# AIVI - Online Fashion Store — user reviews > 335 indexed App Store user reviews of AIVI by 6thStreet.com, rated 4.60/5 from 7,401 ratings. - Source: https://appshunter.io/ios/app/aivi-online-fashion-store/id1370217070/reviews - App overview in markdown: https://appshunter.io/ios/app/aivi-online-fashion-store/id1370217070.md - Rating breakdown: 5★ 6,099 · 4★ 533 · 3★ 286 · 2★ 126 · 1★ 357 ## What do users think of AIVI? Overall sentiment: negative **Pros** - ⭐ Excellent shopping experience - 📦 Fast and reliable delivery - 💰 Great discounts and offers - 🛒 Wide variety of products **Cons** - 🚫 Poor customer service - 🕰️ Delayed deliveries - 🔁 Frequent order cancellations - 🤔 Misleading product information - 💳 Issues with refunds and returns **Commonly reported bugs** - App crashes and freezes - Incorrect pricing and discounts - Compatibility issues with certain devices **Most requested features** - Improve product search and filtering - Provide real-time order tracking - Enhance in-app communication channels - Streamline the returns and refund process ## Newest reviews (10 of 335) ### 4/5 — Better than expected *2026-08-19* I’ve bought men’s shirts from Namshi and Centrepoint before, but recently tried AIVI and honestly liked the experience better. The shirt fit really well, the quality was good, and I found the style I was looking for without much hassle. Pretty happy with the purchase! ### 2/5 — Apple pay *2026-02-21, version 2.90.0* Apple pay not working ### 1/5 — Poor Service and Repeated Mistakes *2025-12-09, version 2.89.0* I am extremely disappointed with my experience. I ordered a very simple item — a dress with a removable skirt — yet the team failed twice to send the correct product. This shows a lack of responsibility and negligence in handling customers’ orders. The entire situation has been very stressful, especially because this was supposed to be my wedding dress. I was really hoping to receive the dress I wanted, but this experience has been completely miserable. I will no longer order from this company, as this level of service is unacceptable. ### 1/5 — Bad experience‼️‼️ *2025-11-18, version 2.89.0* I ordered a Tory Burch bag from them, and it arrived in a transparent bag without any accessories. I called to file a complaint and also sent an email afterward, but no one contacted me at all. After that, I requested a return. The courier came to my house without informing me beforehand that he was coming at that time. Naturally, I didn’t notice my phone because I wasn’t expecting him at all. And the doorbell at my house is actually broken, so even if he rang it, I wouldn’t have known. I later contacted him and explained that he was supposed to inform me before coming. He told me that he came to the house and rang the doorbell, but this is not my fault because I had no idea he was coming, and the doorbell doesn’t even work. He came based on the location he had from the original delivery without notifying me, and he told me he would come again today, but until now no one has contacted me. I honestly didn’t like the service, and I’m shocked. I didn’t expect the experience to be this bad. ### 1/5 — Very bad delivery services *2025-11-17, version 2.89.0* It’s been a three days I’m trying to contact your delivery representative to come and pick return he’s not responding. His mobile is continuously switched off whom I’m supposed to contact? I emailed you many times but No action has been taken against that delivery partner who is ignoring calls and messages. I already shared contact detail and screenshots how he’s not responding to any of my messages and call. Hope you’re going to take an action against that him so he do not repeat the same behaviour with other customers . ### 1/5 — Very Bad Service *2025-11-12* I had placed an order through your application, which was scheduled for delivery on the 10th. On that day, the tracking status showed “Out for Delivery”, but I never received any call from the delivery partner. Later, the status suddenly changed to “Customer Postponed”, which is incorrect — I did not request any postponement. Now, after two days, the shipment status again shows “Out for Delivery”, but I still haven’t received any call. I have clearly mentioned that this is my office address, and the delivery must be completed before 5 PM. I’m concerned that the same issue will happen again, showing “Customer Postponed” without any actual delivery attempt. **Developer response:** We do apologize for any inconvenience caused, please accept our sincere apology. Kindly share your mobile number with us through private messages, and we will contact you ,or please provide us with your order details at customercare@6thstreet.com to solve your concern at the earliest time. ### 3/5 — Needs Performance Improvements *2025-11-05, version 2.89.0* The application has useful features and a clean interface, but the performance is noticeably slow. Pages take longer than expected to load, and certain actions (like logging in or switching between sections) feel laggy. This impacts productivity and overall user experience. Optimizing speed and