# Airwallex — user reviews > 86 indexed App Store user reviews of Airwallex by Airwallex, rated 4.80/5 from 540 ratings. - Source: https://appshunter.io/ios/app/airwallex/id1537521807/reviews - App overview in markdown: https://appshunter.io/ios/app/airwallex/id1537521807.md - Rating breakdown: 5★ 501 · 4★ 16 · 3★ 5 · 2★ 3 · 1★ 15 ## What do users think of Airwallex? Overall sentiment: negative **Pros** - 👍 Easy to use - 💰 Saves money on fees - 🚀 Seamless wires - 💳 Excellent FX rates - 💼 Great for e-commerce - 🌍 Best for global business - 📈 Good for expense management - ✨ User-friendly interface - 💯 Fantabulous and user friendly - ✅ Best Neo bank for global businesses - 🌟 Great company amazing app - 👍 Nice - ✈️ Easy to submit expenses - 💯 Best for business - 🚀 Quick and easy client fund management - ✅ Cost-effective for global clients - 👍 Good app - 🚀 Excellent service - 👍 So good - 💯 Best virtual bank ever - 💳 Multiple virtual cards - 💱 Multiple currency accounts - ✨ Decent interface - 🌍 Good international transfer options **Cons** - 💸 Transaction fees - 🔒 Funds held without explanation - 📉 High minimum standards for growth - 🐛 App crashes during transfers - 🚫 Useless app - ⚠️ Card payment issues - ❓ Lack of transparency - 😠 Account freezes - ❌ No customer service - ✉️ Poor service - 🕵️ Too invasive information requests - ⏳ Long holds on deposits - 👎 Basic product with poor service - 💸 Misplaced funds - ⏳ Slow support response times - 🚫 Registration flow not working - 📧 Promotional emails checked by default - ⏳ Sign-in confirmation delays - 🚫 Denied payment system use - ❓ No disclosure on application denial - 🚫 Terrible verify system - 🧳 Too clumsy - 💸 Charged for failed transactions - ⏳ Lengthy investigation for refunds - 💰 Expensive fees - 🚨 AML alerts on transfers - 😞 Disappointing - 📉 Inefficient team - 🚫 No follow-up on issues - 🗑️ Garbage account - ⏳ Onboarding process confusing - 📄 Repeated document requests - ⏳ Delays in transfers - ❓ Payments held without explanation - 🤖 Copy-paste or unhelpful replies - 🚫 Account restricted without warning - 🚫 Serious concerns on PDPA - 📈 Increased fees dramatically - 📉 Moved small businesses to higher plans - 📉 Destroyed value proposition - 🚫 Bad onboarding flow - ❓ Ridiculous and disrespectful process - 💸 Limited FX per territory - 🚫 Nothing to offer - 📞 No customer support - ⏳ Missed deadlines due to app issues - 🐌 Slow digital bank - ⏳ Long paper work - 🐌 Too painful for startups - 🗑️ Complete garbage - 🚫 Company account cannot receive personal transfers - ⏳ Refund takes a month - 💸 Deducted fees on refunds - 🚫 Cannot find anyone to handle issues - 📉 Expenses function terrible - 📊 No ability to itemize expenses - 👎 Poorly thought out - 🚫 No after-sales support - ❓ Account suspended due to client payment failures - 🚫 No response to emails/tickets - 💸 Funds unusable or withdrawn - 👎 Over advertising - 😠 Frustrating pending transactions - 💸 Money held, worrying about cash flow - 🐖 Traditional pig banking behavior - 🚫 Unpredictable company - 🚫 Block transactions with no reason - 😠 Not friendly KYC - ⏳ Long review time for features - 📉 Flimsy finance fizzer - 🚫 No transfers in app - 🔍 No easy search for transactions - ⏳ Inexperienced little institute - 🙈 Rejection of application without reason - 🗑️ Garbage app - ⏳ Bank transfers take a day - ⏳ Payments take too long to receive/send - 🐌 FPS is instant, why so slow? - 🚫 Funds kept in pending - ❓ Support does not respond - 🚫 Missing key transfer function - 🚫 Russian language not available - ❌ App leaves messages, replies late **Commonly reported bugs** - App crashes during transfers - App crashes after OTP generation - Registration flow not working - SMS not received for verification - Checkbox for promotional emails checked by default - App takes ages to show sign-in confirmation - App requires update in App Store - SMS verification code never works - Transaction failed & charged for fees - System approved payment without checking recipient bank compatibility - App multiplies amounts by 100 - App says insufficient balance due to bug - Account suspended due to client credit card payment failures - No response to emails and tickets - Funds stuck in pending - App logs users out - Limited app functionality, full on web browser - Transaction refused despite all papers provided - Cannot convert properly - Expenses function terrible - No ability to itemize expenses - Approval process terrible - App missing transfer function - Slow FAST transfers **Most requested features** - Improve transparency of controls - Add metadata to transactions - Ability to assign categories and receipts to transactions - More detailed reporting dashboard - Dark mode option - Advanced analytics dashboard - Fix bug where app multiplies amounts by 100 - Allow transfers in the app - Improve search functionality for transactions - Add Russian language support ## Newest reviews (10 of 86) ### 4/5 — Does the job *2026-08-25, version 3.17.0* It’s fine ### 3/5 — Mid-tier *2026-07-24, version 3.12.0* The idea is great. The entry is easy. But they slide in transaction fees. And as soon as you start making real money, they hold it and make you prove it’s your