# AJ Bell Investcentre — user reviews > 60 indexed App Store user reviews of AJ Bell Investcentre by AJ Bell. - Source: https://appshunter.io/ios/app/aj-bell-investcentre/id1093604517/reviews - App overview in markdown: https://appshunter.io/ios/app/aj-bell-investcentre/id1093604517.md ## Newest reviews (14 of 60) ### 2/5 — Securing the device!! *2024-03-21* I like the app itself as it is quick and easy to get a quick snapshot of the values when it’s working properly but now I have to keep turning the iPad off, turning it back on to get it so I can log in. Something to do with Auto Log Out it appears. The problem being is that Securing Device doesn’t happen. ### 1/5 — Very poor *2024-02-23* This App used to work well but now I have to reload twice a week or more. It just spins and spins without logging on. Reload the App and it works for two attempts then starting spinning. Very annoying and frustrating ### 1/5 — Not working *2024-02-22* App used to be good- now keeps dropping out / failing to connect/ security token expired ! Not good ### 2/5 — Where are the fund factsheets? *2023-11-02* Got a pension invested in 3 funds. When I select a fund and try to view Key Investor Information all I see is a random string of text. 2 of the funds do this. The other fund has no option to view a factsheet. App is therefore unusable for me. ### 1/5 — If you change your email the app and system doesn’t work *2023-09-07* There doesn’t seem to be any way to register with the system or to reset a password if you have changed your email address. I wouldn’t bother with the app. It doesn’t work. ### 1/5 — No Face ID *2021-01-06* Could be a good app but won’t remember password and Face ID can’t be enabled. Also app closes after 2 minutes of inactivity and when i change this it doesn’t save the selection. Basic stuff really. **Developer response:** Hello, thank you for your feedback. I am sorry to hear that you are having problems with the app. I have passed on your feedback to our development team to investigate. If you experience any further problems please feel free to contact us at enquiry@investcentre.co.uk ### 1/5 — Recent update *2020-05-19, version 5.0.32* The update done yesterday now wont let me log in and says unauthorised access. Please fix I wrote an email to the address provided and no one has bothered to respond. Pretty appalling ### 1/5 — Secure messages *2020-02-12, version 5.0.14* You still cannot see the content of the secure messages, there are so many comments about this in the reviews and unbelievably I emailed them and they say they aren’t aware of it.!! ### 1/5 — Ian *2020-01-28, version 5.0.13* Now a Terrible app - used to work about 6 months ago but have tried and failed on many occasions since to get present version to work, error messages and does not recognise log on details which are fine on website, tech support tried to fix via emails previously but have heard nothing further. Sorry but am not surprised rated so low, poor given amounts of money this supports from investors. ### 2/5 — New app *2019-12-16, version 5.0.10* Can’t see any divi payments and now even though I’ve been logging on fine all day with my thumb print it’s now defaulted to my logging on details and it won’t even bring the keyboard up when I press onto sc number so yet again I’ve had to delete it and reinstall come on AJB hey a grip ### 1/5 — Truly awful *2019-12-10, version 5.0.5* 10 Dec 2019 Still utter garbage. I click on a secure message and get exactly the same information again. I cannot see the messages’ contents. What is the point of that? Amateur Hour all over again. *********************** Face ID has disappeared. Utter rubbish. **This is how it should work for iPhone X users, as per Santander... “Siri, open Santander”. Count to five, in. Like all AJ Bell web applications, this is badly thought out and terribly executed. Don’t they test these things??? Signing in on an iPhone X is a nightmare. The password field is partially obscured by the keyboard. That wouldn’t matter if FaceID was activated on the app. But it’s not. Nor does Passwords recognise the app, meaning I have to scroll down the list instead of using the ‘top hit’. Even then, the User ID and Password fields randomly depopulate, meaning the process has to be repeated. JUST AWFUL. (In contrast, Santander’s app is a joy to use.) So the app barely gets used. Like I say, don’t they test these things??? 1/10 and that’s being generous. ### 1/5 — New app and can’t log-on *2019-12-04, version 5.0.3* Did anyone test this? New app launches and it won’t recognise user details. Only just got face recognition to work on the old app. Pretty useless. ### 1/5 — Doesn’t work. *2019-11-13, version 1.0.38* Enough said. ### 1/5 — Horrendous *2019-11-13, version 1.0.38* In an age where ease of use is taken as read by consumers, the terrible functionality and reliability of this app is a real negative differentiator for AJ Bell. I have no idea what has happened, as when I started using the app in the first half of the year, it was basic but reliable and a fine solution for quickly checking my account. It remains basic, but now barely functions. Genuinely, do not bother downloading. I understand an update is coming- it cannot arrive fast enough. AJ Bell need to get on to this quickly as I can see no solution leading to customer churn. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disaster app *2026-06-16* Even with advice from AJB their app is a disaster. ### 1/5 — Rubbish *2026-06-13* This app was working well but the latest update won’t let me get access to my fund. I will be moving my fund elsewhere ### 1/5 — Prehistoric *2026-04-05* Needs to be brought into this century ### 1/5 — Shocking app *2026-04-01* Honestly, if I could give a lower score, I would. This is the worst finance-related app I have used (by a long long way). Do better. It’s like you don’t care about clients - and the website isn’t much better. ### 1/5 — Only a snapshot *2025-12-03* The major thing missing from this is any info on total holdings over time. You really only get a snapshot of today’s total. Individual fund performance over time is useful but why no total fund performance? Does not really give me much utility.. I am not going to bother an IFA for a monthly report or remember to go and check totals on the same day each month and do a spreadsheet! Disappointed. ### 1/5 — Rubbish *2025-07-13* Complete lack of options, doesn’t allow you to withdraw or deposit money, completely lacking in utility. ### 1/5 — Portfolio Performance Data Lacking *2025-04-14, version 5.0.72* Rubbish. All I can see is a headline ‘performance’ number in %age. No indication of timeframe for this performance, indication of performance of comparative benchmark or ability to analyse the performance over different timeframes. Awful. One of the main things I want to know is how my portfolio is performing over Day, Month, YTD, 1 yr, 3 yr, 5 yr timeframes - this is standard performance reporting data. Ridiculous I can’t see this for my own portfolio. Pls fix. ### 1/5 — Today’s update has locked me out of my account *2025-03-28* Please fix this ### 1/5 — Buggy *2024-04-16* Since the last update , I can no longer view cash statements on the app, and have to sign into the website to view. Please fix. The app simply says there are no cash statements to display. Changing the date range doesn’t help. ### 1/5 — AJ Bell Investcentre app *2024-03-15* I frequently have to delete this app as it gets stuck on ‘securing device’ when I try to open it. This issue has been going on for a while now and hasn’t been resolved yet. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2020-10-12* Clean and simple app, does what it needs to. Slick ### 4/5 — Works fine on iPhone X *2019-09-23, version 1.0.38* This latest app works fine on iPhone 10 but would suit me better reintroducing facial recognition like before. Also a bit frustrating that it covers up the password section when typing in. I guess they’ll sort all this out on the next version. ### 4/5 — Poor design - NOW UPDATED 7 June 19 *2019-06-07, version 1.0.14* The app simply doesn’t work on an XR despite the IOS being up to date. I suspect a lack of user testing is the problem. Considering the type of business AJ is this is very disappointing. Developer has resolved and escalated to their IT resource department (7 June). Works well ### 4/5 — Updated: initial issues resolved and now very impressed *2019-03-19, version 1.0.14* I was initially unable to make this app work and left feedback to that effect. The developers contacted me and encouraged me to speak to their customer support team which I did. My issue was resolved ( a conflict between the password format I had used and what is acceptable on the App. ) There is clearly an underlying issue of compatibility to be resolved (hence 4 stars not 5) but the app itself is actually very good. Thank you. ### 3/5 — Suddenly buggy logon *2024-02-21* Since the last update the app has issues when logging on, often refers to security token issues and hangs with ‘securing device’ message. Kill the app and try again always works, but wasn’t necessary until the most recent update. ### 3/5 — Colours *2022-01-22* Can you please change font colours used to define the Portfolio Total as hard to read - can you also show gains in green and losses in red ? Thanks and hope an easy and quick fix ? ### 3/5 — Ok but... *2020-04-30, version 5.0.31* Now get error message after todays’S update ### 3/5 — Was great but Aug 2019 updates problematic *2019-09-07, version 1.0.38* I have been running this app without issue until late July 2019 when an app update caused issues. I reported it and it was fixed. I then failed again recently and for me the application will not launch - as previously. I have deleted the App and reinstalled the App and I am glad to report it now works. Hope this helps others. ### 2/5 — Poor initial experience *2026-08-09* Took numerous attempts to set up the account, very frustrating, why in this day & age can’t a company provide a seamless experience considering the amount of money users/investers are allowing this company to manage on their behalf.. ### 2/5 — New App? *2025-04-03* 5 years ago the app developer stated that AJB were working on a new app. Is that available? Not much info available on the current app. Possibly developer should explore the apps of competing sites. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*