responsiveness would make the app much more reliable and enjoyable to use. ### 1/5 — افشل تطبيق تسوق | The worst shopping app *2025-11-04, version 2.89.0* I placed an order, but there's no way to contact them. Their app also has a problem: you can't track your order, and there's no phone number. You can only call them, and WhatsApp only responds to the bot, which doesn't give you the option to contact customer service. It's a complete failure. And since Tamara offers this service, which is another failure for Tamara, I expected a reliable app, but they're garbage. Now I've read the comments and I'm shocked. My advice: go to Namshi or Trendyol; they're much better for you. طلبت و لا في طريقة للتواصل معهم و كمان تطبيقهم فيه مشكلة ما تقدر تتبع طلبك ولا يوجد رقم. تتصل فيه و الواتساب فقط البوت الي يرد عليك و لا يعطيك خيار تتواصل مع خدمة عملاء والله فشل ذريع و بحكم ان تمارا متوفر عندهم طلب و هذا فشل في تمارا كمان توقعت تطبيق موثوق لكن زبالين. والان قرات التعليقات و انصدم .نصيحة. توجه على نمشي ولا ترنديول و الله افضل لك . ### 5/5 — Amazing service *2025-10-28, version 2.88.0* Always great deal, fast delivery, promptly response and easy regarding to the return. This is by far one of the best shopping online platform in UAE. Keep it up. 6th street ### 1/5 — Not sure this is a legit apps *2025-10-21, version 2.88.0* I am writing to express my dissatisfaction with a recent experience I had with your customer support. According to the app, my order was marked as "complete and delivered," yet I have not received anything. I called your customer service for clarification and was assisted by someone named Mohammed. Unfortunately, instead of helping resolve the issue, he responded in a very rude and unprofessional manner. He even began speaking to me in an inappropriate tone, as if trying to "teach me verbs" rather than addressing my concern. When I asked why the app shows the order as delivered when it hasn't arrived, he simply said it was a system error — without offering any apology or attempt to assist further. Frankly, I’m shocked that a company of your size does not provide proper training for customer service staff, especially when dealing with genuine customer concerns. I hope you take this complaint seriously and take immediate steps to improve your customer service. I would also like an update on the status of my order as soon as possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-09-12, version 3.2.0* Rebranding just to be 90% AI and your WHOLE APP SUCKS yikes what a management ### 1/5 — Very disappointed with both the product quality and customer service. *2026-09-07* I ordered Calvin Klein underwear from 6thstreet (AIVI). When the items arrived, multiple pairs had clear manufacturing defects — incomplete and loose stitching, unraveling seams on the side and waistband, and frayed threads. This is not normal wear; it is poor construction that should never have been sold under a premium brand name. I contacted customer service with clear photos of the defects. Their response was a standard reply that innerwear is “non-returnable,” completely ignoring that this was a quality/defect issue, not a size or change-of-mind request. Even after pointing out their own policy on damaged/defective merchandise and referencing GCC consumer protection principles (Right to Safety and Redress), they refused to offer a replacement or any proper solution. I also contacted Calvin Klein directly. They confirmed that since the purchase was made through a retailer, they cannot help and directed me back to 6thstreet. So the retailer is fully responsible — yet they chose to hide behind a hygiene policy instead of standing by a defective product. The complete refusal to take any action on clear manufacturing defects makes me seriously question the authenticity of the products. When a seller refuses to replace or resolve obvious quality issues on a well-known brand, it raises strong doubts whether these are genuine Calvin Klein items or lower-quality/duplicate products being sold as authentic. I expected better from a platform claiming to sell premium brands. Receiving poorly made underwear and then getting a dismissive response is unacceptable. Will not shop here again. **Developer response:** Hi Prasant, Please accept our apologies for the inconvenience caused, please share your order id on customercare@aivi.com to assist you further. ### 1/5 — Terrible service zero English *2026-08-30, version 3.0.0* Poor service v rude and even worse English! I would avoid this delivery if possible ### 1/5 — It used to be better with 6th street *2026-08-18, version 2.99.0* I think this is the end of good era , when it was 6th street it was fair and you can find good deals and it was my main shopping App. Now many prices are even more than the market and claimed to be discounted. Sad to see this ! ### 1/5 — disappointed *2026-07-17, version 2.96.0* very bad quality for the product ,customer service are not supported ### 1/5 — Worst customer service experience *2026-05-12* I order items and came with wrong color,there is no place where I can complain on the app regarding the issue