money. Oh and if it’s a Friday and they ‘approve’ the release of your funds…. Tuesday you’re fine. But if you want to grow, you better be ready to spend serious $$ to meet their ‘minimum standards’ ### 1/5 — worst app *2026-03-09, version 2.158.0* poor servcie ### 1/5 — Too Invasive! *2026-03-05, version 2.158.0* I wouldn’t sign up again. They ask for way more information than my regular bank does for transactions and setting up an account. Holds on deposits also have to be proven with invoices before they’ll release them. Look for a better fintech thats easier to deal with and less obtrusive! ### 1/5 — worst app *2026-02-24, version 2.157.0* worst service just unbearable ### 3/5 — Bank details *2026-01-25, version 2.153.1* Air wallex would not accept my bank repeatedly. I had to do the 2FA method instead ### 1/5 — Basic product with poor service *2025-12-04, version 2.149.0* They’ve managed to misplace over 50,000 of operating capital due a feature not enabled by their banking partner. They will return it but first they must find it. A process that has involved support with a response time of over 24hrs. Money has been lost for over 10 days. They should do better. Moving to Revolut. ### 5/5 — Great App *2025-11-09, version 2.146.0* Great company amazing app easy to use! ### 5/5 — Nice *2025-11-06, version 2.146.0* Nice ### 1/5 — Registration flow not working *2025-11-03, version 2.146.0* I never got the SMS, tried twice. The flow is in a webview within the app which worsened the experience. Had to retype the registration after I tried again. Checkbox for promotional emails is checked by default which is infringing GDPR in the EU. ## Most critical reviews (10 lowest-rated) ### 1/5 — Members beware *2026-08-12, version 3.15.0* I went through the onboarding process and after they further reviewed our account which took 4 business days they declined without reason. We will now try Mercury, Revolut, and RAMP. Airwallex appears to be either not telling the truth about how they actually work or they are scared of being found out. Could be a fake company. The agent was from India, said they HQ in San Francisco, but wast sure about a lot of things. Perhaps needs a Bank Fraud investigation. ### 1/5 — Account suspended with funds lockdd *2026-08-03* Becareful the terminated my account for no reason and didn’t send any instruction to unlock the account. More than 40k frozen in my account while I used it for my brand during 2 weeks at first. ### 1/5 — Create transfer feature issue *2026-07-13, version 3.10.1* The create transfer issue is pathetic . It crashed a number of times on me . I was shocked to see that one of the crashes happened after the OTP came through . What app would crash after it has progressed to generating an OTP in the process. ### 1/5 — Promises promises *2026-07-08, version 3.10.1* I opened this account with transparency and goodwill that I need this to run my account. Only to be scrutinised by AI security when my business is legitimate. Why lie when you can do what need ### 1/5 — Disappointed and super badly *2026-07-04, version 3.9.0* Useless Airwallex app and web app of deleting account and I not recommended ### 1/5 — Very painful card payment process. Constantly new issues (limit, merchant declined etc). *2026-07-01* Improve transparency of controls. ### 1/5 — Awful *2026-06-11, version 3.7.0* Don’t even bother with this fintech company. It is the worse. You’ll never reach anyone who will speak to you. ### 1/5 — Holding my Funds Avoid Airwallex *2026-06-01, version 3.6.0* Very very bad service… waste of time ### 1/5 — Rabbit hole ! *2026-04-30, version 3.1.0* Once you make the mistake to open an account with these frauds …they’ll freeze your account with no explanation, plus forget about their customer service …there’s non! ### 1/5 — Customer service *2026-03-09, version 2.158.0* Your customer service is very bad like very very bad u guys don’t help at all ## Most praised reviews (10 highest-rated) ### 5/5 — Absolute game changer *2026-08-26, version 3.17.0* The best of the US and Europe in one business banking package. Multi currency is flawless. ### 5/5 — Mr *2026-08-01, version 3.13.0* Very good bank ### 5/5 — D Moseley *2026-07-07, version 3.10.1* Great ### 5/5 — 很好用 *2026-06-14, version 3.7.0* 很方便 ### 5/5 — INCREDIBLE *2026-06-06, version 3.6.0* For running our e-commerce biz globally, saving literally thousands in transaction and exchange margin fees. THANKYOU ### 5/5 — Super easy *2026-04-16, version 3.0.0* Clan. Easy to use. Wires are seamless. Creating cards, having clear wallets— excellent FX conversion rates - better than PayPal & my banks (Chase and BOA) (at least when I’ve ran multi times) just everything is so smooth. Paying my foreign contractors is brilliantly easy too. A++ ### 5/5 — Card and expense now in the same stack as Billing and AP *2026-03-12, version 2.158.0* Saves my team a to of time ### 5/5 — USA *2026-03-10, version 2.158.0* Good app ### 5/5 — The best *2026-01-20, version 2.153.1* 1000% fantabulous and user friendly ### 5/5 — Best global banking app *2025-11-28, version 2.149.0* It’s the best Neo bank for global businesses!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*