# Airtime Player — user reviews > 50 indexed App Store user reviews of Airtime Player by Global Eagle Entertainment, rated 3.13/5 from 559 ratings. - Source: https://appshunter.io/ios/app/airtime-player/id841069888/reviews - App overview in markdown: https://appshunter.io/ios/app/airtime-player/id841069888.md - Rating breakdown: 5★ 177 · 4★ 106 · 3★ 62 · 2★ 42 · 1★ 172 ## What do users think of Airtime Player? Overall sentiment: negative **Pros** - ✅ Works reliably when functioning properly - 📺 Good selection of movies and live TV content - ⏱️ Helps pass time on flights effectively - 🎬 Free entertainment option available - 📱 Easy to use interface when operational **Cons** - 🐛 Frequent app crashes and black screen errors - ⚠️ Poor video streaming quality and buffering issues - 🔌 Constant disconnections during playback - 💸 Requires paid WiFi to download and use - 🔒 DRM errors prevent content playback - ⏳ Extremely slow download and loading times - 🚫 Inconsistent functionality across devices - 🔄 No update availability despite version incompatibility - 🎮 Clunky custom video player without standard controls - 📺 Live TV works better than movies/shows **Commonly reported bugs** - DRM (Digital Rights Management) errors preventing playback - Black screen with audio only - App crashes mid-movie - Portal security/trust warnings - Movie freezing at random points - Error messages about protected files - Compatibility check passes but app still fails - Flight tracker malfunction - Slow or failed downloads - App closes unexpectedly **Most requested features** - Standard video player controls (skip, rewind 10/30 seconds) - Zoom-to-fit option for widescreen movies - Status bar removal during playback - App update availability in App Store - Offline download capability - Free WiFi access for app download - Better compatibility across iOS versions ## Newest reviews (12 of 50) ### 4/5 — No issues *2019-06-24, version 3.0.11* I recently used this app on our Southwest flight. Worked as described and had no issues access videos. Access to the live TV channels offered, movies and more. I thought it worked great and had zero issues or app crashes. ### 3/5 — Mediocre *2019-03-26, version 3.0.11* Haven’t used it extensively yet, but enough to evaluate the basics. Doesn’t look like it uses the system video player and controls, it uses their own, which is clunkier. It also does not allow for zoom-to-fit of theatrical widescreen (21:9) movies, so if you’re watching on an iPhone X or XS you’re stuck with letterboxing all the way around, which is ridiculous. ### 2/5 — What happened? *2019-03-02, version 3.0.11* I’ve had this app for a while and always use it when flying. Today when I tried to use it, i got a message saying the app had been compromised and i May possibly be redirected to a replica app that would have access to all my banking data! Oh no! Where did the real app go! Please fix!! Let me know when it is safe to download it again! ### 2/5 — Overly compressed video *2019-02-05, version 3.0.11* Thought I’d watch LaLa Land but couldn’t handle the poor image quality. ### 1/5 — Black screen; doesn’t work *2018-12-16, version 3.0.11* App keeps crashing, black screen then the app shuts off ### 1/5 — DRM error! No longer works *2018-12-11, version 3.0.11* I cannot get any movies or shows to play, just a black screen and then it times out. ### 1/5 — The bad reviews are TRUE *2018-11-10, version 3.0.11* I read the reviews and thought “it couldn’t be that bad”. Yes, yes it is. 3minutes z7 50 seconds into the movie it stopped. Tried to restart the movie to no avail. Absolutely terrible!! ### 2/5 — Could not use without updating but there is no update *2018-09-16, version 3.0.11* On my last trip to Dallas I could not watch many of the shows that I wanted to because the app gave an error message saying that I needed an updated version of the app. However there isn’t an updated version on the App Store! ### 1/5 — Should be free to download in the air *2018-08-24, version 3.0.11* I had to pay 8 dollars for WiFi on Southwest to download this, so I could pay 5 dollars to watch a movie. The download should be available without purchasing WiFi. This is complete BS. ### 1/5 — Does not work *2018-08-22, version 3.0.11* For 6 flights now, I am unable to watch movies with this app. The test goes dime mad them the movie won't load and I get an error message about protected files. Please fix. ### 1/5 — Doesn't work though passed compatibility check *2018-08-19, version 3.0.11* Junk. $13 dollars later, still failed, even though the "compatibility check" worked fine. Simply doesn't work. Clunky anyhow. ### 3/5 — Why did it do this😩😩 *2018-07-26, version 