only call or email,so I asked for exchange and tooks almost 10 days for pickup and receive , when it comes after 10 days it was the same item which I’ve sent. I sent an email complaining that regards, they replied that I will be contacted in 48 hours and no one appears. I requested for exchange the courier picked up the item again and it is one week of waiting now. I am really disappointed with my experience with this App **Developer response:** Hi M.AlAamri, we do apologize for any inconvenience caused, please accept our sincere apology. Kindly share your order details at customercare@6thstreet.com to solve your concern at the earliest time. ### 1/5 — Very bad user experience *2026-04-06* App is not working, site is always lagging. Hoth are not opening and i cannot register. I have made a list of shopping and very lagging when i sign in. I downloaded and uninstalled the app several to resolve this issue. Personal experience with app and website is very very bad. **Developer response:** Hi Althaf, Please accept our apologies for the inconvenience caused. Please share a screen video of what you are facing and the version of your iOS at customercare@6thstreet.com so we can share it with our IT team for further assistance. ### 1/5 — للأسف غير دقيقين في المواعيد *2026-03-17, version 2.90.0* للأسف غير دقيقين في المواعيد ### 1/5 — تجربة سيئة جدا ومخيبه للامال *2025-12-13, version 2.89.0* قمت بالطلب من هذا التطبيق، وتم خصم المبلغ كاملًا. عند التوصيل فوجئت بإلغاء بعض الأصناف بدون أي حل فوري، ومنذ ذلك اليوم وأنا أنتظر استرداد المبلغ إلى الآن بدون نتيجة. تواصلت مع خدمة العملاء أكثر من مرة، وفي كل مرة نفس الأسلوب: وعود، تسويف، وكلام للاستهلاك فقط، ولا يوجد أي التزام حقيقي أو احترام للعميل أو لأمواله. للأسف، هذا التطبيق لا يتحمل أي مسؤولية عند الخطأ، ويتعامل مع أموال الناس وكأنها بلا قيمة. تجربة سيئة جدًا، ولن أكررها، ولا أنصح أي شخص بالتعامل معهم إذا كان يهمه حقه ووقته ### 1/5 — Customer service sucks *2025-12-12, version 2.89.0* The customer service sucks and the app didn’t work well. It shows delivered in tracker even if it’s not yet delivered. 90 mins shipping is a scam! I ordered 2 weeks ago and i still did not received the order. They even asked me to put it to return in the app but I didn’t even receive the product? How can i do that! ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect fit and breathable fabric *2026-09-17* I was looking for something casual to wear and came across some women's tops on AIVI. Found a style I really liked, and the fit was just right when it arrived. The app was easy to browse and ordering was quick. Really happy with the purchase! ### 5/5 — Excellent *2026-08-31* I was looking for sneakers for men and decided to check AIVI. Found a pair I really liked without spending too much time searching. The fit is comfortable, they look good with casual outfits, and ordering through the app was easy. Pretty happy with the purchase overall. ### 5/5 — Liked the Fit *2026-08-31* I was looking for a good men’s shirt and decided to check AIVI. Found a few styles I liked, and the app made it easy to compare and order. The shirt I received fits well and looks good too. Overall, a smooth experience and happy with the purchase. ### 5/5 — Liked the variety of styles *2026-08-31* I was looking for pants for men and found some good options on AIVI. I liked the variety of styles, and the app was easy to browse. The pair I ordered fits well and is comfortable for everyday wear. Overall, really happy with the purchase. ### 5/5 — Good Fit & Quality *2026-08-19* I’ve tried buying jeans from Namshi and Centrepoint before but I didn’t always find the fit I was looking for. Recently tried AIVI for men's jeans and honestly I liked the fit and styles much better. The quality was good too and the whole shopping experience was pretty smooth. Definitely happy with this one! ### 5/5 — Riyadh *2026-07-10, version 2.96.0* The best app for sport ### 5/5 — Overall Experience *2026-02-11* I heard about a lot of negative reviews on their services and quality of the products , I myself ordered a Nike shoes , it was due for delivery after 5 days , but I showed under 2 days of placing the order , the price of the product was better then every other shops , so I was worried that it might be rejected or fake product,it was not fake, I was really surprised by their service and the quality of the product , I will definitely order shoes from them again in the future, don’t trust these negative reviews, most of them are lie. **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Best app ever *2025-11-16, version 2.89.0* I love 6th street because of huge variety and good prices ### 5/5 — تقييم للتطبيق *2025-11-04, version 2.89.0* تطبيق جميل جداً وتوصيل سريع فعلاً اسعاره تنافسية وفوق الخصم لكم كود خصم زيادة اشكرهم أنقذوني كثيرا في الاهداء وفي المناسبات وتوفر المنتجات والبراندات باسعار منافسه اتمنى ان يستمرون في هذا الوضع المرضي متمنين لكم التوفيق والنجاح 🙏🏻 ### 5/5 — Excellent delivery service *2025-10-31, version 2.89.0* Best offers and services provided by 6th streets. Fastest delivery of the parcels --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-19.*