to the latest version and ensure a stable internet connection. If your still face the issue, send an error screen recording along with your registered mobile number to airtelcares@airtel.com. Our team will address it promptly. Thanks, Team Airtel. ### 1/5 — Ms S Kodakandla *2025-02-06* The video and audio quality are poor, rendering the actual purpose of monitoring someone on CCTV ineffective. I eagerly await the contract’s end. I will not recommend this app or the service to anyone. **Developer response:** We understand how you must be feeling and are sorry that you are not satisfied with our services, Kodakandla. We would request you to share your registered contact number along with detailed concern at airtelcares@airtel.com we'll ensure resolve it on priority. Thanks, Team Airtel! ### 1/5 — Cameras are offline when ever we check *2025-01-20* The camera cameras are off-line whenever I check. The videos don’t load if I do see videos. We raise ticket after a ticket and they keep saying they’ll fix it but they don’t. **Developer response:** Harini, we’re here to help! Kindly update your app to the latest version and check your internet connection for a smooth experience. If the issue continues, email an error screen recording along with your registered mobile number to airtelcares@airtel.com. We’ll take care of it promptly. Thanks, Team Airtel. ### 1/5 — Very slow app with multiple issues *2025-01-19* Slow Loading of Live Stream and Recorded Videos: Even after setting the quality to the lowest SD setting, both the live stream and recorded videos take too much time to load and start. I have very fast internet connection around 200 mbps and able to play 4K content smoothly on YouTube Black Screen During Live Stream: While viewing the live stream for some time, the screen occasionally goes black, interrupting the monitoring process. App Issue After Notification: When I receive a notification and click on it, the camera feed does not load. I have to close and reopen the app to view the camera stream. Camera is missing Delayed Playback of Captured Videos: Videos captured on the cloud take a long time to load, further reducing the usability of the camera. The Audio quality is too bad and there is delay **Developer response:** Thank you for sharing your concerns. To assist you better, please email your registered mobile number, a screen recording or screenshots of the issues, app version, device details, and camera model (if applicable) to airtelcares@airtel.com. We’ll ensure a prompt resolution. Thanks, Team Airtel. ### 1/5 — Unreliable cameras *2024-12-28* Very slow in streaming and randomly going offline and coming back after a few days. Very poor quality videos… overall I’m very disappointed with these cameras.. **Developer response:** Hello, Kumar. We are genuinely disoriented to hear about your recent incident, and we appreciate you bringing it to our notice. This is not the experience we intend our customers to have. Please share your registered contact number and details with airtelcares@airtel.com so that we can address this problem for you. Thanks, Team Airtel! ### 1/5 — Pathetic *2024-12-24, version 1.50* Atleats 200+ notifications everyday for detection, but no one is there, plus frequent disconnects. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app/ life saver *2025-04-03* I have been using the app for personal use to monitor my home when I am away home or abroad., it works great., and team is very helpful when they come to set it up.🙏👍 **Developer response:** We’re glowing with gratitude! Thanks for the 5-star rating. We’re always working to make your experience even better. Thanks for being a valued customer! Regards, Team Airtel. ### 5/5 — Good product *2024-08-26* Airtel Xsafe is a good product at par with any international cameras for surveillance indoors or outdoors. The video quality is really good. The camera has a feature that allows two way audio communication but volume through camera is not loud enough. It captures all movements within its zone. Good product and easy to use. **Developer response:** Thank you for your positive feedback. We're glad that you are enjoying our app and services. Thanks, Team Airtel! ### 5/5 — After update *2024-02-10* After updating app, it’s keep loading for ever.. I had deleted the app and reinstalled it again.. but still even I entered correct OTP ., it’s keep erroring out .. u guys don’t test the application after releasing any updates ???? Same works from web browsers ### 5/5 — Very good *2023-08-03* The quality is nice ### 5/5 — Pathetic experience *2023-06-11* Airtel is interested in selling cameras. They don’t have service team in place. Call centre gives standard answers. Call centre staff doesn’t have any knowledge about the product. Escalation of issues not known to call centre staff. Service team though present on papers will never interact with customers for understanding their issues. Worst experience. Think 1000 times before buying Airtel cameras. **Developer response:** We’re really sorry to hear of your experience. Rest, we keep upgrading our plans to meet up to our customer’s satisfaction. Please share your Airtel number along with explanation at socialcare@airtel.com & we’ll get this checked for you. Thank you, Nida -Team Airtel ### 5/5 — Great app with really great streaming experience. *2023-03-22* I have setup 2 cameras and I am really happy with experience. ### 5/5 — Great app and great performance! *2023-03-05* This app works really well. Have setup 4 cameras and they all have been working wonderfully in conjunction with this app. ### 4/5 — Airtel *2025-08-02, version 1.53* Yall r awesome ### 4/5 — It is a comfort to have this app *2024-10-11* This app allows us to see the periphery of our house especially when we are traveling. Some glitches need to be worked out. Overall the app and the cameras are helpful. **Developer response:** Hello, thank you for your input. Our team is continuously working to enhance the services we provide to our customers. Regards, Team Airtel! ### 4/5 — The app is good, glitches occasionally *2024-05-03* Hi, i have a feedback for the app developers. The app picks up date from the iPhone which creates a problem looking at the video when traveling internationally, in a different time zone. I would suggest if you could send an extra attribute along with the data that includes the date field from the camera or the user wifi , eliminating the need to pick it up from the user’s phone. I have personally faced this problem and would be happy if it could be fixed **Developer response:** Thank you for sharing your valuable feedback! We truly appreciate you taking the time to highlight the issue you’ve encountered with the app's date functionality when traveling internationally. To address the issue, we recommend updating or reinstalling the app.If the issue persists, please send your registered mobile number to airtelcares@airtel.com, and our team will assist you promptly. Thank you for your understanding. Regards, Team Airtel." --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*