3.0.11* I was on a plane and downloading this app it takes forever to download my mom got so frustrated doing this 🤣🤣 ## Most critical reviews (10 lowest-rated) ### 1/5 — Just bad *2021-07-28, version 4.0.0* I haven’t used it extensively but I know for sure it will barely load videos and will be very last for the most, so overall I would say to use a different app ### 1/5 — New version 4.0 *2019-12-03, version 4.0.0* Not sure why the developer won’t push for an update , have version 3.0 on iPad but phone is 4.0 , 3.0 doesn’t work anymore on iPad and no update form developer WHy ??? I fly a lot and southwest only uses This app !!! Please push update !! Then maybe I’ll update review ! ### 1/5 — Doesn’t work well *2019-07-16, version 3.0.11* If ya have 4 hours for a 2 hour movie your good. The WiFi and the app on Southwest is terrible. I have new phone, updated app and still kept dropping movie to re stream. Maybe work out kinks before ya offer something ya can’t provide. Just thought. ### 1/5 — Meh *2019-06-11, version 3.0.11* If you're ok watching live tv, then it works ok. However, neither the tv series option nor the movie option work at all. All you get is an error message. This happened on June 5 and June 10, 2019. Be ye fair warned. ### 1/5 — Useless *2019-06-04, version 3.0.11* The only option I have (literally) when I open the app is to “Access the portal,” which takes me to the Southwest website, where I can’t choose a movie because I “need the Airtime Player app to watch Movies” and gives me no options whatsoever (or TV shows). ### 1/5 — Needs improvements *2019-05-22, version 3.0.11* Watched a movie on my iPad and the status bar at the top never went away. There are also no buttons to skip or go back 10 or 30 seconds. ### 1/5 — Scam *2019-01-04, version 3.0.11* As soon as I downloaded this app they give me a call and said I was infected with a virus and that I needed to get to my computer and give them secret information. They said someone’s trying to use my account overseas. Total scam. ### 1/5 — Terrible app *2019-01-03, version 3.0.11* I paid for the WiFi and every time I tried to open a movie in the app it told me that an error had occurred and that I could not watch my movie. This was a waste of money and overall a bad experience ### 1/5 — Paid $8 for WiFi a won’t download *2018-12-31, version 3.0.11* Didn’t know this was a requirement to watch movies... paid $8 for WiFi and the app won’t even download - wish I could get a Southwest refund on my $8 💩 ### 1/5 — Doesn’t work *2018-12-30, version 3.0.11* On Southwest flight now. Downloaded app to watch movie. App doesn’t work. Says portal isn’t secure or trusted and takes you back to SW main site. Doesn’t load anything. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2019-12-26, version 4.0.0* Used several times seen a lot of cool movies! 😇 ### 5/5 — Appreciate *2019-10-15, version 4.0.0* I appreciate access on flights. Helps pass the time. ### 5/5 — Idiots in airplanes *2019-06-16, version 3.0.11* 1. Download before you go! 2. Look at the free movies first. 3. Most of the time the problem is the aircraft WiFi. 4. There are no “controls” in this app. When the plane is working, the app appropriately opens the browser, puts you on the aircraft page, and away you go. ### 5/5 — Your mom *2019-06-05, version 3.0.11* I’m going to take my horse to the old town road ### 5/5 — Movies *2019-05-09, version 3.0.11* Very disappointing to have free movies but it dropped the movie & disconnected 10x‼️‼️ I finally did get to complete it before landing tho and was advised to email SW to let them know. ### 5/5 — Works great *2019-02-16, version 3.0.11* Just watched a movie on Southwest from PHL to FLL. No problems. ### 5/5 — This App is awesome *2018-11-08, version 3.0.11* It worked fine on my flight I loved it. It was smoothly ran. I was on the plane for four hours and it was awesome. ### 5/5 — Works great *2018-10-27, version 3.0.11* Make sure you download this app before your flight. It works great with SW Airlines movies! ### 5/5 — Works great *2018-07-02, version 3.0.11* Just used this on my trip to Dallas and back to Indy. Downloaded before I got to the airport and followed the instructions. Was able to watch live tv with ease. Defiantly a good app. I was also able to track my flight while on the plan and see where and how long was left on my flight. Great job with this app. Read the instructions people if you are having problems! ### 5/5 — Awesome *2018-06-15, version 3.0.11* Love the app played every time I try to use it as so I would recommend to anyone who wants to be entertained on a flight --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*